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Nashbar Reviews - Credit card fraud

Review all Nashbar complaints

Nashbar
Posted: 2009-04-15 by   MickeyC
Credit card fraud
Complaint Rating: 100 % with 10 votes
Company information:
Nashbar
Ohio
United States

I recently ordered a bike from Nashbar and about 3 weeks later, someone charges thousands of dollars to my credit card fraudulently. I was rang up for almost $4, 000. One item (an ID printer) was delivered to Canton Ohio which made me suspiscious it was Nashbar because their warehouse is located there. I told my friend at work about the bike I bought and she bought one, only to have her credit card number stolen!

I called the call center and they told me to email them instead of calling.
Comments United States Unauthorized Charges
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 154 days ago by   dwarrenku 0 Votes
I just spoke with someone from Nashbar, and they said they are preparing to send out letters to customers that have been compromised, and they are aware of the problems.

I also notified them of "Kimberly" and her post and they said they would look into that as well. It seems either this Kimberly person is a fraud, or she didn't have permission to post something like that.

I didn't want to use Nashbar again, but it's reassuring that they know what is going on and it looks like they're working with the right people to resolve it.
 154 days ago by   hmullett 0 Votes
nashbar customer, I got into a fight with the FEDGRANTUSA guy (he ended up hanging up on me) I also called nashbar and told them that the few thousand (thats right, thousand) dollars that I had and would spend with them was gone. The nice lady said that they were aware of the problem, that a hacker had gotten into their system, and that letters were being sent out to customers. A little late, don't you think?

Also, I called my bank, as this was attached to a debit card, had to cancel the card and get a new one. I was told that this was the only way to not get charged anymore. I'm wary of being sent to collections down the road for fraudulent charges that were reversed due to an inactive card. I'm contacting my state attorney general's office and filing a formal complaint and would encourage you all to do the same.
 153 days ago by   fulmar 0 Votes
Same thing happened to me - I know because I assign a new email address for each product I purchase online. Suddenly I received a confirmation (At that email address) for a product I never purchased (Norton Security software, oddly enough). I called on the exact same day. Norton was kind enough to reverse the charges immediately. I told several of my friend the story (most of my friends are cyclists), and FIVE OUT OF FIVE of my friends reported having the CC number stolen around mid-May. While they are not certain where the leak came from, all five of them had ordered from Nashbar at one point. One of my friends was pretty certain because the CC number he had stolen was a card that he only uses for bike parts (to hide it from his wife).
 153 days ago by   BikerJ 0 Votes
I received the same 4 charges as others.

REB-MILL 800-6853011 $2.29
- PROFITGGL8882164952 $39.95
- WWW FEDGRANTUSA COM $7.95
- NETWORKAGENDACOM 80041893 $9.95

Thanks for all the advice above. I canceled my credit card and filed a fraud dispute.

I also wrote to nashbar (custserv@nashbar.com) and let them know that after 20 years I will never purchase from them again. They should be more careful about how they treat the credit card info and more proactive in how they rectify this whole issue. You all should tell nashbar that you will no longer be a customer and post to the bike forums as well.
 146 days ago by   JxireA 0 Votes
Wow! I found fraudulent charges on my bank card last night after getting a fishy e-mail. I've been racking my brains how they got my info, because I've never heard of any of these companies.

Googling it today, I ran across this thread. Nashbar! Haven't bought anything from them in a year, but sure enough, it was with the card that has been compromised.

I've got charges going back 2 months -- the same REB-MILL $2.29 (x2), PROFITGGL $39.95 (x2), FEDGRANTUSA $7.95 (x3), NETWORKAGENDA $9.95 (x2), plus a couple others:

* INTERNET COACH 888-528-0305 UT -- $3.88
* CASH 888-383-2370 AKRON OH -- $49.99

That last one was the one I found in my e-mail, with the transaction processed by "Secure Pay Center" for something called "UCS Work At Home". I also got a "welcome" e-mail for an e-book from Grantsourcesolutions.com.

At least it seems I've figured out how my info got out there. I've canceled the card and am making a claim for fraudulent charges with Chase Bank.

Thanks, all, for helping clear this up!
 146 days ago by   Kimberly-Nashbar 0 Votes
Hello,

This is an update on the topic from Nashbar Customer Service. Apparently when you all ordered from us you clicked on the tab where you agree to have 3rd party offers sent to you. These are trial offers and you were responsible for cancelling the charges/offer if you did not want to continue to receive the offer. The companies listed above are partners with Nashbar and we feel that they bring substantial value to our customers. Please be advised that Nashbar works to bring quality value and will continue to bring 3rd party offers to the people that order on our website. If you have questions, our contact information is below, but we are not changing this policy. Please ask for me if you call as I am handling the credit card disputes.

Questions or Comments?
custserv@nashbar.com
1-877-688-8600

Regards,

Kim
 145 days ago by   JxireA 0 Votes
An update:

Just talked to "Bobby" at Nashbar. She said Nashbar is aware of this problem, and she took down info on all the fraudulent charges on my account, saying she would pass them on to her supervisor, who is investigating the situation.

She also said that customers would be receiving letters from Nashbar. I told her about the message above purportedly from "Kim" at Nashbar about third-party offers, and she said that nobody from Nashbar had posted anything in any forum like that.
 144 days ago by   rvandolph 0 Votes
I, too, found the same fraudulent charges in the last two months as those listed by "BikerJ". I was successful in contacting the mysterious organization who answered the phone numbers listed with the charges and was able to get them to credit my account.

In the end, two unfortunate things have happened: I have canceled my credit card and am getting a new one, and I have lost all confidence in Nashbar's ability to keep secure the information entrusted to them. Bottom line is that I will not be ordering from them again and I am strongly encouraging my 200+ network of biking friends to look elsewhere for components, as well, based on this experience.
 143 days ago by   Bill_ 0 Votes
http://www.databreaches.net/?p=5928

Update to previous post - I contacted the above site and reported the breach, and he responded today informing me of the Citizen-Times article. I await the mail response, but still haven't heard anything from nashbar myself, despite logging complaints with "accounting".

I hope they understand the impact this will have.
 142 days ago by   RandySparks 0 Votes
This Nashbar fraud fiasco is just screaming CLASS ACTION LAWSUIT. Nashbar knew about the breach in February and perhaps even earlier. Spread the word - your friends will thank you. Bye bye Nashbar!
 141 days ago by   andy_woz 0 Votes
I too have been hit with these charges. I very rarely check any boxes that allow vendors to pass my information over to third parties and would definitely not do so if I knew it would lead to my being charged for something I didn't want or ask for.

I received my "letter" from Nashbar today where they seem to be blaming these fraudulent charges on a security breach. This is criminal as it appears they were fully complicit in allowing this third party access to my credit card information.

I have alerted my credit card company and emailed Nashbar support to have my account removed from their database. Fortunately it looks like the fees will be returned to my account but I am still canceling my card.

A
 141 days ago by   upsetabout it 0 Votes
We also got charged from 3 of these people thanks to Nashbar. fedgrantusa is on the Better Business Bureau's list. Please take the time to go to the BBB website and file complaints. These complaints will be taken more seriously if the BBB have reports of them. The BBB does not have any info on gglprofit.com.
 140 days ago by   JxireA 0 Votes
UPDATE: After several calls to a number I found on another thread about these companies -- 1-800-479-0979 -- I got all of the REB-MILL, FEDGRANT, GGLPROFITS and NETWORKAGENDA charges reversed.

NOTE: The number above goes to a call center in the Philippines. Since I didn't have a customer number, I had to (reluctantly) give a bunch of ID info -- address, etc. The girl on the phone kept pitching the product to me, but I finally got through to a supervisor (in Utah).

IMPORTANT: When I first called, the supervisor I talked to could only see half of the charges on my account. But then I gave my full 16-digit bank card number (which was now safely canceled, of course), she found another account, with a different name. So then they reversed those charges too.

So make the calls, stick to your guns, and get your money back.

As for Nashbar, I haven't seen any "letter" yet. But I have warned others on local bike forums about the problem.
 135 days ago by   hardrock155 0 Votes
same thing for me as well as everyone else who's commented on this story: http://insidetheoutsideblog.blogspot.com/2009/06/nashbar-shoppers-beware.html

strange packages showing up, phone calls, emails hacked. not good for nashbar.
 135 days ago by   angrier 0 Votes
I also got the four main charges listed, and also had bought something with nashbar

...but was also signed up for netflix.

This article here explains some of the random charges, I think:
http://www.databreaches.net/?p=5928
 134 days ago by   Kimberly-Nashbar 0 Votes
To our customers,

Let me show you my cup of care... c[_]

see...it is empty.

QQ Moar.

We're LOLLLLing at all of you.

Questions or Comments?
custserv@nashbar.com
1-877-688-8600

Regards,

Kim
 134 days ago by   MiaLissa 0 Votes
im not even a nash bar customer, never heard of them. and i got the first three charges, the first two are small so i didnt even notice. but the third for 40 i didnt expect and it put my visa over my limit which is when i noticed. something must be done about these ppl, has anyone made progress with getting your money back?
 127 days ago by   Biddies 0 Votes
Well I have never bought anything from Nashbar, but ever since we signed up for that Google Profit junk we have received these 2 unauthorized transactions:
07/14 NETWORKA ENDACOM 877-6738173 NV 9.95
07/07 WWW FEDGRANTUSA COM 877-4951173 UT 7.95
 122 days ago by   billesbach 0 Votes
A Call to Nashbar results in responses of "Sorry" and that's about it.
I asked for them to make my credit report availabile to me whenever I want it, not just the once a year credit report that NASHBAR has nothing to do with.
THEY REFUSED. THIS IS THEIR BREACH NOT MINE. NASHBAR MUST AT LEAST PAY FOR ACCESS TO CHECK MY CREDIT REPORT AT THEIR EXPENSE. I need to monitor this report because of their error!
After they let my credit information out, they are not accepting responsibility. I have had two credit cards compromised because of their inability to secure my information and they say that they are not responsible.
Please tell Everyone you know about this breach. ADVISE no one to do business with NASHBAR as they are NOT RESPONSIBLE MERCHANTS. YOUR CREDIT CARD INFO. WILL BE COMPROMISED by companies like NASHBAR because they don't care or take responsibility.
Can you tell that I'm really, really, upset?
JG BILLESBACH
 116 days ago by   thievingNashbar 0 Votes
I haven't done business with Nashbar for two years. Starting in June, I've had four unauthorized charges (from companies that I never heard of) on a lightly used card. They are:

gglprofit
fedgrantusa
networkaenda
easysearch4cash

I emailed the credit card today.

Is it a coincident that I have used Nashbar and now have fraudulent charges from the same sleazy companies as others have? This is too unprobable to be merely coincidental.

Shame on Nashbar. And I still get Nashbar email offers. Ugh.
Boycott Nashbar.

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