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Mondelez Global review: premium saltine crackers 43

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12:28 pm EST
Review updated:
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I have purchased two boxes of Nabisco Premium Saltine Crackers and they both have been contaminated with a toxic smell and taste. I have seen other complaints on this subject and I have contacted the company. I can't believe they have not issued a recall. This is a dangerous health concern.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

43 comments
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Jason Parker13
, US
Mar 12, 2024 11:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have purchased a box of the original premium saltiness crackers and for one the date on the box is April 07,2022. Second of all in does have a bad oder and a very bad taste.

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Noonies
, US
Nov 01, 2022 11:50 am EDT

Always bought premium saltines. Not anymore. Quality is GONE! What's the problem? Did they think we're too stupid to notice? Just garbage...

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Sherry Zollo
, US
Dec 29, 2022 9:16 am EST
Replying to comment of Noonies

I thought it was me. I bought a box last week and they taste like the cheaper brands and are drier. When it comes to crushing crackers in soup, Nabisco has always been my go to brand. Switching to Ritz.

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M, McCormick
, US
Jul 07, 2022 9:12 pm EDT

I have always enjoyed Nabisco Premium Saltine Crackers. They now taste like crap. They have half the salt they use to have. The crackers themselves are overcooked and tasteless. What the hell happened to these crackers that use to be the mainstay of American life. This may have just been a batch that went under the radar, however, if it isn't remedied, they will not be part of my household ever again.

Mike McCormick

52650 Rainbow Dr.

LaPine, Oregon 97739

[protected]

thearaner3@gmail.com

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elizabeth quiroz
, US
Jul 23, 2022 7:14 pm EDT

I just tried salted top Nabisco Premium saltines after years of not eating them. I agree with you completely. So disappointing. Not salty enough and the consistency of the cracker is different. I remember them being more flaky. Now it is hard.

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Lindamlanier
Memphis, Tennessee, US
Nov 11, 2021 7:08 pm EST

Ditto! Simply crumble, impossible to spread peanut butter, soft cheese, oreven soft butter. And a very odd odor and taste. EVERY box we have purchased for months. What the heck have you done, Nabisco? You used to be the go-to saltine! Now, rubbish.

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Stacey Lanter
, US
Mar 23, 2022 8:57 pm EDT

I just had the same exact thing and was a new box of saltines. All 3 other packages tasted fine but this last one was awful. I am getting over norovirus to so this is NOT good! YUCK Why I usually buy only organic. UGH Nibisco is a dirty GMO company anyhow.

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JosephMist
, US
Oct 26, 2021 10:52 pm EDT

Sorry about the earlier double post.

But I forgot to add that they too crumble very easily, often they're in crumbs in the waxed paper sleeve.

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JosephMist
, US
Oct 26, 2021 10:50 pm EDT

To me their "Premium Unsalted Tops" tastes like some sort of soap or possibly mold.

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JosephMist
, US
Oct 26, 2021 10:50 pm EDT

To me their "Premium Unsalted Tops" tastes like some sort of soap or possibly mold.

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Barbara Coskrey
, US
Oct 13, 2021 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can’t believe what’s happening with my crackers. My saltines don’t taste the same and are nothing but crumbles when opened. I kept buying thinking it was just a bad box !Nabisco has always been my brand……probably not anymore. Has the company sold?

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Gullettcrew
Durham, North Carolina, US
Oct 14, 2021 1:37 pm EDT
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Have you filed a formal complaint here on the site? I noticed the complaint we've commented on says "resolved" which means it's not being read by the complaint board. I went ahead and filed a formal complaint last week and I think it is supposed to be reviewed by the company. It would be great if others file complaints versus comment so they pay attention, and actually investigate.

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Stacey Lanter
, US
Mar 23, 2022 8:59 pm EDT

I agree they aren't the ones we grew up with. Food quality in the U.S. is crap. All part of agenda 21 to depopulate ;-) The elites hate humans. Try to buy organic.

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highgeargal
Highlands, US
Jul 29, 2021 9:09 am EDT

today is July 29-2021. I am also complaining about Nabisco saltine crackers. They will not stay fresh like they used to even if you put the sleeves in the freezer right after you buy them. If you try to eat them they are rancid and stale and taste and smell like used motor oil. I wonder if Nabisco sold the saltine cracker division? I would be interested to know and especially know what country bought them. That would probably tell us a lot just to know what country we are dealing with. I don't know what they've changed in the process BUT THEY HAVE CHANGED SOMETHING! I USED to love saltines with certain things but I refuse to buy them anymore! Does anyone know of a good substitute that is real similar to them?

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Gullettcrew
Durham, North Carolina, US
Sep 27, 2021 10:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ditto! Filed a complaint just now. I want them to test our box, it could be poisoning children or adults that may be eating them while they are already ill, because that is what you eat when you have the flu! Very upset.

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Roz and Bill
, US
Oct 24, 2020 8:08 pm EDT

I had one Nabisco Premium Saltine Cracker after my wife had put them in her soup. As an engineer I thought the horrible taste was that of a weedkiller or something similar to chemicals used in manufacturing processes. Now I am waiting to see if my wife or I get sick and saved the crackers for investigation if needed.

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Crackers in Texas
, US
Sep 10, 2020 5:47 pm EDT

Found two cracker paper tubes in a four tube 1-lb. box, to be incompletely sealed. Crackers were stale. Tried calling Mondelez Global customer service number and it was overloaded with messages and not accepting any. The recording said to go to www.snackworks.com for assistance. I don't see any way to contact Customer Service or management on this site. How does one leave a message to report a production problem to this company? This kind of customer service is making me suspicious.

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NicoleDE
, US
Jul 29, 2019 2:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

These crackers will NOT holding up! I am trying to eat my chicken salad and these dam things keep crumbling into BITS. This is NO GOOD...

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Polly want a cracker
, US
Apr 13, 2016 10:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just opened a pack of your crackers and added some to my chili. I thought the bad smell I was sensing was coming from my hands, freshly washed in the restroom, and that the soap was the culprit. After I finished my lunch I realized it wasn't my hands. So I opened the pack of crackers that I had twisted closed with a rubber band to secure. They wreak! A foul smell, like serious B.O. A co-worker sniffed it, nearly choked and said it smelled like some kind of pesticide. I'll be taking this back to the Martin's or Kroger as soon as I find a receipt for their purchase.

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Reviewer92033
,
Feb 13, 2016 11:44 am EST

The Crackers had a strong smell through the box, so we threw them away. Don't have the exact date when we got them But it's been within the last two months. it's like we got them in January and went to use them in February, and they smelled so bad we just threw them away.. the next time we went shopping we got crispy saltine craclers. my wife like zesta but the way they smelled we haven't bought any since.

Merlin Slocumb  
Merlin Slocumb  
, US
Feb 15, 2016 5:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

I just ate a premium cracker and yuk! What is with the Sea Salt? I hope they still have the original crackers that I have enjoyed for many years. They keep changing their crackers... Stop doing that. Stay with what has worked for 100 years! If all they have now is with sea salt, I will switch to another company .

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Christine Elaine
Manchester, US
Sep 25, 2014 6:30 pm EDT

I opened a box of nabisco saltine crackers and they smelled like varnish. The smell was so bad it took my breath away. It was like being in a room of paint fumes. The taste was just as bad. The UPC# [protected]

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Happy Christian
, US
Sep 16, 2015 8:31 pm EDT
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The smell was so bad it made the food taste bad. Someone needs to do something.

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grannynoone
, US
Sep 16, 2015 10:05 am EDT

I loved Nabisco premium crackers for many, many years but for the last several years they taste awful. I don't know why, maybe they use less salt maybe it is something to do with fat issue (I can't imagine). I now have tried at least five other brands and they don't taste any better. I won't buy any saltines until someone, somewhere listens, cares, and fixes whatever is wrong.

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Happy Christian
, US
Aug 31, 2015 5:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My family just opened a new box of Premium saltines and they smelled awful. The smell was like plastic and like other people have stated we thought it was the box and the wrappers. My husband crushed up the crackers to put into soup and took one bite. This bite made him very sick. I would like to know what is going on. I will not buy this brand again.

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ShandaG
Wichita, kansas, US
May 03, 2015 9:33 pm EDT

My family and I had the same experience with a box of kroger brand of saltine cracker. Upon opening the box we got a powerful plastic smell, as if we walked into a plastic factory. We continued making meatloaf with the crackers. We were thinking that the smell was just from the packaging and surely wouldn't have an effect on the quality of the product, however that was not the case.
After saying grace we began the consumption of the feast on our dining room table. After a few bites we began to discuss the odd stale taste coming from the meatloaf. For health and safety reasons we promptly tossed our meal into the garbage. Shortly after eating a few bites everyone confessed having a strange feeling in the mouth and throat. Curious about the events I decided to do some research. Surprisingly this is the only website I could find on the matter. I don't believe enough was consumed for us to expect any other symptoms that have been described in other complaints.
It's disturbing to me that this has been going on as far back as 2010. Not to mention the fact that the public has yet to notified of this health hazard. They seriously need to put out a recall on the crackers effected. They need to make it their number one priority to find a solution.

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carriek321
, US
Jan 23, 2015 10:40 pm EST

Was never a big fan of Saltines but my doc recommended I snack on them to help a low blood pressure condition. I don't taste chemicals but I find that they are almost always overdone as though someone had left them in 5 minutes too long. Now, after reading this web page, I wonder if that is to cover up the chemical smell from the packaging. Either way, I'll get my extra salt intake someplace else because these things taste lousy!

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bobbisue
Vacaville, US
Dec 02, 2014 8:44 pm EST

Had stored my saltines in Tupperware The smell was metallic and chemical The Tupperware is tainted and I can't get the smell out .I will have to throw away the crackers and the Tupperware .. The same thing happened to my 92 year old Mother last year.

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Clearwater, Fl
, US
May 09, 2014 11:15 pm EDT

I have an old vintage Nabisco cracker tin that we had when I was a kid. I thought it was poisoning my crackers. Tied everything to clean the tin (which is in excellent shape and not dirty) as it has been going on for over 2 years. I have had this horrible chemical smell from every box of crackers I've bought! Tonight out of desperation I google it and found this site. It looks like its not the tin...its the crackers that are bad. I live alone and it does take me a while to eat them so they are around for a while. I didn't notice anything wrong when I bought the last box and ate part of one pack. I go to eat more today and they had that metallic/chemical smell again! I threw the entire box away. I loved saltines...:-(

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Protectionlady
Cairo, US
Mar 22, 2014 5:55 pm EDT

was looking. To see if there were any recalls because our box e
smelled like paint!

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Dhakbvu
Miami, US
Mar 17, 2014 1:09 am EDT

Contact your local news station they have programs like 7 on your side to help spread the word and because they do broadcast the problem if its not fixed and take further action, the problem is usually fixed. They help consumers dealing with companys like this one.

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Jon in Wichita KS
Wichita, US
Nov 12, 2013 9:17 am EST

My experiences with the Nabisco four sleeve crackers box is in Wichita, KS. I started noticing them being smelly from a box we bought in August 2013. Recently we had repainted the pantry in our kitchen and we thought that the box had absorbed the odor from the paint or stain. Being a favorite brand of crackers we bought another box in September 2013 and found that they also had that smell of toxic odor coming from the box (like paint or paint thinner). It was disgusting and nasty! I can't believe such a small amount of product can produce such a powerful odor so I had to throw out that box as well! Bought another box and it was the same way! It wasn't until now November 2013 that I wondered if there had been a recall on the product and came to this website finding that numerous complaints have been realized as well as mine. Guess it wasn't the newly painted pantry after all! The toxin came from each newly opened cracker box. It still smells in a drawer that I had placed the cracker sleeves in for storage and removed them several weeks ago. How could so many boxes of Nabisco crackers get out into the public month after month after month without a thing being done to warn the consumer or rectify the obvious foul odor in so many boxes! I am going to recommend that people stay away from the Nabisco crackers as they have not fixed the problem to date November 2013. It appears that this issue has been going on for over three years as there was a comment back in Dec 2010! Sorry for the loss of such a previously good product!

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L. P.
Las Vegas, US
Oct 02, 2013 5:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My story is the same as the rest on this site. Opened a previously unopened box of saltines this morning and within seconds smelled this toxic odor coming from the box (like diesel fuel, paint thinner). It was overwhelming, and lingered in the room, to the point where we had to open a window and turn on the ceiling fan. Couldn't believe such a powerful odor came from this newly opened cracker box. It's still stinking in the trash can in the garage as I type. And to think, I was just about to serve them up to my ailing 80 year old father! Why on earth have there been no warnings or recalls of Nabisco products, especially with all the negative comments on this site and others, dating back as far as 2010? WTF!

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ELK25
Essex, US
Jul 01, 2013 8:29 am EDT

Yes I too have had this same experience with our favorite saltine. definitely a chemical smell . I would like to know what it was. I have the box still so here are the numbers that I found on the box: 21feb12ag14 10:36 0405000845830004050008450100

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ccm2361
St. Johns, US
Mar 23, 2013 12:06 pm EDT

I have also experienced this awful chemical smell & taste from a new box of 4 sleeves. They were vile!

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kathleen.m
portland, US
Feb 17, 2013 7:28 pm EST

I just ate a about 13 crackers and realized that that had almost a fruity taste and smell, Im not remembering Saltines to be like this...I think the motor oil taste or smell would of been worse, but has anyone expiranced the almost fruity taste of these crackers? I wont buy these crackers again. No recall or or warning of change...thanks for these crackers I have enjoyed since I was a kid and changing them.

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Mary Leek
Spokane, US
Dec 29, 2012 8:45 pm EST

I fixed some homemade mac and cheese last night and used crushed crackers on top. I noticed the crackers smelled a little funny, but they looked fine and were nice and crisp so went ahead and used them. My God - they tasted bitter and terrible. I ate one small bowl of the mac and cheese and lost it almost immediately and felt incredibly sick and nauseous all evening. Went back later and took another package of crackers out of the same box and opened it and yeech - stunk something awful. What on earth is this that we're getting in the crackers and why has there been no warning, no recall? It's been over a year since the first comments here and yet things are the same.

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ecp2001
Swedesboro, US
Feb 06, 2012 7:02 am EST

Ahhhh! I ate about 4 crackers in my soup tonight. 1st bite thought something was wrong, but i am a little paranoid. Second bite, definately something wrong. Went and smelled the box, horrible strong chemical smell. Can't believe i missed that! Afterwards, my belches tasted and smelled like the chemical, so I made myself vomit. Probably got most of it up, but now I am panicking. What was that? I can deal with stomach upset, has anyone had anything worse that I need to be aware of? I called the company's medical emegency line. No recalls or known issues with the product (they say).

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manmers
New Brighton, US
Dec 28, 2011 7:00 pm EST

This just happened to me as well, what is going on, what could possibly have made that smell? Luckily I didn't eat any of them the smell was so overpowering there was no way I was putting one of those crackers in my mouth. I don't think this has anything to do with trying to keep them crisp...I think something is very wrong in one of their manufacturing plants. Why won't Nabisco explain what is going on, I've read complaints about this very thing happening to people for over a year now, but it obviously doesn't affect every package of crackers...

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Laurie J M
Muskegon, US
Dec 09, 2011 5:17 pm EST

I agree, I had quit buying them, after 25 years. Whatever they have done to keep them crisp, had ruined the flavor.

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DaveB98
Woodstock, US
Mar 13, 2011 10:18 pm EDT

Just opened a bag and the whole box (from Sam's Club, so 12 sleeves worth) smelled like acetone or worse...WTF!

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tarnold
Villa Hills, US
Dec 10, 2010 3:18 pm EST
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I just had the same experience. Tasted like machine oil. We store the crackers in a metal tin so we had already thrown the box away so I don't have any manufacturer lot number. Something was horribly wrong with them.

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optomatt
Somecity, US
Dec 03, 2010 2:10 am EST

Just opened some that we had stored in a tin so no box. Crushed them into some tomato soup before realizing there was a terrible smell coming off the crackers. Smelled the plastic wrapper and it was the same. Wrongly figured that the crackers in the soup would not taste bad as the wrapper was what smelled. The most awful taste. Searched the web and can only find comments here. Nabisco has just lost my business.