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MyTrainer - My Diet Complaints - Charge of $29.95

Review all MyTrainer - My Diet complaints

MyTrainer - My Diet

Posted: 2009-10-15 by   Happydot
Charge of $29.95
Complaint Rating:  100 % with 3 votes
I purchased a product over the telephone, gave my debit card and was charged for it. I received the product and then was charged $29.95 from a company called Mytrainer - Mydiet Victorville, CA. I have no clue who this company is. This is the 2nd time this has happened to me when purchasing something over the telephone or the internet. Last time I had to cancel my debit card and get a new one. I will probably have to do the same again because of this charge. No more shopping electronically for me.
Comments United States Unauthorized Charges
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 28 days ago by   Online Customer Service 0 Votes
Our company represents some of the Fit Factory programs which may show on a billing statement as MyTrainer - My Diet. Fit Factory is a companion program that comes with various online health products or dietary supplements and I apologize for any misunderstanding that might have occurred when you purchased your product online.

Fit Factory offers our customers live chat support with licensed Fitness Trainers and Dietitians, flash galleries for yoga and workouts, links to recipes and can also assist with menu planning. This program also offers a variety of diets for special needs that can be customized to fit your nutrition and/or weight loss goals.

All pertinent information about Fit Factory was provided when payment information was entered for your product and before final submission of your order - this provided you access to all the terms and disclosures, as well as Customer service numbers, for greatest support and success with your product.

For customer service you may call 1-877-407-1022 and they will happily assist you in trying to locate an account and addressing your concerns.

If you are another customer that is reading this and you have already tried customer service, but feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
 13 days ago by   Marimar 0 Votes
esta compania no se quien es pero solo se que llevo meses recibiendo cobros en mi cuenta de banco de este lugar de 29.95 y 1.17 en el mismo mes y no he recibido nada de lo que ellos dicen solo en recibido mercancia de otra compania de accai y ya cerre cuenta con ello pero aun sigo recibiendo cobros de my trainer y no lo quiero recibir nunca pero nunca mas.
 13 days ago by   jacquie watson 0 Votes
OH please online customer service 'sweetie'. What a load of crap.

If this was as upfront as you suggest, then the customer would never have received these extra charges, and you would not need to use your comments to 'sell' your comany.

I have read the terms and conditions and looked over many sites like this one. Its NOT obvious what a person is sighning up for, and ofter the 'terms and conditions' box is already ticked BEFORE you start entering details. Is a person not supposed to TICK this themselves????? YES, LEGALLY YES!

In addition the terms and conditions are harsh and unjust, don't provide proper email contact details, the customer service numbers are not answered, or the customer service person is rude and refuses to process refunds or provide information, or confimr any deal they do with an irrate customer. AND all sorts of other permutations specifically designed to ensure it takes the customer as long as possible to actually cancel, and to receive any refund they are due. To keep the money in the scammers pockets.

These are not HONEST operators or deals. Its so OBVIOUS they prey on people whoa re unsure of their rights, or any other permutation thereof.

Customer service?????????? I don't think so.

One day someone will take organisations like this to court over their terms and conditions and seek compensation. I cannot wait to see that!!! I wish I had millions because if i did it would be me!!

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