Complaint Rating:

Company information:
Chase
Delaware
United States

So I'm a Wamu cardholder stuck with Chase now. Just started reviewing some statements, and realized that my balance on purchases is actually rising! Kind of odd since the account is closed, and there has been nothing purchased for a while. So what was at 262.00 dollars is now at 311.00 dollars, this is with me paying over the minimum payment. So I call and Email Chase, I should have just bashed my head into a wall. The results would have been better. The rep actually said " don't pay attention to the average daily balance for purchases" just look at the overall total since the first figure is not correct. So I ask what is the correct balance, and she begins with the same line again "don't pay attention to the average daily balance for purchases". I have logged a complaint with the BBB. Everyone should, and if you have another bad experience do it again. It becomes harassing to the business because they have to address it. Also start recording your calls with them and post them on youtube.

If you can get away from this bank, do so immediately. I would not piss on these people if they were on fire.