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4.4 945 Reviews

MyPoints Complaints Summary

2 Resolved
128 Unresolved
Our verdict: If considering services from MyPoints with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MyPoints reviews & complaints 151

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Newest MyPoints reviews & complaints

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J
4:47 am EST

MyPoints Never again!

I agree with other people, that this website used to be very nice. Now it's an absolute trash and not user-friendly. I've been with them for many years, so I know what I am talking about. Everything used to be easy and simple. Now it gets harder and harder. To earn points you will have to go through a lot of things and it's not worth it. It just a waste of time, nothing else.
Very disappointing.

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L
12:15 pm EST

MyPoints Missing points

. On March 13, 2016 I had 51, 889 points. In April I went to redeem some points and there was only alittle over 4, 000 points in my account. I have been saving for a few years and never used any points. I contacted by email my points and on April 15 I heard from Dave [protected]@mypoints.endesk.com with a ticket #243487. On April 21 I got another ticket #238959. I was not getting my points reinstated and no satisfaction. I was in correspondence with my points also on May 24, July 30, Oct 24, Nov 3, Nov 20, Dec 11 and called My points and left a message in Dec, they have never responded back to my call. I sent info they requested and as of Jan 4, 2017 I still DO NOT have my points reinstated. I would like to redeem some of my points which I collected for all these years. But no one will help me get them back. They froze my account for awhile and now that I can check they are still missing.

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Teresa Holcomb
, US
Aug 21, 2017 2:49 pm EDT

American Addvantage Citibank card gave me a total of 53, 120 miles over the past few years when my husband was working.
He is retired and wants to change these miles into points. I was told by both Citibank and American Airlines that My Points could
do this for me. I have tried by phone and e-mail many times to get an answer but I have only been able to leave messages for the
past two months. I would appreciate a reply of some kind. I see there are many problems with My Points. I will have to advise Citibankd
and American Airlines if this problem continues.
Thank you,
Teresa and Roy Holcomb
teresaholcomb@outlook.com

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A Turin
, US
Apr 19, 2017 12:47 pm EDT

I redeemed my points for a gift card of 50 USD and I never recieved, insted of I received this emai: As a standard procedure, our Compliance team is requesting your account to be verified by government issued ID. You can provide us with an attachment of a picture of your ID showing Country/State, Name and Birthdate. You can cover or block out any sensitive information on your ID, as long as we can see your picture, country/state, ​ name and date of birth. The photocopy will be stored on our secure system and be accessible only to our Compliance Department. We will promptly delete the photo after we review it..

And later on I received this email: We apologize for the the misunderstanding. Please rest assured we are not requesting this information to scam or cheat our members. Our system has detected a non-residential IP and we will need to verify you as the account holder. This verification is to ensure the security of our members and the MyPoints community. We understand your privacy is very important to you and we agree. Your points and pending prizes will remain here if in the event you decide to cooperate with the verification. We apologize for this one-time inconvenience.

I will be crazy if I sent my ID and personal info, they will use it for bad.

ComplaintsBoard
S
3:26 pm EDT

MyPoints They won't answer any of my attempts to get missing points that I am entitled to

I donated a said amount to operational smile back in April, 2016 and I was supposed to get 1, 000 points but i still haven't received them.i have e-mailed my points many times, tried to follow their directions for missing points but it always says it can't process it, try again later, i have tried that about 15 times, then i tried calling them and they won't take your call, they say to give your e-mail address and they will get back to you but they don't, also i mailed them a copy of my Amex bill where it showed my charge for this contribution and i never head anything from them.i am really upset with their customer service.

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Update by shehadegm
Jun 26, 2016 3:27 pm EDT

i would like to know what exactly you ill do with my complaint

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ComplaintsBoard
R
12:32 am EST

MyPoints Scam, Said I ordered point reward, Lost 4000 points

Tried to contact company. They entered a 4000 point reward for a 25.00 Amazon Card, that I did not ordered. On top of that the reward was worthless. The Amazon code was invalid. I tried to contact them several times. But they would not respond to me. I have been a member for over 10 years with this company, and this is how they treat me. They have devalued their points over the years. In the past 2500 points would get you a 25.00 reward. These people are uncaring crooks, only caring about making money for themselves, without rewarding their members.

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S
11:52 pm EDT

MyPoints reward points

I have been with Mypoints for a long time. I feel Mypoints just isn't the same after they changed the layout of their website. I have been having issues not receiving reward points after I have made purchases going through their website. My last three purchases I have not received any reward points. First of the three was purchased in early January of this year. I hate having to chase down my earned reward points. I don't have time for that. It's time the end our relationship and move on.

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G
5:45 pm EST

MyPoints Refuses to award points

I signed up for AT&T U-verse through MyPoints on 5/3 under the premise of earning 10, 000 points. I then waited past 30 days for the points to be credited and they were not. I emailed customer service on 6/9 with a copy of my email receipt. I was told they would research it and credit my points within 2-3 weeks. Points still weren't rewarded so I emailed again on 7/22 and was given the runaround again. It is now 8/19 and I still have not been given the points that I rightfully earned. I can't believe how poorly this has been handled.

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Monica2008
Millville, US
Jun 19, 2013 12:16 am EDT

I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15, 000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Monica

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Mary L. Ketelhohn
, US
Mar 12, 2013 2:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am becoming more and more disappointed with my points, as I know for a fact that I am not always being awarded thepoints I feel I have coming to me and if this continues to happen I am about to sign off from my points even though I have been a member for quite some time now.
Mary L Ketelhohn

ComplaintsBoard
O
7:35 pm EST

MyPoints My Points doesn't deliver

I am a member of this survey group that has sponsor offers that earn points. I recently used "mypoints" survey to acquire DIRECTV. I went through the process "mypoints" instructed me to do. I even waited beyond the 30 day waiting period. When I contacted them (for asecond time) to inform them my points had not been awarded, they informed me that I did not follow the instructions and therefore no points would be awarded. This is a substantial amount of points that would allow me to purchase something of decent value through mypoints redemtion program. I am enjoying my DIRECTV but I would likke my points that I am entitled to.

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O
6:19 pm EDT

MyPoints It seems reasonable to say that MyPoints is a scam

MyPoints offers the opportunity to earn points for doing what you already do online: shopping, reading emails, playing games, searching the web, taking surveys, and more. Users can then covert those points to gift cards for stores and restaurants of their choosing.

However, upon reading the fine print, users will learn that no gift cards will be dispensed until they sign up for at least one “sponsored offer.” And of course these “sponsored offers” require credit card details. Again, as it is not advisable to divulge credit card information, it is not worth joining MyPoints.

There have also been a number of complaints about MyPoints mysteriously closing user accounts as soon as a payout is requested. Based on the volume and consistency of negative reviews alone, it seems reasonable to say that MyPoints is a scam.

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Howoled
, US
Oct 25, 2011 4:53 pm EDT

I was a member for about 3-4 years until they shut down my account...when I had enough "points" for $200 in giftcards. I tried to communicate with their service team and got nowhere - no response, nothing. Wouldn't ever recommend them, go to swagbucks instead. Better system overall.

ComplaintsBoard
R
6:39 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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MyPoints - Frozen Accounts

My husband and I each have accounts with MyPoints. We each have our own login information and use seperate computers. All of a sudden they have closed my account and frozen his without any notice at all. We both had several thousand points that we have accumulated from purchases and email clicks. We would like our accounts restored and our points restored...

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ComplaintsBoard
C
1:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MyPoints Bad service

Some "friend" gave MyPoints my e-mail and I am being swamped in MyPoints e-mail. Can't stop their junk e-mail to me unless I first join then unsubscribe. If I join, I must first agree with a series of stuff that amongst which says that they may share some of my information (e-mail address) with some of their suppliers. I don't want this to happen as I will be put on another e-mail list. This is ludicrous, I want out!

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Robb Cheek
, US
Oct 02, 2016 7:29 am EDT

Mypoints has turned into a spam and scam operation. They have not credited my account for several purchased made on their site and do not do anything about. They have made accessing my credits that I have impossible. I have been using their service for more than 10 years. I'm done with these scammers.

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Moarin
, US
Mar 05, 2012 5:08 pm EST

I ordered Directv also..10, 000 points, May 8th, never got them, ATT internet, never got the points...Netflix...still waiting. I emailed them and they gave me the run around...even after i provided proof. What a rip off!

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Monica2008
Millville, US
Jun 19, 2013 12:24 am EDT

I was invited by United join MyPoints earn the welcome 750 United Miles in 2011. However, MyPoints never credit the 750 points and the excuse was checked by United, then they need to research and check. They have promised credit the miles within 4 -6 weeks and I was promised again another 8 weeks to receive, finally, I receive any miles since October 2011 until now. Today, my MyPoints account has been closed due to violation of our Terms of Service, the 15, 000 points have got. I have only one MyPoints account and did not do any violation to earn the points. I have sent several emails to the customers but NO response.
Monica

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firesiderace
Lakeside, US
Mar 13, 2013 2:48 am EDT

MY POINTS IS A SCAM!

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Charmeyn
Langley, CA
Jul 24, 2009 1:23 am EDT

I've been a member of Mypoints since it's inception, over 10 years ago, and I went to log in to my account yesterday and got a mesage that my account was closed due to me violating their terms; I sent them an email asking what terms I violated and got a vague response.
I don't feel I ever violated their terms, which, when I joined alllowed for other members of the same household to also have Mypoints accounts, so long as they had their own email address, unfortunately not all families have seperate computer's to use and have to share.
To me Mypoints has slapped me in the face for being a long standing member, who obviously put money in their pockets when I read their advertsers emails.
If it weren't for their members, people who joined Mypoints, they WOULD NOT be where they are today, they would have failed years ago

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M
12:00 am EDT
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MyPoints - Account arbitrarily frozen

Myself and 3 other members of my family have accounts with My Points. We all use the same home computer but with log in and out of our accounts each time, according to directions given to us by MyPoints. Each one of us has amassed enough points to receive several redemptions but the company arbitrarily froze ALL of our accounts saying that we somehow...

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MyPoints Customer Reviews Overview

MyPoints is a popular rewards program that offers users the opportunity to earn points for completing various online activities, such as shopping, taking surveys, watching videos, and playing games. With over 10 million members, MyPoints has become a trusted source for earning rewards online.

One of the most significant advantages of MyPoints is its versatility. Users can earn points by shopping at over 1,900 retailers, including popular brands like Walmart, Amazon, and Target. Additionally, MyPoints offers a wide range of survey opportunities, allowing users to earn points for sharing their opinions on various topics.

Another positive aspect of MyPoints is its user-friendly interface. The website is easy to navigate, and users can quickly find the activities they want to participate in. Furthermore, MyPoints offers a mobile app that allows users to earn points on-the-go.

MyPoints also offers a generous rewards program. Users can redeem their points for gift cards to popular retailers, such as Amazon, Starbucks, and Walmart. Additionally, MyPoints offers cashback options for users who prefer to receive their rewards in cash.

Overall, MyPoints is a reliable and user-friendly rewards program that offers a wide range of earning opportunities. With its generous rewards program and versatile earning options, MyPoints is an excellent choice for anyone looking to earn rewards online.

MyPoints In-depth Review

Website Design and User Experience: The website design of MyPoints is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear menus and categories, ensuring a smooth user experience.

Membership and Registration Process: The membership and registration process on MyPoints is simple and straightforward. It only takes a few minutes to sign up and create an account. Plus, the platform offers a seamless login process, allowing members to access their accounts quickly.

Rewards Program: MyPoints offers a comprehensive rewards program that provides users with various options to earn points. From online shopping and surveys to watching videos and playing games, there are plenty of opportunities to accumulate points and redeem them for exciting rewards.

Earning Opportunities: MyPoints provides a wide range of earning opportunities for its members. Users can earn points by shopping online through the platform's partner stores, completing surveys, reading emails, and even printing coupons. The variety of options ensures that there's something for everyone to earn points.

Redemption Options: When it comes to redeeming points, MyPoints offers a diverse selection of options. Members can choose to redeem their points for gift cards from popular retailers, cashback via PayPal, travel miles, or even donate to charity. The flexibility in redemption options allows users to select rewards that best suit their preferences.

Customer Support: MyPoints provides excellent customer support to its members. The platform offers a comprehensive FAQ section that addresses common queries and concerns. Additionally, users can reach out to the support team via email or through the online contact form for personalized assistance.

Security and Privacy Measures: MyPoints prioritizes the security and privacy of its users. The website employs robust security measures to protect personal information and ensure safe transactions. The platform also has a clear privacy policy that outlines how user data is collected, used, and protected.

Mobile App Experience: MyPoints offers a mobile app that enhances the overall user experience. The app is well-designed, allowing users to easily access their accounts, complete tasks, and earn points on the go. The app's intuitive interface and smooth functionality make it a convenient option for mobile users.

Community and Social Features: MyPoints fosters a sense of community among its members through various social features. Users can connect with each other through forums, share tips and tricks, and even participate in community challenges. The social aspect adds an interactive element to the platform, making it more engaging for users.

Overall Value and Competitiveness: MyPoints offers great value and stands out among its competitors. With its wide range of earning opportunities, diverse redemption options, and user-friendly interface, the platform provides a rewarding experience for its members. Whether you're looking to earn extra cash or enjoy exciting rewards, MyPoints is a competitive choice.

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue you have with MyPoints in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MyPoints. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com to stay informed about any developments.

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+1 (415) 200-4200

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