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MyHandyKey review: No product and no refund 135

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3:38 pm EST
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This company sells key organizers that fits all your keys very compactly. On December 3rd, I ordered 4 of these for Christmas presents. They said in the email to expect it to take 14-21 business days for delivery. Needless to say, Christmas came and went - no product. On January 11th, I sent my first email asking what the status of the order was. The email I received back said they could not find my order in the system and asked if I would forward them the confirmation, which I did. I received an email back saying that they have submitted a refund request to their refund department and I should receive an automated message within 3-5 days. No message. On January 20th, I contacted them again - this time a bit more frustrated. telling them that I wanted my refund immediately. I received another email saying that they had sent a follow up to their refund department and to email this person directly if I did not see the refund within 5 business days. Today, I have contacted them yet again stating that i wanted my refund immediately. I received an immediate reply saying they had sent ANOTHER follow up request to the refund department and that I should see the refund within 5 business days. I cannot find a phone number to call. Shame on me for clicking on an ad that I saw. Guess I've learned my lesson! I told them that I would be posting my dissatisfaction with their company anywhere I could!

135 comments
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Laura Hoffman
, US
Nov 20, 2018 12:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ordered 2 my handy key chains dog ones red months ago I never got them I paid for them I'm mad that they scam people like this

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Alice Au Buchon Pinkston
, US
Nov 20, 2018 2:44 am EST

Ordered 4-23-16 with 4-6 week delivery and several emails later still have not received the product . Feel it is a scam. Contacting paypal to see if I can get a refund through them.

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Traneda Davis
, US
Nov 19, 2018 5:11 pm EST

Ordered this from a facebook link on May 29, 2016 at 1:05 PM. Received email at 8:00 pm that my order was submitted. As of today 7/22, 2016 I have never received.

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Suzi Carnahan
, US
Nov 19, 2018 7:22 pm EST

I ordered and paid for this product on 5-19-16. I contacted them on 6-19-16 asking where my items were- no reply. I contacted them repeatedly since then- no product and no refund- no reply (other than auto-reply)SCAM. Order number 63867.

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Lusky
, AU
Nov 20, 2018 3:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased via a facebook ad on the 1/8/16. Payment of $68.05 processed on the 3/8/16. Product not received as yet. Shown as MyHandyKey [protected] on my credit card statement and paid through PayPal

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Gwendolyn Robinson Urena
, US
Nov 20, 2018 6:07 am EST

I placed my order on June 20th for a 2 for 1 offer. I thought it was legit since it was running on Facebook. It's now September first and all I have received are promises. At least I got a response...

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Jerry Williams
, US
Nov 14, 2018 3:26 pm EST

I ordered my CAMS in June. Still nothing .. Others I see have the same problem. One excuse after another. Sounds like fraud to me.

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Angie 2
, US
Jun 04, 2017 1:23 am EDT

Exact same situation with Me! Ordered mine in June 2016 and now it's June 2017 and still no product. Will file a complaint witb the BBC.

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Gibbsys
, AU
Apr 07, 2017 7:17 am EDT

I ordered the power packs via an add on facebook.
Had all the great email replies saying how they were backlogged due to the overwhelming response and that i would get my power packs soon.
That was in June 2016 and I am still waiting in April 2017. They stopped replying to my emails after 3 months of nagging them.
I feel like such a fool. Didn't worry me too much when I thought it was only $39.95 but that was US when converted to Aussie dollar it cost me over $70 OMFG

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Lou Rhodes
, US
Feb 17, 2017 5:00 pm EST

I orderd ny handy key in the 22 may 2016 and have never received it! I too have sent emails and have been fobbed off with the same responses! Never order anything off Facebook! I think Facebook should screen their advertisers better and not allow their members to be ripped off!

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AnitaD88
, CA
Dec 18, 2016 11:20 am EST

I am also a victim of this scam. Although I would have had protection through Paypal and my credit card, they knew to delay me with promises of delivery, and then changed to refunding me (which never materialized) until I passed the 6 month deadline. They even had the audacity to blame Paypal for not having released payment to them, which Paypal denied. Good thing I only lost $25 CAD. I wish I had looked them up sooner and found this site so I could have done a chargeback.

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dimp915
, US
Nov 30, 2016 3:57 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I, too, fell for this scam. I ordered in May 2016, have sent numerous emails, always getting the "production delays" excuse, promising to ship within the next 3-5 business days, and getting NOTHING! i have now requested a refund, but am not holding my breath from the looks of complaints on this site!. I clicked on the tracking number and their website has been taken down.
Clyde, Texas

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Lynn Sullivan
, US
Oct 20, 2016 2:15 am EDT

I also ordered 2 handy keys, order was placed in March 2016 I emailed them twice a week for 3 months finally threatened to contact my bank and lodge a dispute within 2 days my order arrived. Dawn Anderson commented 26 Feb 2016 they are not based in Australia I was told be them they are based in Chicago my best bet would be they are in some shabby basement in china or russia

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Goopybill
, NZ
Oct 14, 2016 1:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have the exact same experience but luckily the transaction was through PayPal. I have noticed all the complains (thank you all for the alerts) after I have made the payment so I have gone through the proper waiting shipment period, ask them why no delivery, (got the same too many orders reply), ask for refund and log issue with PayPal. Waited for the indicated vendor respond period and got the FULL money back yesterday. Hope everybody else will have the same outcome.

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Helen Bye
, US
Oct 03, 2016 3:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The scam still continues. I ordered a handy charger with the offer of buy one get 1 free, as well as a handymax portable power bank with the same offer of buy one get one free. The order was placed in May 2016 and I received an email 27th May stating the order was ready for shipping and I would be notified when it had been sent. I checked my bank account and the amount of $85.76 Aust had been Charged to my credit card on 27th May 2016. I waited until August and emailed them asking why I hadn't received my order and received a reply saying that due to the high demand there had been some delays and my order would be dispatched and I would receive an email with tracking number etc. Needless to say the email wasn't received and after several more contacts And replies I requested a refund. I received another email stating my request had been submitted to the refunds department on 28th August. No refund was received and after informing them I would be taking legal action they have ceased replying to my emails.

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Zee58
, US
Sep 19, 2016 8:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I placed my order in March of this year for the key fob. No order came by June. July the company stated I was going to get a refund. September and still waiting!
S. Creamer
CT

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Toggoks
, KW
Sep 16, 2016 8:34 am EDT

Please Report to your local Consumer Protection Bureaus and on the Internet. this is a scam as too many people have reported not getting their refund nor their order which were paid already.
Reponses from them were all the same. Back Log, unexpected demand, extraordinary demand on the product ordered...

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Hibbenhere
, US
Sep 09, 2016 8:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Repeat experience of others. Three months to resolve. But there is recourse. I paid with PayPal. I complained to PayPal and, after a requisite attempt by me to resolve with the seller with no resolution after about 10 days, PayPal took over. The company refunded my money via PayPal within 48 hours. I will purchase with PayPal from now on, esp if I don't know the seller. But no purchases from any company without more research. Lesson: avoid impulse buys no matter how good they sound. I really wanted the product (so I was waiting for it)... How many did they rip off becausr of an impulse buy that was forgotten? I'll bet plenty.

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Mark Geary
, US
Sep 07, 2016 7:24 pm EDT

Looks like I, m another victim of Handkey360. I ordered the 2 for 1 Dash Cam on July 23rd 2016. Have sent numerous emails and haven't recieved a word back either way. Not sure if Paypal are going to refund me. Not sure what the policy is here. I don't think I have seen the add on Facebook for a week or 2 trading under the Handkey360 banner anyway, I noticed previously that the reviews section that supposedly had a few werent accesible either. Should of been sus then..

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Michelle65
, US
Sep 02, 2016 8:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had ordered the latest and greatest buy on get one mini max phone charger system with two USB port keychains. Just as stated in this thread, I too am being put off and clearly got ripped off! $49.85 is a lot for me and they were to be gits for my son's Birthday, I'm so angry bc I can't trust anybody over the Internet! Ordered and paid for June 29, 2016...it's now September 2nd, and I'm furious! Still no products, this was exactly what I was shopping for and it popped up at the right time on my Facebook news feed, STUPID me fell for i!

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staceyk1968
, US
Sep 01, 2016 5:02 pm EDT

add me to the list! I ordered back in June, was promised it was on its way multiple times. then I asked for a refund, they ignored my request several times. finally said they'd issue it, but still nothing. what a scam these folks have going! idk which credit card I used, it wasn't my PayPal account unfortunately. guess I cut my loss here

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John Bunker
, AU
Aug 31, 2016 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I also made a purchase through FB back in July 2016. I have had no replies to any of my enquiries. The 15 - 20 business days for delivery has now stretched to 36 days.Having read the complaint comments of every one else I am afraid this firm is a straight out scammer.

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Lori
,
Aug 31, 2016 8:00 am EDT

Look at all of this money they have acquired and no product has been provided. This is consumer fraud and I think this my well be worthy of a class action lawsuit. I have experienced the exact same thing with these people. Same emails, same stalling tactics. Their hope is that we will just give up. I'm not giving up. I am going to pursue every means possible to hold them accountable for the theft and deception. Can you imagine the money this amounts to? Millions I am sure as there are thousands of consumers that ordered this product. Start with your States Attorney General Consumer Fraud Division...they will direct you.

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Irene Kirkendoll
, US
Aug 30, 2016 10:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

So far I have only waited 30 days but I was suppose to receive my produce in 14 to 20 days. They send me an email telling me my product shipped on 30 July16. Haven't got it yet.

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Ria10
, US
Aug 29, 2016 10:20 pm EDT

I did receive my package after numerous correspondence emails . After the last email clearly did not work l ended up reporting it to PayPal and a surprise it arrived AUGUST 30th strangely about one and a half weeks after complaining to PayPal . I ordered the key ring charger in May
This company is outside of Australia so when I checked how much it cost it was NOT a good deal at all. It is a very sneaky way to put it on F/B make you think it's a good deal and there is no mention of it coming from China, looking at the package that is. Also THERE ARE ABSOLUTLY NO INSTRUCTIONS AT ALL.

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Patricia Brookshire
, US
Aug 25, 2016 12:24 pm EDT

I ordered the two dash cams. I have emailed them 10 or more times requesting shipping status. They send an automated email stating received and it will be checked and advised later. I never get anything further. After all this time I requested a refund. They emailed me stating they would refund my money. I have checked and it has not been refunded. There is no phone number to contact them. All you can do is email and get no response. They have my money but have not shipped the order. This has to be a scam and something needs to be done. The FBI needs to be notified which I will do. Also Facebook needs to know they are scammers.

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dalebrower
, US
Aug 22, 2016 10:24 am EDT

I saw an add for a great deal on VR headsets buy one get one free so I ordered them they removed the money from my account the next day, they are real quick to get the money for the order but do not send it . I too have gotten the same response to my emails and contacting them on Facebook is not much better . I ordered the headsets June 19 2016 and have requested a refund numerous times and still get nothing . I guess it is true if something looks to good to be true it probably is.

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Cheryl Bares
, US
Aug 18, 2016 2:01 pm EDT

This place has a whole lot of items they sell and is not only a big scam. Some are: My Handy360, Myhandykey and a Handydashcam.
They have some return info that I found with an address in Delaware. I got in touch with someone at the address that leases these offices to these crooks all to find out they owe money to these people also. There has to be a way to stop these people from scamming and taking peoples money.
They advertise on Facebook, so they need to be aware of these people also. All they sell is coming from China and it's junk. The Dashcams sell for $17.00 on Ebay. Does that tell u something? They were selling 2 for $59.00 and I fell for it. Please be very aware of what you are buying and from who. They sell from many other states, so make sure u check into where the item is coming from.

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gespin3549
, US
Aug 17, 2016 3:24 am EDT

ordered 2 months ago with promise of delivery within 20 business days. after month contacted them. they wrote back promising order would be processed the next week, which was last week. They lied. Now no one is responding to my inquiries. They are thieves plain and simple. You all need to complain to Shopify on this page - there is a number to call, and they contact you back almost immediately: https://support.shopify.com/

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Maureen Milano DeNunzio
, US
Aug 14, 2016 8:17 am EDT

OMG, I can't believe this is a pattern of theirs. I ordered the dash cam (buy one, get one free) on July 2 and after not receiving any notice or shipment, I sent them an email message. They reassured me that they would be processing it "next week". Two more emails, and nothing. Ugh!

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April Fierro Suk
, US
Aug 12, 2016 9:45 am EDT

I ordered two HandyCharger for iPhone on May 17. To be honest I totally forgot about it until I was about to buy another charger for my phone. I emailed them on July 9th to ask where my product was because the 3-4 weeks had long passed. I received an automated email saying my request had been received, but never received an actual response. I also searched them and found this page. It was really disappointing because it looked like a neat little product, but apparently I had been scammed. I had every intention of getting my money back from Paypal, but figured I'd give them at least the chance to respond first. Well, again I totally forgot.. Days and weeks pass. On august 11th I received an email that they had shipped, and I was very surprised. I was even more surprised when they showed up in the mail today. I guess if you are willing to wait four months, you may eventually get your product. For those of you that were proactive enough to get your $30 after the 3-4 weeks were up, I salute you. I totally forgot to follow up, but eventually got my product.

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Jennifer Clermont Kuzma
, US
Aug 08, 2016 2:19 pm EDT

DITTO! I was scammed. NO PRODUCT AND NO RESPONSE! I've asked numerous times for a order status and never received a response. I have been waiting about a month and no product has been delivered. I will seek legal authority and promote on as many social media sites that they are a rip off!

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Kyzana
Bankstown, AU
Aug 04, 2016 10:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well I was like everyone else. I ordered my product 17.03.2016 and waited and waited. I sent 3 emails requesting information about my order and a further 3 more asking a refund. I received 2 confirmation emails that my product was on its way via some Chinese courier service. I couldn't track my order and thought it was another smoke screen to hinder obtaining a refund. Frustrated and annoyed I resigned to the fact that it was a bad product choice and my money was gone. It is the 05.08.2016 and I received my order - yeeehaaa! It is legit. They came through.

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Wanda Bossier
, US
Jul 26, 2016 6:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Placed order for handover headset:buy one get one free x1 June 19, 2016. Order #93827. Supposed to be delivered 10 to 20 days from order. I have not received product. Please credit my credit card for the amount of purchase of $59.95
ASAP. This is the third email referring to my order. I will be contacting my card company and the BBB in regards to your service.

Wanda Bossier
gpbwife@yahoo.com

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PATRICIA
KNOXVILLE , US
Jul 26, 2016 3:54 am EDT

I ordered this product on 01July 16 and atill haven't received this product all I have gotten is excuses about it being on backlog or some crazy excuse. I sent a email requsting my money back and all i get is it is being looked into. I will every time they advertise anything make sure to write a comment on it awearing them of the fraud they they are doing and letting them know this site is face and just STEAL people's money, something needs to be done and they need to be stopped!

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Tracey Davis-Garber
, US
Jul 25, 2016 2:32 pm EDT

And I ordered 2 also... Forgot to mention that... Plus I got the same emails and facebook stuff stating they were on their way... Ugh... So mad right now

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Tracey Davis-Garber
, US
Jul 25, 2016 2:31 pm EDT

I still haven't gotten mine.. I ordered in Oct of 15... I surely will contact my credit card company and dispute this... Still have yet to get mine! It's now July...

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doveluvt
, US
Jul 25, 2016 4:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered this product (buy one get one free) over 6 weeks ago and still have not received anything from the company. They withdrew the funds already and sent an email stating that my order was being shipped but nothing since then.
ORDER #93687
ordered: Sun, Jun 19, 2016
Order summary:
HandyCharger for Samsung: Buy One Get One Free ‐
Blue × 1
Blue
Subtotal $19.95

Payment method mastercard
Ending in 6069 — $24.90
USD

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N Irwin
, US
Jul 23, 2016 10:21 pm EDT

Same for me...ordered in April, 2016 and never received. Got the same reply to my FB message from "Ann". I requested a refund and have never received that either. I have filed a complaint with PayPal for a refund. SCAM!

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Annette Mansfield
, US
Jul 23, 2016 1:02 am EDT

Same story here. Email about high demand and promised shipping in a week. 2 months later nothing. Emailed again and got the same promise . Waited a week emailed again asking for a refund. They said their refund department would be in touch in 5 days. At this point I found this complaint forum and went straight to paypal. Got my refund but their game seems to be stall until the purchaser has no legal recourse. Definitely a scam. Steer clear of the mugs.

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