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MyCleanPC review: customer service 44

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5:41 pm EST
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I purchased an antivirus software from the site for $39.98 because I was having issues with my computer that their software claimed to fix. During the sale process, I read that I would receive an e-mail with pertainant loading information and a receipt. I bought a copy. I did not receive an e-mail and had problems downloading the software. I ended up removing the software from my computer. I tried the process again, hoping to get an e-mail. I paid ANOTHER $39.98 for a second copy. The second copy loaded just fine. I never received an e-mail receipt and figured out how to download it on my own. I ran the software and encountered more problems than I had previously. I ended up removing the software from my computer and re-setting my computer to 2 days earlier. Problem fixed - no thanks to mycleanpc.com. I read through the return policy and I cannot ask for a refund because I don't have the information that was supposed to be in the e-mails I never received from them. I'm out almost $80 for useless software that has been removed from my pc. Nice scam mycleanpc.com!

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44 comments
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BlueMondays
Los Angeles, US
May 24, 2010 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wow, you just sound like a crank with a mad-on against ANY business that advertises in the media, as your MANY, often-repeated rants on the subject would prove!

Let's see, what have you posted so far...
http://www.complaintsboard.com/complaints/scams-c231266.html
http://www.complaintsboard.com/complaints/the-truth--must-read-c257604.html
http://www.complaintsboard.com/complaints/scams-perportrated-by-news-media-c263583.html
http://www.complaintsboard.com/complaints/read-this-important-c263630.html

You post this same silly rant over and over and over and over and OVER again.

Plus I find it hard to believe that some antivirus company has actually WRONGED YOU! so bad that you'd actually want to assault its employees. From another one of your comments:
"I would like to hear of some one going to their offices and sending them to the hospital in VERY serious condition...Now that would be worth $40.00, wouldn't it?"

So far you hate the Cash4Gold people, the Acaiberry people... You really need to quit quaffin' that ol' hate-o-rade, Charlie. Either that or quit using the name of my favorite Peanuts character. :-P

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TyEE
, US
Mar 21, 2010 11:27 am EDT

they start off scamming online, then they make so much money with scams they afford to get on tv, and once you get on tv, noone would ever suspect a scam! yea right... they should all be shot along with that bob guy from extense... they started just online scamming and got huge and made millions on a product that does as much for your sex drive as eating dirt off the ground ... why wont they stop these scams ... someone do something ... and we wonder why the enconemy is so screwed up

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CYDE_SUPPORT
Los Angeles, US
Feb 20, 2010 10:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

CyberDefender Corporation is committed to providing first-rate Internet Security software and services, as well as quality customer satisfaction. We are interested in reconciling this matter and have initiated direct contact with Mr. Hatting . Our customers are always welcome to contact our headquarters 24 hours a day, 7 days a week at [protected] or email us at supportATcyberdefender.com. We are looking forward to providing a solution.

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CYDE_SUPPORT
Los Angeles, US
Feb 18, 2010 11:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

On behalf of CyberDefender Corporation, we apologize for any inconvenience you may have encountered with MyCleanPC.com. We are continually making improvements and are dedicated to giving our customers an optimum experience.

CyberDefender operates 24 hours a day, 7 days a week, and we have technical support staff located all over the world. A large number of our techs are based in the US. Please feel free to contact our headquarters at [protected] or email us at supportATcyberdefender.com. We look forward to assisting you.

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