Complaint Rating:

Company information:
SFL Nutrition LLC-My Trial Support.com
Philadelphia, Pennsylvania
United States

I tried the Acai Product that was being offered for a one month free but you had to pay $5.95 for shipping. I decided I didn't like the product and called the company to cancel any further shipments. Before I knew another shipment came on 12/7/08 which I did not authorize. I tried to obtain info via their website (mytrialsupport.com) since it was virtuality impossile to get someone on the phone for over two weeks. I submitted a complaint and tried to inquire how to send back the shipment and to get reimbursed. Their website support offered general information when they responded back to me and did not give me the info I needed. I finally got a hold of someone on December 30th, 2008 and when i did the gentleman who was foreign and had trouble understanding English told me to reship the package back to the SNL Nutrition located in Boca Raton Florida and gave me a return shipment number. So i reshipped the package back along with a memo and the Ref # the gentleman provided me explaining to reimbursement back the monies that was owed to me. On January 8th, 2009, don't I get my credit card statement comes with two different charges totally $183.19 when I only received a one month supply, not two. I decided to call the credit card company to instruct them not to pay any monies to SFL Nutrituin or Acai Berry Formula or WACAIBerry (this is how it was reflecting on my statements on two seperate lines). The Credit Card company was very understanding and we decided to cancel out the card altogether so they can not charge me again. However, when I was on the phone with my credit card carrier, I got an email from ebizprograms.com (where it says you can not reply to this email) stating that my order was received and it was shipped.

This company is fradulent and nothing but a big scam. I now will need to fill out a fraud report, supply the credit card company with copies of all the information along with the fradulent charges and have these charges investigated. However, I was reassured by the credit card company that they will not release any payments to this company without my authorization. Which gave me some solice.

Next I plan on taking this further to the better business bureau and our local television stations to investigate. I know I was the one to inquire and decided to test the product but I did what I needed to do to prevent any further shipments. Its my right not to want to subscribe to a product and if they were a reperable company they would abide by my wishes, the customer and not continue to scam me and play these games that they will reimbursement once my shipment has been received and tell me that my account is being canceled and I would not receive anymore shipments.

This really disheartens my faith in people...we truly need to do something about these people who are just out there to scam us good people who work hard and do our best to be the good people that we are. Please be aware of the scam that this company is performing on us good Hard Working Americans.