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My Luv Crush

Posted:    

unauthorized texts/charges to my cell phone

Complaint Rating:  90 % with 10 votes
90% 10
4.5
Contact information:
My Luv Crush
United States
myluvcrush.com
I emailed this site and here's what I heard back:


Thank you for your recent email to Mobile Content Customer Care. Our staff will assist you within 48 hours. You can also contact us directly on the following free call numbers or email addresses:
USA:
Email: escalationsus@sms-helpdesk.com
Phone: 1 800 416 6129 (live operator)
1800 235 7105 for automated help
Fax: 1 310 496 2873
If you have provided your cell phone number in your original email our customer care team will quickly process your request. If not, please reply to this email with your cell phone number.
You may also cancel this service at anytime by replying with the word STOP to any text message you have received. This is a standard policy for all numbers offering mobile phone content.
Please see the explanation of services below as it may answer some of your questions.
In order to receive text messages, content or charges to your mobile phone bill one of the following must have occurred;
o 1. Visit a website offering mobile content.
o 2. Enter your mobile phone number online
o 3. Receive a pin and enter that pin online;
o 4. Or, send a text message to a premium number you have seen on TV or in a magazine.
Please remember, if you have requested to be contacted, you will be hearing from one of our representatives within 48 hours.
Sincerely,
Mobile Content Customer Care
Complaint comments Comments (19) Complaint country United States Complaint category Internet Services

Comments

Sort by: Date | Rating
 10th of Sep, 2008 by    0 Votes

MyLuvCrush.com - texting
myluvcrush.com
5048 Rocoso Way
United States
Phone: 1880 235 7105

This thig called myluvcrush.com which gives you like these horoscopes. My cellphone recongiznes this thing as the numbers 718-88. Wants me to pay them 9.99/month. They sent me a text message saying that if I wanted them to stop to come to this website. So can you please stop sending me text messages. Thank you.
 15th of Sep, 2008 by    0 Votes
Hi, I would just like to find out if you did manage to get a satisfactory answer in the end? Some form of compensation or refund?
 25th of Dec, 2008 by    0 Votes

MyLuvCrush.com - STOP TEXTING ME!!!
MyLuvCrush.com
United States

I am tired of receiving texts from this company myluvcrush.com There is now way to contact them and I want it to STOP immediately...The texts come in om my phone as 718-88 PLEASE inform me to who I can contact to STOP these TEXTS...Thank you...
 3rd of Feb, 2009 by    0 Votes
Wayne, if u check the fine prints at the web site, I guess u can send them a text message - "STOP" to 71888. I once got messages from this company, too. And I was very annoyed about that weekly horoscope thing. However, I forgot where have I signed up something like that which meant I had no idea who to contact by then. I tried to call the phone company and asked if they can track that for me, but didn't succeed. Luckily I just got a message from myluvcrush.com few days ago saying that I can stop the messages by giving them a call or sending them a email. I've just check their web site and sent them a SMS. There's a reply saying that I've just unsubscribed from myluvcrush.com. I hope that works. You may try it. Good Luck. - Grace
 14th of Feb, 2009 by    0 Votes
I try to close all my tabs and it keeps popping up. How do I get rid of it.
 18th of Feb, 2009 by    -1 Votes
Unauthorized numerous messages to my Cell Phone
Illegit charges to my Account
Baseless and Unethical
 18th of Feb, 2009 by    -1 Votes
This is absolutely wrong to send people unauthorized text messages and then charge them for the service.
 10th of Mar, 2009 by    0 Votes
Hi, Ive been sending sms's to my luvcrush to stop sending me sms's but they don't stop.
 10th of Apr, 2009 by    +1 Votes
We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1-800-416-6129 Monday to Friday 0600 – 1800 US Pacific Time or email escalationsus@sms-helpdesk.com

Sandra
Mobile Messenger
 5th of May, 2009 by    0 Votes
Hi I live in New Zealand and I have been sent a txt on my mobile saying: Please be aware that you have incurred $30 of charges for MyLuvCrush. To cancel SMS STOP to 8866 Helpline 0800440619. How do I get my money back I didnt even ask for this. How are we getting charged for something we dont even know about. HELP PLEASE
 14th of May, 2009 by    0 Votes
In response to Aroha Huia:

We at Mobile Messenger would like to assist you with your concern or complaint. If you need assistance in regards to being unsubscribed or other related issues, please do not hesitate to contact us. Please call 1300-766 915 Monday to Friday 0900 – 1700 EST or email escalationsau@sms-helpdesk.com.
 7th of Apr, 2010 by    0 Votes
These scammers have no moral fibre by using such underhand tactics to extract funds from unsuspecting victims .Such a pethetic response from the perpurtraters when they are exposed.If they had an honest service they would not be getting so many complaints.
 24th of Jul, 2010 by    0 Votes
I WISH I COULD KILL YOU NOW FOR GODDAMN WEBSITE THAT KEEPS RELOADING. I CURSE YOU MOBILE MESSENGER SANDRA TO DIE WITHIN THE NEXT 7 DAYS. HOPE YOU WANT TO SEE WHAT THE OTHER SIDE LOOKS LIKE BECAUSE YOU'RE ABOUT TO. And 7 days is 6 days longer than you or anyone you work for deserves to live. I hate YOU, I hate your company, I hate every moment that you are alive and I wish I could rape and mangle your body to bloody death with my bare hands right at this moment. If I could find your headquarters I would firebomb the building and kill all of you worthless fuckers simultaneously. For everything that you are and for everything that you stand for F-U-C-K Y-O-U FOREVER. Have a wonderful day.

Sincerely,
Festus Hagan
 26th of Jul, 2010 by    0 Votes
The people operating this site should be exposed and made to pay back the money scammed from innocent victims. They are the lowest of the low .
 29th of Sep, 2011 by    0 Votes
This happens to me too.
I did not agree to any service or sign up for this service. They have managed to send me text and taking my money out of my account.

This is easy way of making money for them and it is illegal.
I say we form enough people and get some civil law suit going.
 29th of Feb, 2012 by    0 Votes
I had this charge on my ATT bill. I too have never authorized this or answered a text that would have started this. I am certain of this. Called ATT, they are able to go back 60 days and refund. I have been charged for this for 7 months, and never realized it.
I looked on this site and saw message above. I called 800-416-6129. The guy told me I had reached the mobile help desk for Mobile Messenger. He needed the 5digit ID next to my charge on bill. He found the "subscription". He said he could refund 3 months now, or I could fax in bill to 310-496-2873 and they would refund ALL charges. Refund comes in form of a check, gave me confirmaton number. I went ahead and just took the 3 months refund from him, plus the 2 months credit ATT will put on my bill. I didnt want to mess with faxing the copies of my bill. So, its a mess, but at least I am able to get a refund. Now that I think about it, I could have faxed my bill, received the 7 months refund AND the ATT credit, and end up making money off them...but, karma...
 16th of Mar, 2012 by    0 Votes
Dear other Moron, If you go to that page and actually call the phone number at the web page you posted, you are told that if you meant to call DirectTV, hang up and call xxx-xxx-xxxx; if you meant to call ADT security, call xxx-xxx-xxxx. And then it hangs up on you. The phone number is faked. They don't give you a "live operator" as promised on the web page. Their little scam continues.
 19th of Mar, 2012 by    0 Votes
ADT is not perfect but if you speak to the right person they will solve your problem rather quickly.
For rebates Deals Specials and or billing and technical problem I use this number normally a supervisor will help you 1888-720-5982 mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all. I use this number for additional credit and tech issues. 8) But all in all ADT need to get there stuff together
 4th of Apr, 2012 by    0 Votes
I have just dealt with this situation. The automated system does not work. Use the 800-416-6129 number to take to someone to cancel. This is such crap for this company to be able to steal from people like this.

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