Complaint Rating:

After purchased an international reservation on line, my reservation was not confirmed and I couldn't fly as planned. Expedia offered a refund after they received the original paper tickets. It has been 20 days and the refund is still pending. I have called 3 times and wait on the line for up to 30 minutes to receive always the same answer.. " they are waiting on the airline to process the refund and the person in charge is on vacation"
I bought the tickets from Expedia, I expect the refund from the same company... why should I have to depend on the airline to process the refund..

This has been my first and last experience with Expedia.com