Complaint Rating:

Company information:
Chase Bank USA
United States

I've had multiple Chase credit cards in the past, never late on my payments. I rarely used one of my cards, which I've had since 2002. I used it maybe 4 months ago, and a few weeks ago I noticed that it was "disappearing" from my online account when I log in. I just called them, and they have absolutely no record of my card every existed. I understand a lot of credit card companies are canceling our cards because of inactivity, but 4 months?!?!?! And, even if they canceled my card, I think I deserve at least a piece of paper in the mail telling me that my card has been canceled. And, even if they don't give a damn enough to send me a letter, erase the record within weeks?!?!?! It's like 7 years of history just vanished... without even the courtesy to let me know!