Complaint Rating:

Company information:
Sears
United States
www.sears.com

I purchased a Kenmore refrigerator less than 4 years ago and this past weekend the condenser stopped working. I called Sears today and was told that the condenser is not under warranty and it will cost $260 for the part and $65/hour for labour. I only paid $399 for the unit and feel that it should have lasted a whole lot longer than it did. This goes to show how cheaply items are made now as you use to have a fridge for about 10 years before you even thought about replacing. The worst part of this whole thing is that I know I was not talking to a person in the US and that made it even more frustrating.