Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Mutual Of Omaha

Posted:    

Cancer Policy wont pay

Complaint Rating:  100 % with 11 votes
100% 11
5
Contact information:
Mutual Of Omaha
United States
I am 50years old with 30 years experience as a licensed insurance agent. So I have some experience in claims, but this is a nightmare!

My mother purchased a Cancer Policy underwritten by Mutual of Omaha. The actual policy was called “John Wayne" Cancer policy. I called the claims dept and asked what claim forms were needed to process a claim. The rep informed me" Oh, we don’t use claim forms, they are too confusing, just send us all your mothers medical records and we will pay the benefits’ available” . NOT!

After faxing over 300 documents, pathology reports, HC1500, and every document associated with her cancer. They paid $ 65.00 on over $ 80, 000 in bills.

Now I am told I need Diagnosis codes but no one there can explain exactly what the codes are or where to get them. They give John Wayne a bad name.

The only thing worse is their customer service. Avoid Mutual of Omaha.
Complaint comments Comments (0) Complaint country United States Complaint category Products & Services

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

Mutual of Omaha Logo Mutual of Omaha
Customer Care Service
3300 Mutual of Omaha Plaza
Omaha
Nebraska
United States - 68175
+1 800 775 6000
View Full Information
Contact Us
bdomains.com
     

Reply to

Send