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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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8:10 am EST

MultiChoice Africa / DSTV bad signal for paying 850 rand a month

All the movie channels dont work the error keep showing bad signal but then howcome the other channels work properly...this is a rip off im furious at this and they just get away with it! i want to know am i going to pay cheaper as i cannot watch the channels i pay for! This people get to throw stinking service for so much money...i logged the error 40 minutes ago ans still no reply.
I will be ending this poor service right now

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3:38 am EST
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MultiChoice Africa / DSTV change of ownership not done

Good day

I have visited the multichoice branch in Randburg twice for a change of ownership o a decoder

on the first visit my documents were not loaded and on the second attempt I spoke to Sifiso Maqubele and gave him the documents returned with all outstanding requested and I waited for the change to be done and still nothing was done. See correspondence below

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RE: RE: test 1

Thursday, October 27, 2016 3:52 PM

Mark as Unread

From: "Ronewa Mudau" To: "Percyvelle Shange"
Full Headers Printable View

Good day

I am now loosing my patients, i have told u numerous times, I DO NOT HAVE THE DOCUMENTS I LEFT you THEM AT MULTICHOICE IN RANDBURG. I even gave you the details of whome i dealt eith. Can i please have this escalated if this is not clear please call me on my number as now this is going in circles. my number is [protected]

--------------------------------------------
On Thu, 10/27/16, Percyvelle Shange wrote:

Subject: RE: RE: test 1
To: "Ronewa Mudau"
Date: Thursday, October 27, 2016, 9:09 AM

Good morning, Mr Mudau,
the guy I sent an email to hasn't respond please send
the documents again, than I will process the matter
myself

-----Original
Message-----
From: Ronewa Mudau [mailto:ronewa.[protected]@yahoo.com]

Sent: 27 October 2016 05:52 AM
To: Percyvelle Shange
Subject:
Fw: RE: test 1

Good day

It
has been 4 days and i have not received feedback has this
been done? Was rhis escalated? Is thedecoder now in my
name? Or do i really have to lodge a formal complaint to get
this done.

--- On Sun, 10/23/16, Ronewa Mudau
wrote:

> From: Ronewa
Mudau
> Subject: RE: test 1
>
To: "Percyvelle Shange"
> Date: Sunday, October 23, 2016, 3:49 PM
Good day Please CC sifiso and
> please
can i have this escalated to your manager, Ask Sifiso to ask

> for the lady who was working at
reception on the 16th of October
>
between the hours 10:00 -11:30 . She took the requested
document and
> assured to give it to
Sifiso who was on break when i was there. As i
> have already confirmed with you over the
phone, i did not make any
> copies the
only papers i had were originals which i left a your
> Randburg offices. Please can this be
escalated or advise ifvits not
>
possible and i need yo lodge it as a complaint. My number is

> [protected]
>
--------------------------------------------
> On Sat, 10/22/16, Percyvelle Shange
>
> wrote:
>
> Subject: RE: test 1
> To: "Ronewa Mudau"
> Date: Saturday, October 22, 2016, 6:26
PM
>
> Good
evening sorry for
> the late reply but
the guy you spoke, advised that he never
> received, can please forward them to
me
>
>
-----Original Message-----
> From:
Ronewa Mudau [mailto:ronewa.[protected]@yahoo.com]
>
> Sent: 22 October
2016 05:45 AM
> To: Percyvelle
Shange
> Subject:
> Re: test 1
>
> Good day
> Thank
you for the email.
>
> I will await your feedback. However i
will not be signing any
> additional
documents nor returning to your offices. If the documents

> are lost again . I will kindly
request the matter be escalated.
>
--------------------------------------------
> On Fri, 10/21/16, Percyvelle Shange
<
>
> Subject: test 1
> To: "ronewa.[protected]@yahoo.com"
>
> Date: Friday, October 21,
2016, 6:56 PM
>
>
>
> This electronic communication
and the attached
> file(s) are
subject to a disclaimer which can be viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [protected]@multichoice.co.za
>
> for a copy.
>
> This electronic
communication
> and the attached
file(s) are subject to a disclaimer which can be
> viewed at
>
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
> If you are unable to view the
disclaimer, please email
> [protected]@multichoice.co.za
for a copy.
>
>

This electronic communication
and the attached file(s) are subject to a disclaimer which
can be viewed at
http://www.multichoice.co.za/multichoice/view/multichoice/en/page21855.
If you are unable to view the disclaimer,
please email [protected]@multichoice.co.za
for a copy.

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6:21 am EST
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MultiChoice Africa / DSTV cricket for rest of africa

I noted that you recently removed the games of SA Cricket current tour of Australia from the SS2A where we previously used to enjoy the matches, but you kept showing us WI vs PAK cricket or Eng vs India.

Whats more important for ROA is also an African Country! Why remove the SA matches and keep the India matches etc. Can you please resort to your previous schedule and show us all the cricket matches.

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1:00 am EST
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MultiChoice Africa / DSTV bad cancellation service

. Requested that my DSTV service be disconnected as from 1/11/16. My debit order was not stopped and on 9/11 i requested to be reimburse.was however told i must wait for 7days, requested to speak to a manager but were told the manager can not call me.took me 18min on the cellphone, poor communication skills by the advisor.ref [protected]/i89, Lucia.

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12:58 am EST
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MultiChoice Africa / DSTV bad cancellation service.. again

Requested that my DSTV service be disconnected as from 1/11/16. My debit order was not stopped and on 9/11 I requested to be reimburse.was however told I must wait for 7days, requested to speak to a manager but were told the manager can not call me.took me 18min on the cellophane, poor communication skills by the advisor.ref [protected]/i89, Lucia.

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9:50 am EDT
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MultiChoice Africa / DSTV explora and series

Good day

We are paying full compact of DSTV this past month the explora service has extremely deplited. We have called multichoice and they qill make us look like fools that they have loaded programmes.

DSTV is not taking us seriously this us false representation. Greys anotomy takes hours or days to be loaded, queen sugar worse. Lethal weapon worse.

The worse part about DSTV you will be watching and enjoying a series and after 4 weeks of play is on production break.

Empire after four series on productio break
Lethal weapon
Chicago Med also
House maids been on production break after five series.

What is happening multichoice if you cant keep up let clients know and stop charging exbident fees and with service that trully sucks.

Take your service seriously or you will loose people buying this explora you cant keep up

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3:02 am EDT

MultiChoice Africa / DSTV catch up service

I don't know what is going on at multichoice lately. But this kind of service is unacceptable. Why are they not updating catchup on explorer? Grey's anatomy hasn't been updated for the past two weeks. Sports hadnt been updated in 3 days... Really? If this is happening this time of the year and people are getting lazy to do their jobs. Make a service that we pay for available. I hate to see what will happen in dec, where companies operate with skelton staff. I'm just p*d off. I don't record certain programs because they are on catchup and then I have to deal with this crapp. Y'll need to get yourselves together. Nx!

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11:22 pm EDT

MultiChoice Africa / DSTV no service or feedback on payments made

On the 27/10/2016 I made a payment of R1000 with the wrong reference number on the 28/10/2016 I phoned the call centre and spoke to a consultant Wendy Hermans she confirmed that she received the proof of payment and that she will escalate this week I phoned again because I noticed that no allocation has been made, I spoke to Neliswe Dube mailed again and she also confirmed that she received the proof of payment today is Friday and I still have not received any feedback. Is this your level of service?

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9:03 am EDT
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MultiChoice Africa / DSTV catchup on dstv

I think its incredibly unfair that I have to pay the exorbitant premium package fee and on top of that I now have to pay for wi-fi as well if I want to view certain mainstream programs on Catchup, because they are not available unless your explora is connected to the internet! All last episodes of popular shows on channel 101 and 102 should be available to view on Catchup without an internet connection. They are simply taking advantage of their loyal clients. I am paying for a service that I am not receiving.

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10:37 am EDT

MultiChoice Africa / DSTV programming

Multichoice needs to seriously look into their programming content as there's nothing but reruns continously on. Paying 780rand a month for the full package and having to watch the same shows over and over again is rather disappointing and theres packages that cost more so subscribers are simply paying for reruns.
There should be no excuse like they do not control the channels programming and simply air whats provided because multichoice as a service provider that gets paid for service needs to start taking interest in programming and customer satisfaction. Deals like price lock and upgrading is waste of time because although you may get a few extra benefits youl still be recorded or watching the same thing they airing over and over. Fair enough box office is a good idea but for me to fork out extra besides the exhorbant amount I pay now makes no sense.

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8:20 am EDT

MultiChoice Africa / DSTV dstv premium parental viewing

Why does dstv automatically bleep certain programmes of which the language they deem inappropriate? I am tired of living like a child in my own home while I am a bachelor who pays for the premium service like any other customer. If parents want to prevent their children from hearing or seeing inappropriate content, they should access the parental blocking and not allow dstv to decide for us which programmes they want to bleep.

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Wine Is Good
Wine Is Good
, US
Nov 01, 2016 5:58 pm EDT

Change your parental settings on your box.

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12:45 am EDT

MultiChoice Africa / DSTV getting rid of programmes

Even thought this might seem a supersport specific complaint the fact that multichoice allows supersport to have a monopoly on sports channels on DSTV is dissapointing. First they get rid of ESPN then allow supersport to get rid of the American sports such as NBA which we want. I feel like the voice of the people isn't listened to its so frustrating to the extent that I'm thinking of finding ways to get a new entertainment vessel other than DSTV so at least people can watch what they like...

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M
Mandla Thobejane
, US
Oct 27, 2016 4:54 am EDT

Please cater for everyone...we want to watch the NBA...adverts have been there stating that NBA will resume in October, this influenced me to subscribe to the DStv premium package but nothing is being shown for basketball...please fix this as it is unfair that everyone is catered for and not basketball fans...please please please

G
G
Greg Irving
, ZA
Oct 27, 2016 4:19 am EDT

I strongly agree with you Keletso. I wake up the morning of the 25th of October after following the NBA pre season online and avidly waiting for the season to start, I tune into Supersport Blitz to check out the results of the first day and nothing, yesterday and today the same thing. We basketball fans are not catered for, every other sport has their own channel but not basketball. Even on supersport active, there is no basketball option to select. I really am very disappointed in Supersport for not keeping their word, they have been advertising since July and telling us that the NBA will resume in October and nothing. Please bring ESPN back.

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4:57 am EDT

MultiChoice Africa / DSTV no communication if account is in arrears. just hand you over to vericred.

How can multi choice just plain hand me over to Vericred, this after they never contacted me to let me know my account is in arrears?!

I have suspended my account early this year already. And NEVER received ANY! Type of communication about any amount outstanding and now all of a sudden (without my consent), handing me over to Vericred and making my credit record bad. Who the heck do they think they are?!

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mashilangoako
, ZA
Oct 24, 2016 1:34 pm EDT

There's just too many repeats we are always watching the same things I don't know why we always pay every month if we have to watch repeats.

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5:02 am EDT
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MultiChoice Africa / DSTV dstv explorer on compact rebooting every 3rd minute on 9th and 10th october 2016.

Utter Disregard for Customers

y DSTV Explorer kept on rebooting from Sunday morning 9th October 2016 and when I tried to call Multichoice, their lines were busy. Went through their 'Self' service to put in my information and query, however no call back received. All I got from their site was that if it is a signal issue, I should contact an accredited DSTV Installer which I did. The installer arrived on Monday 10th October at 16h30 in the afternoon since I was at work. He tried to sort this rebooting out and eventually realised that it has now damaged my LNB from all the rebooting of every after 3 to 4 minutes. He then replaced the LNB and my DSTV worked. This LNB that had to be re-placed is only five months old and based on the rebooting issue, it gave in. I had to pay the DSTV Accredited installer a call out fee of R350 and R510 for replacing the LNB. In total I paid R860 only to receive an email from Multichoice on Tuesday evening at 22h34 advising me that they are are of the problem and they are very sorry. My point is the fact that according to them, only sending an email after two full days i.e. on the 3rd day of this issue to be precise, I had to go on without watching TV? Had they replied to my self-service request on Sunday, I wouldn't have called the installer and paid so much. All I want to know from them is if they think it is fair or not and I want to be compensated for the money I have to pay due to their systems' problem.

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11:51 pm EDT
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MultiChoice Africa / DSTV unauthorised debit order

I've been with dstv since inception (Acc 4929934). I pay diligently eft. End of sept'16 a debit order was collected without my consent a day after I payment at the n1 city offices. All calls ended yielded no results. A legitimate debit was not able to go thru.
Refund me immediately as well as the unpaid debit fees as this was not my ding at all.

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4:26 am EDT

MultiChoice Africa / DSTV debiting an account without consent

So a couple of months ago I contacted DSTV to instate a debit order for my convenience however little did i know will turn out to be a nightmare... on the month where the debit order was to go off, no debit order was put through. I then called DSTV to follow up to which I was advised that they require a letter of consent from my wife as I provided her bank details. NO LETTER WAS EVER SENT TO DSTV, however at the end of September the account was DOUBLE DEBITED yet no payments were outstanding. On calling to follow up regarding the debit order I was advised it was a system error and I would be refunded in 48 hours which was never done. This week I called to follow up on the refund to which I was advised nothing was processed... I then advised not to refund me as this seems like I'm milking a dry cow and therefore advised that the advance cover the end of this month. I then requested the debit order be cancelled as firstly the incorrect amount was debited and secondly as no consent letter was sent for the debit order to be instated to which the consultant Pumelelo advised me she will have to escalate the matter as I have a DPP Package and has to be on debit order to which I advised thats not a problem and I will wait for someone to call me in 2 to 3 hours which was not done. I then called again now and spoke to Ipeleng and she advised she will get her supervisor to call me back which still has not been done... now the question is, how can you guys debit an account where no permission was granted by the third party and why is it now an issue to cancel the debit order if this was never finalized?! In closing I'd like to let you know, " your organization is a bunch of useless beings and I regret ever taking this package"

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12:54 pm EDT
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MultiChoice Africa / DSTV requested financial statements not supplied or available to download

I am waiting to receive recon statement which Multichoice reply [#8231971 of 24 Sep 16 advised would only be available after 2 Oct 16

B. I followed Multichoice reply [#8269620] of 6 Oct 16 is which in effect is a poor excuse for incompetent service & instruction “do it yourself” and found
1. 6 statements available none with any indication for which year–see attached DsTV Statement for Sep 2016 not available 6 Oct 16
2. none of 6 statements are recon statement requested
3. none of 6 statements are for Sep 2016

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10:15 am EDT

MultiChoice Africa / DSTV explora

How come now that connection to the Internet is possible, Dstv multichoice tries to force us to do it by cutting nearly all top shows from catchup? Nearly half of "shows" on catchup is a 1 min info to tell me I can see it by getting connected to internet. The shows that have episodes available on catchup are the b-rated or local shows. Thats not what was advertised and most certainly NOT what we signed up for.

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4:17 am EDT
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MultiChoice Africa / DSTV dstv

I paid my DSTV account on the 1 October 2016 which is the date you supposed to pay it by and this morning of 3 October 2016, I get a message on the TV to say my services have been suspended. When I phone the call centre, the consultant tells me that I have to now a reconnection fee of R50 for this month and also a reconnection fee for last month because my payment was done on 3 September.

I am extremely disappointed and irritated with DSTV customer service because it is school holidays and now my services have been suspended.

I cannot understand why I have to pay a reconnection fee for the month of September because even though my payment was only made on 3 September, my services were not disconnected at all after the 1 September so why do I still have to pay a reconnection fee! It does not make sense!

And if I already made a payment on the 1 October and then my services get suspended on 3 October after the payment was made, why am I still liable to pay the reconnection fee?

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10:41 am EDT

MultiChoice Africa / DSTV accounts department

I am a dstv account holder no [protected]. I have been told by them I am in arrears ans have been cut off 5 times. I am a annual subscriber my payment is only due in october however they have been cutting me off since august when I call the call centre they assure me that its a fault on their side and they will rectify however 2 days later I am cut off again (5 times) this is costing me in wasted airtime. I have left messages for a supervisor to call me (Miss pebello). Never bqothers to call. I attach three different statements I received from them on the same day to show the level of incompetence as all three amounts differ.

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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