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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
www.multichoice.co.za

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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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12:29 am EST
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MultiChoice Africa / DSTV incorrect billing

On 02 Feb 2015 I paid R320 for a Easy view service for the first use of the decoder and smart card. I made use of the service for a year until the service period expired. On 08 Jan 2016 I paid R429 for another annual service. On 04 March 2016 the service was terminated. On 06 March I submitted a request for an explaination. On 07 March I received a response that I was billed for a premium service which was the reason why the service was terminated as the funds were depleted.

I DID NOT REQUEST A PREMIUM SERVICE AT ANY STAGE!

Multichoice have not explained why they incorrectly billed me.

I have no DSTV since 04 March 2016 and every day that multichoice delays in resolving my problem is a day lost. I unfortunately have to state the obvious as multichoice appears to be run by bunch of inconsiderate individuals.

Please assist via your channels.

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1:25 am EST

MultiChoice Africa / DSTV dstv explora installation

On Sunday 21 March I did my application to upgrade my decoder to an Explora. The application went well and I did advice the consultant who was doing my application that I stay in a complex and the dish is a communal dish. The Explora got delivered on Tuesday and I was told that the installation is free. So when i call the accredited installers I was that i would need a multi switch in order for my Explora to work and with the delivery i only got a smart LNB which will not work at the place I’m staying. So my installer advised me to go back to Dstv and ask them to swop the smart LNB to a multi switch. I called the call centre and I sill have not yet received any feedback with regards to this. And now is becoming very frustration because I have basically have an Explora that doesn’t work because DSTV delivered the wrong installation. So im just wondering now when this will be sorted out and now im basically paying for nothing.

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1:13 am EST

MultiChoice Africa / DSTV beyond frustrated with extremely poor levels of service

It has been a month I have been trying to obtain the explorer, finally after three missed calls albeit I call back each time only to be escalated and a day or two later I get the call back (Three weeks ongoing) and a visit to randburg offices. Just when we get somewhere, they advise that they will call me before delivering the explorer is incorrect because they pitched up at my home without informing me, luckily my helper was at home that day. Then we sort the accounts paperwork, it was merely a switching over, and they even managed to screw that up to because I have been double debited r1708.00 despite me calling in advising them the switch over as per their instruction. The flippancy of it all in order for me to get my money back, I must either cancel my debit order this month and go to bank and do a cash payment, or send three months bank statement as well my id. Dstv inconvenienced me by not doing their jobs properly and it was almost a month of frustration and now I am expected to run around and use u my fuel and calls to sort their incompetence out what is happening? Please wake up, in a stressful and pressured environment we are no placed in we do not need you guys to make us more frustrated especially if you messed up. Not on dstv. I am beyond gutted with your shocking level of service. Looking at all the complaints below I am wondering if you guys even care at all. Its just another complaint you read and throw away. Change something and get it right... Dealing with rude staff at home affairs is better than dealing with you guys at this stage, having said that you can only imagine the frustration dealing with your staff!

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10:59 am EST

MultiChoice Africa / DSTV no reception or very erratic reception of dstv channel 407 — rt or russia today international

Although all international and local tv channels operate smoothly, rt (channel 407) a favorite channel to view, does not:
Problems experienced:

1) no signal — only message display: "searching for signal. please do not switch off your decoder..." etc

2) rt display comes on, but sound breaks up so badly, that it is almost impossible to hear and becomes completely unintelligible. remaining on the channel hoping that the signal may improve, it does not and only gets worse, finally fading altogether and "searching for signal etc" message, is again displayed, to no avail.

Although not always affected, the above faults seem to be worse when there is a change in the weather, not lightning per se, but rain or drizzle. however, puzzled that the problem occurs only on channel 407.

For a a few days the rt channel would operate relatively smoothly, but suddenly without notice, it would lose signal and not able to enjoy it, it is not worth watching. this is a great disappointment.

Since middle of february 2016, it again became very erratic and over the last week (18 th february, 2016 to date) it has been completely off on our dstv bouquet — the searching for signal display also goes off after a few minutes — so only a pitch black screen for channel 407 displays.

It would be greatly appreciated if multichoice would please investigate or provide a satisfactory explanation for the problem.

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5:10 am EST

MultiChoice Africa / DSTV compact subscription - not being supplied with sufficient information

i recently requested a DSTV customer consultant to change the date on which to debit my account for the Months Subscription, of February from the 25th of every month to the 15th of every month i had not been made aware that my they debit my account with with R200 extra, i called a consultant in Durban on the number [protected], she was not willing to explain to me what had happened she is eminent that i was made aware of the money that was going to be deducted from my account and that she does not see the reason why i called the customer, she made me wait for long periods waiting for her response...the customer consultant is Nompumelelo Madida

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Siphephelo
, ZA
Feb 23, 2016 5:13 am EST

i dont feel i was treated fairly...

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8:03 am EST

MultiChoice Africa / DSTV dstv

I have to ask every month for my statement or invoice, after months multichoice send my statements from september until november 2015.
The same happens this month, I have to ask again for the latest statement, multichoice forward me my statement, period 21 december 2015 until 20 january 2016. My account shows a credit amount of - r934.00, witch covers period 21 january 2016 - 20 february 2016. I received an sms on the 18th of february 2016, reference number [protected] to pay an amount of r624.00 before or on the 21st of february 2016. Payment has been done today the 19th of february 2016.
According to my husband our dstv has been switch/cut off by multichoice.
This is unacceptable as the account has been paid before the 21st of february 2016. Multichoice left me with no other option but to take this matter further. My account has been paid in full and in time. My money is good enough but every month.

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Mabutseka
, SZ
Mar 14, 2016 4:34 am EDT

i did pay but my channels are still switched off

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5:51 am EST
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MultiChoice Africa / DSTV billing

I subscribed to the DSTV premium package close to the end of November '15. The consultant I spoke to explained to me that Decembers' premium had to be paid upfront and for that last days of November in order to activate my account. my subscription agreement is for payment to be made on the 26th of every month. I specifically asked the consultant when my next payment must be and if any in December again. He said, No ma'am your payments will run correctly from January. I confirmed again with him about any payment in December and again he said no. the evening I called the centre again as my service wasn't activated yet. the consultant I spoke to assisted and again I asked her about my payments and she confirmed what the previous consultant said. Twice now in January my service was disconnected requiring payment with no notification given. both times was weeks before 26th. no one could assist me when I called. 10th Feb again suspended and the consultant I just spoke to told me I was given the wrong information. and that is that.

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11:22 pm EST

MultiChoice Africa / DSTV catchup

DSTV catchup service on explorer and online is erratic & dysfunctional. Now you see a series and tomorrow its gone even though it still has 8 more episodes to come, whats up with that DSTV?
On explorer a show would have aired 3 days ago, yet it only has the previous week's episode available.
If you are lucky to find it online, it plays for 30 minutes then cuts out, try watching it again and it cuts out exactly same place.
Most of the catch up shows are rubbish, the good shows don't feature. DSTV please assess your service, its not working properly!

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12:38 am EST
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MultiChoice Africa / DSTV all your services

This is my customer nr: [protected]
Multichoice is delivering the most appalling service for the following reasons:
1.) spend 3 hours in queue in your durban branch to just swap out a faulty decoder. I got eventually given the decoder without the smartcard paired to it.
2.) I spend the next x2 days and r200 of airtime to get the decoder paired.
3.) when the decoder finally was paired, I had to get your technician in to fix an installation issue - he never came, fixed it myself.
4.) yesterday my decoder got stuck on the dmx radio channels, it took x4 calls and r50 airtime to try and solve the issue, I solved it myself.
5.) last night we try to rent one movie for r30, it took us x8 calls, spoken to 3 supervisors and 5 agents, spend another r120 airtime, just to hear that I have to wait so that box office people can call me back

What utter bs is this?

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9:48 am EST

MultiChoice Africa / DSTV lucifer program and general breaking down of morals

I want DSTV to know that I strongly oppose the airing of the Lucifer program, not only because it offends the faith of the greater Southern African community, but also because it teaches people (adults included) that evil is acceptable.
We complain about violence, murders, rape, vandalism and other issues that rip our lives apart, but DSTV allows evil to get a foothold in people's minds whic ultimately bears fruit in the form of these issues.
It is people that choose to air programs and it is people that can take it off. How serious are you about your own lives and that of your families? Cause ultimately you're contributing to a society without morals and it will affect you personally.

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8:05 am EST

MultiChoice Africa / DSTV lucifer

I wish to lodge a serious complaint against DSTV for screening the program Lucifer.

I am a Christian and find the screening of any such program very offensive. this program is trying to portray the Devil as someone who cares for people. this is a deceptive lie. Many people who don't know the truth will be deceived by these lies.

I am a DSTV subscriber and I feel utterly offended that I have to pay subscription fees to a service that will so blatantly disrespect my views and who will deliberately show content that will offend and harm me and my family.

DSTV should remove this content immediately.

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Eileen Joan Malan
, US
Feb 15, 2016 1:04 pm EST

If you want to use Christianity as an excuse to complain about Lucifer you may as well ask dstv to stop all programs. Have you ever heard of the phrase 'change the channel'. Look at desperate house wives of the neighborhood or bay watch watching cleavage bouncing around. Grow up. Lucifer is clever and well written. Get over yourself. Go to church.

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7:14 am EST

MultiChoice Africa / DSTV explora request for upgrade

Good day, last year we phoned as our decoder broke and we wanted to upgrade to Explore deal. They stopped our account and said when Explora installed they would reset account. After months of No contact whatsoever, we again enquired, still no response from DSTV! Shocking but true. In the new year we thought maybe we would get a response, nothing from Dstv, so we went to a service provider in Hartbeespoort, unfortunately the owner had died. We got a quote, too high so we relented and bought a new decoder 4U. On connecting and reinstating our account, this department had wonderful service, we told them of our appalling service from DPP. We did get a call! Unfortunately the i was at the hospital in a lift and asked please please please! Phone me back at the4 that afternoon as i desperately wanted an Explora installed. No go so i decided today to phone again, customer service explained they could only pass to DPP, i then go another lady who once again says she will pass info onto them, because that departments lines are busy the system puts you back to DIP customer service! Appalling service! You need to up your service in the DPP ! Employ customer service oriented people with experience, there are a lot of us unemployed experienced seniors 50 plus who are more then happy to help and be paid!

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4:09 am EST

MultiChoice Africa / DSTV change of ownership form

Good day,

Please note that this email is quite urgent and failing to respond and with a solution to my problem will lead to me taking this to the media and all complaints boards that I am able to get comment and decision.

I bought a DSTV explore second hand. Your customer Sharon Nefdt Id no. [protected] sold this to me and all relevant documentation was handed to me to do the transfer of ownership.

I was at your N1 city multichoice office today and was at counter 25. I was told that the device was under contract. The service agent told me that the transfer can only take place after the 24 month contract has expired.

• I was never aware that the device was under contract and now am out of pocket of R1500.00
• How can customer’s bridged your contract and according to your line manager Desrey de Briun it is stated in their contract that they cannot sell their device but this has been sold to me.
• According to the consultant who gave me a response about CPA(consumer protection act) but decided to release all information anyway(contradiction) payment is up to date on this customers contract.
• Customers can now take out contracts and sell their device making money on it and DSTV still getting payments are unaware(Seems to be a scheme that can be running).
• The device is now in my possession but I have to wait 24 months to transfer the machine into my name who has been a customer of you guys for some time.
• Your guys website and information says nothing about checking the device before buying it or calling the call centre and what seller would divulge their personal info for you to check before selling.
• The website provided requirements and I gave everything required(attached).
• What is very disappointing is that the service centre did not even attempt to contact the owner and gave me contract rules and procedures.
• DSTV might not have sold me the device but it is still under your contract and it is clearly told to me on numerous occasions that it is between me and the seller. The seller has bridged your contract and the fact that you are prepared to sit back is concerning.
The above is just a small part of my complaint and I request a decision be made, as I won’t rest. R1500.00 might not be much but its R1500.00 less than I had two days ago. Who is going to replace that.

Transfer of ownership on a device that is clearly not stolen, I require a response urgently as although it is a luxury, peace of mind is a state and that I am not at the moment.

There is a legal duty on every applicant for a contract to make a full and complete disclosure of all facts that may affect the risk being undertaken by the company. This duty of full and correct disclosure is a fundamental principle of contracts, and the slightest breach of this duty entitles the company to cancel the contract. This has now happened, as the proof is attached. The matter is between the company and the customer. There should be no problem with transfer of the device.

I await your urgent response

Regards

Mogammad Thabiet Mintin I COMPLAINTS ASSESSOR
OMEM CST Complaints Management
Old Mutual Life Assurance Company (SA) Limited
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2:11 pm EST

MultiChoice Africa / DSTV no feedback

I contacted Multichoice in Dec to inform that I was going away on holiday and to cancel/block which they usually do, and also asked for amount I should pay. The agent who seemed to be a trainee said that he could not assist with my request and I could only schedule for end of Jan. I became frustrated and cancelled my debit order and asked for package to be downgraded, which he could not assist with as well. I returned from holiday early Jan and realized that service was disconnected. I spoke to Agent who was surprised that I did not receive assistance in Dec. He assisted with the downgrade, he provided an amount to pay which I did. He said that billing dept will need to reverse the other charges and provided a number for me to follow up but they do not answer their telephones. I spoke to another agent on 31 Jan and asked for amount I should pay. It took long to explain the entire incident, and he said that the journal entries were not done. He said i should wait and he will provide feedback on amount to pay. he said they no longer block during holiday. I was not told.Service now disconnected. Its time i received a credit for all past inconvenience or will report it to relevant dept

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4:42 am EST

MultiChoice Africa / DSTV bad service

New contract for DSTV Explorer was approved. Explorer was delivered on the 28th January 2016. Installation was done on the 29th January. Ever since don't have any channels active as the consultant who approved my contract didn't put me on the correct packaged. More then R300 was used to make phone calls from the 29th January until the 2nd February only to get a "promised" that someone will phone me back. I have to tell the whole story to every person answering the phone only to hear " o yes it is showing someone will phone you back within 24hrs". It is 6days later and still no phone call from Multichoice.

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Impig
, ZA
Feb 09, 2016 2:26 am EST
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I am a customer now for 5 years never had problems. Saturday the 6th of February 2016 I send an sms to get the explorer package. yesterday I missed the call due to being in a meeting, called the call centre back to relogg my call. no has phoned me as yet so I called the call centre this morning and was advised that my call would need to be reclogged and I need to wait for another 24-48 hours before I will get a call to get this process started. This is bad service. When Multichoice wants money you need to jump otherwise you will be cut off. What about giving more service to the process sooner.

Why cant we phone in to get this done why do we have to wait for incompetent people to call you back as when they prefer to one day make the damn call. I am a paying customer and need service! As they expect us to jump. to wait an entire week just for a phone call is absurd.

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4:06 am EST

MultiChoice Africa / DSTV dpp department - debit order deductions

My account nr is 4015 7584.

1) i have applied for the explorer package and had to to pay for cell phone calls made to them as they did not keep the promise to on the delivery date.

2) This will be the 2nd month that that no debit order came off my account. Why was I asked for my account details and they cant expedite the debit order. I dont have catch up even though I took the explorer to the branch to have it checked out

3) DPP department people needs to understand that they not make life easier.
I have extra petrol usage cos I have to make a cash payment at a branch and if they disconnect during the cause of today then I must pay for reconnecting fees due to the fact that someone was not being effective enough.
4) Please note that I am a very unhappy customer.

Lydia Hendricks
[protected]

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6:46 am EST
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MultiChoice Africa / DSTV dstv - incorrect billing

I was on family bouquet during last year 2015. During december and january 2016 I requested that multichoice upgrade the service to premium bouquet for the festive period during december 2015 and january 2016. This was done and the subscription was paid by debit order. During january I called and asked multichoice to just downgrade me back to family bouquet from 1 february 2016. The agent informed me that a note has been noted on the system and that the downgrade will be done and that I must please call again on the 31 st of january and confirm that the downgrade is going to be done. I called in again and was informed that the downgrade will be done. Yesterday, 01 february 2016 I checked the service and the downgrade was done. Multichoice has sent the debit order through for premium bouquet and the funds were paid to multichoice. I am demanding the money back that multichoice has taken after my phone calls requesting the downgrade be done. If multichoice does not pay back the difference by 12 o’clock tomorrow, I will be filing a fraud charge with the saps, refer to your voice recordings multichoice.

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3:29 pm EST

MultiChoice Africa / DSTV lucifer series on dstv fox channel

I am offended by the airing of the series on Fox channel called Lucifer. It goes 100% against the Christian beliefs. Lucifer, aka Satan, the devil, the evil one, fallen angel, murderer, accuser, deceiver, adversary etc are NOT a nice guy who wants to help and be nice to people. This blatant glorification of him in this programme is offensive and goes against Christian believes. The programme also airs in family time exposing this untrue image to innocent children! Please remove this rubbish from our tv screen.

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coasterfreek
Brandon, CA
Jan 31, 2016 7:33 pm EST
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If you don't like it, DON'T WATCH IT!

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8:12 am EST

MultiChoice Africa / DSTV program broadcast lucifer

DSTV will broadcast the program Lucifer. This is dangerous in every way. Who ever approved it is either in the occult or severely ignorant. Satanic rituals will be taught and innocent people will start dabbling in the spirit realm. Satan will get legal right in their lives and the next generations to come's lives. They will invite demonic powers in their lives that will destroy them . Please I know this is the truth. Just google the term Satan and legal right together and see what comes up. This is no empty fun, its real and it is harmful. Please listen...or innocent people will pay a very high price. I you are in the occult I assume this is something you want but I plead and plead go and look for the God of beauty, wholeness and peace. His name is Jesus. He can give you so much more. If you are just ignorant please go and search for the truth. Please stop the broadcast of this program.

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Shirley Govender
, US
Feb 04, 2016 10:06 am EST

There is absolutely nothing wrong with this series. It is very entertaining and what we know about Lucifier from the Bible is what is being communicated in the series. He is bright, charming and very persuasive among other things. Watch the series and learn from it. If you're WEAK, then being tempted by the devil is nobody's fault but your own. Those who truly believe that there is no power greater than God should not be perturbed by a series about Lucifer.

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Andre' Van Niekerk
, US
Feb 03, 2016 1:09 pm EST

If you do not like it you do not have to watch it!

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2:43 am EST

MultiChoice Africa / DSTV unable to debit my bank account

DSTV have been unable to debit me for 2 months, due to a system issue on their end. They are very quick to disconnect service due to their error. In 2 months I have been dealing with a number of consultants and supervisors and still they are unable to debit my account. Perhaps before advertising the benefits of switching to debit order DSTV should make sure they have processes and systems in place to actually debit their clients. PLEASE DEBIT MY ACCOUNT.

Cassandra Cronje
[protected]

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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