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Mahanagar Telephone Nigam [MTNL]
Mahanagar Telephone Nigam [MTNL] Customer Service Phone, Email, Contacts

Mahanagar Telephone Nigam [MTNL]
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2.6 33 Reviews

Mahanagar Telephone Nigam [MTNL] Complaints Summary

13 Resolved
20 Unresolved
Our verdict: Engaging with Mahanagar Telephone Nigam [MTNL], which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Mahanagar Telephone Nigam [MTNL] reviews & complaints 33

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Newest Mahanagar Telephone Nigam [MTNL] reviews & complaints

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K
10:43 pm EDT

Mahanagar Telephone Nigam [MTNL] Ftth Mtnl Delhi

My FTTH connection (011-[protected]), Vayusenabad, Tigri, New Delhi - 110062, is not working for last 12 days. I have already tried calling everyone possible to rectify it. Email sent to all applet authority for the last 10 days. Complaints of unserviceability filed on 09 Aug 22. No body is bothered to reply bk or rectify the issue.

How can a customer oriented company can close it's eyes for it's customer issues. Many people here are surrendering mtnl connection and preferring private. This is a big shame on MTNL. It shows govt companies are incapable of their work.

Kindly help.

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7:18 am EDT

Mahanagar Telephone Nigam [MTNL] [protected]

Land line and broad band out of order

Desired outcome: LAND LINE NUMBER : [protected]

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12:56 am EDT

Mahanagar Telephone Nigam [MTNL] Dolphin mobile network problem issue

Category: Mobile Network Problem Issue
No Network of 2g & 3g Coverage in my area last 365 days completed continue issues daily problem.
Area: Gali No.9 Shankar Vihar Khoda Colony Ghaziabad 201309.
MTNL No.[protected]
Request to resolve my complaint as soon as instantly.
Thanks

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Update by SUNNY KUMAR
Apr 28, 2020 12:41 am EDT

No Network of 2g & 3g last 180 days more on my MTNL No.[protected]

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Is Mahanagar Telephone Nigam [MTNL] legit?

Our verdict: Mahanagar Telephone Nigam [MTNL]'s operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Mahanagar Telephone Nigam [MTNL]'s offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Mahanagar Telephone Nigam [MTNL] earns 69% level of Trustworthiness

Good Credibility Notice: Mahanagar Telephone Nigam [MTNL] rated around 69% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Mahanagar Telephone Nigam [MTNL]. The company provides a physical address, 10 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mtnldelhi.in has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mtnldelhi.in has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mtnldelhi.in you are considering visiting, which is associated with Mahanagar Telephone Nigam [MTNL], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Mahanagar Telephone Nigam [MTNL] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • Mahanagar Telephone Nigam [MTNL] has a strict no-refund policy for all purchases, and any attempts to dispute a charge with the credit card company are met with evidence of the policy. This prevents many chargebacks, but also results in dissatisfied customers who feel they have no recourse.
  • Mtnldelhi.in has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The mtnldelhi.in may offer a niche product or service that is only of interest to a smaller audience.
  • Mahanagar Telephone Nigam [MTNL] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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M
3:33 pm EDT

Mahanagar Telephone Nigam [MTNL] Trump network issue - currently staying in Thane - Maharashtra.

I am Manish Ramchandra Patil - again on 25th April at 13:05 am I am taking follow-up - on my complaint which was logged on 7th Apr 2020, What is update on this?
Still Network is not running on my Trump number. I am using this number from last 10+ years. I request you to to please look into this and resolve ASAP
Kindly do the needful and fix the network issue.

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3:59 am EDT

Mahanagar Telephone Nigam [MTNL] Trump prepaid card [protected] network issue - thane

Currently I am staying in Maharashtra Thane - MTNL Trump Prepaid card [protected] having a network issue - From last four to five days no network bar showing for MTNL Trump card I changed few mobiles to checked card nework but got same result that no network shown so that I called many time to lodgged complaint on [protected] but reply received that no one is availble to take call due to govt. has reistricted to Lockdown.

Need your immediate support to provide network on my MTNL trumo number [protected].

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10:25 am EDT

Mahanagar Telephone Nigam [MTNL] Message is displayed "cannot connect to mobile network"

- Using MTNL Trump card and my no. [protected].
- Last 4 days not able to call, receive calls, cannot receive OTP, cannot make payments etc. as it is displaying message "cannot connect to mobile network".

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5:08 am EDT

Mahanagar Telephone Nigam [MTNL] puk number retrieval

hello please my sim card is blocked and i don't have my PUK NUMBER
cause i lost my sim pack, please help me to provide my PUK, my number is [protected]. Its my most used phone
Can also reach me on [protected]
number and i really need it to be open for use. please kindly contact or send it to my email at
[protected]@rocketmail.com
or
[protected]@gmail.com

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9:29 pm EDT

Mahanagar Telephone Nigam [MTNL] men sim card

my men umbers is [protected]. It's so unusual as what happened to my men sim card; I was trying to prevent my children from accessing my videos & other applications but mistakenly I clicked the sim security and it started demanding for my puk numbers which for long I had displaced my sim pack, please I your help to enable access my mtn sim. The sim pack is lost but other reach able line is [protected]. Thanks I will be glad hearing from you! peace.[protected]@yahoo.com. Send my PUK Number to this email address or to [protected]

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11:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Mahanagar Telephone Nigam [MTNL] mtnl cheating and lying to the fullest

This is for everyone to read that how mtnl cheat their customers by lying through their helpline service (1504) representative. I am complaning on their helpline no (1504) since 26/11/2013 about my migration plan from (trib combo ul data - 1899) to (trib combo ul data - 3499) which according to the mtnl representative has been migrated from (trib combo ul data - 1899) to (trib combo ul data - 3499) which is not the case as I am getting the same speed as before. I am also being charged for the (trib combo ul data - 3499) from 5/11/2013 as I was told by their helpline representative (1504). After complainig daily since 26/11/2013 about this wrong doing their representatives are giving me false assurances that your problem will be rectify within 24 hrs and I am calling them daily 4 to 5 times and hearing the same answer again and again. Their helpline (1504) representatives are lying to me in very appropriate manner and I think that mtnl have trained them very well in lying to their customers.
Mtnl a big telephone company of liars and cheaters.
V. K. Juneja
Mtnl telephone no. ([protected])
Mobile no ([protected])
R-772-a new rajinder nagar new delhi
Mtnl bill consumer no. ([protected])

Read full review of Mahanagar Telephone Nigam [MTNL] and 15 comments
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Takeiton
, US
Aug 18, 2010 10:37 am EDT

I have taken a MTNLs DSL combo plan which is both broadband and landline connection on 24 April 2010. but till date i.e 10 May 2010 I have not received any of the connection. i am constatntly following up for the same but not getting proper response. and today they are asking me to cancel my connection since they have some problem in their cable setup.

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Trenslarote
, US
Jul 24, 2010 6:34 am EDT

Since the morning of 2nd august 2007 my phone line has been dead. I have made a complaint and Mr. SHukla provided me with a complaint no. 53. however when I contacted them on 3rd evening Mr. Shukla could not be found and Mr. Mishra told be that they had no authority to give a complaint no. and more over it will take 3 more days to get the phone lines in order as they have a lot of work to do etc.

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Pulinkuzhy Mani Rajan
,
Jun 19, 2007 12:00 am EDT

Whenever I dial from my MTNL Mobile phone, most of the calls have to be redialed. Either the first call is disconnected automatically after 15 seconds or the other party cannot hear me so I have to disconnect the call and dial again. Believe me, all these calls are charged!

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Yusufp
, IN
Oct 23, 2012 9:22 pm EDT

Since lat 20 days have been complaining they are not able to solve the issue. Lineman blames internet service and they blame local linesman

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Himadri Moharana
, IN
Nov 20, 2010 7:07 am EST

Broadband connectivity problem. Never ever the ADSL light is stable. 1504 when contacted register the complaint and forward to MTNL since it is a 'LINE FAULT'. MTNL never attends to the same. It has been more than a year.

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Chuppore
, US
Aug 13, 2010 7:59 am EDT

There is frequent disconnection in Internet service provided by MTNL. The service name is TRIBAND. So we need 2 refresh the page after every few minutes, hence our usage increases and they post a large bill at our door step...

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Bhagat Singh Narwani
, IN
Mar 23, 2010 1:50 am EDT
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My telephone No. [protected] is dead for the last 4/5 days. I have also lodged complaint vide No. 37 dated 18.03.2010 but of no use. Due to this my broadband connection is also not working.

Please look into this personally and rectify the fault.

U
U
Uday Laxman Bobhate
,
Aug 10, 2008 9:13 pm EDT

I booked the MTNL telephone in the month of April 2008 & recd the telephone connection on July 18, 2008 & till date it is completely dead.

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Deepak Manral
, IN
Sep 23, 2011 7:27 am EDT

Network is very low & voice is not audible in ground floor please do needful properly.

K
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kuldeep Delhi
, IN
Apr 28, 2011 12:14 pm EDT

ye MTNL hai bhai

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7:07 am EDT
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Mahanagar Telephone Nigam [MTNL] MTNL the looting nigam ltd.

I have a broadband connection from mtnl no. [protected]. My connection has not been working properly since last 12 days even at present the problem is yet to be rectified How can a company ask for bill for the period the service was not working, this is so because in our country only companies have right to loot people they can charge extra amount on account of late payment but customer is a fool he cannot charge anything or do anything if he did not get any service and is still getting the bill because in our country only companies like MTNL have rights what can a customer do, will not approach the court for getting the service or getting the bill for time services were not working or penalizing the company for default in services. Working of agencies such as TRAI is hard to understand what do they do only other than maintaining their staff and distributing their salaries. I have yet to hear any instance where such erring company as MTNL was penalized by TRAI for such ignorant behavior with a customer because may be individual customers are not important but they do not understand that these individual only form the large group. Why is that only company as MTNL has rights it can penalize you if you make late payment and you can do nothing if you suffered default in service although you might have suffered financial loss & mental disturbance because of the same. Why aren’t there equal rights for company and consumer? It is so much biased in favor of these looters as MTNL. A company can penalize the customer at will in case of default but if you are a customer the process involves approaching the court then proving the default in court and then only you might get some relief if you are able to prove the default.

Request the authorities please give some rights to customers also

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sanjay from katewara
, IN
Aug 22, 2013 11:02 pm EDT
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MTNL Delhi, seems negligent towards providing good network in village areas such as:-
1) Katewara Delhi-110039
2) Dariya Pur Delhi-110039
3) Nangal Delhi:-110039
4) Bajit Pur Delhi-110039
5) Auchandi Delhi-110039
6) Mungesh Pur Delhi-110039
7) Qutabbgarh Delhi-110039.

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gadhera sanjay
, IN
Jul 15, 2013 4:30 am EDT

There is severe neglegency in providing network in village areas like in KATEWARA DELHI-110039.

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sanjay from katewara
, IN
Aug 25, 2013 11:16 pm EDT
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No action has been taken against my complaint.

S
S
sanjay from katewara
, IN
Aug 25, 2013 10:56 pm EDT
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I think there is no use of this website

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1:06 am EDT
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Mahanagar Telephone Nigam [MTNL] cust care is not responding no value for the cust

cust care is not responding no value for the cust, mostly the tellecaller extcative have no proper knowledege And they do not respond us nicely, we knw more thn them abt IT, they must get good knwledge of IT, only the girls staff are not responding to cust nd if they dont knw abt it they disconn the call

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6:10 am EDT
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Mahanagar Telephone Nigam [MTNL] Network Problem

I have three number of MTNL (Dolphin). I suffered from network problem from six month. I have submitted complaint but no any response

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Rajendar Kumar Jain
, IN
Jul 26, 2017 10:40 am EDT

I have MTNL (Dolphin) number [protected] for the last about 13 years. I am facing network problem for the last number of days and I am not able dial or received any call on this number. Kindly arrange to set the phone right.

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Raju Manjhi
, US
May 22, 2016 9:30 pm EDT

I have three number of MTNL (Dolphin). I suffered from network problem from 2 month. I have submitted complaint but no any response

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5:35 pm EDT
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Mahanagar Telephone Nigam [MTNL] iptv not working

iptv id: [protected]

we have installed iptv on 8/08/2011 and it stops working on 9/08/2011. we have lodged many complaints over phone but no action has been taken yet..Even after more than 10 days, the customer care executive told that engineer will solve the issue and engineer on their visit said that only wireman can solve this problem.The cycle goes on and we end up wasting our talktime as your complaint number is not Toll-Free. Lastly, i want to say that after logging this site I saw so many complaints about Mtnl's new launch(iptv)...and can only say if this will be the feedback that customers receive..then this will again going to be a new huge loss of Mtnl..

Banwari Lal Saxena
809, sector-2, type-2,
Sadiq Nagar,
New Delhi-110049
ph:[protected]

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salim Reshamwala
, IN
Sep 19, 2009 5:42 am EDT

have paid a bill of 2500 for a month for down load charges for watching IPTV
I have seen the seeion history of download charges and has opserved download everytime I switch on the TV. People using IPTV please check your download bills and session history.
From july to sept I have given three written complain still there is no reponse
How to get MTNL to respond any one know any complain escallation matrix in mumbai.
If this is experience by other consumers also than I feel this attracts cheating & criminal case against IPTV and MTNL. If some knows the legality please sue MTNL for the case of cheating.

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6:02 am EDT
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Mahanagar Telephone Nigam [MTNL] PHONE NOT WORKING

Dear Sir/Madam,

My phone no is [protected] is not working (no dial tone) from [protected] to till date and i have alredy complained but did not get response from your side. I have received bill also but our phone has not been working for last 10 days so we have no reason to pay this bill please suggest what to do and when will our phone start working .

Thanks and looking forward for favourable and promt reply.
Thanks
Ashwani kumar
[protected]

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2:26 pm EST
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Mahanagar Telephone Nigam [MTNL] unnecessary recovery of music station

i have repeatedly complaianed to MTNL customer office for stoppate of Music station since last one year. But whenever I complained thay promised that it would be stopped within two days and never recovered. But subsequently again recovery made without any information. I lastly reported to MTNL office during January and they assured that recovery can not be effected from next month but suddenly amount of Rs.30/- . Please see the facts and realise it what is happening and not expected from a good concern in the international level.

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purvish parikh
, IN
Sep 08, 2011 5:04 pm EDT

Sir

My mobile no [protected] under name of Purvish Parikh which is post paid
i purchase my sim in the year 16-02-2004 at that time i paid the activation charge rs 540.00
in cash. i have plan F.

my first bill came in the month of may 04 bill date is for( april-04 ) i paid it through cheque 849499, bank was bombay mercantile co-operative, jogeshwari west branch

in that bill they chrged me 500.00 of installation charge in The column of
OTHER CHARGES. I called up at your call center for the same and inquires about that charge they told me that activation charge and installation both are same so i should ignore that and pay the bill amt (that was 272.24 whic i paid) and further they told that it will be rectified from the next bill but from the year that is 2004 - till today Sep -2011 it is adding in my bill amount.

FURTHER

in the month of jan 2008 i did not recived the bill copy again i called at the center and asked for the duplicate copy of the bill they told we will send but still it is not recived and the another amount is still adding in to it. so my bill amount is keeps on increasing i paid all my bill by cheque and i have all copy of that except the copy which i did not recived. i had complaint to the general manager that is mr. jain also from his office thet just promise the things will be sort out but still not and
DUE TO YOUR FAILURE IN YOUR DUTY MY OUT GOING CALLS ARE STOPPED AND REPETEDALY I AM FACING THE PROBLEM.

WHEN CAN I SEE THE SOLUTION FOR THIS LAST TIME I AM SENDING YOU THE COMPLAINT OTHER WISE I WILL GO TO THE CONSUMER COURT AS I HAVE ALL THE BILLS UPTO DATE WITH THE CHEQUE NO, DATE AND AMOUNT WHICH I PAID. AND I WILL REGISTER A COMPLAINT IN A LEADING NEWS PAPER WHICH PRINT ALL THIS MATTER. WHER PEOPLE LIKE YOU ARE WORKING. BECAUSE HAPPENS TO ME EVERY 2-3 MONTHS. TODAY ON 8-SEPT 2011 Mr. Arora (gm), Mr. Ravi Kulkarni (dept. manager), Mr. Swaminathan harresed me for 2 hrs by not picking up my call.

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Dolphin network problem
, IN
Oct 07, 2013 11:37 am EDT

I am facing the network problem last 3 to 4 months but till dated 7/10/2013 my network problem is still pending.

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7:28 am EST
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Mahanagar Telephone Nigam [MTNL] Poor Network/Call drops

Since past one week, I am facing serious problem due to call drops. A call does not last for more than a minute and most of the time I get an error message 'Network Busy'.
With the introduction of Mobile Number Portability, I was expecting an improvement in Dolphin services. But its getting worse from bad. Whereas most of the privately run telecoms are putting in effort to make their services and network coverage better to attract more customer, MTNL is putting in effort to loose customers for the benefit of other telecoms. I am not sure if MTNL is planning to close shop or Dolphin services; or may be they are getting paid to loose customers.
If anyone from MTNL or Dolphin is reading this, I would request you to put in effort and improve the services. Otherwise, you know most of the people would switch from Dolphin to other telecom.

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Mahanagar Telephone Nigam [MTNL] land line &broadband out of order since 15th of Aug,2010

my landline & internet is out of order since 15th Aug, 2010, Comp Registered No at 198 is 3 dt 15th Aug, I registered complaint on e-mail also on 23 Aug ref no 91170, Repeat Comp Ref No 91420 dt 25Aug, I talked to MTNL concern DT, Mr Kakroo On his mob, sevearal time but to fail to get telephone in order, today also i reg comp Ref no 91496 dt 26 Aug, I request your good self to take necessary steps to get my phone & Net in order,

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11:53 pm EST
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Mahanagar Telephone Nigam [MTNL] Bad mobile network coverage and landline connection

Very bad service in Andrewsganj Extension, Delhi. Have complained so many times but no action. Cellular service is really very very irritating. I think MTNL should take extreme steps if they need to survive in this market and to retain his loyal customers.

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vdparab
, IN
May 28, 2011 6:44 am EDT
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fhaltu network
chutyagiri ... mtnl chi

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vdparab
, IN
May 28, 2011 6:43 am EDT
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chutiya giri
pakaw network mtnl

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D
dolphin complent
, US
Apr 11, 2011 6:56 am EDT
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Very bad service in maharashtra state. Have complained so many times but no action. sometime can't doing outgoing calls as well as incoming can't receiving. Cellular service is really very very irritating. I think MTNL should take extreme steps if they need to survive in this market and to retain his loyal customers.

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Mahanagar Telephone Nigam [MTNL] Improper Behaviour of MTNL staff

I am living in Delhi. I went to the mtnl office in sector9 on 18th dec.2009 for submitting the application for the disconnection of my landline and the internet connection but the staff refused to take the application. Their behaviour was very rude towards me. On 26th dec.2009 I went their again for the same reason but they took only the aplication for the disconnection of the internet, they did not took the application for the disconnection of my landline.I have taken the scheme of the N-OYT-S(senior citizen).

Kindly disconnect my internet connection as well as the landline number i.e. [protected] as soon as possible.

Thanking you
Yours faithfully
ONKAR NATH SHARMA
Consumer no. - [protected]

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Mahanagar Telephone Nigam [MTNL] Distarbance in Line

Dear Sir

My self Ratan Lal my phone number is 011-[protected], my phone line is disturb from last 25 days & I also submit my complaint to MTNL thru telephonically. Some one of MTNL person come and tell " ye phone to aise hi kamm karta hai" but no any one repaired it. This is my humble request to you kindly check my phone line thru your staff and correct it.

Waiting for your prompt action & Thanks in advance.

Ratan Lal

011-[protected]
[protected]

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