On May 29th 2006, I called several Transmission place to get a quote on my repair, I contacted Mr Transmission in Ft Walton Beach Fl, Only to hear them slamming another company that I went to as for example, They will over charge You, Won't work right, and a THIEF. I therefore decided to go with Mr Transmission due to the fact I'm from Sioux Falls South Dakota.
I brought my vehicle to McGee shop for them to test drive it and take a better look at it only to get a phone call back saying it will cost me anywhere from 1600-1800 dollars. I then told him to proceed with the tear down. Upon tear down he contacted me and told me it was going to cost me just about 2600.00 and I was flabbergasted by that. I told him go ahead and repair the transmission. I recived the vehicle back on the 2nd of June. Paid in FULL CHECK. Took my family and my mother to orlando for theme park Fun. Drove 463 miles only to come to find out that I started having problem again. Contacted MCGee in Ft Walton Beach and He informed me to drive it to Altonote Spring, which is about approx 40 miles from where I was staying. On the 7th of June I met with Ruth at Mr Transmission and she informed me it will be a bit, I went to get a rental vehicle from avis, which I only kept for 3hrs due to Ruth telling me the vehicle was fixed. She claimed the computer was bad. So I went to Ford and purchased a new computer or a reman brought it back to Ruth, installed it and she said that I was good to Go. Took the car back to the rental place, which closes at 6pm it was 5:59pm when I dropped it off. Got a ride back Left Mr Transmission at 6:30 only to drive 4 miles down the road, broken down.
Contacted Ruth in Altanote Spring to informed her the vehicle is not moving and that I'm on the Highway along the side of the road. She said She'll have a tow truck there shortly, approx, 8:45 The tow truck arrived took me and the vehicle back to the shop only to find myself stranded. I asked ruth how am I suppose to get back to Kissimee Where my family is, She stated I QUOTE, ITS YOUR PERSONAL PROBLEM NOT MY RESPONSIBILITY I'VE GOT TO GO TO THE GYM. I was applaud my her action. I therefor walked to Orlando International airport to rent a vehicle only to get back to my family at 1 or 2 in the am. The next day Drove to Altanote Spring, Talked to Ruth and He contacted McGee which is in control of the situation due to the fact its his warranty. I was informed that it will take a bit of time to fix it that they would have to pull the tranny out. She then told me that We My Mother and I could not hang around. Therefore. My mother and I rented two vehicle one for her to drive back home to Mary Ester Fl. and One for me to drive my family to the airport to fly home. As Ruth said it would be a week, before it would be done.
Took off for the airport on the June 10th had to purchase airline tickets for four kids and two adults totaling approx 978.00. I purchased a round trip ticket and set my return date on the 16th of June. During this time I contacted corporate out of Phoenix Az only for them to tell me they can't do much other then arbitrate and speed up the process. Did not recv any phone calls from Ruth or the Corp, office. I flew on in to orlando on the 16th rented another vehicle got a hotel for the night due to the fact I arrived late in the eve.
Met up with Ruth in Altonate Spring to see my vehicle in the parking lot. She said to me didn't anyone call You, and I told her NO. and Why She stated that my vehicle was not fix. And that she thinks the wiring harness or the computer is bad.
I was mad. Like why didn't anyone tell me, So... I suggested why don't we separate the computer from the tranny and test it.
The Tech... Jamie Hooked up a device called the trans X and came to conclusion that the problem is in the tranny. I was really mad They told me that they tore the tranny apart the on Monday and Put it back in Tuesday or Wedesday and they mention that there was nuttin wrong with the parts. other then bad clutch plates due to the spinning of the clutches. So... MCGEE FT Walton Beach was contacted again, and they persisted that I drive the vehicle back to Ft Walton Beach under the condition of the vehicle and I told them No I wasn't taking a chance on getting stranded. So. Again I left for Sioux Falls SD 18th due to the fact that they were going to have to pull it apart.
During this time, they have been pulling the codes on the vehicles. before the computer was replaced or the PCM, the following codes followed.
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
3. P1741 TCC control error.
4. Secondary fan Low with Low Fan on
After the computer or Pcm was replaced here are the codes
1.0732 Gear 2 incorrect Ratio
2. P0734 Gear 4 incorrect ratio
I flew back home and had day to day conversation with corporate office, and told me that the vehicle is ready to be picked up soon, that they are taking it for a test drive on the Monday before I leave. That day is the June 26th. I contacted Ruth later that day to assure that my vehicle is ready for pick up and she said COME ON DOWN.
Arrived in Orlando met up with Ruth in ALTNONTA Spring She rest assured me that the vehicle is good to go, I asked her to go with me on a test drive but she insisted that she had other things to do before close up. When I was also speaking with her, she told me that I've a problem with the O 2 sensor and I liked well didn't have that before I left why now. She stated its not part of the tranny so therefore she not gonna take care of it. In order to pull the tranny You have remove the exhaust manifold and replace it with a new gasket.
Got in my vehicle drove three blocks called her and said You JOKING My VEHICLE READY... Still same old thing Not working hard shift no shift delay of shift the same ball of wax. I decided to press forward in to Ft Walton Beach knowing that I would or could break down, It took me about 12 hrs to drive 463 miles. contacted McGee drove it to them test drove it and they said yeah got a problem bring it back in the am and We'll get on it. Before I brought it to them I took my vehicle to FORD to have the PCM Old and the New one tested Have a document stating that the PCM ARE GOOD THE PROBLEM IS IN THE TEANNY.
Brought it to McGee and He Took it for a ride only to say that the problem seems to be with the computer, well, I told him hate to rain on your parade had them tested and they are OK, the problem is Your Tranny. I demanded my money back he refused. I Run a business in South Dakota at which time has been closed to this date. I've lost thousands of dollars, Contacted Corporate and they are just plain no useful. I was threaten by McGee if I took the vehicle off the lot that they would void my warranty. I told him and insisted that they give me my money or I'll file a complaint against them to the Dept Of Agriculture and he threaten me again and stated get off my property or I'll have You arrested I told him go ahead call the police you just much a crook then anything. Till this day my vehicle is still in the shop, Lost out on the 4th of July company Picnic that i throw, My family, and the lost of our money from the Trip to the theme Park. Its been over a month and my vehicle still to this day is not fixed. I talked to corporate today the 3rd of July only to tell me that they have the tranny now pulled.
Tired... Disgusted... and Appalled by there action. Don't care about us Ignored us when we were speaking to him.
And We'll be bringing the sheriff when We're picking up our vehicle. and Gonna give them all the publicity that they want.
Total amount of money I'm out from this minus time lost at work and income is approx 5300.00.