Mr. Rooter reviews and complaints 1
View all 105 complaintsMr. Rooter - Service quality and bad experience
Mr Rooter from Hamilton, 180 Volusia avenue, NJ was called on late July to fix my renter 281 Sprint St, Trenton, toilet which was draining water on the floor. I had asked her to call Roto Rooters, but she ended calling Mr. Rooter. Some one came and plunger her toiled for 10 minutes and took $350 cash. She called me an hour later and complained of persistent issue. On next Sunday I took another handyman who charged $150 and replaced her toilet. She called the company and spoke to Mr Antohy Natoli, who issues her a refund check of $350. Then he puts a stop on her check with BIG lies that the land lord and renter have tiffs and Mr Natoli the good guy is keeping this free money. I called and tried to talk but this guy was so unreasonable, full of attitude and told me go ahead and do whatever, he will not refund anything. In a nut shell, I would never hire them and would never recommend them. This is a company full of lies and stories. They can go to any level to steal your hard earned money. Beware of these thieves before you call them, please.
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The Mr rooter technician was rude and condescending. He was dirty and did not take off or cover his dirty shoes. The big boss was not any better and did not oversee the job. This is a sorry excuse for a franchise!
hav never seen a company as bad as mr rooter hope you get this message to every one who calls for service don't get taken by these crooks