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Mr Price Group / MRP
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Mr Price Group / MRP
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1.1 737 Reviews

Mr Price Group / MRP Complaints Summary

15 Resolved
721 Unresolved
Our verdict: If considering services from Mr Price Group / MRP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr Price Group / MRP reviews & complaints 737

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M
12:30 am EST

Mr Price Group / MRP quality of garments

To whom it may concern

Mr Price – Quality of garments

I'm writing a complaint about the quality of two garments that I purchased at your Tygervalley and at you Brackenfell store over the November-December 2016 period.

The one garment (Leopard print shirt) I discovered that there was a stitching malfunction the first time that I wore it, it has been washed prior to wearing- as I wash all my new garments before wearing it.

My second garment I have worn a few times and only discovered the stitching malfunction on the last time I wore it which was some time last week.

It is clearly a stitching problem and not a rip/ tear on both garments and I am really concerned about the value that I am getting for my money and the quality of the items purchased.

Overall you are one of my top preference stores because you are a one stop shop for the whole family and your prices are reasonably affordable.

Please see pictures of the mentioned garments attached for your perusal.

I await your feedback regarding my complaint.

Mrs Mandy Thomas
[protected]
[protected]
mandy.[protected]@mediclinic.co.za or [protected]@icloud.com

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6:34 am EST
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Mr Price Group / MRP cell contract

hi my name is nazeera adams iman account holder of this store i recently applied for a cell contract online for the samsung galaxy grand prime im still waiting for an agent to contact me the application was done twice but still no response please do check if this problem can be sorted out asap cause im a very loyal customer too your store...thanks for your time enjoy the rest of ur day...

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6:22 am EST

Mr Price Group / MRP false advertising

I purchased bra's which were advised at R79.99 and would receive panties for free. On the display with the bra's and panties, there was only one price advertised, namely R79.99. When I got to the till to pay, I was charged R139.00 for the bra's. When I complained I was told that the price of the panties were R79.99. Why were the prices of the bra's not advertised? The display gives the impression that all items displayed were at the price of R79.99. Bad advertising !. I am seriously thinking of closing this account as most of the time they don't have a variety of sizes and the "fashion"has become very "old fashioned". Attitude of the staff at the tills really needs attention. I am not impressed. This incident happened at the Meadow Brook branch which has just recently moved there.

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4:35 am EST

Mr Price Group / MRP horrible service and useless

Been waiting for shirts to arrive since the 6 January 2017 for 10 therapists at my practice. No one called as promised to tell me the shirts arrived. I went to the store today (02/02/2017) almost a month later only to find that the incorrect size were brought in from other stores around the country.

Manager (Gerhard i think?) and the vice-manager (Jade) have no people skills, do not smile or apologise when working with customers and should not have the positions they have never mind working in retail.

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3:00 pm EST
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Mr Price Group / MRP bad service

To whom this may concern.

I went to Mr Price Home Menlyn today on the 26th of January 2017. And the service was pathetic. There where only two staff attendants working at the till. They were extreamly slow and taking their time. I walked forward and greeted the one lady to get her attention, so that they can get more staff to attend to us at the tills, but she kindly ignored me.

The staff was not friendly at all when we eventually got help.

You seriously need to send your staff to etiquette classes. Or just send them to Typo's staff so that they can learn what service is.

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3:38 am EST

Mr Price Group / MRP customer service

Good day I am seriously disappointed about how mr price is running some of their stores I was in morning glen the day before yesterday I was amazed to still see that they had two people from December till now I mean how do run a store with two people and Other people who act like your not even in the store I mean that store is very dissapointing and the manager there doesn't seem to care and then they train some one on the tills while you wait co emo guys go there and see for yourselves

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1:23 am EST
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Mr Price Group / MRP shop in flamwood walk klerksdorp north west

Paid my account and wanted to buy 3 items. Cashier said I can not because it not my signuter. But I just paid the account. Why would I be so kind as to pay somebody else account? The cashier was very rude and Very unfrendly staff that works there and the manager did not help at all!Def Closing my account. There seems to be no trouble when I buy at the Mall Mr Price Home / Sport?

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1:07 am EST

Mr Price Group / MRP mr price ques

I am currently standing in the que at mr price festival mall to buy some clothes. There are 6 people at the tills and 30 people in the que. We are moving ridiculously slowly for the amount of people waiting to pay. I would really enjoy shopping here more often if I knew the cashiers could work faster, and all available cashiers were actually at their tills.

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1:52 am EST
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Mr Price Group / MRP bad service when returning 2 items

I bought a pair of pants in October for R149.99 and the same pair again on the 7th of November for R149.99. The pants fitted perfectly and because of that I threw the till slips away. The one pair was worn twice and the first time I hand washed then, they shrunk! Length ways and in width. The second pair was never worn as i was afraid that they would do the same.
Yesterday (27th Dec) I visited your canal walk branch to return the pants.
The cashier that helped me asked for my slip which I then explained why I didn't have it as above.
She then called another lady which I assumed was the manager on duty and this lady told me that because I don't have my slips she can only give me a gift card back. In the end I agreed to that.

The cashier then went to the floor to get a code/price for the pants and came back with a skirt. I then stood at the till points for about 15 MINUTES watching her search through hundreds of skirts...my returns were pants! I told the cashier at least 4 times that they are not skirts and they are pants to which the cashier absolutely ignored me and continued looking at skirts! She did not aknowledge that I was speaking to her, no eye contact and pretty much didn't aknowledge that I existed! When the manager then came over I had to explain to her that I have tried to tell the cashier 4 times that it is not a skirt, FINALLY she got the message and went to the floor only to come back 30 SECONDS later with the same pants! This could have been found long ago if she actually listened to me.

They finally got the code and said that the pants are now on promotion for R120.00 and that she can only refund me R120.00 for each pair. I showed her a proof of purchase from my bank account for the one pair of pants that I paid R149.99 for but wouldn't accept it.

I told the manager that I was not happy getting R120.00 back for the pants when I paid R149.99 each and she just ignored that and the next minute I had a gift card in my hand for R240.00. I didn't even say they can go ahead with the gift card.

So basically due to MR Price poor quality of clothing I was cheated out of R60 between those 2 pairs of pants, one of which was never worn.

So not only was the service terrible, and that I lost out on money and I now have a gift card for R240 to spend back at Mr Price where the clothes might shrink again and besides that, I don't even want to shop at a Mr Price again anyway.

I have worked in retail for 10 years so I know how things work and if it was me i would have put in a lot more effort to keep the customer happy!

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10:09 am EST

Mr Price Group / MRP service and product default

I have purchased a cargo pants from Montclair Mr Price with excellent customer services, I never have a problem at the Montclair Branch but the experience I had today at the Galleria Branch upset me and other customers that witness this horrific service from the Branch Manager. I had to return the cargo pants which had a product default . All these cargo pants at different Mr Price group had the price of R189.00 but the scanning price was R149.00 which suited me. The product I returned was scanning today at Galleria for R189.00 and cashier said to pay in R40.00 - when asked why she said the product was on sale therefore the R40.00 needs to be paid : manager was called, he did not greet - I explained the issue he said the price difference is due the colour and then the style and after showing the product is the same he said the code is different. He had no manners and other customers asked me to punch his lights out because he was supposed to give me the product for the same price due to the factory default. I buy every month as a loyal customer but today I was disappointed, you should have skilled workers in the positions and have people that know what they speak off. The Manager needs to be removed if I come into the store and see him again I will place the full details in the media. The manager today the 27/12/2016 at 1pm, needs to be removed he will run the store down.

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5:22 am EST

Mr Price Group / MRP soft touch bale set incomplete and pieces torn

26/12/2016, we bought a Soft touch bale set. Upon arriving home and unpacking we found that the one continental pillow case is not in the packaging. The night frill is also torn on the corner. I work long hours and today was the only day that i had the chance to go to the shops. The shops closed at 14:00 today so there was also no time to take it back today. You'll find the slip attached. Seeing we paid almost R500.00 for the set it is totally unacceptable for this to happen. Your confirmation to how we can resolve this matter will be appreciated. Regards

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3:33 pm EST

Mr Price Group / MRP mr price poor service in general

Knowing it's a busy season and everyone seems to be a little crabby this time of year in the retail industry.
As a customer, your staff are not very friendly this time of year. It is not the first year I've experienced this.
Understandably tired, but we are all tired this time of year.
Went to the Westgate Roodepoort store to get a pair of jeans for myself.
One of the sales personnel on the floor is shoving the jeans in a bundle on the shelf. Not folding or packing. Creating chaos as now all the different jeans and sizes are mixed up.
Nontheless I continue to have a look for my size. Asking him after a few minutes if there isn't a 38, as Ive looked and only find, 28, 30, 34, 36 and 42.
He's response is no. And tells me I must loose weight.
I decide to ignore him and continue on to find something for my daughter.
Standing in front of the shelf looking. Another one of your sales personnel, push me out of her way from behind, into the shelf infront of me. Without an excuse me or an apology.
I decided to leave the store empty handed and get some jeans elsewhere.
So here's the thing Mr price. Train your staff on customer service. They are rude to the customers and have no manners.
We at paying for what we purchase. It isn't for free and deserve to be treated as the customer and not as if your staff are doing us a favour being there.

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9:12 am EST
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Mr Price Group / MRP mr price kroonstad

Poor customer service from the manager of MRP in Kroonstad.

Returned 2 items for exchange at the branch one costing R199.99 and the other R149.99 on the tags. I found something else that I liked and bought a few other things and at the end I had to pay balance of R119.98.

At home, as I was unpacking the staff that I got from the shop I noticed on the slip that only R199.99 and R59.99 were deducted from the items I got and because I am going on holiday, leaving at 3am tomorrow morning I decided to quickly go to the shop even though it was 18:00 already and I thought the shop will still be open since it's the holidays and many other shops close at 18:30.

Unfortunately when I got to the shop at 18:15, the doors were shut but the staff members were still in the shop so I asked the security to let me in as I saw the lady helping me at the till.

She checked my receipt without any hesitation and noticed that item # Q1101010901030 indeed showed R149.99 on the price tag but only R59.99 when scanned on the system so that made sense. She even told me and showed me the old slip that I bought it for the same amount at the mall.

But as this lovely lady was helping me out, the manager burst out shouting at me telling me that I should have come after 30 days like normal clients should. (I only did this as I thought I should do this before those items I exchanged were sent back to the floor then my story wouldn't add up. And besides, I'm leaving early tomorrow for Zeerust and coming back late January 2017)
Anyway, she starts shouting at me, shouting at the humble security man who let me in telling him that she's gonna have him reported and fired. As a customer who really loves shopping at MRP Kroonstad, I felt that the way the manager spoke to me was very inappropriate and provoking.

All that I'm asking is for staff members, especially managers, to respect clients and try to reason fairly without getting into unprofessional conflicts with clients.

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10:25 pm EST

Mr Price Group / MRP customer service

Good day
I was at your mr price bluff mall on the 18/12/2016. I liked two of your products but the store didnt have my size (36). These are the barcodes [protected] & [protected]. Your store was very unhelpful and your store manager coudnt help to get me the stock I required. I am very disappointed with the service with your staff. Hope I could get the stock I required. My contact details are [protected], ryan.

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10:10 am EST
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Mr Price Group / MRP online order not correctly received

To Whom It May Concern

I purchased an order on the online store on 27 November and collected the order on 7 December, only to discover that I had received an incomplete order.

Please see the attached invoice received with my collection which states that the ordered quantity for the last item on the list should have been 2, however the supplied quantity is only 1. Also, please see attached order confirmation.

I logged a complaint on the day of collection (8 Dec ) and again today (13 Dec ) and have yet to be contacted or advised that my inquiry has been received.

This is completely unacceptable and I am disappointed in the service received.

This was my first time making use of the online service and I will most likely never make use of it again and certainly not recommend your online or in store services to anyone.

I would like matter to be addressed with urgency and that my order be completed correctly and that I be compensated in some way for the inconvenience and lack of customer service with regards to having my complaints addressed timeously.

My contact details are as follows:
Nicole Adams
Cell: [protected]
Email: [protected]@gmail.com
Online Order Number: [protected]

Disgruntled Client

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2:08 am EST

Mr Price Group / MRP online delivery

Good Day

On Saturday ( 03.12.2016) i placed an order online ( order number :#[protected] ) and paid the R45 delivery fee to have it delivered to my address in 1-3 working days, thinking it will be processed and given to courier on Monday and delivered by Wednesday (07.12.2016) . It is now Thursday (08.12.2016) and Its only been given to the courier company today ; when tracked it shows how it hasn't even left for delivery and it's also in Gauteng. If i do My calculations right Friday ( 09.12.2016 ) it will be on it's way to Cape town, it would be delivered on Saturday nor Sunday because that's weekend and it will only be delivered on Monday ( 12.12.2016), that is 6 working days .
That is utterly outrageous .

I have tried calling your delivery department on the 07.12.2016 and this morning ( 08.12.2016 ) but no one answered. So i sent 3 emails, one on the 07.12.2016 and two on the 08.12.2016 but i have seen no reply

Unfortunately i will be leaving on Monday morning and urgently needed these items of clothing . i will now have to go to your Store and purchase them myself as its takes 6 working days to deliver my order which should have only taken 3 working days

Thank you but i feel you really need to up your game on your online orders because some people don't have the time to walk after your company to find there orders . Ordering online is supposed to make my life easier and it has actually made it quiet stressful.

This hoping my order arrives by Friday
Thank you

J.de Kock
[protected]@gmail.com

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10:57 pm EST

Mr Price Group / MRP unauthorized account charges

Hi,

I've got an account discrepancy with my MRP account card.

For the past couple of weeks now, my online balance varies to the balance shown in-store.

I have contacted the custom service desk numerous times to no avail. Although they have confirmed that my online balance is the one that I should stick to - how come the in-store balance has never been corrected?!

Currently my balances read as below:

Online = R1147.10
In-Store = R1649.45

That is a massive difference of R502.35

I cannot account for that R502.35 so I know that I did not spend that amount of money!

I have gone back and checked all my transactions from the past month and the online balance is definitely the correct one.

Can someone please assist me by correcting your in-store balance of my account?

I have attached two screenshots - one showing my online balance and the other one showing my in-store balance.

Thanks!

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5:47 am EST

Mr Price Group / MRP lack of service and refunding at mr price home - kolenade retail park

I returned some double gifts I received for my kitchen tea from a registry for which they gave me the amount value on a gift card in the beginning of October. Since then I haven't been to a Mr Price store and the gift card was locked away.

Today [protected]) when I went to the same store I received unacceptable service as the store claimed that the money on the gift card had already been used. I explained everything to them and the manager phoned head office to track the gift card number. Head office claimed that the gift card was used in Vredenburg. I have never been to Vredenburg in my entire life. How could I have used the gift card there?

The manager of the store said that they would look into the matter and give me feedback later today, as there is a possibility that the card may have been cloned. I did receive a call from Mr Price Home which asked whether I knew somebody with the surname Swart (that I presume used the gift card), but I don't. Since then I still haven't received any feedback. The manager of the store kept my details with the gift card, thus I can not provide its details.

I am extremely upset as I wanted to use the gift card today, but had to pay in the amount. The store is basically stealing R349.95 from me which I am expecting to get back. I do not want it in a gift card form as I do not want to buy anything from your store ever again and I did spend the amount today.

Please be so kind as to tell me what steps to take next.

Regards
Shani Jordaan
[protected]
[protected]@hotmail.com

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2:14 am EST
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Mr Price Group / MRP order

I placed 2 orders on the 21/11/16 and it stated that delivery will be made 1-3days time. I have made several calls to the customer care and all they can sat to me is that there is a problem with the online orders and cannot track my orders. The last call I made to them they stated that they are over choked with orders due to black Friday. So is black Friday so important that you cannot keep to your word about the orders. My order numbers are [protected] and [protected].

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12:19 am EST
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Mr Price Group / MRP no service...

I posted this yesterday on the Mr. P website
This ticket has been rated as Bad, I'm unsatisfied
With the following comment:

I can honestly not complain about the service I received because I did not receive any service.
I enquired twice, see below the response I received. "Samukelisiwe Mchunu (MRP Help) Nov 28, 14:07 SAST Good day Please assist to advise where would you like me to check the size for you. Regards
The question from Samukelisiwe Mchunu (MRP Help) might as well have read: "Will you please do my job for me. Will you phone the stores?" If I knew where to look for the pants I would have done it myself.
The question should have been: "I will check on the system which of our Mr. P stores/branches has this product/item in stock & get back to you" .
To date I have not received any feedback. My original request was sent on the 21st or 22nd of November, I included ALL the details, including the store I could not find the size - I DID NOT RECEIVE ANY FEEDBACK. I send another enquiry & got this ridiculous response from Samukelisiwe Mchunu - see above.
Kindly advise me now: Should I give up on this request or should I keep going at it until somebody finally gives in and help me?
Any suggestions on how I can get an answer... any suggestion will do?
In the meantime, do you think there is any chance that I will get the pants I enquired about?

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Mr Price Group / MRP In-depth Review

Overview:

Mr Price Group / MRP is a well-established retail company operating in the fashion and homeware industry. With a rich history and extensive background, the company has gained a strong reputation for its quality products and affordable prices.

Product Range:

Mr Price Group / MRP offers a wide range of products, catering to diverse customer needs. From trendy clothing and accessories to stylish homeware items, the company ensures that customers have plenty of options to choose from. The product categories are varied and extensive, ensuring that there is something for everyone.

The quality of the products offered by Mr Price Group / MRP is commendable. Despite the affordability, the company does not compromise on the quality, ensuring that customers receive value for their money.

Pricing:

When it comes to pricing, Mr Price Group / MRP stands out from its competitors. The company offers competitive prices that are often lower than industry standards. Customers can enjoy affordable shopping without compromising on the quality of the products. The value for money provided by Mr Price Group / MRP is exceptional.

Customer Service:

Mr Price Group / MRP prioritizes customer satisfaction and it reflects in their customer service. The customer support team is readily available and responsive, ensuring that customers' queries and concerns are addressed promptly. Contacting customer service is hassle-free, with multiple channels available for communication. The assistance provided to customers is commendable, making the shopping experience more enjoyable.

Online Shopping Experience:

The website of Mr Price Group / MRP is user-friendly, making it easy for customers to navigate and find what they are looking for. The search functionality is efficient, allowing customers to quickly locate their desired products. The checkout process is smooth and hassle-free, with multiple payment options available for convenience.

Delivery and Shipping:

Mr Price Group / MRP ensures speedy and reliable delivery of products. Customers can expect their orders to arrive in a timely manner. The packaging is secure, ensuring that products are delivered in excellent condition. The company also provides tracking and updates on the delivery status, keeping customers informed throughout the process.

Returns and Refunds:

The return policy and procedure of Mr Price Group / MRP are customer-friendly. Returning products is easy and hassle-free, ensuring a smooth experience for customers. The company is efficient in processing refunds, ensuring that customers receive their money back in a timely manner.

Customer Satisfaction:

Mr Price Group / MRP has garnered positive feedback and ratings from its customers. Testimonials and reviews from previous customers highlight the satisfaction they have experienced with the company's products and services. The company's commitment to customer satisfaction has resulted in customer loyalty and repeat purchases.

Corporate Social Responsibility:

Mr Price Group / MRP demonstrates a strong commitment to corporate social responsibility. The company actively engages in initiatives and efforts towards sustainability, ensuring that its business practices are ethical and environmentally friendly. Additionally, Mr Price Group / MRP is involved in community support and involvement, making a positive impact beyond its business operations.

Competitor Comparison:

When compared to other businesses in the same industry, Mr Price Group / MRP has several strengths. The company's competitive pricing, wide product range, and commitment to customer satisfaction give it an edge over its competitors. However, there may be areas where competitors excel, and Mr Price Group / MRP can focus on improving in those aspects.

Recommendations:

Overall, Mr Price Group / MRP provides a commendable shopping experience with its quality products, affordable prices, and excellent customer service. To further enhance the customer experience, the company can consider expanding its product range or diversifying into new categories. Additionally, focusing on continuous improvement and addressing any potential areas of concern will help maintain its position as a leading retail company.

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Contact Mr Price Group / MRP customer service

Phone numbers

+27 31 310 8000 +27 31 310 8809 More phone numbers

Website

www.mrpricegroup.com

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