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Have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart
Have never received my MSO and/or even an invoice for the purchase of my daughter's $1500.00 TrailMaster Youth XRX go cart. For the past (7) weeks, the General Manager, Bill, has been argumentative and told me that the MSO came with the go cart and I must "not be able to find it". After weeks of back and forth, Bill finally said that he would "forward the request for a duplicate MSO to the factory" and it would take up to two weeks. When three weeks passed with no MSO or invoice, they changed the time frame to 2 to 4 weeks. I then turned my complaint over to the BBB to help me get an MSO and/or an invoice. Most importantly, Michael from their "factory" finally called me and said that they received my request the day before and that they would send the original MSO out in that day's mail. The factory also told me that they DO NOT send a MSO with every purchase as Motobuys.com employees had been telling me for weeks! The factory said that they only send a MSO if the customer calls AFTER the purchase and requests one. I forwarded that disposition from their own factory back to Motobuys.com in an effort to educate them for future customers. Bill is the "General Manager" and does not even know the process on how a customer is to receive a MSO on TrailMaster go carts! What a joke. It has taken me 12+ emails and at least (4) phone calls to get this far. From the comments listed above, it appears that Motobuys.com (Bill) tries to make excuses and reply to each negative comment. Let me assure you that their excuses are just that, excuses. At the end of the day, I am STILL waiting on the MSO and/or an invoice for a go cart purchase in November, 2012! The product and the shipping went fine but if you need customer service AFTER the sale, run from this company! And when you get tired of running, take a breath and run some more. Bill, you really need to find another job because you are substandard on your best day.
UPDATE: Last night, a month and a half AFTER the purchase, I FINALLY received a receipt from Motobuys.com! I guess turning it over to BBB helped in some way. Still waiting on my MSO though...Maybe that will come next month! Great job guys!
Stay away from these crooks
Ordered 2XL Snowmobile Helmet with XL Riding Gloves. Get email that Riding Gloves will be shipped separately. Received Helmet...but in wrong size (XL instead of 2XL). Emails and phone calls to get return info. Had to ship helmet back at MY EXPENSE. Had to call/email multiple times to get helmet...finally delivered 3 weeks later. No word on gloves after multiple emails and phone calls. Received gloves in mail today: 1.not riding gloves as shown on website, 2.one-size-fits-all (not XL as ordered) Resolution Sought:1.Reimburse my mailing expense 2.Send me snowmobile riding gloves as ordered 3.Pay for mailing on return of these generic one size fits all non-riding gloves received
Company's Response: The Gloves were a FREE gift and they are leather riding gloves exactly as advertised. The ad is at http://www.motobuys.com/hjc-helmet-001-95.html The ad reads leather riding gloves and that is what they received. Nowhere on the ad does it say Snowmobile gloves. The cost the customer paid for these gloves was FREE. These gloves are a one size fits all real Leather riding gloves. No where on the ad does it read anything other than that. We are sorry if the customer does not like them however since the customer paid nothing for them the customer cost for these gloves is ZERO. The helmet was sent direct from HJC factory and the helmet was exchanged for customer as soon as we received the helmet back that customer wanted exchanged. We are disappointed that our efforts did not meet there expectations.
Consumer's Rebuttal: Photo of "free" riding gloves was of snowmbobile riding gloves. Website asked for size for riding gloves: which was entered as "XL". The "one size fits all" riding gloves were not XL and since the "free" riding gloves were part of a package for a snowmobile helmet, the assumption would be the riding gloves being for a snowmobile as pictured on the site. They are generic cheap leather gloves with minimal lining that could never be used on a snowmobile. As far as "free" gloves...I had found the helmet for a lesser amount on another website, but b/c this ad included the "free" gloves as a package...I paid more for the helmet assuming the extra cost would be made up with the new gloves.Lastly, nobody addressing the issue of MY EXPENSE for mailing for a mistake by Motobuys
Company's Final Response :This customer ordered a HJC helmet which he claims was not the correct size when received. He was promptly given a return auth # and we exchanged the helmet free of charge. The ad for the Helmet says clearly FREE leather riding gloves. Nothing about snowmobile or anything else. The point here is that the gloves are a "FREE GIFT" with purchase. Customer paid zero, nada, nothing for these gloves. So the main basis for this complaint is he does like the FREE GLOVES that he paid ($0) for? Whats next, someone filing a BBB complaint at Cracker Jack because they don"t like that FREE toy in the box.
Watch out for this site
Purchase a scooter on line. Never got the bill of sale or MSO. Keep calling the company and get "we forwarded this to the factory". I called and emailed numerous times, no response. Without this I cannot insure or register this scooter. Watch out for this site.
Read full review of MotoBuys.com and 30 commentsAbout MotoBuys.com
The company has been in business for over a decade and has established a solid reputation for providing exceptional customer service and top-notch products. Their website, motobuys.com, is user-friendly and easy to navigate, making it simple for customers to find what they're looking for.
MotoBuys offers a wide range of powersports vehicles, including ATVs, dirt bikes, go-karts, scooters, and more. They also carry a variety of accessories and parts, such as helmets, gloves, goggles, and tires, to help you get the most out of your ride.
One of the things that sets MotoBuys apart from other online retailers is their commitment to customer satisfaction. They offer a 30-day return policy on all products, and their knowledgeable customer service team is available to answer any questions you may have.
In addition to their excellent customer service, MotoBuys also offers competitive pricing on all their products. They work directly with manufacturers to ensure that they can offer the best prices possible to their customers.
Overall, MotoBuys is a reliable and trustworthy online retailer that provides high-quality powersports vehicles and accessories at competitive prices. Whether you're a seasoned rider or just starting, MotoBuys has everything you need to get out and enjoy the open road.
MotoBuys.com Customer Reviews Overview
One of the standout features of MotoBuys is their extensive inventory of powersports vehicles. Customers have noted that they offer a wide range of options, from entry-level models to high-end machines. Additionally, many have praised the company's pricing, which is often lower than competitors.
Another positive aspect of MotoBuys is their customer service. Many reviewers have noted that the company is responsive and helpful, with representatives available to answer questions and provide assistance throughout the purchasing process.
Overall, MotoBuys appears to be a reliable and trustworthy retailer for powersports enthusiasts. With a strong selection of products, competitive pricing, and helpful customer service, they are a top choice for those in the market for a new ATV, dirt bike, or scooter.
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MotoBuys.com phone numbers+1 (877) 667-6289+1 (877) 667-6289Click up if you have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number Click up if you have UNsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have UNsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number+1 (877) 667-6289+1 (877) 667-6289Click up if you have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have successfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number Click up if you have UNsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number 0 0 users reported that they have UNsuccessfully reached MotoBuys.com by calling +1 (877) 667-6289 phone number
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MotoBuys.com emailssales@motobuys.com84%Confidence score: 84%Salescustomerservice@motobuys.com79%Confidence score: 79%supportcustomercare@motobuys.com75%Confidence score: 75%support
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MotoBuys.com headquarters4250 N. Drinkwater Blvd. 4th Floor, Scottsdale, Arizona, 85251, United States
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Watch out for this site 1 (opinions to this review)Recent comments about MotoBuys.com company
Purchased scooter, never received mso bill of saleOur Commitment
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im still waiting on my mso and bill of sale for my roma 150 cc that has to be registered
" These guys are awesome, the prices are great and the price they show is the total price I paid. I checked many other companies and they bump up the prices after you buy!" Great company to do business with. The ATV's run great!
On November 26, 2012 Mr. Foreman placed an order for a Trailmaster XRX mid-size go kart. He received the unit promptly and in perfect working order. In most units the MSO does come in the crate. This entire blown out of proportion complaint is over a MSO that has absolutely no bearing on the use or enjoyment of the unit. In most states go carts are not required to be registered. So we are clear here this customer has had absolutely no financial harm done to him and at no time has his child not been able to use the go kart. So what is the complaint about, it a personal attack on me because I stood up to this abusive and arrogant customer to protect my staff from his insulting e-mails and phone calls? (Please read excerpts from his e-mails below).
I have to tell this reader that we always try to live by the customer is always right 99.9% of the time, regardless of the issue. Mr. Foreman is that 00.01% of customers that is impossible to deal with under any circumstances.
This guy is one of the rudest and condescending human beings I have ever dealt with. He called many times, insults my staff, calls us rude names and sent upwards of 12 or more e-mails, even though we told him on 12.24 that it will take 2 weeks to generate a duplicate title, and that is exactly what it took.
Please keep in mind the factory was closed from December 22, 2012 to January 7, 2013 for the holidays and they moved to a larger location during that time. So an MSO could not be generated until they returned and set up in their new larger location. And again this has no bearing on Mr. Foreman’s use of the unit. It was strictly a paper that he decided he was going to insult us over and tries to be a bully about.
Below are a few of the insulting and rude excerpts taken directly from some of Mr. Foreman’s e-mails and bogus complaint reports about us: PLEASE READ BELOW!
“I am college educated and presently working on my master’s degree.”
“Walmart is hiring, you need another job!”
“You are either slow or just dont give a damn”
“Everytime that I deal with them, I feel like I have to go home and take a shower!”
“Bill, you really need to find another job because you are substandard on your best day.”
“you were the one that gave me the anonymous, half-### answers via email”
“I should have known not to do business with people of your caliber”
“I will call someone who has the desire and capability to solve the issues”
“I am going to give your company one last opportunity”
“Lies, Lies and more lies. That is all Motobuys.com seems to give.”
“Update I FINALLY received a receipt from Motobuys.com!”
“I am going to tell you this AGAIN real slowly”
“For the fifth time in case you missed the first four, ”
“I don't know if these guys at Motobuys.com are shady”
“Good luck in the future, you will need it.”
And please understand this customer’s phone demeanor was far worse than these e-mails and posts. So I hope the reader understands the type of person that filed this complaint here and takes it with the grain of salt it really is.
I finally had to put my foot down with this guy as I would not allow my staff to be bullied and insulted by this guy any further. That’s why he has gone psycho here; I told him off and bruised his over-inflated, college educated ego. However for this I am very proud, as my staff are great people and they are like family to me. So I will not allow my staff to be insulted verbally or by e-mail. I am sure that anyone who works with people will understand why I stood up for my staff after reading the above.
It is never our goal to not do our best for our customers, however please again understand this is all over a simple MSO, that Mr. Foreman thinks it took too long to arrive. That is the real bottom line here. We are sorry for the mix up on that. There was some confusion on this models MSO. We are not perfect. However that in no way justifies this customer’s behavior.
All this customers needs have been addressed and taken care of. As we sell thousands of units per year we try hard to provide stellar customer service to all. Motobuys is confident that our longstanding commitment to satisfy our customers will stand on it's own merits and why we are BBB accredited, Buy Safe Guaranteed and Yahoo Certified.
Thanks again for reading our rebuttal
Bill // www.motobuys.com
Bill-You lie so much that I don't think you even know when you are lying anymore. You are not BBB accredited and you have horrible reviews, just like mine, all over the internet. Just google your scam company. Why apologize over the missing MSO now? You lied to me two dozen times and told me that I received it and that I must not be able to find it. Did I receive it with the original purchase or not? Now it was "some confusion on this model"? Your "story" changes every time your mouth opens. My conduct, in no way, was out-of-line. Your assertions above are just more lies. I just refused to put up with your lies, your non-response and your juvenile behavior. Bill, business does not have to be this difficult. Stop the lies and do business the correct way. If you decide to do such, all these negative reviews (lies against your company...lol) will stop.