Complaint Rating:

Company information:
Chase Home Finance
3415 Vision Drive
Columbus, Ohio
United States
Phone: 800-848-9136

I have been having problems with Chase since the first of the year. I followed their instructions, but only hit a brick wall, so to speak. They claimed that I was 1700 or so behind in payments. I sought legal help and tried to comunicate with them on their level, since I was getting nowhere on my own except extremely upset. To make a long story short, I got my bank statements back past the time they claimed I wasn't making payments along with their payment records of the same period. They wanted copies of the "checks" that I claimed that they cashed during the months they said that I not pay. Again another problem. They do not return the checks due to a new payment system they now use, Even though I had bank statements proving them wrong they would not listen. Their research department can not be real because I have sent paperwork to them from my bank twice calling them liars and have never heard a word from them. It's really weird their paperwork doesn't make any sense. Anyway I sent them over 1700 dollars and everything was fine untill this month. They sent my payment back, as they have in the past. I called customer service and they said that I was 2600 dollars behind in payments! OH yeah I was over 1000 dollars in late payments last time now it is around 600 dollars. If I hadn'd been making payments I would understand why this was going on but I have and there is no way to communicate with them on this matter. Another thing, I do not like to send my payment to a PO BOX I think that could be another problem.


Dana Byrd
1137 Country Side Dr
Webb City MO 64879