Menu
Morgan Properties
Morgan Properties Customer Service Phone, Email, Contacts

Morgan Properties
reviews & complaints

morgan-properties.com
morgan-properties.com

Learn how the rating is calculated

4.1 303 Reviews

Morgan Properties Complaints Summary

228 Resolved
74 Unresolved
Our verdict: You can expect a very good level of service from Morgan Properties. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Morgan Properties has claimed their business profile
Get notifications about new complaints and reviews of Morgan Properties. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Morgan Properties reviews & complaints 303

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Morgan Properties reviews & complaints

ComplaintsBoard
K
1:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morgan Properties elmwood village apartments

I have had the most horrific experience with this company.I really hope that Mr.

Morgan himself reads this post so he knows how his residents are treated. My husband and I moved into Elmwood Village on May 1st, 2016. The first month or 2 was OK. The neighborhood seemed a little rough, but I am not one to complain, so I made the best of it.

A couple of months into our lease, 2 young teenage girls move into the apartment above us and that was the beginning of our nightmare. Late night parties, pot smoking, constant banging and moving furniture around on the hardwood floors above our bedroom late at night while we are trying to sleep...We tried to reason with them, but when that failed, we went to the management office. Things would improve for a week or so, then the noise would start again. We then found out that the apartment above us is a "transitional housing" aka halfway house.

No wonder there was always young girls moving in and out. Every time a new one would move in, we would go through the same *** of noise disturbances. Multiple complaints to the management office until they finally just started ignoring us. This is the just the beginning though.

At the end of September, one of these girls above us started her washing machine and left for the night around 11pm. My husband and I awoke to a waterfall in our living room, bathroom, hallway, kitchen...The supply line to the neighbor's washer came unattached and completely flooded our apartment. We called the "emergency maintenance" number, left a message, but no call back. We were desperate, so we called 911.

The policy officer called in the fire department to turn off the electricity to the apartment since we were all standing in a pond of water in our apartment. Finally the emergency maintenance man shows up and was able to get the water turned off above us. We were forced to gather a few belongings and go to the hotel in the middle of the night. We were not upset about that because stuff happens.

We get that, but what happened afterwards is inexcusable. The morning after, my husband went to meet the construction crew that was promised to be there first thing in the morning, and no one showed up. We called and texted the property manager, Alex, as well as the maintenance supervisor, Tom for 5 days before any construction was done on the apartment. No water extraction was EVER done, so the water just sat and soaked into the walls, ceilings, and floors for 5 days in the heat.

Needless to say mold started growing. The contractors started tearing down ceiling and walls on the 6th day after flood occurred. They let it "dry" on its own with no fans for a couple of days, then re-dry walled over it. During this time, the linen closet nor the washer/dryer closet was touched even though this is where most of the water came through.

We insisted that they move out the washer/dryer and of course there was a mold outbreak. My husband came back the next day when the workers were there "cleaning" the mold off the walls with a can of cleaner clearly marked "not recommended for cleaning mold". My husband insisted that this was not acceptable...so they ripped out the ceiling and walls in these areas and re-dry walled the same day without letting it dry inside the walls. So, I'm not sure why we were surprised when we saw mold growing again in the closet 3 weeks later on top of the new dry wall.

We texted Tom, the maintenance supervisor and let him know that mold was growing again because they didn't let the wood dry before they re-dry walled over it, but he just came and wiped down the ceiling and left. He will now not return our calls/texts. We were out of the apartment for over 2 weeks during this ordeal. We had renters insurance, thank God, but it wasn't enough to cover all the extra expenses of hotel/food.

We've been trying to settle this with their "in house" counsel for a month now and she too has stopped returning out calls/texts. She stated that the apartment was not uninhabitable (i've attached pictures to this post, you tell me that this place was habitable) This is the worse customer service I've ever encountered in my life. They treat residents who pay good money to live there like dirt. They are money hungry, unethical, no regard for human life, slumlords!

I'm still in shock and can't believe this is happening to us. And to top it off, we have a new group of halfway house residents partying it up in the apartment above us again. I feel like I'm in ***. I'm depressed, so stressed that I had to go to the doctor to get anti-anxiety medicine, I can't eat, sleep, I'm sick to my stomach.

How can property managers get away with this kind of treatment to their residents. Especially residents who pay $1800+ a month for a dump of an apartment. Unbelievable.

Thank you for reading and I hope I have saved some people the heartache of living in a Morgan Properties apartment.

Read full review of Morgan Properties
Hide full review
ComplaintsBoard
R
2:53 pm EDT

Morgan Properties customer service, maintenance, property mgr

I have only 1 question. If we have to live by the agreement and fulfill it. Then why do you feel that you don't have to? You can't fulfill your obligation then why can't we cancel our agreement/lease without penalty? If you are paying for a service that you state your going to give and you do not perform these agreements, why do we have to stay here and you keep getting payment for nothing? I have never experienced such awful customer service, rental office and property manager at Cedar Creek. Did you know that the leasing office keeps your blank money orders and we are not allowed to fill it out? Did you know that the maintenance loads their personal truck with supplies from the shop and the containers you have here? and they leave the property with them? I bet when you investigate this because someone is taking your stuff, but you won't fulfill your agreement to us. The rental office is closed throughout the day, you never know when you can go inside. You go at 1pm it closed, you go at 3pm it is closed, you call throughout the day and no one answers. How about fulfill you agreement to us? All I am asking is for basic customer service, great maintenance work and a property manager that cares.

Read full review of Morgan Properties and 1 comment
Hide full review
1 comment
Add a comment
K
K
Kim Boland
, US
Sep 16, 2016 8:24 am EDT

Thank you for your review and reaching out to us. Please contact me at kim@morgan-properties.com with your name and contact information so may follow up with you. Thank you

ComplaintsBoard
D
7:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties eastampton garden

Hi, I have been living in my apartment almost two years, why I say almost, because my first lease renewal I only sign for 10 months, why because the renew amount for 12 months was 74.00 more a month, the 10 month renewal amount was 44 more a month... So I went with the 44 monthly. So now its renewal time, and the 12 monthly amount is 75.00 and the 10 monthly amount is 55.00... So I decide to not renew.. Well I have only been late twice, the first time I paid the late fee of 113.00, yes if your rent is late you pay over a 100 dollar late fee, on top of that, I was late once pass the 11th of the month, not only do you pay the over 100 late fee, but you pay an addition 400.00 fee which they say is a count fee before count... I rather have the count fee, so I have to pay a total of 1600.00+ for being late which is over 500.00 of my rental amount. I found out from my neigbor under me she never paid a late fee at all.in my almost two years everyone in my section has moved, i'm the last to move out, there has been so many moving trucks since I been there I didn't understand why. I see why, I must say nice structure of the apartment is nice, nice area... But the apartment itself is not worth the amount, my paint chips, the sliding doors, always come off, I been sting my a bee, because I had a bee hide, and bird nest on top of my balcony. Oh I forgot to say, i

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
B
2:56 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties bed bugs

There has been a case of bedbugs diagnosed by orkin and management in our building. Only one neighbor was notified about the bedbugs. An because management decided to wait over a week for someone to come the one tenant paid out of pocket for their apt. To be sprayed. All other tenants have not been notified by management at all. However neighbors talk and we all know about the bedbugs. Every neighbor who lives in this building should have been notified, checked, and sprayed. It is stated in the morgan properties bedbug addendum, "if infestation of resident's apartment (Or a neighbor's apartment) is reported, a pest management professional will be called in for evaluation and treatment if necessary. " well we are all neighbors in this building and have not been notified, checked or sprayed. We the tenants are people who pay way too much money to live where we the tenants are neglected and uninformed of such things. You can not spray one apartment and expect the bedbug issue to resolve, the entire building needs sprayed down to ensure their are no bedbugs. This building should be shut down, all tenants not infected should be moved (If they want out) to a new place at morgan properties cost, before these bugs are moved into their homes. Im pretty sure that morgan properties would not want to live in any of our homes under these conditions, so why should we have to suffer for their neglect?

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
C
C
CRC83
, US
Sep 20, 2016 7:38 am EDT

I would like to know what the outcome is of this. I am going through the SAME situation in Maryland. Please post a comment here so I can reach out to you. Thank You! I have called corporate and i always get a VM. The staff at my complex is VERY had to get ahold of and rude when we do speak. Please help!

ComplaintsBoard
S
3:02 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties wost rental experience ever

I'm not one to write reviews but hopefully this will help others before they waste their money. Morgan properties is by far the worst rental company on the east coast. I will never rent from them again nor would I ever recommend the company to anybody.in fact, not only would I not recommend morgan properties, I would actively attempt to dissuade anybody who considers any of their properties when searching for a rental.

We've rented in pa for about 4 years now and will be moving when our lease is up next month. Morgan properties is nothing more than a greedy big business and they run their complexes like such. They're crooks. The rent is way too high for the outdated kitchen and moldy bathtub.

Most recently, they've added "reserved parking" placards to the parking spot closest to the unit sidewalks. I wouldn't have a problem with this, if they were actually reserved. Instead of putting them up when somebody decides to pay the $25/month fee for the spot, the signs were placed before anything was reserved. So now, for the past two weeks this empty parking spot has been unused and plowed, yet there's not very much parking elsewhere. Morgan properties does not care about their clients. They would rather have an empty spot that nobody pays for or uses than leave it open.in my situation this is especially disconcerting considering that i'm 5 months pregnant and I have to walk over patches of ice at night and potentially hurt myself or my unborn child because morgan properties is just that greedy. I spoke with on-site management about my concerns and they simply dismissed me and told me that if i'm really concerned then I should buy a parking spot.

On the topic of parking lots being plowed... Lol yeah right. It never happens. That's probably why there are a shortage of spots in the winter; instead of clearing the spots, they push the snow around (If they even do anything at all) so that basically everybody is plowed into their spots and any open spaces are full of snow. It seems to get plowed every other snowfall, because i've been walking/driving over ice for the past week since mp is too cheap to adequately salt their roads. Or, maybe they just use it all on the steps, because when they do put down salt (Rather, empty a bag of it on the stairs) it usually ends up being tracked into our house. So I either slip on the ice or slip on the piles of little round road salt beads.

When the landscapers use leaf blowers, they blow it into the door and dirt usually comes through the wide gap in our front door. The wide gap that has been there for three years, because the property manager doesn't think it's an issue despite watching a beetle crawl through it.

The whole building was constructed so poorly that i've often gotten stuck in my house during the winter because the door frames were so poorly placed and the door just gets stuck in the frame and won't budge.

Two days after our neighbors moved in, their kitchen flooded because of dry rot in the floorboards below the bathroom. One would think that mp would have somebody inspect the townhouse floor to ceiling between tenants but evidently the safety of their renters isn't much of a concern to them.

The caulking around our tub seems to have been done by an amateur as it has separated from the shower wall. Despite the visible mold, our property manager still does not see it as a problem. I'm sure they'll try to charge it to our security deposit when we leave though...

One of the screens in our windows was ripped so I called about them replacing it. They took down the ripped one but never replaced the screen. This was three years ago.

The building materials they used during construction were cheap and it shows in the cabinets and drawers that have separated from the hinges and in the floor tiles that aren't cut correctly. I can keep going but hopefully if you've read this far, you've changed your mind.

Tl;dr: never rent from morgan properties. They don't care about their customers, they care about meeting their bottom line. Athletes and journalists at the sochi olympics probably have better accommodations and they don't even have to pay for it.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Morgan Properties violation of quiet enjoyment rights

I'm a cancer Patient with a very un-certain future and a heart condition that paid Place One Apartments in Plymouth Meeting, Pa. a penalty to in my opinion escape the continual nightly violation of my quiet enjoyment rights! You heard it right!

Noisy neighbors from day one that in my opinion the staff was very lackluster in getting them to conform to the quiet hour rules would wake me up at midnight, 3 Am or whenever. This would usually happen twice a night but sometimes 3 times a night...and 5- 6 nights a week... This eventually caused so much stress I had to get out of there...

To be frank I don't remember how many times we complained about the nightly banging, slamming and appliance running during what is supposed to be a quiet time. But the first time we complained it was said it would be a week before anything was started to remedy the situation... YES a whole week and that is what did happen!

In my opinion telling the office that all I wanted was my quiet enjoyment rights meant little to them. I was given the option of breaking the lease and paying a penalty or remain responsible for the entire term!

Yes, I had to pay a penalty to save what health I had left and possibly save my """"LIFE""""" .

Adding to the stress, , , , , , management gave me 7 days to decide if I was leaving but they still wanted 60 days notice! In my opinion this is hypocrisy at its' best! Yup as sick as I was I had a week to go out and find something or stay there and probably go insane from the lack of sleep.

Is it my fault I had neighbors that wouldn't respect the quiet hour rules? Because of these in-house quiet rules is why I moved there in the first place.

Also, in my opinion the quiet enjoyment right laws means nothing to the management of Place One Apartments in Plymouth Meeting, Pa.!

I'm out over $3, 500. This money could have been used to help save my life or at least help make things a bit more comfortable.

In my opinion Place ones Management both in-house and at corporate only cares about squeezing you for everything they can. In my opinion this is very evident in what happened to our security deposit... A month ago we had a final billing and wrote the check... Now they claim we owe for electricity and other things yet we weren't even living there during the new billing period and had turned in the keys, paperwork and everything asked for!

So now I'm out almost $3, 700! as there should be a refund due on the electric charge.

They preach customer service and how hard they work to keep residents happy... In my opinion this is a smoke screen or they in my opinion would have been pro-active and more willing to help me with the noisy night owls..

IT WAS HOPED I could at least recover enough to report my experience so others might be able to make a more educated choice if they ever think about moving into Place One Apartments in Plymouth Meeting, Pa.

I will update as my health allows with any and all actions as seen necessary on my part!

Read full review of Morgan Properties
Update by cm 200
Apr 30, 2013 7:24 am EDT

In addition, what price tag would one put on the emotional stress I incurred due to in my opinion the lackluster way my quiet enjoyment rights were protected by the staff ad management of Place One Apartment?

Hide full review
ComplaintsBoard
D
7:06 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties unihabitable apartment due to second hand smoke

After living in this apartment for over 3 years they replaced outer fire exit door which sealed off building...My building had always been a non smoking building as I requested such when I moved into apartment in September 2009 due to health issues... They moved a chain smoking tenant into the apartment below mine and my apartment now smells like an ashtray to the point that I've had to sleep in my car in freezing weather as I could not breathe ... After numerous complaints they have resealed the fire escape stairway door and that only made smoke pour into my apartment from under the kitchen sink area...This was reasealed along with a crack in the ceiling of my bedroom and now whenever the person wakes up or come home within 10 minutes my apartment smells like an ashtray to the point that I can't bring my critically ill wife home from the Hospital as the smell literally would kill her... I went out and purchased a Friedrich C-90B Electronic Air Cleaner and filters used for $200.00 Cash out of pocket when one of my Customer Contacts I visited on Saturday told me I smelled like an ashtray and was I smoking ? This is no way to live as I feel my rights to non harassment have been violated as all I hear are excuses from the local office...Second Hand Smoke has been proven to be more dangerous than smoking and the fact that the electronic air cleaner clogged and had to be cleaned after just 10 hours shows how toxic the conditions are in my apartment as under normal conditions Friedrich states unit should only have to be cleaned once or twice a month and the unit was covered with a yellow-orange sticky film of nicotine...

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
1 comment
Add a comment
E
E
everydoghashisday
Rockaway, US
Jan 28, 2014 9:47 pm EST

So typical of them - 'thank you for your ..." They always try to cover theira ss. They are so crooked I don't know how they stay in business, except that when one of their 'companies' is no longer performing, they just send in the next one. So, Westminster was there, then Morgan, now Kettler. But, how long til they are running and the next one is coming in.

Oakwood Village is one of the many rental properties owned and managed by the same silent partners under 100 different names. The Kushner family is still in up to their elbows. So is AIG - the taxpayer bailed AIG. The wholef ucking conglomerate is nothing more than a giant scam. They buy properties under one company name, default on the loan, then buy it at a fraction of the value under another name. I cannot believe the business mogels and tax man don't connect the dots. AIG folks, your tax dollars helped them so their 'investment' companies could stick it to the little guy renting from them.

ComplaintsBoard
U
7:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties unhealthy living conditions

Morgan Properties
October 18, 2012

The following describes my current situation of my father’s apartment living conditions. I am first and foremost exhausted and frustrated dealing with the staff’s lack of efficacy and apathy.

Mid June of this year, my father took residency at Cranbury apartments. Within the first month of his residency, we noticed a significant leak in the laundry room area. Building Management was notified and corrected the problem, which was a leak by the air conditioning unit. Holes in the wall were made to get to the source of the problem, but they were not plugged until a week or two later. This was the beginning of our nightmare. After this incident, we noticed several roaches in the kitchen, living room, and bedroom areas. We immediately notified Building Management to convey our disgust and request for the removal of the roaches. Their solution was to have their exterminator company come onsite and treat the problem. One week later, more roaches were observed. I again called Building Management to voice my concern. They re-exterminated specific areas of the apartment. This has recurred several times since my initial complaint.

We continued to observe yet more roaches. At this point, my father began to feel uncomfortable and uneasy. I vehemently reached out to Building Management, once again, demanding that they fumigate the apartment. In the interim, we were informed that the apartment directly above my father had a dead rat infested with maggots coming through the bathroom vent. To add to our dismay, we too heard (and continue to hear) scratching sounds within the walls of my father’s apartment.

Bottom line, I have made numerous complaints to the main office, with little cooperation or results. It is October and roaches are still present. With each complaint (which I feel is just), I am met with pushback along with no sense of urgency. It is my opinion, that the entire Building is uninhabitable and should be condemned! I have been forthright and patient; however, it is my father whom I am trying to safeguard against harmful threats to his well being. My children are hesitant to spend any amount of time with their grandfather for they are afraid of bringing roaches home. You need to address this health hazard immediately!

It was brought to my attention (from speaking with neighbors) that the building has been roach infested for quite some time. Obviously, this was never conveyed to us prior to my father taking residency. As of the morning of October 18, I contacted John and Mitchel Morgan regarding this problem. I have yet to hear from either of them.

Should this situation remain as status quo or become progressively worse, I have no recourse but to seek help from the media and social media.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
3:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties un safe living conditions

Since last year 210 Cranbury is infested with cockroaches, I informed Dan Swope on numbers occasions about this problem. The problem was so bad that I tried myself to get rid of them myself since Dan, did not follow up, his first response in is own word that no one else is complaining about this. I even hired and outside pest control to combat the cockroaches and I have in writing a copy of the invoices and payment to the outside pest control. I felt like I was left with no choice I have a small child living in my home and he has allergies and roaches carry diseases. When I would go to the office I was told by Dan that the exterminator only come in on the first Tuesday of the month. There were numbers times that the exterminator did not come to my apt.

Recently that the exterminators are coming more frequently for the last 3 months to the apt in my section but its a little to late because the roaches are in the wall. Besides the roaches that are in the apartments. Now there are scratching and squeaking in the walls and ceilings in the apartment. I and this has being going on for weeks. I went to the office this past Saturday to report the new issue and also the past issues and I was told that the last complaint listed was an year ago. I did tell hear that I have spoke to Dan several times and that I can't figure out why these issues with this apartment was never noted.

These living conditions are unacceptable, I feel that know one should have to live like this. I have reached out by calling and this has been going on for over a year and the issue is not being handle. On top of that there is another issue as well. I am at my wits end to the point of contacting the Department of Health and posting on social media. Maybe then I will get results.

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
7:44 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties cranbury crossing apartmants

I moved in here December 2011 and have had roaches ever since. Western exterminators have come multiple times, but to no avail. The exterminator and maintenance have told me which unit is the culprit, however, no action has been taken to evict this family. The unit has never been "bombed" for roaches in the year I've lived here...the exterminators have only ineffectively sprayed every two weeks, or set out ugly roach traps for my guests to see in my kitchen. Almost 1 year later and still roaches?! Unacceptable and embarrassing to your company!

I also believe that I have mold growing in my carpet because I have unexplainable black spots resurfacing EVERYWHERE. When I talked to "management" in the office about replacing the carpet myself, I was told that I was not allowed to do this and that it costs him $50 to replace carpet in an apartment. At my request, "management" and maintenance inspected my carpet for 45 minutes. In my opinion, maintenance felt the carpet should be replaced, but "management" did not. I was told by "management" that my carpet could be cleaned but not replaced. (My carpet was not replaced before I moved in, and when I asked the "management" if he had records as to when this unit had new carpets installed, I was told that these records do not exist!?). When I told "management" that I contacted a company who tests for mold and was told that cleaning the carpet would be ineffective (as the mold would grow right back) I was told that I could have it tested for mold at my expense. When I asked if my carpet would be replaced if I could prove it was mold, I was told that this would not be guaranteed!
At the current moment, my apartment has a foul odor permeating throughout. I believe that the smell is from dead rodents between my ceiling and the roof. I used to hear them running and screeching up there and complained about it last month. I was told by Western exterminators that an "opening" where these rodents may be entering from was located and was sealed off. And now all of a sudden I have this smell? I have been in contact with the office for over a week about this. Although the receptionist and one particular maintenance man have been as polite as they can, I am still living in this unhealthy condition! My chimney has been swept and my air ducts will be cleaned at an unknown time today, however I was already informed that the air ducts are a sealed off system and that nothing could get in there...so I'm not holding my breath that cleaning the ducts will help.

I refuse to sleep here at night due to these unhealthy conditions. I will contact the East Brunswick Board of Health and the local newspapers about my concerns if this is not resolved immediately!

Read full review of Morgan Properties and 2 comments
Update by Lisa A. C.
Oct 10, 2012 5:25 pm EDT

As the writer of this post, I'd like to clarifly that at the end of my 2nd paragraph, it was "management" who told me that a mold test would be MY expense and that a positive test for mold would not guarantee that my carpets would be replaced.

I'd also like to update that when I returmed to my apartment this morning and went into my bathroom, there were maggots all over the floor. I'd say 20-30 or so of them were crawling all over the floor. I called the office to find out that "management" was out of the office and only the head of maintenance was at work due to call outs. He met me at my apartment and swept up the maggots while the air ducts were cleaned by an outside contractor. No carcasses were discovered in the air vents however it was confirmed by maintenance that 2 men from maintenance will come to look under the insulation between the ceiling and the roof (as the maggots that came out of an airduct in the bathroom came from the ceiling). After an initial inspection by maintenance through the crawl space to ceiling, some "droppings" were observed. No carcass in plain view.

So what next? Am I safe to stay here? My family and friends on Facebook want me out of here ASAP!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
2 comments
Add a comment
M
M
Michael DeCroti
, US
Oct 22, 2018 12:38 am EDT

I live in lansdale PA and there has been work underneath my apartment. The work caused massive damage and cracking to my walls and windows. My front door wouldn't open. My roommate was locked inside. I have been told it would be fixed numerous times. Still nothing has been done. Please contact me whenever you can.
[protected]
Madecroti@gmail.com

K
K
karenmariefazio
, US
Aug 14, 2018 11:24 am EDT

Can you get back to me about my complaint that I put in on morgan properties? they said they would get back to me and I did not hear back yet. karen m fazio can you look up my case it is in the complaint board files. broken lease kfazio1221@outlook.com.

ComplaintsBoard
V
7:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Morgan Properties has left an official reply on this complaint.

Morgan Properties unfair treatment of handicapped/disabled people

I have lived at Duncan Hill Apartments in Westfield, NJ for over 15 years, and have paid over $250, 000.00 in rent. I have recently been diagnosed with an illness that does not allow me to climb the stairs to my second-floor apartment. When I advised Management of my health issues, and that it was imperative that I move, (I also lost my job due to my illness) they have decided to fine me $3, 088.00 just to leave. My apartment has always been kept clean, I have always paid my rent on time. The apartment has not been painted or renovated in over 20 years, as I moved in on the same day the previous tenants moved out. I have called Management and left 2 messages, neither of which has been returned. This corporation is cold blooded and apparently does not care about its tenants- only their money. I have nothing left after the onset of my illness, and no one will even talk to me. $250, 000.00 is a lot of money to have paid (I am a single mom of 2) over the years, and the disrespect I am being shown is a perfect example of the treatment any future tenants will receive if they move here. I hope this posting will result in at the very least, a return call.

Read full review of Morgan Properties
Update by vls59
Jan 30, 2012 10:46 pm EST

I spoke to the are Vice-President today, who admitted that he has discretion to make decisions regarding situations like mine, and he refused. He did not care (though he pretended to) about the catastrophic life events in my recent history, or the fact that I just gave him my last dollar to make the February rent. Morgan Properties is a corporation that does not care about people. Each person's story is different. I am not trying to move out because I want to, I have to move out because I can no longer climb the stairs. I lost my job due to my disability, and I have nothing left. Mr. DeVos just talked around and around in boilerplate legalese, but I am a legal secretary and know when I am being BS'd. He doesn't care and will not accept a compromise. I offered my security deposit and that was not enough. Corporate greed at its worst. I will have to borrow money from family members that are already helping me to pay this outrageous fine. Something should be done to protect people from this type of rip-off. DO NOT MOVE INTO DUNCAN HILL APARTMENTS OR ANY COMPLEXES OWNED BY MORGAN PROPERTIES!

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
G
7:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Morgan Properties thieves and poor customer service

We've experienced flooding from our ceiling, toilets due to sewage issues, ceiling and etc. Had to be displaced and said they would honor an addendum when renewal came around but didn't keep their word because by the time renewal came around management changes so everyone we were dealing with no longer worked for the company and absolutely nothing was documented on our file. They have piss poor customer service and no consideration for their tenants. Poor maintenance of the apartments and it was obvious that there was thorough background checks of their employees ie: the maintenance men because some the ones that were on call/emergency used to come to my apartment reeking of alcohol and was extremely rude and unpleasant. . They are liars and crooks. They've tacked on late fees and quickly filed court papers putting people in jeopardy to lose their homes with no consideration of these hard economic times. They're practically slandering our name by making it seem that in the 3yrs we've lived there we never paid our rent on time and that's not true. They've lied and said we didn't give proper notice to vacate the apartment and trumped up charges for another months rent when we were out before the 1st of the month. They've also tried to charge us almost $3000 for the breaking of our lease when they told us that we wouldn't be charged and the rent would be prorated based on the amount of days we remained in the unit . They've made up all kinds of fraudulent damages to the apartment and appliances to keep our security deposit. We just received another threatening letter from them stating that we still owe $777 no explanation as to what this charge is for or anything. They claim they're allowed to charge us anything when you don't complete the term of your lease. What kind of BS is that? I would not recommend this property to anyone. I have already spread the word for no one to ever rent any thing from any complex under the management of Morgan Properties.

Read full review of Morgan Properties and 1 comment
Hide full review
1 comment
Add a comment
D
D
DO NOT MOVE HERE
, US
Apr 10, 2015 12:21 am EDT

Agree with the poor customer service, very bad, and the so called manager is very rude

ComplaintsBoard
K
12:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Morgan Properties scam artists

After moving into Mt. Arlington Gardens my husband received a job opportunity as a government contractor out of state. We contacted the office to find out how to break our lease. We were told our leases stated we had to pay 2 months rent as a penalty to move out. Our rental amount totaled 2250.00. We were then forced to sign a piece of paper saying we'd pay a $325.00 rerenting fee. They would not accept our 30 days notice without us signing that piece of paper. We were told by management that while we had only paid a $99.00 security deposit for us, we had paid a $300.00 deposit for our pets and they would keep the security deposits and we would not have to pay the rerenting fee. Jodi came in and did our move out inspection in which she told us the only thing we'd have to do was paint one wall back to white. Immediately following her walk through I received a letter stating because I canceled my renter's insurance I was going to be evicted if I did not show proof I reinstated my policy. I called my insurance company and was reassured that my policy had NEVER been canceled, by myself nor the actual insurance company. Then I was told I owed rent and needed to pay not only the $2250.00, but $160.00 in pet fees and $98.00 in water bills. I contacted my attorney general's office and was directed to speak to an attorney, which was provided for me, who went over my lease. The attorney stated that I was right and needed to only pay the $2250.00, but because they made me sign that piece of paper with the rerenting fee, I'd be responsible for that as well, but to allow them to keep my deposits to cover it. My husband left ahead of time and the rest of my family helped paint the wall and make sure everything was in order. Mind you, the day we handed the keys over we had only occupied the apartment for 3 months so there was not much to do. I scrubbed every corner of that apartment, including the carpets. I have pictures showing there were no damages of course. I handed in the $2250, told them to keep my deposit, and if they had any further questions or comments to put them in writing to my forwarding address and if they felt they were owed anything I wanted an itemized bill (I put this all in writing). That was in MAY. Come JULY, I receive a letter from the Morgan Properties collection department saying since the validity of my OVERDUE account has not been disputed I needed to make an immediate payment and if I didn't I'd be spent to a collection agency. I wrote a letter to the woman who sent it and informed her of the illegal move out charges, my request for an itemized bill and so on, never received a response. Then I got a call from a collection agency in August. I send the same letter back to the original signer of the letter and no response again. The collection agency stopped calling as I've informed them of what's been going on. Now I email the woman on November 11th and still no response. Had I received the bill I requested I could have disputed it then or even paid whatever it was just to be done with that company. Now I have a tarnish on my credit history all because they REFUSE to respond. The office staff at Mt. Arlington are incompetent and rude. I worked for a management company for over 8 years. I have never in my life seen such unprofessional behavior from an onsite staff or parent company! Morgan Properties should be ASHAMED of themselves!

Read full review of Morgan Properties and 1 comment
Update by kcar15
Nov 30, 2011 7:11 pm EST

Ms. Garner is also the same person that sent out our notice. I just got off the phone with the collection agency and it turns out they can send me all documents pertaining to this matter. Thankfully! At least someone has the courtesy to let me know what I am being billed for. I can't wait to see this now. I would love for them to try and say there were damages.

Hide full review
1 comment
Add a comment
M
M
MorganPropertiesMisery
, US
Nov 30, 2011 8:52 am EST

WOW! Amazing... we are going through a similiar issue with Morgan Properties... they are crooks and thieves! And they need to be reported to the BBB!

As I just posted on their Facebook wall:

As a former resident of one your properties in Baltimore, Maryland... I am still regretting ever living in a building owned by your company. Having moved out in May 2011, and clearing/closing our account with a $0 balance (actually, we were given a refund since we had extra money in our account)... we are now being harassed by your collection agency about a check that allegedly didn't get cashed in AUGUST 2010... over 1.5 years ago.

It amazes me that despite all of the other problems we've had with your agency (oh, if you search my name you will see many formal complaints in your system), we still can't get away from you FOLKS!

Tell me how an "audit" of our accounts showed up a check that YOUR ledgers show as cashed has suddenly gained NSF status? Tell me how such a large corporation could let a "mistake" (so you say) such as this go unnoticed for a year and a half... and then after we have moved out, closed accounts, in some cases moved out of the country... you send us a completely illegitimate letter about this "unpaid" balance?

Also, we should mention that all of the ledgers, bills, and account records show that this check was deposited and we did not owe you anything upon moving out... clearly you either are trying to scam us, or have really poor bookkeeping skills. Not to mention, your representative (E. Garner) said that YOUR OWN LEDGERS are not sufficient proof that this bill was paid? Saying that your own documentation isn't sufficient enough shows the lack of competence that just glows from your company representatives...

Or... even worse... let's talk about how this audit was allegedly completed on October 27, 2011. The letter we received was dated November 13, 2011 and demanded that we settle this debt within 10 days... hm, but wait... the LETTER WASN'T POSTMARKED UNTIL NOVEMBER 23! How absolutely absurd of you. Not to mention, this was the first letter received about this incident, however, E. Garner stated that your company has sent out 2 other letters prior to this? Really? Considering how long it took for your company to postmark this letter, I highly doubt you've sent others since this "issue" was found in October.

Your company is a fraud, and we have never been more miserable living in a place that Morgan Properties owns. I find it ridiculous that you state on this Facebook page that you are committed to excellence, when our experience has shown the complete opposite of this.

To anyone who is considering renting from a place owned by Morgan Properties, I highly encourage you to reconsider. We had problems with the apartment, and have, on several occasions, dealt with incompetent, rude, and downright disrespectful people from this company.

Or, if you do go through this company, save every single check, paper, form, and bill ever sent to you... they might harass you or try to get money out of you 10 years after you've moved out.

*****
This company has to be the most fraudulent company I have ever had the misfortune of dealing with!

ComplaintsBoard
A
8:49 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties elmwood village apartments places false charges!

Eric,

I have been living in the Elmwood VIllage Aparments for 30 years and I just recently moved out. I recently received my Move Out Statement and received only $378 of my $1017 deposit. I was charged $300 for removal of furniture and $40 for 5 missing blinds, which I had never received. I removed my all furniture from the apartment as well as cleaned everything the day I moved out, which is why I don't understand how I was charged for "Removal of furniture." Also, I have lived in the apartments since 1980 and have never received blinds for my apartment. The blinds I had in my apartment were blinds that I had personally purchased myself. Furthermore, I was also charged an additional $300 for holes/hooks in the living room, which is ridiculous. I called the management office several times regarding things that needed to be fixed in my apartment, however, nothing was ever done regarding this matter. After 30 years, the only thing that they had fixed was my bathroom. Service is very poor and I rarely received a response when I called the office. The day I received my Move Out Statement, my daughter and I went to the Elmwood Village Apartment main office to speak with the manager. My daughter asked to see the manager and we were told to wait. The manager, himself, was standing right beside us knowing that we needed to be helped, however, he refused to acknowledge us. My daughter then asked him if he was the manager and he replied "yes." She told him that she needed to discuss an issue regarding out deposit. He told us to see Theresa, since she was the one who wrote the statement. My daughter questioned the Elmwood Village Apartments Manager about why we were charged $40 for missing blinds that we never received and he rudely replied, "Well, I don't know that. What proof do you have that you didn't get blinds." My daughter told him that we have been living there for 30 years, yet he refused to listen to what we had to say and shrugged his shoulders. He then took us to the secretary and told her, "Well, these people think they should be getting more money then they got." I told secretary that we never receive blinds, we removed all our furniture, etc. The manager then interrupted, once again saying, " What proof you got." Then my daughter said that is not fair, what proof do I need, I'm telling you I never receivd blinds. The manager then threw my statement on the desk and told my daughter and I to go to court. He then told secretary, "don't talk to these people" and then walked out of the room. We tried reasoning with secretary and she was also very rude in saying, "Well you heard the man, get out." My daughter and I have never been this rudely spoken to and disrespected. It was very humiliating to walk out of the office. There was no one that was willing to listen to us or even reason with us. The Elmwood Park Village Apartments manager was extremely rude and disrespectful to my daughter and I. He billed me with unnecessary charges and i would like to talk to you regarding this issue. I would never expect a Morgan Properties employee to be so rude and unprofessional. As a Morgan Properties employee he represents their company, and his rude attitute and behavior is giving that company a bad reputation. I spoke with an employee from the Morgan Properties Home Office and she informed me that no employee from Morgan Properties should ever speak in that manner.

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
Seshat
Sacramento, US
Aug 26, 2011 10:19 pm EDT

You did the right thing by going to the company that owns or manages the apartments. Most landlords are happy to have long-term tenants and don't subtract petty charges (like the blinds) from your move-out refund. They also understand that after 30 yrs, minor repairs like picture holes in the wall are expected, & not expensive to fix. Precisely what "furniture" was supposedly removed should have been put in writing. If this problem has not yet been resolved, you need to put your case in writing and send it to Morgan Properties. However, there is nothing you can do about the rude manager except to let Morgan know how he behaved.

ComplaintsBoard
S
9:46 pm EDT

Morgan Properties thieves, liars, slumlords

I moved in & the toilet wouldn't flush and by the time somebody got there it was 2 weeks... they wouldn't pro rate my rent to the day I could use the toilet. THEN my ceiling leaked from the roof damage and they are still working on that. They are trying to charge me 25.00 more for my rent then it is AND they ar trying to charge me 35.00 for a bounced check THAT NEVER bounced. They said my stove and bathroom would be fixed when I moved in and it wasn't... They are slumlords MORGAN PROPERTIES is horrible! Worste experience of my life... cannot wait for my year lease to be up !

Read full review of Morgan Properties and 2 comments
Hide full review
2 comments
Add a comment
M
M
MorganPropertiesMisery
, US
Nov 30, 2011 9:09 am EST

We too have had a truly horrifying experience with Morgan Properties... we've moved out 6 months ago and are STILL being HAUNTED by this TERRIBLE company!

This is what I posted on their Facebook wall... please go to their FB site and also voice your concerns about how they are a bunch of crooks!

******
As a former resident of one your properties in Baltimore, Maryland... I am still regretting ever living in a building owned by your company. Having moved out in May 2011, and clearing/closing our account with a $0 balance (actually, we were given a refund since we had extra money in our account)... we are now being harassed by your collection agency about a check that allegedly didn't get cashed in AUGUST 2010... over 1.5 years ago.

It amazes me that despite all of the other problems we've had with your agency (oh, if you search my name you will see many formal complaints in your system), we still can't get away from you FOLKS!

Tell me how an "audit" of our accounts showed up a check that YOUR ledgers show as cashed has suddenly gained NSF status? Tell me how such a large corporation could let a "mistake" (so you say) such as this go unnoticed for a year and a half... and then after we have moved out, closed accounts, in some cases moved out of the country... you send us a completely illegitimate letter about this "unpaid" balance?

Also, we should mention that all of the ledgers, bills, and account records show that this check was deposited and we did not owe you anything upon moving out... clearly you either are trying to scam us, or have really poor bookkeeping skills. Not to mention, your representative (E. Garner) said that YOUR OWN LEDGERS are not sufficient proof that this bill was paid? Saying that your own documentation isn't sufficient enough shows the lack of competence that just glows from your company representatives...

Or... even worse... let's talk about how this audit was allegedly completed on October 27, 2011. The letter we received was dated November 13, 2011 and demanded that we settle this debt within 10 days... hm, but wait... the LETTER WASN'T POSTMARKED UNTIL NOVEMBER 23! How absolutely absurd of you. Not to mention, this was the first letter received about this incident, however, E. Garner stated that your company has sent out 2 other letters prior to this? Really? Considering how long it took for your company to postmark this letter, I highly doubt you've sent others since this "issue" was found in October.

Your company is a fraud, and we have never been more miserable living in a place that Morgan Properties owns. I find it ridiculous that you state on this Facebook page that you are committed to excellence, when our experience has shown the complete opposite of this.

To anyone who is considering renting from a place owned by Morgan Properties, I highly encourage you to reconsider. We had problems with the apartment, and have, on several occasions, dealt with incompetent, rude, and downright disrespectful people from this company.

Or, if you do go through this company, save every single check, paper, form, and bill ever sent to you... they might harass you or try to get money out of you 10 years after you've moved out.

****

I would love to see a class-action lawsuit against this company, they truly are the most horrifying company I have ever had to deal with.

M
M
Morgan Properties
King of Prussia, US
Jul 05, 2011 9:48 pm EDT

Morgan Properties hs an exception service pledge. All team members of Morgan Properties are committed to providing Exceptional Service to our residents. Each team member signs an "Exceptional Service Pledge" to display this dedication to superior customer service.

Outstanding Service: We are committed to providing our residents with prompt assistance and personalized attention. Every team member takes pride in demonstrating respect, politeness and service with a smile.

101 Point Checklist: We're sure you'll be happy with your new apartment home because we check, inspect and perfect 101 areas of your home before you move-in. We make sure that everything is clean, working properly and ready for an easy move-in day!

Satisfaction Guarantee: We promise that you will be satisfied with your new apartment home or we will take action to make it right. You deserve an exceptional living experience.

Emergency Maintenance Service: We are proud to offer emergency maintenance service 24 hours a day, 7 days a week. Yes, we will be there for you even on weekends and holidays.

You can go to the website 24 hours a day and request maintenance or simply give feedback. Please sed your comments through the feedback center so you can be properly identified and your concerns taken care of! Thank you for your comment.

ComplaintsBoard
P
8:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Morgan Properties - horrible management & utility ripoff

Horribly managed. Shoddy repairs caused pipe to burst and flood whole apartment. "Emergency" maintenance took an hour to shut off flood. Whole place and all my property in shambles, contaminated with dirty water and they refused to help. Even though apartment was uninhabitable, they sued me when I witheld 1/2 months rent. They also run a scheme of...

Read full review of Morgan Properties and 4 comments
ComplaintsBoard
K
3:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties apartment not up to par

Aparment was to be ready for move on452010. I Keith Robertson did not move in until 4152010. First night in, apartment on second floor had contractors fixing a broken pipe. I heaed water running and it was all over the kitchen and all in the cealing, light fixer, counter tops, bathroom ceiling. Also, there is still some painting on the walls that was not done. Every time i take a shower, the water fills up to the top. The appliances the refigerator is in fair condition. The maintenance and contractors did a half ### job as it is. I have been asking for anew toilet seat and have not been replaced. I want these things fixwed. If not corrected i will seek legal help unless these things are taken care of.

Read full review of Morgan Properties and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
Property Manager The Brook
Harrisburg, US
Jun 02, 2010 9:18 am EDT

Dear Mr. Robertson,
I am sorry to hear that you not satisfied with your apartment thusfar. After we had spoken in regards to your ceiling previously, it was my understanding that the contractors had stopped in and taken care of your ceiling. As I had not heard from you since that conversation, I had assumed that the work had been done to your satisfaction. As I am now aware that you are not satisfied with what they had done, I will be stopping in to look at the ceiling again today with the Maintenance Supervisor and we will take whatever corrective action is necessary. I will also have a Maintenance Technician address your shower and toilet seat replacement today as well. Thank You for the opportunity to address this issue.
Thank You,
Property Manager
The Brook at Colonial Park

ComplaintsBoard
D
9:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties late fees

I paid my rent on time except for november of 2009.Half of the rent was paid in a cashier's check, the other half was a written check.The company sent me a letter 2-3 months later telling me that enough funds weren't in the account.I went to their office and gave them a moneyorder for the amount in question, as well as a moneyorder of 106.00 which is the late fee.The company receptionist continues to call telling me that they want me to pay 106.00 for every month that passed up until febuary.This means they want me to pay late fees for, nov., dec., jan., feb.Because i refuse to pay a late fee, they continue to add another 106.00 for march and every month after.Is this legal?I have every cashier receipt for the other 11 months that were paid on time.

Read full review of Morgan Properties and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
U
U
Un happy tenant for years - stuck here
Willaboro, US
Aug 13, 2014 1:06 am EDT

This is how they make their money on late fees...the computer and the staff post you payment late to generate late fees...even tho you pay on time!

K
K
kcar15
, US
Nov 26, 2011 12:39 am EST
Verified customer This comment was posted by a verified customer. Learn more

Morgan Properties is famous for charging a late fee ON late fees! I was once short about $100 on my rent and I was charged a $125 late fee (which I understood, but was a little ticked about) and come the next month I paid what I thought was the correct total including the late fee but because I waited until the next month they charged me a late fee of $125 on my original late fee of $125. I don't understand how this is legal. I'll have to go back through my lease because I believe it states a late fee can be charged on late REGULAR MONTHLY RENT only, not on another late fee.

R
R
Resident 20
cincinnati, US
Mar 05, 2023 1:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of kcar15

I was late on my rent and paid half the amount.. when I tell you they charge 10% of the rent in total it was bull.

These property companies are getting over bad on folks. Because they assume folks don't know their rights as tenants or are scared to call them out on it.

ComplaintsBoard
B
5:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Morgan Properties fraud alert

I'm sure we could find a large number of victims of Morgan-Properties for a class action suit! There are so many violations and I will address some here! Bate and Switch.. given one price for rental at lease signing the cost went up $100. Friends are charged a different rent! Fraud and theft of services, theft by deception. Dangerous living conditions such as but not limited to CO leaking from faulity gas heaters, faulity AC, faulity wires, black mold, mice, dust bugs, birds. Charging for water without a meter. No where is it mentioned that there is a charge of $70 for water, trash. As in my case I was very ill with heart problems 6-2008 and in the hospital, I was told that $3500 would be enough to stop court case. I gave all the money I had in the world. I was evicted by man posing as a sheriff employee. I called the cops and he would not let me talk to police. He was controling the police! He just kept yelling at me like I was a dog! Most criminals are not treated like I was that day! From the heart pain I had all day, if could have been a heart attack mild one. My entire deposit was taken by the thieves in the office! I was charged for the damage was Not MADE my me, but Brookmonts lack of repair and maintance. I am a clean person! I would clean the halls from the trash dropped by others! I had to put up with 8-10 people living in a apartment next door! Kids alone all day and hanging out the windows after they broke out the screens! Parties all night on weekends from the apt below. And a pitbull bite from that apartment. And nothing was done to both of those tenants. Over one thousand a month plus a electric bill of $260 a month because their AC is faulity and broken! Arlen Spector is helping Morgan properties in their lawsuit against AIG.. from a bail out no doubt, but who is helping us? Write to the BBB, FTC and contact L&I if you still live at brookmont. The black marks on the outside bricks is carbon and that means the heater is faulity and leakng CO! Maybe even contact classactionlawsuit.com Morgan-Properties Brookmont and Bobbie ruined my life and my health! I was kicked out the door by and man with a gun? My small pets died, my plants died. I had no place to live after the money ran out from the motel stay. My husband lost his job over this! And we lost our auto from the lost wages. The stress ruined my health and we will never be able to rent again.. My family is being harassed by the collection agency. They want 2 months rent went we were not even living there. The list of damage is a joke.. new rugs $450.. nothing was wrong with the ones that were in there. I cleaned them with a steam cleaner weekly! $25 for a glass left on a high shelve.. charged for the mold and rust that grew in the bathroom after we were locke out. Charged for the dust that was all over the place, because the want a bee cop wouldnt let me turn off the AC. And charged $100 in electric when we were not even in the apartment! Please note that I was charged for the rotted food in the frig that I was not allowed to take at lock-out, $100 to clean refrig! I lost $200 in food! A hole in the wall that I repaired after a bird came in and my cat killed it! The hole was there from the day I moved in, I got tired of waiting for brookmont to repair it! What a fire trap that place is.. and unsafe and unhealthy! And L&I and the City of Philadelphia is doing NOTHING?

Read full review of Morgan Properties
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
3:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Morgan Properties - in pa landlord can attach wages!

I was conned into giving Brookmont apartment $3500 to stop a court action of eviction! The manager stated that the amount would be enough to stop the case.in stead their lawyer went to court and we were evicted by a armed private officer. We lost the total deposit for made up damages.. really Brookmont never repaired or maintained the complexes and they are...

Read full review of Morgan Properties and 14 comments

Morgan Properties In-depth Review

Company Overview: Morgan Properties is a well-established property management company with a rich background in the industry. They are committed to providing exceptional living experiences for their residents and upholding their core values of integrity, professionalism, and customer satisfaction.

Property Portfolio: Morgan Properties boasts an impressive portfolio of properties that cater to various needs and preferences. From luxury apartments to cozy townhomes, their diverse range of properties can accommodate individuals, couples, and families alike. Their properties are strategically located in desirable neighborhoods across multiple states, offering residents convenient access to amenities and attractions. With a vast property portfolio, Morgan Properties can cater to a wide range of budgets and lifestyles.

Property Features and Amenities: Morgan Properties' properties are equipped with an array of features and amenities that enhance the overall living experience. From modern fitness centers and swimming pools to beautifully landscaped grounds and pet-friendly facilities, residents can enjoy a comfortable and convenient lifestyle. Standout features such as rooftop lounges, community gardens, and on-site concierge services add a touch of luxury to their properties. The properties are well-maintained, reflecting the company's commitment to providing high-quality living spaces.

Customer Service: Morgan Properties excels in customer service, ensuring that residents' needs are promptly addressed. Their communication channels, including phone and email, are readily available and responsive. Maintenance requests and issues are handled efficiently, with dedicated staff ensuring timely resolutions. The company's commitment to customer satisfaction is evident in their proactive approach to addressing concerns and providing exceptional service.

Lease Terms and Pricing: Morgan Properties offers flexible lease terms and conditions that cater to the diverse needs of their residents. The pricing of their properties is competitive and affordable, considering the quality and amenities offered. Lease agreements are transparent and clearly outline the terms and responsibilities of both parties, ensuring a hassle-free renting experience.

Maintenance and Repairs: The maintenance and repair services provided by Morgan Properties are commendable. They prioritize responsiveness to maintenance requests, ensuring that residents' concerns are addressed promptly. The quality of repairs is top-notch, with skilled professionals ensuring that issues are resolved efficiently and effectively.

Community and Neighborhood: Morgan Properties' properties are located in vibrant communities and neighborhoods. Residents can enjoy proximity to schools, shopping centers, parks, and other amenities, enhancing their overall living experience. The company prioritizes the safety and security of their properties, providing residents with peace of mind.

Online Presence and Technology: Morgan Properties' website is user-friendly and informative, allowing potential and current residents to easily navigate through property listings, amenities, and other relevant information. Online payment options and other technological conveniences are available, making rent payments and other transactions convenient for residents.

Reputation and Reviews: Morgan Properties has garnered a positive reputation among previous tenants. The overall satisfaction level of tenants is high, with many praising the company's professionalism, responsiveness, and commitment to resident happiness. While there may be occasional complaints, Morgan Properties consistently addresses and resolves issues, showcasing their dedication to maintaining a positive tenant experience.

Sustainability and Green Initiatives: Morgan Properties demonstrates a commitment to environmental responsibility through their sustainability efforts and green initiatives. They prioritize energy efficiency in their properties, implementing eco-friendly practices and technologies to reduce their carbon footprint.

Overall Rating and Recommendation: Based on the evaluation of the above aspects, Morgan Properties receives a high rating. Their commitment to customer satisfaction, well-maintained properties, and convenient amenities make them an excellent choice for individuals and families seeking a comfortable and enjoyable living experience. While occasional complaints may arise, Morgan Properties consistently addresses and resolves issues, showcasing their dedication to resident happiness. Overall, Morgan Properties is recommended for those looking for a reliable and reputable property management company.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Morgan Properties customer service

Phone number

+1 (610) 265-2800

Website

morgan-properties.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Morgan Properties?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Morgan Properties Customer Service. Initial Morgan Properties complaints should be directed to their team directly. You can find contact details for Morgan Properties above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Morgan Properties. Discuss the issues you have had with Morgan Properties and work with their customer service team to find a resolution.