Complaint Rating:

Company information:
Moonko LLC/Hobbygen.com
United States

-On Dec. 1, 2008: Placed an order for a pre-order item that will be release in April 2009, paid in full via instant pp cash.

-On April 25, 2009, . emailed them to check up on order, they said it has not been released yet as it's still April.

-On May 5, contacted them again to see, said they need to check with their supplier.

-On May 10, never heard back so emailed them again. Said they don't have it, and don't know when or will ever get it. I asked for est. date or refund to buy somewhere else. They said it has not been released yet in the US.

-From May 10-late May, I called and went to several stores around me, they all have the items in stock or on shelves. Contacted Hobbygen.com again and told them that. They no longer response or give me an answer or refund. Email and called them many times.

-Now June 5, no response, no items at all. I even called in and left a message because no one picked up. Also left a message to their website.

So in short, they took the money, but never even place the order with their supplier or they never intend to have real items at all. When confronted by their lies, they stop responding.

Update: on June 11, after I filed a compliant with the NY Consumer Affair and fax all the paper works, I got an email saying item shipped. I waited for days and emailed to ask for shipping info. It has been a week and no item or shipping info. I paid over $18 for priority with tracking and such. They are now a thief and a liar. They even lied about shipping an item they never even have in hand.

AS of June 21, 2009, Never got the item, no response, fake shipping email.

NOTE: One person run both Moonko LLC and hobbygen.com. when I placed my order it was from website, then Paypal show the name and Moonko LLC as the receiver.