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CB Appliances Montel Health Master

The good, the bad, and the ugly - discover what customers are saying about Montel Health Master

Welcome to our customer reviews and complaints page for Montel Health Master. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Montel Health Master.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Montel Health Master's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Montel Health Master, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Montel Health Master. Your feedback is an important part of our community and will help others make informed decisions.

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8:12 am EDT
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Montel Health Master refund

I did not like the machine and when I tried to return it with a guarantee of a refund, the return address was bogus. I finally got hold of someone named Victor, operator T84, who gave me an address to return the machine. The company refunded only part of my money- I paid $179.94 for the machine and was refunded only $149.97, plus $25.85 shipping charges to return it. I want the rest of my money including the shipping charges.
In hopes this complaint generates a response.
Carolyn Bliss

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52279raquelr
, US
Apr 09, 2013 10:38 am EDT

I found it does leave chunks. Also, I was quoted the three payments of 49.99 and was charged 209.96. When I called about it they were only willing to give me a 40 dollar discount, when it should be more like 50. The person on the phone would only argue with me . When I asked to talk to a supervisor they said they would call back and never did.

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Montel Health Master refund of return shipping

I ordered the Health Master off the infomercial on TV. It worked once. The second time I used it the motor froze up and just would not work. I called the customer
service number and the rep. went through a series of things for me to do. Nothing worked;the motor remained frozen.I told him I just wanted to return the machine and I
didn't want a new one. I followed all return instructions and paid for the return shipping. Now they say they will not refund shipping charges because "they "say that I re
fused troubleshooting. That's not true! According to the infomercial, all money will be refunded if for ANY reason you decide you do not want to keep the unit! I think this is
an absolute SCAM for your customers and Montel Williams should be ashamed to have his name connected to this product! I WANT MY MONEY BACK

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RDPOKE
Saint Louis, US
Nov 24, 2013 3:42 pm EST
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IS THERE ANYBODY OUT HERE THAT TRIED TO RETURN THE HEALTH MASTER AND WAS TOLD THAT YOU HAVE TO PAY FOR THEM SHIPPING IT TO YOU .WHEN YOU ORDER IT THE SHIPPING WAS TO BE FREE I'M GOING AFER THEM BECAUSE THEY ARE FALSE ADVERTISING SAY $49.99 FREE SHIP NOW IF FOR ANY REASON YOU DECIDE YOU DON'T WANT IT THEY WANT YOU TO PAY THEM FOR SHIPPING IT TO YOU PULSE PAY TO RETURN IT THAT'S NOT WHAT THE COMMERCIAL SAY NOR COUSTMER SERVICE WHEN YOU ORDER IT, THEY TELL YOU THAT WHEN YOU SAY YOU DON'T WANT IT TRYING TO GET YOU TO KEEP IT.HIT ME UP AT pokerochelle@yahoo.com

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Heathmaster NO!
, US
Apr 17, 2013 2:29 pm EDT

I ordered this machine saturday april 14 2013. Then i read reviews and called monday to cancel the order. The rep told me i could not cancel because it was ready to ship. I kept insisting i did not want the machine. Tuesday i called back. The machine still had not shipped and again they refused to cancel my order. Today is wednesday and it still has not shipped but i am not wasting my money calling again. I told them yesterday i am disputing all charges on my credit card since they have had adequate time to cancel the order. I am also changing the number on my credit card so they cannot keep charging me. They are not a good company to deal with.

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flyerd1
Spokane, US
Jun 04, 2011 10:19 pm EDT

Makes us remember to think twice b4 buying TV products. I'm a little suprised that Montel would have his name attached to something like this, I thought he was better than that... Dissapointing...

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10:22 am EDT
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Montel Health Master Broke after 3 weeks

The product is great but the engine is not. It broke after 3 weeks. I purchased a seven year warranty and followed the instructions to return it. I called to check on the status and was told I probably should have sent a check with it. The warranty I purchased does not mention any payment for repairs and I followed the instructions to a T. After explaining this to the customer service lady, she checked on it and said they would process it soon and send a replacement.

The problem is, the thing broke after three weeks. Plus the customer service people have no idea what they are talking about. Hopefully I just got a bad unit because I do like it. However, I would not recommend buying this. I would buy a Vita Mix next time.

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Jacqueline Blackwell
Saint Louis, US
Nov 07, 2013 2:03 pm EST

I used the Montel Health Master for at least 5 times and the motor went out. I should had known when I called to order it and the sell person asked me did I was the blade that is advertised on TV. Too me this should had be a red flag. Why should they advertise a part that the customer will not get in the product. My juicer is taking up space on my kitchen table. I thought why should I pay for another motor and then it go out. I spent over $200 for this product and not to mention for the meal plains. Yes I feel like a sucker. I could had invested in a couple of blenders from Wal-Mart and long as I kept the receipt I could had returned them without additional charges. My blender I did purchase from Wal-Mart has lasted much longer than Montel's.

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1stuby
Rutherfordton, US
Mar 11, 2012 2:43 pm EDT

who ever buys stuff off the tv are suckers, why you think they put it on tv and not selling in stores because, they know.

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3:29 am EDT
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Montel Health Master Stealing MY money the worst customer service

I ordered a Montel Williams Health Master which was defective! After several attempts to return the product I was not successful after being told I would be sent a shipping label and all would be well. It WAS NOT! Finally I got them to give me a shipping label and all seemed fine. EXCEPT! THEY JUST CHARGED MY CREDIT CARD FOR 2 MORE MACHINES! What the f! Now I have to shut down my cards, and FIGHT TO STOP PAYMENT. SOOOOOOOOOOOOO now INSTEAD OF JUST RETURNING A DEFECTIVE MACHINE TO GET ONE THAT WORKS I will send all there trash back and write Montel myself. THIS IS AN FNING SCAM. STAY AWAY OR RISK THEM STEALING MONEY FROM YOUR CARD.

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52279raquelr
, US
Apr 09, 2013 10:53 am EDT

I also only bought this one thing on Tv.I was ripped off! Never again. I was suppose to be carged 50 dollars less and the mashine is not any better then the cheep blenders at the department stores.

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SickofLiars
Elkins Park, US
Jun 20, 2012 3:04 am EDT

I too was duped by Montel Williams! I AM SO DAM MAD, I WANT TO SPIT IN HIS FACE! HERE IS A MAN I TRUSTED! AND NOW I MAY AS WELL HAVE JUST THROWN $250 IN THE TRASH! I USED MY HEALTH MASTER TWICE! 2 FRIGGIN TIMES AND NOW IT JUST WILL NOT WORK! I tried every plug in my apartment, every outlet and still, it does not work! I want to know what is Montel going to do about all of these great consumers he screwed?... AND IT DOESN'T FEEL GOOD, MONTEL RIPOFF mother F...!
NOW I KNOW WHY YOU GOT A DISEASE, ###! LOOK IN THE MIRROR! HE SHOULD BE TAKEN OFF TV...HE'S GOT A WHOLE WEB SITE OF COMPLAINTS ON HIS HEALTHMASTER! WHY IS HE STILL ON AIR?!?!?!?!

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LORETTA JENKINS
, US
Oct 06, 2011 10:54 pm EDT

I AM SO GLADE THAT I DECIDED TO CHECK COMPUTER BEFORE I PURCHASE ONE OF THOSE MACHINE FROM MONTEL I WAS GOING TO ORDER ONE. I AM GLADE I READ COMMENT FROM PEOPLE THAT ALREAY HAVVE ONE

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flyerd1
Spokane, US
Jun 04, 2011 10:40 pm EDT

Makes us remember to think twice b4 buying TV products. I'm a little suprised that Montel would have his name attached to something like this, I thought he was better than that... Dissapointing...

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Bobby bambam.
, US
Sep 28, 2010 2:28 pm EDT

HI, , I'm BamBam, a musican out of New England, came home after a gig and sat down to chill for a bit and watch some TV..and to my eyes I see this magnificent machine do something great befor my eyes. I NEVER BUY STUFF FROM TELEVISION, , but I was this time, , , , but after reading all the bad news about this product!? thank U all for making me not do it... Montel? shame on u.

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8:31 pm EDT
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Montel Health Master No Service Response

I purchased the Montel HealthMaster in November of 2009, used it with great joy for three months. In Feb, 2010, the motor stopped working. I contacted customer service (I purchased the extended warranty) and they said I didn't need to send the unit, they would just send a replacement base unit. Every month since then, I have called the customer service line, and every time, I am told, it will be in the next shipment, within the next two weeks, and will be shipped immediately. I have asked to speak to a supervisor, and they are never available. I am told to be patient, and there is nothing else that can be done, it is on backorder and will be shipped when received. I have now been waiting for the replacement part longer than I was able to actually use the unit. I requested an entire full replacement (motor and blender) could be sent, and was told they can't do that.

Come on Montel, it has your name on it. Get behind your product, you have no problem endorsing it to sell, how about supporting it to work. I certainly can't get any action, maybe with your name on it, you can!

John Sutton

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flyerd1
Spokane, US
Jun 04, 2011 10:39 pm EDT

Makes us remember to think twice b4 buying TV products. I'm a little suprised that Montel would have his name attached to something like this, I thought he was better than that... Dissapointing...

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2:20 am EDT
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Montel Health Master Poor Service

This is a copy of what was just sent to "[protected]@myhealthmaster.com" - the only alternative I could find for the insaneness of trying to go thru calling "Customer Service" which is anything but...!

To SOMEone who may be concerned...PLEASE!

Mid April (April 8th or April 14th) I ordered ONE HealthMaster - later in April I received TWO and was billed for two. The day I ordered I had placed 2 calls. The first call I ended up canceling my order as the young man taking the call obviously did not know what he was doing. It took a very long time and he kept putting me on hold. In that same 1st call I asked him to please just cancel the order, I did not want to order thru him. He told me that he canceled the order. I called back on the same day and spoke with a woman who had obviously done the sale before and was very good. Went thru the entire process with her and placed my order - for ONE HealthMaster. She offered a 2nd one at 1/2 price - No thanks. It would follow then that if I truly wanted 2 machines that I would have gotten the 2nd for 1/2 price. I ordered ONE and received and was billed for TWO.

I have made multiple calls simply trying to get a paid return label to send back the 2nd (unordered) product.

Here are the dates, times, who answered and what I was told:

4/27/10, 10:45AM, Carmen. I told her I had ordered one and received two. She told me all I needed was an RA # and could return the unordered product and that shipping would be paid. When I went to write the number on the return label I read on the label that the sender (me) would have to pay shipping.

4/28/10, ? time, Laura. Told Laura the same as I told Carmen, including what Carmen told me and what I had then read about me having to pay for shipping for something that I did not order. Laura told me she would e-mail a postage paid return label and that I should expect it in 24-48 hours. This call was really long and she had trouble "finding me" as "the computers were down".

5/3/10, 1:30pm, Male person ? name. Recapped all of the above - he never could get my info to come up - waited and waited on hold - and finally told that I would need to hang up and call back again. When asked if I could speak to a Supervisor was told "No, all the supervisors are on calls so are not available". He offered to take my number and have a Supervisor call me back. Never received a call.

5/3/10, 1:45pm, James. Recapped, again, all of the above. James asked me about 2 calls on the day my order was placed. Yes, there were 2 calls. The 1st call was answered by a young man who obviously did not know what he was doing. It was taking him forever to take my information, he kept putting me on hold and I did not have the confidence to continue my order with him. I asked him to please cancel my order and he said that he would. He obviously did not. James explained that the call would have to be "pulled" to verify that I canceled that order in the same phone call, and then a shipping label could be sent. ((mind you this is all simply to have a prepaid return label to return something that was mistakenly ordered by one of your people)). I was quite certain that James told me that process would take 24-48 hours.

5/12/10, 4:10pm, Keebel. Once again explained what had happened and that all I am requesting is a pre-paid return label for the unordered machine. He explained that the call had been "pulled" but had not been completed as yet. The reason given was because "there is a backlog of so many calls to be pulled"... or something like that. But that he could put in another request. Explained to Keebel my frustration with the whole process and how poorly it is being handled! Received RA # for 2nd machine as I plan to return BOTH of them. I want nothing to do with this product or anything to do with Montel endorsed products. Asked for Supervisor - "all on calls and not available" (surprise).

5/12/10, 4:25pm, female. Explained briefly above - and that I had forgotten to ask Keebel to cancel the back-ordered Recipe Book. She insisted on hashing through the entire process that I have been thru. Explained to me that the call truly has been "pulled" and that it does take a while for that to happen. She asked if there was something she could do to make my experience better. (?besides a pre-paid return label?) I said it would be nice to speak to a Supervisor who can maybe do something about this poor process. She said she would put me through to a Supervisor. Sat on hold for a while and then the call went to an undefined Voice Mail! Really? And now I did not get my Recipe Book order canceled. (!)

5/12/10, 4:28pm, Carlos. Gave Carlos my name and phone number to look up my number explaining that I would like to cancel the back ordered Recipe Book. He put me on hold for several minutes. Back on the line, and tells me he canceled the Recipe Book order. Asked if there could be anything else - I asked to speak to a Supervisor - was told they are all gone home at this time.

SO - if any of my calls really ARE "pulled" you will hear the obvious frustration in my voice. Here are the fast facts:
1) A mistake was made by the young man who took the 1st call.
2) I received and was billed for two machines when I only ordered one (see #1)
3) I am simply trying to get a pre-paid return label for the machine that was mistakenly sent to me.
4) Of all the calls that were taken - none have helped
5) There is never a supervisor available
6) Not any one person had same answer to any of the questions or concerns - no standardization obviously
7) Multiple calls were very lengthy due to "computers being down"

I expect that there will be a resolution to this situation or compensation of some sort - and within a short (no more than one week) amount of time. I really and truly do not believe I have asked for too much: A prepaid return label for a machine that was mistakenly sent to me. A mistake made by one of your people.

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fred ayvaz
Litchfieldpark, US
Dec 15, 2010 8:33 pm EST
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I am notg happy with Health Master from the second month of buying the product the canster leaks every time I try to blend any thing in it and motor is very load to order to make the soup in it I have to put the blender outside due to high noise ratio. I am very displease about the blender. I called up the customer service to replace the defective part and they trying to charge me for it.

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This review was chosen algorithmically as the most valued customer feedback.

Yesterday, 4/18/10, my husband and I were looking for a blender that was strong enough to blend veggies and fruits. We happen to see Montel's infomercial and liked what we saw. We went to Bed, Bath & Beyond and purchased one for close to $200 minus their 20% discount coupon. New to juicing, we were very excited to try it out. I read the recipe books that...

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Montel Health Master Poor Customer Service

In mid-June, I ordered and received a Health Master blender. The blender stopped working after using it for approximately a month. On June 17, 2009, the listed customer service telephone was contacted. We were informed that a return label would be forwarded to return
the Health Master. To date, the return label has not been
forwarded. After, at least, four additional calls still no response. Requests to speak with a supervisor were met with evasiveness and resistance;i.e. "she cannot come to the
telephone now "; "the supervisor is busy now"; or "I'll have her call you back". I still have not been contacted by anyone. My greatest fear now is that my blender will never be replaced. I find the actions of the staff member to be unacceptable. Your immediate attention to this
matter is requested.

Thank you.

with i

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Robjo
, US
May 03, 2018 11:15 am EDT
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I bought My Health Master about 1 year ago. I've used it a few times and it worked good. Every time I would wash out the container and set it back on top until I would be ready to use it again. After about 2 months of not using it I placed it on my counter and tried to turn it on and it was DEAD. NO POWER. All I did was use it then clean it and set it to the side until next time.

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mMemory
Bridgetown, BB
Feb 20, 2022 7:51 am EST
Replying to comment of Robjo

I too have a Health Master and it does not turn on. Dead and NO POWER. How do you get proper service after spending so much money on this machine.

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Sheddrick Sanchez
, US
Jan 04, 2017 4:37 pm EST
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I Call the number provided in this product because the health master didn't work. I was told that a return level would be sent, which didn't happened. After another call I was told to send it back with $20.00 shipping and I would receive another unit, and refund for the shipping. This also didn't happen, now you have my unit that is not working and my money for shipping. Please help or should I file a law suit to recover the cost of this product with shipping and associated cost? Why not just send me another unit after all it was already paid for. SHEDDRICKS@YAHOO.COM, 318.230.5007. I SEE THE COMPLAINTS, BUT WHAT IS THE SOLUTION? WHY IS THIS COMPANY STILL ALLOWED TO SELL PRODUCTS? WHO CAN HELP GET OUR MONIES BACK?

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DarleneG4367
Tulare, US
Aug 09, 2014 8:14 pm EDT
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I purchased this product about 2 years ago and I've gotten the warranty. I've had constantly had to call to have a replacement. This is the 2 or 3rd time replacing this piece of ###.

Does anyone know if I can get a full refund now if I try to contact customer service? Or Is it too late to get a refund?

Thank you.

Darlene

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Vickier
Whitehall, US
Oct 24, 2013 9:14 am EDT
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After spending $25 to get a replacement container for my Montel Williams healthmaster since it started leaking some black goo out the bottom of it...I now cannot lock the lid onto it...it is so tight I can barely move it which wouldn't be a problem except you have to have it locked into place for the blender to even turn on...I tried oiling the rubber portion of the lid but nothing works...How aweful

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James Roxby
Fort Walton Beach, US
May 28, 2013 1:03 pm EDT

Ordered the HealthMaster on May 11, 2013 and they said it would be sent out. today, May 28, 2013, they said it was on back order and 7-10 more days until it is sent out but they would not give me a date. They said it was made in the US but keep getting India Customer service. I read about all the problems about HealthMaster Customer service on the Internet and now I understand. I simply would not waste your time and money with this product.
James Roxby
Florida

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Harry111
Buckeye Lake, US
Mar 30, 2013 11:31 am EDT

I have a hm and after 2 weeks the motor wasn't working properly. It's sitting on the shelf collecting dust a worthless piece of... I ended up buying a Ninja and wow it is a hundred times better a great machine! So, if you looking for a good product I highly recommend the Ninja. I won't listen to Montel pushing anything again.

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c leamon
Telford, US
Dec 22, 2012 8:13 pm EST

Sounds familier but I got my first blender after a month it stopped worling then they replaced it 5 months same thing and now the third one i am 4 mts in the picther is leaking and the moter is emitting a rust like substance atound the top ughhhhhh... are they serious i could have got a better blender at walmart for $20

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mshames
San Diego, US
Oct 16, 2012 8:49 am EDT

I had the same problems with the pitcher. Mine lasted a whole three months. Customer service was unresponsive. The design is defective. Definitely DON'T buy a HealthMaster blender.

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Waf
Vancouver, US
Jun 22, 2012 1:04 pm EDT

It's not worth the headache and money... I have bought one, I have passed on to others to buy one. I also bought one for my mother. Everyone I know that has a health master something has gone wrong in 3 months use. For me, I have had to buy 2 pitcher for free but, $30 ea. for shipping and handling that is a rip off. The bearings in these pitcher suck can not handle the power, burn out in a month use. They need to make it right and put a warranty on the whole unit specially the pitcher. Customer Service sucks, always get the run around. I will not suggest to anyone to buy one of these again. The money I have put into it I should of bought a vitamix. Which I know from a lot of people it will last a lot longer, going on ten years and going strong. I took Montel's word and it bit me in the $$$$ butt. I would save a little more money and buy the number blender, it will save you money in the long run.
Seattle, Wa.

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Quality Counts
, US
May 11, 2012 1:05 pm EDT

I don't know about the Health Master, but I have enjoyed my Vitamix for 12 years now without any problems. Yes, we paid more, but the product is a quality built machine. We have made the frozen sorbet, hot soup, protein shakes, and fruit smoothies. I did buy a Champion juicer for when I want to make juice without all of the pulp. The Champion brand is also a quality machine. After reading some of these comments, I am glad that I do not have a "crush" on some television personality that might cloud my judgement when I decide to purchase equipment to help me eat healthy foods. Good luck in your search. I hope my comments help.

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