Complaint Rating:

Company information:
Monroe Muffler
Swansea, Massachusetts
United States

I went to Monroe Muffler to get an oil change. I asked them to check a rattling noise that I was experiencing on the front left side of my car whenever my car hit a bump. It sounded like something was loose or broken. After checking my car, I was told that I needed front struts, top mounts, and a sway bar link. This was to be followed by an alignment. Total cost: $1, 020.

Later that week, I dropped my car off at a local car repair shop that I trust for a second opinion and estimate. Later that morning, when I called them back for the estimate, they told me that the car was done. What they found was that a bolt was loose. A couple of turns with a wrench and no more rattling sound. They charged me $35.

What I have learned is that the technician at Monroe Muffler is either incompetent or a croook.