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MoneyBookers.com, London Complaints & Reviews - Money scam

MoneyBookers.com Contacts & Informations

MoneyBookers.com

Posted:    Valerie

Money scam

Complaint Rating:  36 % with 11 votes
Contact information:
moneybookers.com
United Kingdom
www.moneybookers.com
While i have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers I've never had trouble. 3 weeks ago, i attempted to withdraw my money to my verified bank account, as I've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When i first opened this account, i sent my ID, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents TWO MORE TIMES. My only assumption for them asking for this sensitive information over and over, is that they are LOSING it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website.rnIt's been 8 days, and ive still not been contacted and STILL cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as i attempt to resolve this crisis. rnrnI had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.
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 1st of Jun, 2008 by   Wordperfect +1 Votes
I would support your view, although I did not get as far as you. I tried to join, that took ages and then tried to upload money by credit card.
Here I ran into trouble, after filling all forms for "verification" I was told my account was frozen and closed.
I tried to contact them, it is a stupid procedure which sends the customer from one link to another and in the end the choices do not apply. One either starts again or, as they I guess they hope, gives up in frustration.
My bank told me the report was false and my credit card was indeed still active, they had not touched it.
I reported this back to money bookers and opened another account with a different credit card.
The reply was to "kindly inform me I had violated their terms by opening a second account" whereas in fact, they had shut down the first.
They also "Informed me" they had closed the second and would continue to do so even if any account had funds, presumably meaning they would keep my money.
There was no mention in their reply to my question asking how I went about funding by credit card.
When i tried to do this I was told by the system that [I live and work in China] that option was not available and I needed to make a bank deposit into their bank by Euro or US dollar, interestingly not British pounds.
Clearly, being in China this is not easy.
I have now written asking them to close my account, I expect this will result in further hassle.
I agree, they are completely incompetent and their replies verge on patronisation and rudeness.
Also, the grammar and register of the replies is that of a school drop out, maybe neither here nor there but I would expect a company that is handling international finance and posing as a bank taking my money to hire people who at least have some education.
They may be fine for sending a few bucks or what ever to Aunt Joe in Stratford if you live in Bedfordshire, but as far as international business is concerned, AVOID them.
 5th of Aug, 2008 by   Valerie 0 Votes
While i have had an account with moneybookers.com for quite some time, to recieve payments for ebay related sales from international customers i've never had trouble. 3 weeks ago, i attempted to withdraw my money to my verifyed bank account, as ive done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again.rnrnWhen i first opened this account, i sent my ID, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents TWO MORE TIMES. My only assumption for them asking for this sensative information over and over, is that they are LOSING it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website.rnIt's been 8 days, and ive still not been contacted and STILL cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as i attempt to resolve this crisis. rnrnI had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.
 2nd of Oct, 2009 by   amp2009 0 Votes
I completely agree with this person's opinion. Moneybookers definitely is a scam! Beware of them.
 1st of Dec, 2011 by   SecretXXX +1 Votes
Agree with you, Moneybookers is SCAM SHIT CRAP. BEWARE DON'T use Moneybookers NEVER EVER ! And tell this to all your friends and friends of friends.
 13th of Aug, 2012 by   skrillhater 0 Votes
Thats true..why they need all this sensitive information when they are not bank. User himself can't change anything even if its their personal information. They said you signed up agreement. Means whatever you give them stays with them for at least 5 years. you can't remove your credit card, you can't remove your social security number, id information, address...nothing can be removed from their records..what are they FBI?? To hell with money bookers DON"T use them ever if you care about your privacy. Someone should hack into their servers and later everyone should sue for invasion of privacy to shut them down.
 31st of May, 2013 by   froarcher 0 Votes
hi i am gutted cant use my credit card now have to register that bull worked fine 2 time now bookers change everything cant credit my kalonline game and no otherway to pay what can one do i just want pay and play not give out info that they should not have it so rong
 17th of Sep, 2013 by   AlphaOmega2020 0 Votes
Tons of charges to these people for same amount over and over $26.96 in my bank account. Bank says this is obvious fraud and they closed the card associated with the bank account and have initiated an investigation. I will be getting all the money back. Additionally, because these charges are international and I spotted them within 72 hrs they will not be paid out as the charges are still in "pending" staus. They should have picked someone with more assets !!!

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