Complaint Rating:

Company information:
moneybookers.com
United Kingdom
www.moneybookers.com

While i have had an account with moneybookers.com for quite some time, to receive payments for ebay related sales from international customers I've never had trouble. 3 weeks ago, i attempted to withdraw my money to my verified bank account, as I've done many times before. I got a notice in the website, that they needed a credit card verification too. I added my cc info, and nothing happened. It just asked for verification again. When i first opened this account, i sent my ID, my social security card and my home address verification on bills. They have since sent a letter to my house with a code to verify that, and asked me for all those documents TWO MORE TIMES. My only assumption for them asking for this sensitive information over and over, is that they are LOSING it. Creating a serious privacy black hole and endangering me a great deal. Since this problem began, they asked me for all these items, again. I complied, and sent this info via scanned documents into there website.rnIt's been 8 days, and ive still not been contacted and STILL cannot withdraw my money. It should not take a month, to make a withdraw, period. It's less then 300 dollars, hardly even a sum to be concerned with for this company. However, for the last 3 weeks, moneybookers.com has completely ignored me as i attempt to resolve this crisis. rnrnI had found the service useless for my international customers, but if this is now the way they treat people, with completely incompentance then they need to be dropped from your program.