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2.5 1309 Reviews

Airtel Complaints Summary

492 Resolved
816 Unresolved
Our verdict: Engaging with Airtel, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Airtel reviews & complaints 1309

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Y
6:07 am EDT
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Airtel 4g dongle hotspot

I recently bought airtel wifi 4G hotspot from airtel outlet. I was told if I recharge by 345 before 31st of March I will get 1GB per day. I also got 5 GB starter bonus data. As time went by I soon started getting low balance/data massages and internet stopped in a few days. I asked the vendors and they said I need to talk to customer care. Customer care people said 345 recharge gave me only one GB data and unlimited calls for one month which I cannot use with my modem. I distinctly remember 1GB / day on 345 pack on airtel.in recharge portal. Feeling cheated and misinformed.

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Airtel Presence
, IN
Apr 18, 2017 11:01 pm EDT

Dear Yash,

This is with reference to your post, dated 17 April 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
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5:32 am EDT
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Airtel airtel prepaid sim card [protected]

sir mene idea ka number 4 saal pehale airtel prepaid me port karvaya tha number hai [protected]. 27 march ko caompany ne mera number bina kisi callback ya anaya suchna ke mera nuber out of service kar diya. meri sim me 260ka main balance aur airtel money me 78 rs ka balance tha. ab meri sim ka record kahi bhi kisi bhi airtel ke adhikari ke pass dikhai nahi de raha hai. sabne yah jawab diya ki apki sim khatam ho gayee hai ab number recreat nahi hoga. mera sara online work ishi sim number se ho raha tha. plz solution batane ki kripa kare.

mera name - hariom mewada s/o. mr. Gajraj singh
Adress- vill-siyakhedi, teh-ashta, disht-sehore mp bhopal 466114

mere new contact no [protected] hai. thank u

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Airtel Presence
, IN
Apr 08, 2017 1:58 am EDT

Dear Mr. Mewada,

This is with reference to your post dated 1 April 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Airtel Presence
, IN
Apr 02, 2017 1:28 am EDT

Dear Mr. Mewada,

This is with reference to your post, dated 01 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtelpresence@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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ComplaintsBoard
C
5:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Airtel poor internet broadband service

I am having a telephone line with Broadband service fr over 10 years on the upper most residential plan. I have to keep reminding Airtel to improve their service but to no avail. At present the best plan which is available in other areas is 400Gb, @ 100 Mb. but I am being offered only 8 Mb. speed as they dont have that service available in my area, Then why do they charge me for the 100 Mb. speed Whenever I call them they give me all excuses, and keep charging for the higher speed plan, but dont give me, saying it is not available in my area. Then why make false claims.
If they cant provide me better service, I have to look for some other service provider.

Read full review of Airtel and 1 comment
Update by Capt. G K Sharma
Mar 27, 2017 5:27 am EDT

You already have my details My Broadband Number is [protected], and Mobile Number is [protected]

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Airtel Presence
, IN
Mar 27, 2017 12:12 am EDT

Dear Capt. Sharma,

This is with reference to your post, dated 26 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
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10:14 am EDT
Resolved
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Airtel sim reactivation

Airtel's service is pathetic.
My mobile got lost and hence deactivated both my sims (Airtel and BSNL).
Next day, I applied for duplicate sim and requested for reactivation.
Surprisingly BSNL reactivated within 4 hours and India's Largest Telecom service provider Airtel has not yet activated even after 10 full hours.
When I contact the call centre, they cooly say it will take 48 hours!

Oh really...shows the amazing speed of Airtel.
I am moving OUT of Airtel!

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Airtel Presence
, IN
Mar 22, 2017 3:24 am EDT

Dear Shrikanth,

This is with reference to your post, dated 20 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

ComplaintsBoard
P
6:42 am EDT
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Airtel sim card problem

hi,
wen ever i switch on my mobie it says please insert sim card,
i have changed the handset, still it says the same, i.e : sim access error.
what to do now. all my bank details and important information is linked up with this number, i could not even tak another sim wth same number as the person with proofs has passed away.
my number is [protected]
manjusha.[protected]@gmail.com
pls respond me

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Airtel Presence
, IN
Mar 16, 2017 3:37 am EDT

Dear Mr. Kruthiventi,

This is with reference to your post dated 12 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Airtel Presence
, IN
Mar 13, 2017 12:17 am EDT

Dear Mr. Kruthiventi,

This is with reference to your post, dated 12 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
N
3:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel mobile prepaid

I have recharged with Rs.109 on 8th Feb 2017 and with Rs.44 on 9th Feb 2017 using Paytm.Recharge was seen as successful on paytm as well as I received message saying recharge was successful. Amount was also deducted from my card. But balance was not credited to my account. Also checked with *121*2#.
Transactions ID for both recharges are:
Rs.109 - 8th Feb - [protected]
Rs.44 - 9th Feb - [protected]
Additionally I am also facing issue with network. I can access my 3G net from my office (SP Infocity, Fursungi, Pune) but I can't get any calls or I can't make a call as it is showing network error. But sim card is showing full network and internet is working from office.

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Airtel Presence
, IN
Feb 21, 2017 4:53 am EST

Dear Customer,

This is with reference to your post dated 9 February 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtelpresence@in.airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Facebook - www.facebook.com/bhartiairtelltd

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Airtel Presence
, IN
Feb 16, 2017 11:20 pm EST

Dear Customer,

This is with reference to your post, dated 9 February 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
K
12:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel faulty dvr set top box replaced which does not record

My airtel dth consumer number is [protected]-001.
My old airtel dvr set top box was not working properly as it was restarting every 5 min, so it was replace with new dvr set top box.
But new set top box does not record after pressing record button, just gives error "sorry you cant record this program. "
And customer care does not take complaint. They want error code to take complaint.
But I just get error message that "sorry you cant record this program. " and no error code.
Worst service by airtel dth.
Also this new set top box is not updating its software version and has old software version of 2011.

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Airtel Presence
, IN
Nov 24, 2016 9:36 pm EST

Dear Mr. Dingankar,

This is with reference to your post dated 24 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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ComplaintsBoard
K
6:43 am EDT
Resolved
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Airtel defective modem and no, speed right from the date of installation of new connection

Please note that, I have got the fixed line broadband wifi connection installed in july'2016. Since then till yesterday, I was facing the problem of its speed. I was supposed to get 4 mbps but I hardly got 0.2 mbps, whenever I used. Since it's a residential connection, my usage of internet is quite low but just to let you know that, I could never work even a single day because of the much low speed.in spite of that I wasted my several days in complaining (You may please check your records for dates).in the very beginning of installation, your technical staff came to resolve the speed problem and said that the modem is defective, but they never changed it, in spite of my reminders in all my complaints so far. Somehow they managed to show me the maximum speed every time, they visited, but whenever I opened the connection, I never got the speed.

Finally your person has replaced the modem yesterday but with an old repaired one. Thankfully, I am getting the speed now. Now my complaint is about my monthly bills, which I already paid and one is due, for which I did not get the speed at all due to the defective modem installation. I request you to adjust the paid amount, in my future bills and waive off the due amount. Your billing should start as fresh from yesterday onwards (I. E. 14th of october' 2016).
Many thanks

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Airtel Presence
, IN
Oct 20, 2016 4:14 am EDT

Dear Customer,

This is with reference to your post dated 15 October 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtelpresence@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtelpresence@in.airtel.com

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Airtel Presence
, IN
Oct 15, 2016 10:10 pm EDT

Dear Customer,

This is with reference to your post, dated 15 October 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtelpresence@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
M
8:38 pm EDT
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Airtel non refund of deposit

Sir,
Amount refund since the connection denied.

We have booked a broad band connection to our new residence no.Ex.postal staff quarters, tailor's road, Chennai 600010 on 14.09.2016. The Saidapet showroom of airtel has given us false assurance saying that postal quarters allotment letter and an ID proof is enough, after two days when we called them to ask the status, they come up with problem saying that allotment letter is not accepted and when we asked to return the deposit/installation charge of Rs.1000, they asked time till 24th of September 2016. We havent received either the connection not the amount yet. We assume that the officials are dodging . So we request your kindself to refund the amount immediately .

I also spoke with documetation incharge, but havent receive the proper response.
Serial no (of the CRF IND) TNPC786228 BY CASH signed by the official Mr. Ganesh cell no [protected].

Thanks and Regards,

Mugilan. P
Mobile: [protected], [protected]
Email:[protected]@gmail.com

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Airtel Presence
, IN
Sep 30, 2016 11:54 pm EDT

Dear Customer,

This is with reference to your post dated 30 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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9:45 pm EDT
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Airtel landline & broadband - payment of rs 242.00 not credited in my account.

Bill payment txn id [protected] of rs 242.00 on may 9 2016 - not updated in my account.

Payment of rs 245 was done after rs 242 was not credited.

There are 2 payments to airtel on may 9th.

Rs 242.00 is not credited to my accounts.

Please credit as early as possible.

Airtel customercare... Not caring to my query... Giving vague answers & trying to close the complaint, without coming to satisfactory answer.

Gaurav muttoo

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Airtel Presence
, IN
Sep 18, 2016 12:45 am EDT

Dear Customer,

This is with reference to your post dated 8 September 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

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Airtel Presence
, IN
Sep 14, 2016 10:51 pm EDT

Dear Customer,

This is with reference to your post, dated 8 September 2016.

We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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ComplaintsBoard
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4:28 am EDT
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Airtel money deducted from account but neither get any recharge nor refund

on 29th July I was trying to recharge my airtel no. [protected] from Myairtel App. But due to poor network the trasaction was failed but Rs. 295 was deducted. today is 24th August, still I didnot get the money back.
As per the bank (Central Bank of India) the amount is credited to the company (Airtel) and if the transaction was unsuceessful they will initiate a refund.

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Airtel Presence
, IN
Aug 25, 2016 3:07 am EDT

Dear Customer,

This is with reference to your post, dated 24 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com
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5:36 am EDT
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Airtel stop unnecessary services and plan

Respected sir,

My self mukesh kumar having airtel cell no [protected] using since last many years.

I m requesting since last 5 months to company to stop blackberry services and change my bills plan from rs 800 per month to rs 200 per month. But no one is accepting request and issue bills every month @ rs 2000/- to rs 2200/- . Black berry services monthly rent is 399/- per month + tax. I am already deposited rs 8000/- to rs 9000/- extra due to airtel as bills already generated and they hv stopped outgoing due to non-payment.

Humbly request to all, kindly refund my all extra pmt which is been charged by airtel and stopped unnecessary services and help us to reduce our monthly bill @ rs 200/- per month.

Thanks & regards
Yours faithfully
Mukesh kumar-[protected]

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Airtel Presence
, IN
Aug 31, 2016 3:47 am EDT

Dear Mr. Goel,

This is with reference to your post dated 21 August 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call.

Please write to us at airtel.presence@airtel.com

Look forward to hearing from you.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com
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mukesh duggal
, IN
Aug 22, 2016 2:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Akanksha Singh,

with ref to your mail reply in complaint board, Kindly note that within 2-3 days, my new bill also start and same monthly charges will also added in Bills.

Please note that i will not make any further payments as per Bills Plan. which is totally unjustified and against ethics to a general COMMON MAN
PLS DO THE NEEDFUL AT THE EARLIEST

MUKESH KUMAR-[protected]

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Airtel Presence
, IN
Aug 20, 2016 10:32 pm EDT

Dear Mr. Kumar,

This is with reference to your post dated 20 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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7:23 am EDT
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Airtel postpaid bill

I am residing at kakinada and having air tel post paid number [protected] and converted into prepaid and paid recharge amount by net banking and it was kept in my account and not adjusted so far. Again i have converted the number into post paid. But my amount of rs. 600.00 is still showing in my account billing as -600..8. The management is not adjusted my amount. I request to adjust my amount to my sbi account [protected]. - srinivasarao, deputy tahsildar, kakinada urban. East godavari district. Andhra pradesh

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Airtel Presence
, IN
Aug 15, 2016 5:15 am EDT

Dear Customer,

This is with reference to your post dated 11 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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10:10 am EDT
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Airtel regarding outgoing and not recharge

Hi, sir my migration from postpaid to prepaid to over today but only incoming is there and no outgoing and no sms and no data facilities and no able to recharge number
Which kind of facilities u r providing ur customers simply u r forcing someone to keep postpaid if somebody wants to retain his number then there is no way n this is happening is Airtel head office Bangalore n even nodal officer also not giving reply n my number is [protected]

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Airtel Presence
, IN
Jul 29, 2016 12:05 am EDT

Dear Mr. Shekhawat,

This is with reference to your post dated 27 July 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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5:20 am EDT
Resolved
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Airtel it's been 2 month number is not active from airtel

This is to inform you that I have been using airtel connection since 2012
Ncr/delhi number [protected].In 2014 I have moved to himach pradesh as my native
Is at pathankot.In between I went to delhi and my sim got lost. I have reported
To police station got fir and went to airtel center, at that time they didnt
Have duplicate sim so they have advice me to issue new sim from anywhere in
India. I moved back to pathankot and issue new sim and actual problem start from
Here, after 10 days again my sim got deactivate/barred.
Again I mailed to airtel that why my sim got deactivated they said me its activated, I have mail them on date june 8 and from the same day they are just asking for 48 to 72 hour to resolve my issue, in between they have given me 2 complaint number
1. Cogcl30613780851 - on dated june 13 but issue is not resolved yet.
2 sr70327212—on dated 13th july they have given me surity it get resolve before 15th july but again issue is still pending with airtel.

My prepaid number airtel number is [protected] which need to be activated.

Regards
Rishu manhotra

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Airtel Presence
, IN
Jul 27, 2016 9:50 pm EDT

Dear Ms. Manhotra,

This is with reference to your post, dated 18 July 2016.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.presence@airtel.com
Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com
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Airtel Presence
, IN
Jul 22, 2016 12:39 am EDT

Dear Ms. Manhotra,

This is with reference to your post, dated 18 July 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.presence@airtel.com

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12:59 am EDT
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Airtel airtel postpaid bill too much

My mobile no. [protected], Bill period : 8-6-16 to 7-7-16, Bill Date : 10-7-16, Bill no. [protected], Bill charges Rs. 4677.73. My credit limit Rs.1500 or 3600. Today this number is running, Airtel Company is not closed to outgoing service to this mobile number.Airtel Postpad bill too much which is totally wrong. Due to this bill I am totally upset.So you are totally responsible for my mentally arresment so please do for minimum bill otherwise. I can't pay this bill. Please reply me to my email address : [protected]@gmail.com.

"Thank you."

Yours Faithfully,
Jigneshkumar B.Tadvi

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Airtel Presence
, IN
Jul 22, 2016 12:40 am EDT

Dear Mr. Kumar,

This is with reference to your post dated 18 July 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com

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5:37 am EDT
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Airtel customer service

Dear Sir,
I'm a Airtel mobile customer. My Airtel no. is [protected]. On dated 20/06/2016 Airtel gave me an SMS where offered me to "Recharge 295/- = 2.5GGB*3G data or 4 week".
Then I recharged 295/- but Airtel give me 1.5GB 3G. Then I called Airtel customer care. Customer help line officer told me that extra 1GB 3G data I will take after 7days from the recharging date & it will be use any time till the validity date.
But after 12days I could not taken extra 1GB 3G data. So, I called today again to the Airtel customer care. The customer help line officer told me that they gave me 1GB 3G data few days ago which is active on 12am to 6am. And then he send me an SMS "Rs295=2.5GB(1.5GB 3G+1GB night data), 28 days."
Now, my question is why Airtel did not clear that hiden things of this offer? Why the last SMS sent me after 12days after my calling?
I have not need net balance for midnight because then I slept.
So, give me 1GB 3G data for any time use till the offered validity date as soon as possible.
- Yours faithfully,
Ajay Kumar Dutta
Deganga, 24pgs (N), W.B., Pin- 743423

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Airtel Presence
, IN
Jul 12, 2016 11:47 pm EDT

Dear Mr. Dutta,

This is with reference to your post dated 2 July 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
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5:46 am EDT
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Airtel lost mobile phone-block sim card

I am submitting this complaint on behalf of my maid janaki who is a an airtel customer. Her phone got left behind in an auto rickshaw she was travelling in on saturday 18th june. The phone was not returned by the driver and is now on switch off mode. I request for you to block her number so as to avoid misuse and revelation of personal details and contact numbers. Her airtel mobile number is [protected].

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Airtel Presence
, IN
Jul 04, 2016 10:52 pm EDT

Dear Ahsuna,
This is with reference to your post dated 19 June 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

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Airtel Presence
, IN
Jun 20, 2016 10:12 pm EDT

Dear Customer,

This is with reference to your post dated 19 June 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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10:34 pm EDT

Airtel poor internet service

From last 5 Months my broadband connection is dead at-least for 5 times, and each time they maintain a consistency of at least 20 days to rectify it.. and im a fool paying premium charges for it.. Though the connection was dead for almost 25 days i ended up paying ~1600 for the month.. and my landline was down from months together ...
At one point of time i opted Airtel not for its speed and availability but for its service .. and now that too looks pathetic ..
Bipin
[protected]

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6:44 am EDT
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Airtel unauthorized charges

Tonight I received a message from ad-airccm on 9th may, at 0214hrs " dear customer. Rs.99 have been deducted towards the international roaming rental of rs99 activated on 09-may-16" I have not asked any service like that and I am not going abroad. It is very shameful to add such charges arbitrarily tht too late night when nobody is watching. I hope all the cliants note this sort of nefarious activity by airtel. They must reverse these charges and stop this sort of practices.
They are also suddenly adding up data usage by huge amount toward the end of the billing cycle.

Capt. G. K. Sharma
Mob:[protected]
[protected]@yahoo.com

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Update by Capt. G K Sharma
May 24, 2016 10:40 pm EDT

Akanksha Singh
airtelpresence (airtel customer service team),
Dear Ms. Singh, I am still waiting for the reply to my complaint, regarding unauthorised charges message I received. You said it will take a few days for the reply. I think, it is more than 15 days now, or you think I will forget regarding these unauthorized unscrupulous charges being levied. Airtel is making crores by this sort of illegal charges which most of the customers do not know or do not complain.

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Airtel Presence
, IN
May 14, 2016 3:42 am EDT

Dear Mr. Sharma,

This is with reference to your post dated 9 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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