Complaint Rating:

Company information:
Wachovia Mortgage
California
United States
Phone: 18885651422
wachovia.com

Long Story Short. My husband and I have both lost job hours and our salaries cut. We saw the storm and stayed ahead of it. We asked Wachovia for help. We do not have a "sub-prime" but a payment options loan. No problem. Tough times hit and we asked since February 09 about the Home Affordability Modification Loan Program (Government) only. We applied and were accepted and under review. 2/3 thru the process on one of those many, many phone calls, I was told that we were "under review" for Wachovia's Modification program. I protested and was told the process can't be stopped! Also told (with much attitude from employee) I could reject offer, apply for Govn. Mod. BUT if we are denied we could not "run" back to wachovia! This is bullcrap! I never asked or applied for wachovia mod. program. I specifically asked for Govn. Mod. and all paperwork says this! I recorded the last conversation with Wachovia just in case! Now, we have to wait until the "offer" expires then reapply to the same dept. for Govn. Mod. Loan... Also, all my Modification options that I paid for in my original loan were "denied" when I asked to exercise those options. Now we are behind 2 months of payments because Wachovia suggested we not pay because first payment will be due with signed agreement! By the way, the Mod. Agreement would save us $40 a month! Is this a Joke..Are they kidding me? What did we do to deserve this except pay our mortgage for 14 years on time? We are devastated..