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Lousy customer service
Complaint Rating: 
Company information:
MLB.com
7601 Tradeport Drive
Louisville, Kentucky
United States
mlb.com
Ordered two jerseys on 11/16/07. Called 12/17/07 to exchange on of the jerseys for a different size. Was told I would have to purchase a new jersey and that a retrun label would be sent to me to return the small jersey. Did not receive return label. Called on 1/4/07 to inquire - was told that they were not sending me a return label and that I should put the jersey in a package and mail it to them. I explained that I would have been happy to do this in the first place but their lack of communication and follow through was bad customer service. I asked that they pay for shipping for poor customer service and communication - they refused.
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