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1.3 310 Reviews

Mitchum Complaints Summary

21 Resolved
289 Unresolved
Our verdict: If considering services from Mitchum with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mitchum reviews & complaints 310

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Newest Mitchum reviews & complaints

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4:54 pm EDT

Mitchum mitchum gel deodorant

when i traveled by airplane i stored mitchum gel deodorant in suitcase. after i arrived at my destination the half the gel was out of deodorant im assuming due to air pressure. i am also not please with the job the deodorant does it says 48hrs but last 6 hrs. this incident occured approx 2 weeks ago. i feel it would be fair that i receive a refund.

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8:26 am EST

Mitchum online gaming

During my free spin @ pirates slot, I noticed that my balance money was reducing instead of accumulating. It means they are taking away 0, 20 from time to time, at the end of the spin if you pay attention to your money before you roll the free spin, I will see the difference of your total money. You are not actually winning hence they circling your own money of it as your winnings. I took a snap shot during the free games, unbelievable, they really doing it, fooling. Cheating your players. This should now, how many more victims like me? Where is fair gaming here?

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Update by Sheryl Valdoz Paez
Mar 08, 2019 8:46 am EST

Take a look closely to this picture of my free spin noticed my balance money is 9, 98 and I have 9 spin to play. What happened to my money during the spin? If your really paying attention on the game especially your money, you will see what’s going on clearly, just check my snap photo at the bottom. I’m so so mad with this, fooling the players making them they actuallly winning but they are not to think.. to Chumba Casino where’s your guilty conscience

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2:43 am EST

Mitchum triple odor defense men stick

I bought this product from Discem for my husband but the second time he used it the whole contents fell to the floor. It broke into pieces. He put it back again but every time he use it it made n big mess and now I decided to throw it away because I'm tired of washing the floor and every thing ells. I'm really not satisfied with this product.. Thank you

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9:11 am EST
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Mitchum mitchum triple defense spray

Hello,
I purchased 5 of these as they where on offer in my local Lloyds chemist. They were retailing at a £1 each however everyone has a a faulty spray. They are not coming out or not properly. I threw away the first 2 in frustration but am now really fed up to find this one is exactly the same. I would have taken them back to the shop but have no receipt. I think it must be a faulty batch.

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1:48 pm EST

Mitchum mitchum men unscented

I bought this product as a woman, as it is unscented and I didn't want my deodorant to interfere with the smell of my perfume.
The product claims to be 'ultra powerful anti- sweat'.
I worked in the garden yesterday and in the heat. After I came inside I noticed a smell coming off me. My armpits smelt very unpleasant!
48 hr protection is another claim. I had applied it 6 hours ago!
I will not be buying this again nor recommending this product.

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11:50 am EST

Mitchum mitchum smart solid, unscented

I've used this product for several years, I just purchased three Mitchum smart solid unsented sticks. All three after two applications they all crumbled and broke off. What is the problem with this product, I would like to keep using it? This product is very difficult to find in any store here in Delaware. Only Redners carries it and the run out every week or so.

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Mitchems
Fayetteville, US
Apr 26, 2022 10:25 am EDT

New formula has a very strong offensive odor that negates any benefit from use. This odor is so strong that it smells like your body has not been bathed in a long time. Unacceptable Odor that I have not seen in Mitchem’s deodorant during my long term usage.

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3:25 pm EST

Mitchum mitchum 48 hour roll on deodorant

I bought the roll on deodorant
And within 2 hours of applying I've burnt under both arm pits
I've had to seek medical attention urgently
Where I was given treatment from my local doctors
I'm absolutely appalled this has happened on a product I thought I could trust and is in sake to the public
I will attach images
I have tried to contact the company but when I try it allways says messages can not be sent
Iand the telephone number does not exist
I have no way to find out on how to complain against this product
Can you please help me
I was unable to work today as I could not drive as my armpits were extremely sore

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11:26 am EST
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Mitchum mitchum

This wasn't going to be a complaint but now it is as Mitchum provide no email information for contacting customer services. I live on a tiny fixed income (in Ireland) and would have a punitive bill if I were to use their phone number. Very unfriendly to customers. This process through your service is very distancing and alienating.

Don't know if your complaints procedure can answer queries, I have two for Mitchum.

1. Do their aerosol deodorants/antiperspirants release CFCs into the atmosphere?

2. Have the nozzles been redesigned? The spray now seems to be stronger and more widely spread.

Would have to stop using this excellent product if they answer yes to either query.

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1:48 pm EDT

Mitchum complaint

After using Michum powder fresh deodorant for years and loved it a few years ago I noticed it didn't keep me no where near as dry I thought maybe they had stopped the stronger one but the main issue is the awful stale smell it leaves when it dries it's horrendous. Revlon have completely destroyed a once no1 product how many customers have they lost due to this .

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Update by Crystal Davies
Oct 26, 2018 1:50 pm EDT

to our Cookies Policy.

Crystal Davies   

 

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 Health & Beauty Mitchum Customer ServiceMichum

Mitchum / Michum

1United Kingdom

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After using Michum powder fresh deodorant for years and loved it a few years ago I noticed it didn't keep me no where near as dry I thought maybe they had stopped the stronger one but the main issue is the awful stale smell it leaves when it dries it's horrendous. Revlon have completely destroyed a once no1 product how many customers have they lost due to this .

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9:56 am EDT

Mitchum mitchum deodorant spray can

I've used Mitchum for years, always liked it, never had a problem until they've decided to change the spray can. I've bough one that wouldn't open, a couple have broken and a few which have been awkward to spray (it's barely spray out). I've had enough. It's not getting another chance until they make a can which is actually easy to use. It seems ridiculous to get stressed (and break out into a sweat) over a can of deodorant.

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3:29 pm EDT

Mitchum women 48hr solid

After applying the New Mitchum 48-hour protection deodorant for the first time my armpits where inflamed, red patches, swollen and very painfully, couldn't even take off my top! Now I'm not wearing any deodorant because my armpits are so inflamed and painful. I believe this deodorant is bad!
I have used the SmartSolid Clinical Performance Deodorant Stick Powder in the past and never broke-out like this.

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12:25 pm EDT

Mitchum mitchum triple odor defense

last 2 cans wont spray, absolute joke! I love this product, however the new can is ridiculous and i refuse to waste any more money on this product.
This company needs to employ staff that actually review these complaints and also employ competent staff to check products before they go out to the public.
is it too much to ask that the most expensive deodorants on the shelf in supermarkets/high street shops actually work?

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Sehilac
, GB
Sep 28, 2018 3:26 am EDT

I'm having exactly the same problem. I bought a can to take on holiday and can't get it to function. My husband is able to get a squirt out of it by using both hands and with the heel of one hand and pushing down and twisting at the same time. I am unable to do this and in any case how are you supposed to do that action and hit your armpit with the spray? Ridiculous!

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Ramona St.aubyn
, US
Oct 06, 2018 7:14 pm EDT
Replying to comment of Sehilac

Same problem

ComplaintsBoard
T
10:08 pm EST

Mitchum the gel version now drips out onto the floor when I put it on.

I have been using Mitchum for Men gel deodorant since the middle 1970's as it is the only one that has ever worked for me and continues to be so. I am definitely not a complainer but I keep having more and more issues with my favorite deodorant. I have actually tried to reach any kind of human being on the Mitchum website on three different occacions. It is impossible to reach a living person or leave any kind of feed back message on their web site. It is a consumer unfriendly website and designed by as web master who cannot be bothered. The gel version now drips out onto the floor when I put it on is my main concern but having 1/3 of the bottle empty and forcing everyone to turn and turn a knob in order to get any product out is just not necessary.

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5:36 am EDT

Mitchum mitchum 48 hour formula and the clinical strength formula

In 2004 after getting married, buying a home, and starting a family I decided to begin to Garden as a hobby. it quickly became something I really enjoyed doing! I would work in my garden almost daily for several hours. However, as a young mother of several small children, it's not easy to juggle raising a family, maintaining a home, and finding personal time. It's not always realistic to shower in between gardening and grocery trips or whatever I had to squeeze in my schedule. I needed an antiperspirant product that met my needs as well as the claims advertised. At the time I tried just about all the usual commonly known brands without success fortunately one day my best friend of 25 years told me about Mitchum and how satisfied she was with the quality of the product. Even though I wasn't completely sold I decided to give it a try immediately was sold and swore I would never use another product ever again I could apply my deodorant with confidence that I'd stay fresh and dry and without any residue stains on my clothing for the entire day and even longer if necessary. however recently Mitchum released a new 48 hour formula . Unfortunately I am extremely disappointed I've read online that many many other loyal long-time customers also are disappointed with the change I have looked everywhere and I am unable to find the original formula I begin using in 2004 I would like to know is the original product I begin to use many years ago available anywhere at all and if not why?! and is there possibility due to all the disappointed customers & high demand of wanting the original formula back even a possibility?! I used the last of my original formula a few weeks ago and I have not been able to stop talking about it since I have tried several other products and I am not satisfied with whoever I don't understand how a company that has such a great product with so many loyal satisfied customers would change the formula pay attention to the comments online read the messages your customers are leaving and please bring back the original formula that worked none of your products on the market now work at all I have not met or heard one satisfied customer since this change has occurred if any of the original formula is available please respond with information regarding where I can purchase this product or even better I wouldn't mind receiving free product considering I've spent way too much money on this 48-hour formula in men's as well as women I've also tried the clinical strength and different since none of them work it's a joke

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11:11 am EDT

Mitchum clinical deodorant

I purchased the clinical deodorant and I loved the product but the packaging stinks. You can't turn the bottom to make the deodorant come to the top. For being such an expensive product you would think it would work. I will have to look into finding another product to use. It just stinks that I have to go this route because the product works. The container needs to be redone and make sure it works before consumers buy the product. very unhappy customer..

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Ron635
Jarrettsville, Maryland, US
Jul 28, 2021 7:09 pm EDT
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I just looked at their web page, it's showing a 1.6oz product, it's looking to be getting smaller. more plastic than the product!

Great product but we would appreciate being able to use everything we paid for. I second the above complaint!

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2:03 pm EDT

Mitchum mitchum gel deodorant

I have used Mitchum gel since I started using deodorant - many, many years, and have recommended it to all my friends and family. I love Mitchum gel. My only complaint is the packaging. First of all, you have to twist the bottom of the container about 40 times before the deodorant starts coming out. That is not an exaggeration.

Secondly, the container then becomes top heavy so if you even touch it slightly it tips over, and knocks over everything on the vanity.

Can you please, please change your packaging.

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3:29 am EDT

Mitchum mitchum ultimate women

I bought your new 45g anti perspire&deodorant for women, batch nom 15241 19:02, the problem I have is, that this new twister broke away from its under nth, the dial on the base is too weak, so now I have to have a Allen key: every time I shower, this causes bedlam in my home as it is an all male home, other than I being the only female, ; bad karma; god help me; .

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9:27 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Mitchum breaking apart

I just started using Mitchum Smart Solid and I am very disappointed. Every time I tried to use the deorant it would break, I have lost most of the solid. Very disappointed in the product. I have used Mitchum in the past and this has never happened. I would like my money back.
Why does it keep breaking apart? I would like my money back I can't afford losing money on a bad product. Shame on you.
Goodbye for now.

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Pam Lewandos
,
Sep 29, 2008 8:53 am EDT

I bought the Mitchum Smart Solid, powder scent and used it for several weeks. One day a large chunk broke off and since chunks have fallen each and every time I use it. I have used other brands which claim to leave no white residue and have never encountered this problem. I decided to choose this brand after using and liking your clear gel. Something is definitely amiss!

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Jfaiella
Exeter, GB
Dec 05, 2009 11:18 am EST

my mitchum deodorant is great but it keeps breaking! it it is closer to £3 ! this is my 3rd purchase! i wont by it anymore! so disappointing

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jrbowen2
Minneapolis, US
Jan 08, 2009 11:36 am EST

I love the way Mitchum's Smart Solid works with no white marks on my clothes but I have lost most of it to my bathroom floor because of the crumbling! Such a waste of money and product.

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Karinvh
, ZA
May 08, 2014 10:34 pm EDT

Mitchum women and men shower fresh and sport.
My husband and myself believed in Mitchum but since the newshape roll on cane on the market we don't even stay fresh for 4hours. Please contact Karin on [protected]

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Carol S Galli
Greenfield Center, US
Mar 16, 2011 9:51 pm EDT

Breaks & crumbling half way through. Why?
Where is the Rose ? I can't find it anymore. Also did break half way through.

Carol Galli
cgalli277@aol.com [protected]

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4:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Mitchum - smell

I am writing to inform you of a product i am not happy with. As a valued customer, Mitchum is the only deodorant i have used. I recently purchased my usual one which i get, the roll on womens advanced control powder fresh as i love how it works and smells like baby powder, but the one i recently bought smells nothing like the one i usually get it smell...

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9:47 am EDT
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Mitchum underarm burned from the use of mitchum roll-on

Dear Customer Care

I have been using Mitchum roll-on since 2008, now recently it has burned my underarms.

I love and enjoy using Mitchum and since 2008 I have not encountered any problems while using Mitchum.

Now 2 weeks ago, my underarms started itching and then when I checked, I was very dark and cracked by the Mitchum roll-on

Kind regards

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James Strawn
, US
Jul 27, 2016 8:10 am EDT
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I have used this product for 5 years and have noticed the last 5 units purchased, the roller has difficulty turning or does not to turn at all after the liquid is about half used. One did not work from the beginning. No matter whether the roll on is stored on its side or standing upright. I end up throwing the half full units away.

Good product. Something is going on with manufacturing. Thanks

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