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Stub Hub Complaints - Misrepresentation/false advertising

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Stub Hub

Posted: 2009-07-19 by   Tigersfan2009
Misrepresentation/false advertising
Complaint Rating:  100 % with 1 votes
Company information:
Michigan
United States

Another couple, my wife and I bought tickets to a game advertised for Saturday July 11th, 2009. Bought tickets at a price of $65/ticket. 100% positive that the date on the StubHub said Saturday July 11. Didn't think anything of it, until we had checked into hotel we rented because of night game and 3+ hour drive. Got to ballpark and got our tickets scanned...scanner read invalid date. Stubhub had given us tickets to Friday July 10th game. In trying to contact Stub Hub to resolve problem, they have been less than accomodating. They won't respond to email, and deny any responsibility over the phone...when we're not on hold. Meanwhile we're left holding nearly $300 in tickets we couldn't use. Tickets were a Father's Day gift.
Comments United States Sports & Recreation
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 114 days ago by   StubHubECC 0 Votes
Tigersfan2009,

I’m reaching out to you from Executive Customer Care (ECC) here at StubHub. We monitor blogs and consumer reviews and found your comments. We’d really like to talk with you and would sincerely appreciate your response as we recognize that you may be disappointed in our services.

From what I gathered of the situation, it appears that you purchased tickets through our website and the tickets may have been sent incorrectly by the seller. I do not dispute that this is a disappointing situation and sincerely apologize for any inconvenience you may have experienced.

I was hoping that you could provide us with more detail regarding your StubHub ticket order as we would like the opportunity to address any questions or concerns you may have had regarding StubHub policies and how the situation was handled. We’d also like to find out if there is anyway to turn your StubHub experience around if at all possible.

If you are interested in discussing this, please contact us at StubHub via email: JNorberg@StubHub.com. Thank you!

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