Complaint Rating:

Company information:
Virginia
United States

We called to find out if this would work for us. We were told this would be perfect for online game playing as well as emails and internet browsing. We ordered the express package to start and placed it under my husband's phone number. Two weeks ago, we called them and got the next level package (49.95) to up the speed since my game kept bumping me offline and the latency was horrid. Today, we could not even load the main page for google.com! I get told we went over our limit..LIMIT? Nobody told me of any limits. The gal on the phone says, "Oh, games are graphic intense and cause you to go over your limits, Satellite is not recommended for online game play". WHAT? then she says "Once you have gone over your limit you are bumped down to a dial-up type speed". WHAT???!!! You mean I'm paying $50/month for a dial-up when I could be getting that for 19 bucks or less through someone else? Then she told me that they weren't showing the upgrade on the package, and how that might have kept us from going over if they had known about it. OMFG!!! Come on people, two weeks and they can't let the folks know about an upgrade, when we were told it would be activated within about 5 min to 1 hour??!!! I am truly and completely disgusted. This is by far the worst scam I have ever gotten rooked into. We were flat out lied to, so that we would get their service, then it gets worse from there. HORRIBLE service, HORRIBLE people, HORRIBLE company.

I'm hoping their stocks dive and that the company goes belly up. This is the least of what they deserve. I'm cancelling service and getting local dial-up instead... at least I will get much better service from the people and better internet than even their $49.95 package can deliver. High speed? DO NOT believe that, it's about the same as regular dial-up. Don't even begin to consider using this company. It's better to not have internet than pay such a high price for getting just above no internet.

Any class action suit? Let me know... and I'm all in!