Complaint Rating:

Company information:
Innovative Merchant Solutions
21215 Burbank Blvd.
Woodland Hills, California
United States
Phone: 800-397-0707

We are having a similar problem to others here. Salesman Travis Fox promised us great service with no committment, no cancellation or equipment fees if we just filled out the application for approval. We also never used the service, never even opened the terminal, cancelled in writing as requested, and they charged us the 295 cancellation fee that Fox said didn't apply. On the phone with Mike Sweco, ext. 60112, he said he wouldnt even consider a refund without a statement from Fox admitted that he misled (lied) to us.
Don't get anywhere near this company, they support their sales people in lying to obtain contracts!