Complaint Rating:

Aspen Dental, Warwick, RI. I went to Aspen dental to get my teeth cleaned, and I wanted a tooth checked that was giving me some discomfort. When I filled out the papers for the necessary information, I put down my visit was for cleaning and check. I was given a full set of X-rays which I didn’t need and when the dentist checked my teeth, and the X-rays, he didn’t even see the cavity on the tooth that I wanted checked. I did have a broken tooth right above the one that was bothering me. His main concern was capping the one that was broken, and not taking care of the one that was bothering me. I made an appointment to get the cavity taken care of.

When I went for the appointment he started working on the tooth that needed a cap, and not on the one that needed the filling. I told him that I wanted the cavity taken care of on the lower tooth. He did the filling and then started working on the broken tooth that needed the cap, which I did not want done at that time. He went ahead and put a temporary filling in, and said nothing about a core buildup, which is needed for a crown. When I received my statement from the insurance company, it listed it as a core build up which is not covered by my insurance.

On the Aspen bill it was listed as core buildup with pins. I questioned the core buildup and pins listed on the Aspen statement. In a phone conversation I was told that there was one pin put in and that two were not needed. When I went to pay the for the core buildup with pin, I found out there were no pins at all and that the price was the same, with or with out pins. The person told me that it was listed as core buildup/pins, meaning that the core buildup could have pins, pin, or none. This in itself was inconsistent with what the bill stated, because on the Aspen statement it plainly stated core buildup with pins. Beware of Aspen Dental; they will take advantage of any person that is not aware of their pressure tactics. They obviously can’t keep track of what they do and don’t do. And are confused on the proper terminology too clarify their work done.