Complaint Rating:

Company information:
World Moving Services
1245 Powerline Road Suite 159
Pompano Beach, Florida
United States
Phone: 888-742-6683
worldmovingservices.com

It seems I should have looked here before choosing this company to move my vehicle. While the people talk like they have your best interest in mind, they do nothing to make things better. I scheduled to have my car shipped from Los Angeles, CA to Andrews Air Force Base, MD in September 2009. I made the reservation back in July 2009, well in advance of my move. My first sales rep. Gerald Cajuste, quoted me $1100.00 with a required $200.00 deposit. This was a little more than I found with other companies, but I did it anyways since WMS came recommended by a friend. Gerald Cajuste told me he would send me the necessary documents by e-mail. That never happened. About three weeks later, I called WMS again to see if they could drop the price and switch from shipping my Nissan to shipping my Acura. My new sales rep. Lamar Hoo-Chong said he could give me the move for $1050.00 with a $150.00 deposit. I told him that Gerald Cajuste had already charged me a $200.00 deposit a few weeks earlier. You would have thought I was speaking Russian all of the sudden. Lamar Hoo-Chong had such a hard time understanding what I was talking about. After 15 minutes, he said he finally understood and that he would make the paperwork reflect the original $200.00 deposit as already paid and e-mail me the paperwork to sign. Weeks went by and about 10 phones calls were made and still no paperwork. Finally, on 31 August 2009, I get paperwork from Gerald Cajuste that the wrong delivery address, had the total cost as $1100.00, not the new $1050.00 and a deposit of $200.00 already paid. I called Lamar Hoo-Chong and asked him what was going on. He told me Gerald Cajuste had some family matters to attend to and probably got confused and that he (Lamar) would fix everything immediately. I called the next day and asked where the paperwork was and was promised it was on its way. Three after the original paperwork was sent, Lamar Hoo-Chong finally sent the paperwork. IT WAS ALSO WRONG. I called him and got voicemail. I was so fed up, I pen and ink changed the forms, signed and sent them back with an explanation in the email. I sent the email to Lamar Hoo-Chong, Gerald Cajuste and Valerie. I got no response. I called Lamar Hoo-Chong and explained the whole thing. He told me not to worry that everything was going to work out. The car was picked up on 04 September 2009 with an estimated delivery date of 13 September. I called the trucking company on 12 September and was told the truck was delayed a few days. I was also told I owed $900.00 dollars cash and would have to drive an pick-up my car since they were unable to deliver to by door as promised. I called Lamar Hoo-Chong who promised to fix everything. He never called back and never fixed anything. I got a call from some other guy who told me flat out that I owed $900.00 and he would do nothing to help me. When I told him the paper I signed said I owed $850.00 he told me that he couldn’t find the paperwork I referred to. I told him I wanted my whole $200.00 deposit refunded for all the aggravation and unprofessional work by WMS, he told me WMS does not offer ANY financial compensation for problems they cause. After I told him I would complain to the BBB I got a call from a women who asked me to give her until the end of the day to fix everything. Again, I agreed. I never heard back from her either. That was two weeks ago.
DO NOT USE THIS COMPANY unless you enjoy stress and frustration. Period.