Complaint Rating:

Company information:
Vonage
Kentucky
United States

Vonage is a nightmare!!!I was mislead about services when the intial call was made. I was told we would get internet and phone service. The equipment would be there Friday. So we paid the 25.54 upfront fee and we were suppose to pay 15.00 more friday. We recieved the eqiupment and my husband called in only to find out that you have to already have the internet to recieve there service. We do not so we tried to get our intitial fee back of 25.54 and was told we could not until the equipment was returned. I asked for them to send a return tag and they said I would have to pay a fee of 39.99 to cancel in order to get a return tag and when they received the eqiupment that they would credit my account back. I was made and did not want this. why should we as customers who were mislead from the beginning have to pay extra. This is crazy. I ended up hanging up on them not telling them it was ok to charge my account they went ahead and charged the 39.99. I am mad and this company is nothing but a scam and very misleading. They have not heard the last from me. I am returning the equipment and I will get my money back. Please if you are thinking vonage think no way!!!