Complaint Rating:

Vodafone sales rep offered me a three month free trial to use a line and test it out since I was a mobinil loyal customer. He offered me the same number I had with mobinil. after the three month were finished I informed the vodafone customer care service that I want to cancel the line. To my astonishment she informed me that it was a one year contract and that I wasn't allowed to cancel it and that I will be charged a monthly fee. I told her that it was a trial . she informed me that the contract I signed stated that I went into agreement for a whole year.

What is funny is that you can't go beyond the inexperienced operator to report a complaint and they don't have a website which you can send a complaint to be reviewed by mangers. I guess they know they are in the wrong and don't want to hear about it.