purchased quantum jumping online programme where no
I have made an online payment of 298$ for the online quantum jumping course by burt goldman . Astonishingly none of the online links have worked . i have sent more than4 mails since the last two days for the same issue with screenshots and none from the customer service had the courtesy to even reply. I have taken planned vacation just so i can complete this course, which offcourse is of little value if not available . Thinking this could have happened with a lot of people hence raising this issue .
twice billing - two receipts received but not refunding
I have online purchased, Burt Goldman's Enlightenment Academy course. According to the said web site first month is free, from second month for next five month US$ 29.99 will be charged. But for Second month Mindvalley charged me US$29.99 twice i.e. total US$ 59.98 for which system generated receipts were emailed to me one on 16 May 2013 having transaction ID- [protected] and 2nd on 17 May 2013 having transaction ID- [protected] for customer ID-2514467 and Invoice NO:-4596913. For which my bank statement have been debited by US$ 59.98. I have brought this matter to customer services of Mindvalley. They sent me Refund confirmation email on 21 May 2013 after lot of correspondence for USD 29.99 2013, which are till date not credited to my account (i.e. they charged me USD29.99 if USD 29.99 out of USD 59.98 get credited to my account). And further Mindvalley has blocked access to 2nd Month course material despite net charging of US$29.99. And they informed me about their inability to give access to it. And further they informed me that I will again be charged for 2nd month course material. Further Mindvalley customer support team asked me to email my bank account statement screenshot on further complaining by me. I have provided the pdf copy of my bank statement. But they are not responding to me now. since Mindvalley is cheating me. Kindly help me to get the full refund for USD 59.98 which they have already charged to me .
Kindly help me in the matter.
Regards,
Satish
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Following is the copy of two customer receipts emailed to me by Mindvalley
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First email receipt:-
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MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 16 (8 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 16-May-2013 7:37:08 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
Second Email receipt copy:-
=====================
MindValley LC. Customer Receipt/Purchase Confirmation
Inbox - MindValley LC
May 17 (7 days ago)
to me
== AUTO-EMAIL, DO NOT REPLY == You should have received a confirmation from our partner. Your order details: http://orders.mindvalley.com *NOTE* If you haven't received our partner email please check the Junk/Spam folder.
Thank you for your order!
Order Information
Merchant: MindValley LC.
Description: 1 x Burt Goldman's Enlightenment Academy
Invoice Number: 4596913
Customer ID: 2514467
--------------------------------------------------------------------------------
Billing Information
Satish Sonavane
30/593, Indian Airlines Colony, Opp. Samata Nagar Telephone e
Mumbai, INT 400101
IN
[protected]@gmail.com Shipping Information
--------------------------------------------------------------------------------
Total: US $29.99
Visa
Date/Time: 17-May-2013 7:31:36 PDT
Transaction ID: [protected]
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, visit: http://orders.mindvalley.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
refund
I purchased a product from MindValley.com. The product had a 365 day refund. The product was missrepresented so unsatisfactory to me. I applied for a refund withing the 1st week of purchasing it. I have Emailed, sent snail mail and left multiple voicemessages. No one will return a call or correspond with me, and, they had the nerve to fraudulently charge another $66 to my card this last month.
Read full review of MindValley and 19 comments
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The taster sessions for quantam jumping, should really go into the consequences, and the impact, safety for others is important.