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Midland National Life Insurance Company, Des Moines, Iowa Complaints & Reviews - Not fulfilling annuity contracts

Midland National Life Insurance Company Contacts & Informations

Midland National Life Insurance Company

Posted:    Faye Hall

Not fulfilling annuity contracts

Complaint Rating:  90 % with 10 votes
Contact information:
Midland National Life Insurance Company
4601 Westown Parkway, Suite 300
Des Moines, Iowa
United States
Phone: (877) 880-6367
mnlife.com
My husband died 5-10-10. In 2005, he invested money in 2 annuities with Midland National Life Insurance Co.
On 5-21-10, I arranged with an agent for Allianz to obtain 2 new policies under my name with the death benefits under the Midland National Life policies. Allianz sent all the stated required information to Midland National Life Fed Ex. Midland National Life sent me a letter in early June that was dated May 27, 2010, notifying me that they would not process the claims until Allianz sent Midland National Life Allianz' Corporate Resolutions. They did not notify Allianz. I contacted the agent for Allianz and they faxed the corporate resolutions "within 5 minutes" after I called them to Midland National. I also talked to Midland National Life that day. I was struck by the call because the claims representative was short and condescending with me and expressed no condolences. I didn't say anything, but I noted it. She was the only person out of the many I have had to deal with since my husband's death to not express condolences.

The agent with Allianz had told me it could take from 10-24 days to process the transfer of money. Today was the 27th day and the agent called me and told me that they have received no word from Midland National at all. I called Midland National. The agent again expressed no condolences and kept telling me they had not received the corporate resolutions from Allianz and they would not process the claims until they did. She would not listen to me saying they had faxed them. She made no offer to help in any manner and she had a snotty attitude. I became extremely frustrated with the knowledge that Midland National was evidently going to sit until they can't sit anymore, refusing to acknowledge receipt of their requested paperwork which I felt was highly suspicious in the first place. I have arranged with Allianz to again send Midland National their corporate resolutions which is a requirement that absolutely astounds me fully expecting them to refuse to acknowledge the receipt once again. Not only is this a life insurance policy for which they are liable, this is an ANNUITY which means it wasn't their money in the first place -- it was OUR money. The only thing they should require is a death certificate which they have already and the name, address of a beneficiary.

My husband is dead. He THOUGHT he had worked hard all his life and saved money which he knew I would need. The funeral home would like to be paid. I would like to grieve in the peace of mind that my husband thought he had provided with these annuities. BUT I AM HAVING TO FIGHT instead because Midland National won't turn over the money he had busted his butt for all his dang life. This is disgusting. How many other people are having to go through this with Midland National? How many are older than I am and do not have the presence of mind to deal with the greedy buzzards? How many are just not as ornery as I am and do not think of getting on the computer and finding out every place I can possibly make a complaint? How many just give in to the depression and just lie down on the couch? Will I finally? How many will be cowed by the Midland National representatives' uncaring and despicable attitudes? How long will I be kept between this rock and a hard place that Midland National is creating for me?

I learned yesterday why Midland National is asking for Allianz' corporate resolutions... they want to make sure Allianz' corporate board "has the authority" to handle (my) money for me." This angers me beyond what I can express. Midland National was sent paperwork from a reputable company with my signature on the paperwork. I am a competent adult in my 60's. When did my signature stop indicating that I give authority with it? When did Midland National become my nanny and determine they have to review and evaluate my decisions?

I am embarrassed that the funeral home is not yet paid due to the holding up of these funds. I am angry because annuities are monies WE put in a supposedly safe place to be used under the exact circumstances I now find myself. These are not life insurance policies for which we paid premiums and the funds coming out of Midland National's pocket. I am astounded with the lack of feeling, respect, and level of interference to avoid fulfilling a contract displayed by Midland National's employees. I could not feel any worse than if I had been mugged and raped.
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 18th of Jun, 2010 by   Faye Hall 0 Votes
Brenda, if you're speaking of the public in general, I can agree with your statement on their attitude. However, this is a life insurance company whose employees deal with death every day. Most companies have mandatory employee training sessions dealing with customer relations. This company is located in 49 states. What does that tell about this company? I can overlook their attitude because the main problem is their obvious reluctance to, and conniving not to, release the funds. My husband would not have overlooked their attitude towards me during this time.

Thank you for your expression of sympathy and encouragement and, yes, I will get through it.
 18th of Jun, 2010 by   Faye Hall 0 Votes
Successfully.
 18th of Jun, 2010 by   Faye Hall 0 Votes
No, there isn't. They've become inured to it... ?

Do you work for Midland National?
 18th of Jun, 2010 by   Faye Hall 0 Votes
I need to take that last back because of your next sentence. But the inured statement tells me you see their callanousness. Dealing with it every day does not excuse this.

I'm a recently retired charge nurse who has maintained bedside care of dying patients and their families many, many times. Then pronounced death, cleaned the patient and the room making sure there was nothing visible to upset the family any more than they were, notified the organ transplant organizations, arranged for the pick up by the funeral home or accompanied the patient to the morgue. Because I did this so many times, would I have been excused because I had become inured of it? I think not.

The corporate resolutions were delivered today and signed for by Midland National. Let's see what they do now.
 18th of Jun, 2010 by   Sad and Disgusted 0 Votes
Midland National Life has a long history of questionable practices with their annuities. This is just one more incident of a company that cares more for money than its customers.

When you get down to it insurance companies sell just ONE thing: the promise of a payment. When that becomes necessary they should do it quickly and with a smile.

There are BETTER choices than Midland National Life.
 19th of Jun, 2010 by   Faye Hall 0 Votes
Alright. I received a letter from Midland National today, June 19th, that is dated June 11th, states that the money for the one taxable policy was sent to Allianz on June 14th, and the envelope is postmarked June 15th. That's 2 days before I spoke with the Midland National claims representative. I had to punch in the policy numbers before speaking to the claims rep "to facilitate" their helping me which indicated to me that the policies would be called up on their computer and the claims representative spoke as if she were looking at information on a computer screen. And yet, she was adamant that they would not be processing my claims until they received the corporate resolutions from Allianz.

This letter addressed only the one policy. It did not address the second policy but enclosed with the letter was the 2 original death certificates, one sent with each claim. This policy was established with money that had already been taxed and was the one I had instructed Allianz to issue a new policy with so much of the money and to send me the rest so that I could pay the funeral bill.

So.

I'm still embarrassed that the funeral bill is not paid. I am still worried because I don't know how long Midland National will sit on this money and what kind of problems I will further encounter. Will another letter concerning the remaining policy be coming in a few days or will I have to again call and deal with a truculent, despicable claims rep?

What kind of company is this... incompent, angry because I did not give them the opportunity to write the new policies... or maybe it's just a zoo.
 19th of Jun, 2010 by   Faye Hall 0 Votes
Oh. And from my checking around... these payments are usually made by other companies within FIVE days.
 29th of Jun, 2010 by   Faye Hall 0 Votes
I received a call from “Zack” at Midland National today, June 29, 2010. They don’t give you last names…. Only first names and a toll-free number. I stopped asking for last names… it seems to irritate them. But I wonder why a company would obviously institute this as company policy if they’re proud of their company and their service.

Anyway, “Zack” told me that they had not received the transfer papers from Allianz
until June 18th. I asked him why they had not notified either me or Allianz that they had not received the transfer papers for the second policy. He stated that they did in the letter where they notified me that they would not be processing my claims until they received “corporate resolutions” from Allianz. I could not help but call him a liar. Lack of transfer papers for the second policy has never been mentioned until this morning’s call. I had watched my agent carefully compile both packages, rechecking and rechecking them and place both packages into one Fed Ex envelope. At that time, I rather considered her to be OCD; now, I realize she expected trouble and was trying to avert it. That’s also probably why she estimated 10-24 days for the claims to be processed rather than the 5 days I found out it takes other companies.

Zack also told me they had received my complaint to the Texas Dept of Insurance yesterday. I want your attention drawn to this. He stated they received the required paperwork from Allianz on June 18. Today is June 29. He stated they would be sending the money from the second policy to Allianz today. So it took 11 days and a complaint from the Texas Dept of Insurance before Midland National acted to transfer the money even though they were aware of the second policy from the very start.

This just totally disgusts me. My heart cries for other customers of Midland National who may not have the mental fortitude to fight them. I almost didn’t. I know my own grief has been intensified with this problem I encountered with Midland National, my trepidation at living life without my best friend greatly enlarged. I’ve had to see my husband’s carefully laid out plans for me interfered with. I’ve had to worry about money when he had planned that I would not have to, wrangle with bills and suffer the embarrassment of not being able to pay for his funeral for no reason other than Midland National’s desire to hold on to money as long as they could. I just happened to trip over a website that helped me. I noticed another complaint on that website today from a real estate agent acting as executrix for the disabled survivors. She has been trying to obtain their money for them since December. Here’s the site that helped me. If you’ve got problems with Midland National, go to this site, put your complaint in their guest book and follow their directions for making your complaint known all over. By now, I, and I am known as a strong woman, would have been in a crumpled up heap on the floor just crying without them.

http://www.midland-national-life-review.com/

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