I received a call from “Zack” at Midland National today, June 29, 2010. They don’t give you last names…. Only first names and a toll-free number. I stopped asking for last names… it seems to irritate them. But I wonder why a company would obviously institute this as company policy if they’re proud of their company and their service.
Anyway, “Zack” told me that they had not received the transfer papers from Allianz
until June 18th. I asked him why they had not notified either me or Allianz that they had not received the transfer papers for the second policy. He stated that they did in the letter where they notified me that they would not be processing my claims until they received “corporate resolutions” from Allianz. I could not help but call him a liar. Lack of transfer papers for the second policy has never been mentioned until this morning’s call. I had watched my agent carefully compile both packages, rechecking and rechecking them and place both packages into one Fed Ex envelope. At that time, I rather considered her to be OCD; now, I realize she expected trouble and was trying to avert it. That’s also probably why she estimated 10-24 days for the claims to be processed rather than the 5 days I found out it takes other companies.
Zack also told me they had received my complaint to the Texas Dept of Insurance yesterday. I want your attention drawn to this. He stated they received the required paperwork from Allianz on June 18. Today is June 29. He stated they would be sending the money from the second policy to Allianz today. So it took 11 days and a complaint from the Texas Dept of Insurance before Midland National acted to transfer the money even though they were aware of the second policy from the very start.
This just totally disgusts me. My heart cries for other customers of Midland National who may not have the mental fortitude to fight them. I almost didn’t. I know my own grief has been intensified with this problem I encountered with Midland National, my trepidation at living life without my best friend greatly enlarged. I’ve had to see my husband’s carefully laid out plans for me interfered with. I’ve had to worry about money when he had planned that I would not have to, wrangle with bills and suffer the embarrassment of not being able to pay for his funeral for no reason other than Midland National’s desire to hold on to money as long as they could. I just happened to trip over a website that helped me. I noticed another complaint on that website today from a real estate agent acting as executrix for the disabled survivors. She has been trying to obtain their money for them since December. Here’s the site that helped me. If you’ve got problems with Midland National, go to this site, put your complaint in their guest book and follow their directions for making your complaint known all over. By now, I, and I am known as a strong woman, would have been in a crumpled up heap on the floor just crying without them.