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2.3 3 Reviews

Plug Ins Complaints Summary

1 Resolved
2 Unresolved
Our verdict: Engaging with Plug Ins, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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12:53 am EST

Plug Ins macbook pro

I had ordered a MacBook Pro online on 28th Thursday 2017 morning and done the full payment then and there. On Saturday the company people had cancelled the order and the when I called the customer care people they were like sorry we won't be able to resolve the issue and by then I had missed my other offers also. when I checked with them on Saturday they told me the payment has been sent back but it hasn't still reflected in my account. it is very disappointing when such a big and professional stores provide bad services. they had told me the product is out of stock and its not available in any of their stores. and there were more than 10 stocks available in festival city ace hardware.

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8:23 am EDT
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Plug Ins Data transfer from an of phone to new phone which was bought at plugins

We bought a new Lenovo phone at your store in Festival City on 21.6.2017 invoice number 342452. We could not get the phone working so we visited the shop again on 22.6.2017. It turned out that the phone had a software issue. your sales agent promised to fix it and also do a data transfer from the old phone to the new phone. He said we can leave the phone with him and go into the mall, in about 1 hour it will be ready. We returned 1.5 hours later. The software issue was done but not the data transfer. the sales person went on his break. Then we tried to find another sales person to get the data transfer done. we were told that the data transfer can only be done when we pay a service charge, which was not mentioned by the sales person. We bought many phones at your shop and never had to pay for a data transfer.
It is very bad that the sales agent leaves without completing his duties and his promises. We had to do the data transfer through another company which cost inconvenience and money.
Such a behaviour is not acceptable. The so-called customer service is very bad.

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7:49 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Plug Ins Microwave stopped working after 5 times and useless customer care

Microwave Panasonic bought on 29 Jan 2016 (promotion) and started making sparkles when used after 5 times.

On 8 Feb 2016 I went to their alleged customer "care" where Hudson Mascarenhas promised to call us the next day with a solution.
Lack of decency/professionalism as he laughed in front of us although we were upset with the product and in the end he never called us.

The problem is not the loss of 249 aed but the lack of respect/professionalism which annoys me the most.

Thank you Plug Ins for the great customer care !

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Update by SebM
Feb 10, 2016 4:49 am EST

My complaint has been finally sorted it.

Resolved

the company finally contacted me My microwave has been replaced with a new unit, so the problem is solved at my side and I am a happy customer again.

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Panasonic Team
, US
Feb 09, 2016 2:38 pm EST
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Panasonic has just started monitoring this website and recommend you reach out to our Middle Eastern counterparts so they can properly assist you.

https://www.facebook.com/panasonic.me/

Is Plug Ins legit?

Our verdict: Complaints Board's thorough examination reveals Plug Ins as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Plug Ins stands out for its commitment to quality and security. Clients considering Plug Ins should delve into its customer service record to gauge compatibility with their expectations.

Plug Ins earns 96% level of Trustworthiness

Perfect Trust Endorsement: Plug Ins achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

The age of Plug Ins's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pluginsme.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pluginsme.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Pluginsme.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pluginsme.com may offer a niche product or service that is only of interest to a smaller audience.
  • Plug Ins protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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+971 800 7584 467

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www.pluginsme.com

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