Complaint Rating:

Company information:
Alabama
United States

We purchased a xbox 360 game system for my son Christmas 2006 and the system has stopped working 1 year and 1 month after the purchase. The warranty on this product is 1 year. Surprise surprise!!! After speaking with a manager at GameStop we were told that there was an extended warranty issued by Microsoft because of the problems customers have had with these game systems. The warranty was for an additional 2 years. Evidently, there have been A LOT of problems with this system. I called the number given by the manager and was told the extended warranty only covers certain problems and mine, of course, was not included. I will have to pay an additional $99 for the repair of the system on top of the almost $1000 for the game system, accessories, and games that have been purchased just over a year ago. The public should demand that these large companies be held accountable for all of the problems that they obviously know about via the repairs that come in through their repair department. I just wanted to issue a complaint to let everyone know that I would never purchase another game system from Microsoft and hopefully give information to anyone thinking of purchasing one. I am also hopeful that if enough people issue complaints and speak up that something may be changed and maybe that they will not think of us as just another number and actually start thinking of us as customers.