Microsoft
reviews and complaints

I ordered an Xbox 360 recently from the Microsoft Online Store. The product was shipped after the promised delivery date. Microsoft shipped my Xbox using UPS which left the delivery outside my front door. When I arrived home the Xbox was missing. After numerous calls and e-mails to Microsoft and UPS, I have been getting the run around from call center incompetents from the Phillipines and Central America. They were the worst customer service people I have ever dealt with in my life! Worst thing is that we were hoping to have the Xbox before Christmas for my kids. Their arrogance and lack of action to address my problem was beyond terrible. I will never buy anything from them and will tell as many people in my social network to do the same.
Sign me
Black Friday Disaster

I purchased Microsoft Office 2010 online thru my employer. My credit card has also been billed for $10.77 on 10/11/11 and also a charge of $14.07 on 10/12/11. If I remember correctly, the total purchase at the time was $27; are these the same charges, but just billed separately on my credit card? Thanks! Mae Preston

Contineous Unauthorized Debits on my Bank America Debit Card.
1. 11/30/2011 $19.99;
2. 11/30/2011 $ 9.99.
3. 11/30/2011 $ 9.99
4. 12/01/2011 $ 4.99
5. 12/03/2011 $49.99
Stop Debiting my Bank America Debit Card and Refund me the Unauthorized debits
Posted to my account on the above dates.
I am calling the Bank Monday 11/05/2011 and tell them too Block all debits from Microsoft Xbox Live Bill.24430991334400806011994; Check Card 1129 Microsoft.. Mechant Number
4816.
Sir Willie Hosely
11/03/2011

My XBOX Live account was hacked by a thief in Europe. They stole Microsoft Points (we pay for these points via credit card) and purchased additional points (which they used). I immediately was notified of this purchase and was able to recover my account. I logged into my XBOX Live account and I was able to discover who stole these points and who hacked into my account because they were still in the system playing a game called FIFA 12 Soccer. I called Microsoft and reported the incident. I gave them the email address and gamer ID of the thief. The customer service rep at Microsoft indicated my account would be suspended for 25 days while Microsoft investigated the incident. This happened on 10/12/2011. It's been 33 days and the company still won't tell me when my account will be unsuspended. They have not bothered to communicate anything to me indicating the status. I followed up with their customer service representative and the acknowledged that they were going to need more time. I believe these hacks are pervasive and larger than Microsoft is willing to admit. Based on the Internet research I have done, this FIFA 12 Soccer hack is widespread. My issue is we use our XBOX Live to view Netflix, play video games, do video conferencing across the US amongst our family and we view TV & purchased movie content. This account is the center of our family's entertainment and communication with one another. Being suspended for another person hacking into my account (through no fault of my own, as best as I can tell) is simply unacceptable. The lack of communication is disappointing enough, but the feeling of being punished twice (first by the perpetrator and second by Microsoft) is simply unacceptable. I have sent Microsoft emails via their XBOX Live forum but no response. I believe these hacks are a very serious issue to Microsoft and perhaps are covering up how widespread it is. Thank you.

About a year ago Yahoo and Microsoft decided to create AdCenter for advertising and transfer all pre-paid balances from Yahoo to newly created AdCenter accounts. My money was tranferred too, but I could never use it in AdCenter. Then I decided to stop advertising in AdCenter and requested a refund of the balance. They said they sent me a check. I never got it. I called them again. They said they would investigate and call the bank to verify what happened to the check they sent me. This was like 3 months ago. At that time the person's name I was dealing with was Moises Lopez. Then later my case was transfered to Nathan McIver. They keep telling me they still haven't heard from the bank. I originally requested the refund almost a year ago. It is a big disgrace that I still haven't gotten the money. How hard can it be to call the bank, give them the number of the check and ask them to check if it was cashed or not? Maybe 10 - 15 minutes?

I created an annually-renewing XBox Live account for my son in 2005 using my Bank of America Visa, which was set to expire on 05/07. BofA "upgraded" me shortly before the card's expiration, so I got not only a new expiration date, but even a new card number. My son moved on to Playstation in 2007, but I didn't worry about the account renewing again in 2008 because I did not associate the new card number with the XBox account, nor did I give Microsoft the new card's expiration date.

But in October of 2008, I was charged for the annual renewal - on the new card number. Much to my surprise/dismay, I learned that that's actually legal.

When I got the renewal notice in July of 2009, I called to cancel the XBox account. This was a difficult task due to the change in the credit card number, but I finally got the cancellation - or so I thought.
The annual renewal charge appeared on my October 2010 statement. Unfortunately, I failed to review my card statement carefully, so I didn't learn about it until several months later.

I called again to cancel in 2010 (sometime in May, I think), but by this time, I had no record or recollection of the original card number, and Microsoft couldn't locate the billing information without that number. After spending well over an hour on the phone (following a 20-minute wait before getting an agent), providing all sorts of other information, I thought I had the XBox account cancelled.

That is, until I received the notice of renewal in July, 2011. I called to cancel yet again, but was not successful because Microsoft again couldn't locate my account record. My only recourse at this point was to contact BofA and dispute the charge. That happened during the last few days of July, 2011.

In late October, I received notice from BofA that "the merchant provided convincing information that you (I) did engage in this transaction...", along with copies of screen shots provided by Microsoft of my account activity *including a record of my attempted cancellation on 7/26* (I still fail to understand how Microsoft could have been "unable to find my account information" when I called on 7/26 yet have that notation on the record!) But hallelujah, those screen prints gave me enough information! Microsoft had blacked out all but the last four digits of the card number, but I was just able to read it with a bit of creative backlighting.

So I've now cancelled the account, but since it's now November, Microsoft won't refund the charge, despite the fact that there's been no activity on the account for three years.

Given the history, I absolutely *WILL NOT TRUST MICROSOFT* to acy cancel the XBox account. The only way I will feel comfortable is to cancel my Bank of America Visa. But that's no loss - It's outrageous that BofA (or any credit card company) will allow a merchant to charge an expired card or a card with a deprecated number. It may be legal, but that doesn't make it right.

The Xbox auto answering system appears to be designed to make it extremely difficult to speak with someone, requiring any non xbox playing parent to have to have their child with them when calling - need gamer tag? In addition, they may be manipulating children, shutting off their account, requiring the child to get the parent to open a new account - or offering $1 fees for new accounts, again incentivizing the children or unaware parents to open additional accounts. When the parent finds out they've been paying $50-$75/month for 3-5 accounts, but only 1 child, Xbox Customer Service says not credit, no mistake, thus basically no customer service. In my experience it is an intentionally manipulative system and strategy to milk people for everything they can get.

Respected sir/madam
few days before i got an e-mail from this company that i'm the winner of any mobile promo of this company mr.nicolas scott named person sent me this e-mail, i contact him as he said its poverty remove program of microsoft company uk and they will sent me demand draft but i didn't recieve any think from them and now he is not replying my e-mails, please let me know whether its real or fake, with his -mail i got some document that i'm sending you, please help us as if its an scam then we have to stop it before anyone else poor person got in it

yours faithfully
customer

Hello!
Yesterday (27.08) i updated my billing information in XBox Live account, to be correct I tried to bind a credit card with my XBox account, but everytime i tried to do that i got a message that please enter a correct credit card number. So to be honest, i was not even able to SAVE the page with my credit card information. WHY AM I BILLED FOR SOMETHING THAT I HAVE NOT AUTHORIZED TO USE! Even more I did not made any payments!

Today I logged to my internet bank and reviewed my transactions made with credit card.
There is see 6 payments from "billingill.ms.net"

I do not have any subscription as I am using a free account.

Here's the list of transactions made with my account WITHOUT MY AUTHORITY!
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:24 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:30 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007
28.08.2011 1.00 27.08.11 21:25 MICROSOFT *BILLINGBILL.MS.NET LU [protected] [protected]/007

I am waiting for fast problem solving for this as i say once more: I have not made any payments and I have not authorized anyone to make any payments with my credit card!

My account was $10.59 on 8/15/2011/. I would like to know the reason for the charges. Please contact my phone number [protected]. Or contact my email adress [protected]@live.com

My account was shut down without any warning and I lost all my contacts and personal information which I need. It said it was under investigation over some del computer, I have had this happen to two other people so I have opened a new account and have to start all over again. Now it is saying that I can only add like 3 people per day. Well this is crazy I need to add my email address back to my account .. Is there some way that you can transfer them to my new account. This has messed up my banking on line and at the bank my cell phone. all sorts of things. I have been with hotmail for many years and this is very poor business. Pls let me know if there is a way to transferr my email accounts and other stuff to my new account which is [protected]@hotmail.ca my old account was [protected]@hotmail.com which is the one you shut down again without any warning ..

thnks Diane Richardson

Don’t ever use a credit card to pay for xbox live access. The company will continue to charge your card as “automatic renewal” without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouldn’t call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet – don’t deal with them at all.

my hot mail which i was using for serval years under the name [protected]@hotmail.com withpassword shidadug has been hacked by some body few days back and they have given email to all the addresses in addressbook demanding a loan of $2500 saying i am in london and my wallet has been lost etc will you please check up my account find out what password he is now lusing for my account early action requested.

We did not charge this expense of $ 19.99 If this is for 1600 bundle points this is incorrect because we have Bundle Purchase of $ 59.99 for gold 12 month time period starting 11/26/10 ~ we would not need an additional 1600 bundle points for $ 19.99 ! Help!

For years I have been reluctant to purchase an Xbox 360, but until about a month ago, had finally done so. When visiting a friend, I always had a blast playing Call of Duty (COD) online at his house. For all the hours of fun, my friend would repeatedly warn me of the vulgar and ugly racist comments that spewed from the mouths of "some" gamers. After about two weeks of playing COD online, I finally got a taste of the ignorance that my friend so emphatically described and said was all too common. Call me a traditionalist, but one of the reasons that I bought an Xbox was because the fact that Microsoft is an American company. As a fairly young man, that thing matters to me especially in this economic climate. After witnessing the racist comments today, I decided to file a complaint on the gamer. I can only hope that Microsoft will take this type of evil behavior seriously and not think about their wallets. Although I do not have children, if I did COD and maybe even Xbox live would be definitely out of the question. I hope something is done. And soon.

I purchased a gold member for 3 months talking to him on the phone and i mentioned him i am going to purchase it just for three months . My xbox was gone after 3 months but XBOX live kept on charging me without my consent they enrolled me on automatic payments . while calling customer service they dont agree on giving refund and they put my call without resolving . You cannot take consumers money without their consent .

Good luck trying to cancel your account. Hotmail deliberately creates a run-around where it's impossible to cancel if you've ever linked your Hotmail account or MSN ID to "any paid Microsoft service." They will fail, however, to TELL you what such service may be. It seems like their business model is this: make it impossible for free users to cancel their accounts so they can artificially inflate the number of users they have.

It cost $6.87 to ship a trial version of Excel. It took a week to get to my home. Only had three days to call, cancel and return it. In those few days while I was trying out the program I was charged another $78.00 + tax for an unauthorized order. Tried to call the company and they said my time was up and it was too late for me to get a refund. Called a few more times with no avail. Went down to the bank and they told me they could not help me either. I wanted to originally learn Excel to get a better office job. Now that I am in college I need the program and it will not install or, install manually. All I want is another copy of the program, Please I really need it now. Cannot proceed and will have to drop out of Ashford University, when I can graduate with a degree. Thank you! Debra A. Card Tel. [protected] (old number and address: [protected]/ 1626 Beacon Drive, Port Charlotte, Florida 33952)
Text Document Setup Information Icon
382 bytes 76 bytes 24 KB

(Light bulb with flashes of light)
Overnight Genius Learning
O bytes free of 329 MB

Because of the copyright laws I could not give you copies of the icons I am shown on my computer.

On the envelope on a sticker in the right corner it says: Return Service Requested
US Postage Paid, UPS Mail Innovations, PRSRT STD NFM
*M-X, 09-45, 7 -152, PDG#, MMS# [protected],
& ZIP: 33952

Another sticker in the middle of the envelope”

6899 Winchester Circle [protected]
Suite 103
Boulder. CO 80301 Microsoft Excel 1
Microsoft Excel 2

Microsoft Excel 3

DEBRA CARD
1626 BEACON DR
PORT CHARLOTTE, FL 33952
US

United States Postal Service
DELIVERY CONFIRMATION
(Under Bar Code)
[protected] 2130
(with a Delivery Confirmation # which is the same as the number under the bar code)

Office of foreingn notification & remittance

Microsoft lottery/email draws united kingdom49,

Microsoft london (cardinal place),

Office:100 victoria street, london, united kingdom.

=

These are your winning identification numbers:

Batch number... 24/00319/1pd
Ref number... xyl/[protected]/05

Winning number... ym/09788/60

=

attn: winner,

we have confirmed your details and verification. we have chosen second option for you (cashiers cheque) a winning cheque has been issued in your name by microsoft inc-operation board and we are pleased to inform you that you will be receiving your package containing the sum of (£500, 000.00gbp) (five hundred thousand great britain pounds) original copy of your winning certificate, fund release order, money laundering protection, letter of affidavit for claims from the british government and a mini microsoft computer by our delivery agent (diplomat tommy brown) after all document must have been endorsed via, international diplomatic delivery (ids) united kingdom department in which your winnings has been sent for delivery to your residence in india.

our representative/delegate will deliver your prize won in cheque to your home address as well as other legal document along with mini microsoft computer. for your information your winning draft has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until it’s been delivered to you and there are some document (s) you have to sign after you have receive the prize.

please take note of the departure/arrival details of our diplomatic officer who will be coming over to your country to effect the safe delivery of your winning cheque of gbp 500, 000.00 great britain pounds to your residence.

Uk departure date: 9th of june being thursday 2011 11:45pm

India arrival date: 10th of june being friday 2011 9:00am

Email: [protected]@live.co. uk

Important note:

Following our procedures and experience, we wish to let you know that you are going to be responsible to pay the clearance charges/fees to the india airport authorities at the port of arrival of our diplomat.

This charges is payable in inr to the airport authorities only upon the arrival of your winning parcel, to enable them issue the landing clearance certificate and release your winning parcel to the diplomat. we wish to let you know also that the msn/yahoo lottery board has paid for the shipment cost of your winning parcel to india,
therefore, upon the arrival of our diplomat to india, your winning parcel (certified bank cheque and other vital documents) will be in the custody of the india airport authorities for proper clearance and issuance of the clearance document and you will be responsible to pay the clearance fee to them so that they can release your parcel to the diplomat without any delay.

please ensure that you co-operate with our diplomat, follow his instructions to avoid any delay in handling over your winning cheque to you, because he has a very limited time to spend in india,

For your information:
Your winning prize cheque is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the money before it is being remitted to you. this means that the above customs clearing charges cannot be deducted from the prize cheque and hence must be provided by you before your prize can be released by the india airport authority. your prize will be handed over to you under the protection of "non-deduction/indemnity insurance contract bond".

For any query or question, please contact our 24 hours customer care services number:

Tell+[protected],

+[protected],
Do acknowledge the receipt of this mail and congratulations once more from the board of directors microsoft international lottery organization 2011.

Sincerely yours,
Dr:ego brown

Tell:+[protected]

(event manager)

Hello

I got the mail and they asked me to deposit money to bank someones account in india, shall I believe and deposite the money...

Onkar naik
_
Onkara naik sangya (e5627256) we await your confirmation‏‏‏‏‏‏‏‏‏‏
_
Eagle courier pvt ltd sun, may 15, 2011 at 5:01 pm
To: [protected]@gmail.com

Ref: uk/9420x2/68
Batch: 074/05/zy369
Date:15/05/2011
Record no. e5627256

Attention: onkara naik sangya,

Congratulations once again on behalf of the microsoft organization. we do believe that your donation will be put into good use
For community, educational, personal and business development. on behalf of the screening committee of the microsoft donation board,
I wish to formally announce to you that you have successfully passed the screening and verification process conducted for all
Beneficiary in your category. your approved donation amount of one million five hundred thousand great britain pounds sterling's
{£1, 500, 000.00} which is equivalent to 10 crores and ninety two lakhs seventy four thousand india rupees is ready for delivery to you.
Having considered all possible measures to convey your donation amount to you, we resolve to use a special delivery man under the
Diplomatic umbrella here we have made all necessary arrangement to convey your donation amount and laptop directly to your doorstep.
Your name, phone number and address has been received and sent to our department in charge of the delivery.
Please note that you are not to pay any amount of money to us because microsoft company has paid for all expenses including flight
Ticket, hotel bills, transport fee within india and general welfare of our dispatch officer as regards this delivery to you.

It is our usual practice to carry out a routine verification about the custom/immigration policy of a country before embarking on
Any international delivery so as to avoid complications. be informed that the custom/immigration in your country has made us to know
That upon the arrival of our delivery officer to your country, your parcel needs to be registered, cleared and stamped at the custom
Post and the registration and clearance fee is thirteen thousand five hundred india rupees (rs13, 500).

Please be informed that microsoft company would have helped you you pay for this custom clearance fees, infact microsoft volunteered
To pay this 13, 500 rupees for you, but your country custom authority refused. your indian custom said the reason why you are to pay from
Your pocket are herein given below,

1, a custom clearance receipt will be issued in the name that is the beneficiary's name, so nobody can help the beneficiary to pay since
It is his name that will be on the receipt.
2, the custom also said this payment required from the beneficiary is a form of gaurantee that the beneficiary is the rightful owner of
The donation amount.
3, the third reason is that, so that india government will have a record of this transaction.

Note: your parcel will be dispatch only if you agree to the terms and condition of the delivery. otherwise you will be required to come
Down to uk for the collection.

Send us a confirmation email, if you agree with the above terms and conditions, so that we can immediately commence delivery to you at your
Provided address.

Note that your parcel have been verified and sealed by our experts. and is ready for disbursement. all your documents which includes your
Covering document (money laundering protection and letter of affidavit of claims) which proved that the money was obtained legally through
The microsoft windows have been made available (proccessed), since you were unable to come in person to the disbursement centre, your cheque,
Laptop and other vital document will be delivered to you as soon as you agree with the terms and condition of the india airports authority.
The airport charges fee and the description of your package have been stated below.

List of package content
1. a cheque {? 1, 500, 000. (one million five hundred thousand pounds)},
2. hp laptop,
3. source of fund certificates (s. f. c.),
4. certificates of origin (c. o),
5. an endorsed affidavit of claims eligibility.
6. colour of parcel (blue with microsoft symbol on it)
7. record number...:e5627256.

Charges to be paid by you to airport custom authority of india: - rs.13, 500 inr as registration charges

Note: you are to get the fees of rs.13, 500 ready before the delivery officer arrives your country because we are going to assign an
Assured delivery agent to make this delivery to you in your given address as instructed by the microsoft company and on his arrival in
Your country, he will contact you via your given telephone number for meeting. and delivery can commence only when you agree to the
Terms and conditions.

Finally, on receipt of your confirmation email stating that you agree to the terms and conditions, your parcel shall be dispatched to
You immediately and will reach you within 24hrs from the moment we received your reply mail. the flight details of the delivery officer
Shall also be given to you to enable you know his arrival time and date.

Please finally note that it is only when you pay india custom their charges (13, 500 rupees) that they will allow our dispatch officer
To leave the airport and come and meet with you. we await to read your confirmation email.

For further clearification, please contact : mr amelda clover -
(+[protected]

We sincerely hope the above information is helpful to you and I would like to thank you for giving us this opportunity to serve your need.
If any query, do not hesitate to write to us.

For more about us you can visit our website below: www.eaglexp.co.uk

Yours in service,
Mr amelda clover
Dispatch manager
(+[protected]
Eagle courier pvt ltd
Website: www.eaglexp.co.uk

Kindly guide me

Thank you
Onkara naik