Menu
Microsoft Customer Service Phone, Email, Contacts

Microsoft
reviews & complaints

www.microsoft.com
www.microsoft.com

Learn how the rating is calculated

4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Microsoft has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Microsoft. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Microsoft reviews & complaints 633

Filter reviews by rating
5
2235 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Microsoft reviews & complaints

ComplaintsBoard
J
3:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft repairs

My fiancee was bought a Zune 80 gb from his sister in September of 08. In December of 08 the Zune would not charge. I called the Zune department and they offered to send me a box (3-5 days) for them to repair the Zune. I received the box in 5-9 days. When I received the "repaired" Zune the paper inside said it as repaired with a replacement Zune. I got the Zune, hooked it to the computer after charging it and it does not work. I, again, called the Zune department and was told we do not give refunds, but we will repair it for you at no cost. Then I found out that they are sending me a "compatable" device, but they are not going to give me a new one year warranty on a device that they are sending me, and I have no idea where it came from. I am very disappointed in this product and if it is not resolved (MONEY BACK), I will be filling a lawsuit. I will also be posting this so other Zune purchasers, who are having the same problem (and there are many), to file suit with me. I called Microsoft Money back guarantee department and was told they are hanging up on me-and did! We paid over 350.00 dollare for this product and we are not being given to resolution to our problem.

Read full review of Microsoft and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
T
T
Tressa Tate
Grand Prairie, US
Mar 24, 2010 10:03 am EDT

I purchased a 80-gz zune over 2-years ago today it dont work and the store will not take it back I contacted microsoft who gives me the run around and keep giving me false information. They aren't standing behind their product this item should have lasted longer I cant even find how to return this to them even for repair or replacement... what do a person do when they think they have a good product and dont and the company want even try to help fix it or even get replacement for it.. I just need help in finding out what to do on replacement or repair ...

K
K
kevin Fellows
Lincoln, GB
Apr 16, 2012 3:42 pm EDT

My son signed up for 30 day free trial in January 2012, before the deadline we cancelled the subscription and removed my card details. Yet in Feb, March and now April they still take the £8.99 fee. The account shows as inactive and no card details are showing but they still take the money. Several emails but no response, cannot find a way to speak to anyone. This is fraud.

Z
Z
Zune Trash
vantucky, US
Apr 07, 2009 10:01 pm EDT

I have to agree . I got an 80 gig zune April last year . I had it in my pocket and when i pulled it out the glass on the face was cracked, i looked for the reason and could find none i didn't fall or run into anything so ...? i submitted an online repair request and added a comment in the ( comment box provided ) that stated that if the glass was not covered by warranty than please contact me so we can discuss the price and gave my email address .with no response they sent me a box so i mailed it back to the service center it came back in the same condition with a piece of paper that said it was not covered by the warranty ?! excuse me !? remember the "comment box " ? yeah its an automated system so the service center primate told me and when i asked the price $80.00 bucks ! i was steamed upon request he got his manager who still talked down to me and i had to take the gloves off !this clearly not being the most intellectual group of people proceeded to tell me that i would have to pay $80.00 to have it fixed i asked to talk to the highest " labeled " person in the " BUILDING " ! My Bad ...this orangutan of a rep says hes it !so here i am venting online until i can get the number of an official and believe me i will i will be happy to post it here and hope that it will travel through the universe until someone gets some kickback from Microsoft / Zune !

ComplaintsBoard
R
6:33 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft sent info in scam

sent me an email & when I ran her thru microsoft, she was listed as (SEC) seceratary. Now she has the info requested. Now, what do I do?

Read full review of Microsoft and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
Esam1221
, SA
Dec 14, 2010 8:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

fraud lottery scam mail me and demand money. They stole a lot of people from Middle East and Africans. She involved the name of previous PM Gordon Brown that he is supporting this process while he was a PM. I have hundreds of e-mails from him too. They stole almost GBP350, 000 only from me.

M
M
mortica
, US
Aug 20, 2009 6:36 pm EDT

This is not helping me is this a scam or not and if it is, how can I get in contact with microsoft to report it to them?

B
B
brok
Congresbury, GB
Mar 06, 2009 12:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The thing that amazes me is the fact that some of the biggest and richest Companies are alleged by scammers to be involved in scams, for example Katherine Hardoy @microsoft.
As this powerful organisation has the whole of the computer -using world's short and curlies firmly and inexorably in its grip, it seems incredible that it cannot trace the perpetrators of these scams and inform the appropriate authorities of their whereabouts.

ComplaintsBoard
A
3:18 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft unauthorized transactions

I bought a microsoft cash 2 cd from this site, on November 10, 2008 they took out of my debit card account $1.95 for the the disc. I never saw in written that i was going to be billed later on for more. When i tried looking back into the site it said that there was no such site. Then on November 17, 2008 i later found out that $45.95 was taken out of my debit account. On my debit card account statment for December nothing was taken out. Then on the December 31, 2008 $65.95 was taken out my debit card account again, and i had already placed a complaint on this site a month ago but was cancelled because they never responded back. My bank told me to take this to the police to see if they can help, i don't know what else to do.

I just want my money back!

Read full review of Microsoft and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
Deborah Day
,
Nov 19, 2008 1:24 pm EST

I have been unable to contact this company to cancel this crap, I was also charged $49.95 which I thought was just $1.99, there is no phone number to call either, I do not want their product Success kit, my reference # is [protected], please help me get this cancelled before I get another fee from my bank of $35.00 for insufficent funds

B
B
Bearman
Redondo Beach, US
Jan 30, 2009 4:55 pm EST

I just had exactly the same thing hppen to me regarding a Green Tea Extract product that I didn't order and the amount was $74.95. After bing kept on hold, trasfered to a phone extension and leaving several messages I have received no response.

Finally an email response cnceling an account that I never signed up for and no mention of a refund. I tried to reply email their email and to no surprise it bounced back as undeliverable.

ComplaintsBoard
I
11:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft scam regarding a sweepstakes winnings

Received this email notification this morning. obviously it is a scam!

flag this messagecongratulations! you just won a sweepstakesunday, january 11, 2009 1:01 am
From: "microsoft" add sender to contacts to: undisclosed-recipientsmicrosoft corporations:
Customer service
Your reference no: esp-l/l-2810
Your batch no: 2008/101/mic official winning notification we are pleased to inform you of the release of the long awaited results of
Sweepstakes promotion organized by microsoft, in conjunction with the
Foundation for the promotion of software products, (f.p.s.) held in
November 2008, in the united kingdom where in your email address emerged as one of the online winning emails in the 2nd category and therefore attracted a cash award of (475, 000.00gbp) four hundred and seventy five
Thousand british pounds sterling.
To begin your claim, do file for the release of your winning by contacting
Our foreign transfer manager: mr. allan bedwell
Tel:+[protected]
Email: a.[protected]@live.com

Read full review of Microsoft and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
D
D
disheartened again
, PT
Nov 11, 2010 7:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

ive just received a very similar email but my "win" is in the netherlands in euros, Clearly a variation on a theme.
We need an easier way of removing people who scam by stopping their Email addresses quickly.If there was a central body we could report misuse of email address to and who could shut down the address it would slow down the scammers progress.
just recently on a dating site i was approached by a female(?) scammer and i reported them and they were removed instantly.
they(she)was using a yahoo email account which i also reported with evidence by copy /paste of messages received and days later i was still getting messages through the yahoo account-------did yahoo do anything?i never got a reply to say they would investigate, do they even care?

S
S
saim70
, PK
Sep 03, 2010 10:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

very bad

S
S
saim70
, PK
Sep 03, 2010 10:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Thu, September 2, 2010 6:15:57 PM
CONGRATULATIONS:YOU HAVE WON LOTTERY PRIZE OF € 250, 000, 00 EURO
...
From:
Respond Respond [Chat now]
...
Add to Contacts
To: award@hotmail.com

E.A.A.S ...FORM.jpg (119KB) View Image

E.A.A.S CUSTORMER SERVICE,
580 N. TENTH STREET,
SACRAMENTO, CA 85914,
TELEPHONE:316_266_108_43
I.P.P AWARD DEPARTMENT,
AMSTERDAM HOLLAND.

Dear Sir/Madam

We are happy to inform you that you have won a prize money of ( Two Hundred and Fifty thousand € 250, 000.00 EURO) for this year lottery promotion which is organized by YAHOO!,

Annually YAHOO! collects all the E-mail id's of the people that are online on yahoo amongs the Millions that subscribe to YAHOO!, Eight People Are Been selected All Over The World.

Our Winners Are Selected Through Electronic Balloting System Without The Winner Applying.We Are Congratulating You For Being One Of The People Selected For This Second Random For The Year 2010.

These Are Your Winning Identification Numbers...

Dream number...Lwh 888888
Ticket/Lotto number...Lwh [protected],
Lotto number...Lwh [protected]
Serial number...Lwh 3/888/9409
Category...2nd

To Begin Your Claims, Kindly Contact Asian Fiduciary Agent For Your Prize barrister mohammed hasnain

EMail: barr_mohammedhasnain@hotmail.com

mobile: +[protected].

tele: +[protected].

Without Any Further Delay. Otherwise Your Prize Will Be Returned Unclaimed To Our National Headquarters In Holland And Will Be Donated To Charity Homes.

You Are Required To Forward To Your Agent With The Following Details:

1.FULL NAMES...
2.FULL ADDRESS...
3.COUNTRY OF ORIGIN...
4.DATE OF BIRTH...
5.OCCUPATION...
6.TELEPHONE NUMBERS...
7. TICKET AND LOTTO NUMBER ...
8. SERIAL NUMBER ...

As soon as you contact Him He Will Advise you on the Procedure to claim your Won Prize Money Immediately.

NOTE: YOU ARE STRONGLY ADVISED TO KEEP ALL YOUR WINNING CONFIDENTIAL TILL CLAIM IS MADE TO AVOID WRONG OR DOUBLE CLAIMING.ANY BREACH OF CONFIDENTIAL DISQUALIFIES YOU FROM GETTING YOUR PRIZE.
YOUR ADDRESS HAS WON

Congratulations Once More!
Yours Faithfully, MRS, DORATHY WILLIAMS, LOTTERY ORDINATOR
Past winners.

Congratulations Once More!

Yours Faithfully,
Dr.Austin Owchor Finance Director,
Barrister mohammed hasnain Asian Fiduciary Agent,
Dr.Ronny Romero Head of Administration.
[YOU MUST CLAIM YOUR PRICE ON OR BEFORE 10 DAYS]

1 Image | View Image | Download Selected

[View E.A.A.S ...FORM.jpg]
E.A.A.S ...FORM.jpg
(119KB)

ComplaintsBoard
A
6:17 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft cheated by the purchase of microsoft windows xp professional (oem)

Dear Sir/Madam

Re: Cheated by the Purchase of Microsoft Windows XP Professional (OEM) at Low Yatt Plaza, KL

I am writing to you to complain about an incident which happened at Low Yat Plaza, KL on the purchase of an OEM Microsoft Windows XP Professional software recently.
On 28 December 2008 at around 11.45am, I went to Low Yat Plaza to purchase a Microsoft Windows XP Professional software for my PC at Prestige IT Distribuion Sdn Bhd (Lot 2.50 & 2.51, 2nd Floor). I asked for an original version of the software and the sales person promptly gave me this copy which I currently have now. He also assured me that the product key code is the original one and he even told me that he purchased one from the shop as well while showing me his product authenticity certificate (with product key code on it). Feeling convinced with his explanation, I bought the software and paid RM475.00.

My friend, Mr. Emil J. Fisk was helping me install the program into my PC and when he saw the software I purchase, he promptly told me that this software is an OEM version and not the Retail version. He explained there is a difference between these 2 licenses and that the OEM version can only be sold with a purchase of a new PC. (e.g.: when purchasing a DELL, HP or Acer pc, the OEM version is usually sold with it). He explained further that the OEM license will only allow for one installation into one PC only and would not allow the program/license to be installed or transferred to another PC if I purchase another one (uninstalling from the old PC and reinstalling into a new PC). This is because, when the OEM software is registered online, it will also register the mother board serial number, processor serial number and other items. This means, only one PC can be installed with the software. Furthermore, Mr. Emil pointed out that it is stated on the pack that this software is ‘for distribution only with a new PC’. The retail version allows the software to be transferred to a new PC.

All of this was not explained to me earlier by the sales person, and I am no PC genius. Feeling cheated, Mr. Emil and I went back to Low Yat Plaza to ask for a refund at around 4pm the same day. We spoke to the sales person who sold me the software and told him that we are returning the software we bought earlier and wanted our money back. We told him that he sold to me an oem version and that I wanted a retail version. He insisted that it was an original copy and we told him that it is an oem version. He called over his supervisor (a short, plum Chinese lady with spectacles) and she also explained that this is the version everyone is selling in Low Yat. We told her again that this is an oem version and that retailers are not suppose to sell this version. The version which they are supposed to sell is the retail version. The supervisor ask us if we knew the difference between the oem and retail version and Mr. Emil said that he knew the difference as he was a PC retailer for corporate clients at Apex Communications Sdn. Bhd.
We continued insisting for a refund and the supervisor said that all goods sold are not returnable. She refused to budge from her stance and even said that she spoke to her boss over the phone and her boss said no. I asked to speak to her boss and she refused to let me do so. A screaming match ensued when she banged the counter with her hand and I continued asking for my money back. She ultimately called security and Mr. Fairullizam [protected]) from Low Yat Plaza Security arrived at the scene. He calmly asked me what was going on and I calmly told him that the sales person sold me a software which the retailer were not supposed to and that I wanted my money back. Mr. Fairullizam then radioed his colleagues and told them that it was ok and he could handle the situation. He said that he could not force the retailer (sales supervisor, in this case) to return the money and that it was at the retailer’s hands to do so. Mr. Fairullizam asked the sales supervisor if she could return the money and she sternly said no. He then advised me that if I was still not satisfied, the only thing now to do is to make a police report. I told him that I would do so. He took down my name and mobile number for his report and I did the same too. We left Low Yat Plaza thereafter. However, I have not made a police report yet.

Not being satisfied, Mr. Emil called up Microsoft Malaysia the next day (29th December 2008) and relayed to them the incident which happened. He spoke to Mr. Marlin from Microsoft and he said that they are aware of this problem but they are not doing anything about it as it was not a piracy case. This is because an oem version is technically an original software. Mr. Emil then asked why the double standards in policy for piracy and sofrware licenses. Mr. Emil pointed out that it is stated in the Microsoft website that an oem version cannot be sold by retailers and that it should be sold with a new PC. Only the retail version is allowed. Mr. Marlin then said that he would check with his supervisors and get back to Mr. Emil. Till today, no call-backs were ever received from Microsoft pertaining to this matter.

My grouse with this matter is the double standards practices by the so called authorities (Microsoft) when it is clearly stated in their website that the oem version cannot be sold by retailers. What is being done to right this issue? I know for a fact that there is nothing much I could do to educate the retailers at Low Yat Plaza on customer service. In the end, the customer is the one who suffers. Was it wrong for me to ask for my money back when I found out that the software I bought was not the one I wanted? I only wanted a software where I could use for a period of time and not be bound by the lifespan of the PC’s hardware. One thing is for sure, I will never ever buy any IT hardware or software from Low Yat Plaza. It is just not worth it.

I still have the original receipt of purchase from Prestige IT Distribution Sdn Bhd and did not open the software pack. It is still in the same condition when I bought it. Please advise me on how to go about getting my money back?

Thank you.

Regards,

Amarjit Singh Dorka
Mobile: [protected]

Details of the retailer:
Name of Company: Prestige IT Distribution Sdn Bhd
Address: Lot 2.50 & 2.51, 2nd Floor, Plaza Low Yat, No. 7, Jalan 1/77, Off Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Tel: [protected] / [protected]
Website: www.pitb.com.my
Email: [protected]@pitb.com.my

Read full review of Microsoft and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
T
T
Toni Ann
,
Sep 17, 2008 4:00 pm EDT

Purchased the Security Program to protect my computer from threats and viruses, can't access the program with the password provided and computer is crashing

S
S
SavedMe
, PH
Aug 23, 2012 2:46 am EDT

I bought my OEM copy at Tveak.com. I have have no complaints since it's a genuine copy and I got it for only $59.99. I'm very pleased with my purchase. Anyway, here is a link: http://www.tveak.com/index.php?main_page=product_info&cPath=559_568&products_id=80283&zenid=4b053f7a8c864cda1661a7e721613560

M
M
Mr_Wiseone
Calgary, CA
Oct 29, 2010 1:35 am EDT

Because I have an OEM in my windows number, Microsoft technical support would not help me download windows media player 11. The only information needed to download windows player 11. was...where was the validation tool numbers saved to?

She did not know that the validation numbers are found in the simple "download" file. She sent me to IBM because I have an OEM disk. They couldn't help and they sent me to Lenovo which only does hardware.

Therefore my quest to download windows media 11 proves Microsoft tech support doesn't work. Google videos are more helpful. Somebody at Microsoft should be fired. Support wanted me to pay $59 for their bad program direction...not in my lifetime.

J
J
jordo_6
, AU
Feb 20, 2009 6:20 pm EST

as much as they say it only works on one computer.

you can still install it on another computer, try to activate, not succeed, activate by phone and say you're doing a system repair and there you go, its activated again.

as for only new pc

you can get away with buying it with a computer component such as a mouse etc

H
H
Hezakiah
, US
Jan 11, 2009 1:14 pm EST

Yep, you're kind of stuck on this one since OEM are only supposed to be with a new computer .If the disk was still in the package, it would have clearly printed on it, "Not for Retail Sale".If your comp was originally supposed to have XP on it, then it won't be a problem to install. Back up EVERYTHING onto CD disk you want to save, then format the hard drive.Install XP. If your comp was orinally made to take it, it will install.If not, it's back to Windows 98 or whatever you were using.OEM disks are not update disks.

ComplaintsBoard
D
11:04 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft faulty console

i purchased my xbox 2 years ago, within months it had to be sent back because of faults. the product was purchased in november and just months later when i phoned xbox (infamous) customer support i was informed that i had an older model that was likely to have faults. so when did this new model get released with no faults i asked? 6 months ago was the reply. so why on earth had i been able to buy an xbox, that knowingly had faults by the manufacturer, 3 months after the issue of new consoles? now to cut a long story short my box has been for repair 3 times since i owned it and now im convinced the new xbox dashboard update has finally finished this decrepid console. So iask, why should i have to pay to have a product repaired that never functioned properly in the first place? BILL GATES sort your house out or there will be an mass exodus to PLAYSTATION - Call Of Duty 4 kept millions hooked but you dont have a game like that anymore and will struggle to emulate it. oh! and 1 last thing mister GATES i would like to refresh your memory with a quote from your own lips "Playstation could sell a box of bricks and people would still buy it" now that sounds like the pot calling the kettle black or a renaming of your own brand to XBRICKS!

Read full review of Microsoft
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft on line phishing for personal information/fraud

This was sent to my inbox three times at the same time: 12-29-2008

BOGUS!(isnt Microsoft a corporation not an Incorporation?)

Dear Winner.

Compliment of the season,
This is Mrs. Rose Raul your claims agent from the Microsoft Lottery Board i
have deposited your winning cheque of 500, 000, 00GBP for delivery since the
bank and has refused to contact you for delivery, I have left for Africa
(Nigeria) for some seminar so i have deposited a Confirmable Bank Draft
500, 000, 00GBP with the Ups Courier Plc for delivery i have also paid for
delivery. I have been waiting for you since to contact me for your
Confirmable Bank Draft of 500, 000, 00GBP, but I did not hear from you since
that time. Then I went and deposited the Draft with UPS COURIER SERVICE,
Abuja, Nigeria before I travelled out of the country for a 3 Months Course
in Nigeria and I will not come back till 2009. What you have to do now is to
contact the UPS COURIER SERVICE with your details below:

FULL NAMES:
TELEPHONE:
POSTAL ADDRESS:
CITY:
STATE:
COUNTRY:

As soon as possible to know when they will deliver your package to you
because of the expiring date. For your information, I have paid for the
delivering Charge,
Insurance premium and Clearance Certificate Fee of the Cheque showing that it
is not a Drug Money or meant to sponsor Terrorist attack in your Country.

The only money you will send to the UPS COURIER SERVICE to deliver your
Draft direct to your postal Address in your country is (60 Pounds) only,
being Security Keeping Fee of the Courier Company so far.

Again, don't be deceived by any body to pay any other money except (60
Pounds). I would have paid that but they said no because they don't know
when you
will contact them and in case of demurrage. You have to contact the UPS
COURIER SERVICE now for the delivery of your Draft with this information
bellow;

Contact Person: Mr. Clement Peter
Manager UPS COURIER SERVICE Nigeria
Email Address: ups.[protected]@live.com
Tel/FAX: +[protected]

Finally, make sure that you reconfirm your Postal address and Direct
telephone number to them again to avoid any mistake on the Delivery and ask
them to give you the tracking number to enable you track package over there
and know when it will get to your address. Let me repeat again, try to
contact them as soon as you
receive this mail to avoid any further delay and remember to pay them their
Security Keeping fee of (60.Pounds) for their immediate action. You should
also let
me know through email as soon as you receive your Draft.

NOTE: Dont contact the Ups Courier if you know you are not ready to claim
your Confirmable Bank Draft of 500, 000, 00GBP.

Yours Faithfully
Mrs. Rose Raul
mrs.[protected]@live.com
Microsoft Incorporation

Read full review of Microsoft and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
F
F
Frederick Johns
, US
Apr 15, 2009 6:29 am EDT

Yesterday I've got this:

This is Mr.Fisher Kelton from the Microsoft Lottery Board i have
depositedyour winning cheque of 550, 000, 00GBP for delivery since the
bank and courier has refused to contact you for delivery, I have left
for Africa(Nigeria) for some seminar so i have deposited a Confirmable
Bank Draft 550, 000, 00GBP with the FedEx Courier Plc for delivery i have
also paid for delivery. What you have to do now is to contact the FedEx
COURIER SERVICE as soon as possible to know when they will deliver your
package to you For your information, I have paid for the delivering
Charge, Insurance premium and Clearance Certificate Fee of the Cheque
showing that it is not a Drug Money or meant to sponsor Terrorist
attack in your Country.The only money you will send to the FedEx
COURIER SERVICE to deliver your Draft direct to your postal Address in
your country is (£60.GBP) Dollars only.B eing Security Keeping Fee of
the Courier Company so far.

Again, don't be deceived by any body to pay any other money except
60.00GBP.I would have paid that but they said no because they don't
know when youwill contact them and in case of demurrage. You have to
contact the FedEx COURIER SERVICE now for the delivery of your
Draft with this information bellow;

Contact Person: Mr Akeem Machello
Manager FedEx COURIER SERVICE Nigeria
EmailAddress: fedex.customerservice15@yahoo.com.hk
Tel: +[protected]

Finally, make sure that you reconfirm your Postal address and Direct
telephone number to them again to avoid any mistake on the Delivery and
askthem to give you the tracking number to enable you track package
over thereand know when it will get to your address.Let me repeat
again, try to contact them as soon as you receive this mail to
avoid any further delay and remember to pay them their Security Keeping
feeof £60.GBP for their immediate action.You should also let me know
through email as soon as you receive your Draft.

NOTE: Do not contact the FedEx Courier if you know you are not ready to
pay the £60.GBP And claim
your Confirmable Bank Draft of 550, 000, 00GBP.

Yours Faithfully
Mr. Fisher Kelton
Microsoft Incorporation

S
S
srg7
, IN
Mar 10, 2011 6:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have received the email whose picture is attached please investigate

A
A
Anatolij Kosyanchuk
, UA
Mar 11, 2011 12:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Уважаемые господа! Я получил извещение по электронной почте, что компания FACEBOOK наградила меня денежным призом в размере 100 тысяч фунтов стерлингов. После этого ко мне начали приходить электронные письма из фирмы DHL Express Post. Господа из этой фирмы предлагали оплатить заранее 349 фунтов стерлингов за услуги в доставке моего приза. Все это похоже на мошенничество. Прошу помочь выяснить, имеют ли они право требовать от меня оплату вперед (заранее).
С уважением, Анатолий Косянчук, г. Львов, Украина

J
J
joeblow
, CA
Apr 15, 2009 7:23 am EDT

lmao! fed ex using a yahoo email addy

ComplaintsBoard
C
7:50 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft xbox 360 controller

I purchased a XBox 360 system, a wireless controller and some games on christmas Eve from Maestro at the Blockbuster in Edgewood, Maryalnd. The disappointment was the extra controller did not work. I called on Christmas and told to call come in on the 26th and see the Manger Paul Perry. The person I spoke with said that I could bring the controller and my receipt and they should exchange if one is available or order from a neighboring store. when I took the item back I was told by Maestro they could not help me. I would have to go directly to the manufacturer. This was unacceptable and the policy of not doing an exchange was unacceptable. Paul was there and said they did not have a controller on hand. I informed them both that I was told they could oreder from another store. Maestro insisted that they would not and could do this. Paul then said to call another store. He said this three times before Maestro responded. She called the store in Belair and they agreed to exchange the product with no trouble.
Why could the store in Edgewood be as compliant?

Read full review of Microsoft
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
7:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft charging without my permission

I used to love my Xbox live, however for finanicial reasons I cancelled my internet and just let my annual xbox live subscription run out. Big mistake!

When my annual subscription ran out Microsoft, already having my credit card number from an online game purchase, decided to change my account to a monthly subscription and charge me $8 a month.

When I found out about this I called them to request last month's charge to be credited only to find out they have been doing this for 7 months! They of course gave me the standard Indian (not that there's anything wrong with that) Customer Service response of "We are sorry but policy says we cannot credit this." I explained to them that I had never authorized them to switch to monthly and that charging someone without permission and refusing to refund is called stealing. The rep agreed with me but said he couldn't do anything about it. After some pushing I finally got a supervisor, who promptly hung up on me. Not because I was rude (I wasn't, I'm in CS and I make it a point to be firm but nice), he just said hello and then the line went deadn. I then called back and got another supervisor.

This supervison now magically pulled evidence out of her butt that I had authorized this and also stated that they had sent me emails, which of course I didn't get because I don't have internet. There was no way I could contradict what she was saying because what proof do I have that I never pushed ok when she's saying I did. I then said
"That is categorically untrue but I have no way to contradict you. I am willing to accept that you are going to keep my money for services which I never authorized or used, however we both can see that the money you charged me yesterday was a mistake, and since I am cancelling it now you need to refund that money instead of charging me for yesterday and the next 29 days of service which I am obviously not using."

Nothing. Nada.

I even tried pulling the old "I'm going to waste more than $8 dollars of your time complaining so you might as well give me the money" with no luck.

Finally I just said "I have no way to punish you except withholding my future business, which I intend to do, so thank you for being courteous please never use my credit card again or contact me for any services" and said goodbye.

By the way, their only reasoning for this blatent theft was that the terms of service allow them to, well guess what they put out new terms of service in September and I've never agreed to them!

Boo Microsoft Boo. I may never get that $8 back but you'll lose it for all the customers I convince to switch to Mac.

Read full review of Microsoft and 5 comments
Hide full review
5 comments
Add a comment
J
J
JustMe1991
New York, US
Jun 18, 2011 10:50 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Man, this is like a disease! Once you let them in the house, you are at their mercy! I have a MAC and only bought this P-O-S Microsoft for my sons. Is Microsoft that powerful that they can steal whatever they want without consequences? Seems like a class-action lawsuit needs to be filed...

B
B
Bilbo boo
brown note, US
Jun 15, 2011 9:48 pm EDT

Just did it to me & I never got the supervisors last name his first name was Jay though & would not give me his bosses name. Utter BS. I don't even own an Xbox just got it for my pal. Again terms of service, my Bank also said that they could not dispute charges due to the fact that I agreed to the TOS.

D
D
Dragonfin
Word up yo, US
Jun 16, 2010 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me, they charged my card for one month service. I no longer used that bank so it was denied and when I updated my info and paid for another two months they refused to remove the $7.xx for the month that I already paid for on my other card.

I talked to a supervisor, and he, without my permission. Switched the $7.xx balance on my other card to my updated card while I was on the phone with him WITHOUT my permission. I told him that and he promptly started saying "IF you have no further questions, have a nice day" and hung up.

He said that the switch was automatic when a new card is added, which is bull since didn't happen when I put that newer card on there.. TWO months before. He manually did it without my permission. So now I've been charged for one month twice and he said its in their TOS.

Needless to say I'm going to my bank tomorrow when they open.

J
J
Juan7
, CA
Apr 20, 2010 11:13 pm EDT

* bucks dude? they just charged me 70 bucks for an annual renewal i never fuking agreed to. im taking this to the max.

S
S
Sonnysmacks2
Elko, US
Jun 26, 2009 5:50 pm EDT

They have just done this to me as well. I called them last night to ask why I was being charged 19.99 for services not asked for nor rendered. No intelligent response followed, only ramblings of a man who was desperately trying to do the same old song and dance. I asked to speak to a supervisor, who informed me of the same ramblings as the previous numb skull had, then asked to speak to his supervisor, to which I was told that wasn't possible. I informed them that I would be going to my bank and filing fraud charges with the local police department. I spoke to my bank today, and as soon as I file dispute on the charges I will be following up with the police. I refuse to let someone steal from me and my family. Not only did they take my money without asking, but they had the audacity to talk to me like I am a complete idiot.

ComplaintsBoard
J
11:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft intrupted services.

I have had x-box live for almost 3 years. I have been using the same debit card for both of my accounts. Every once in a while the card will quit working for my accounts and I will have to go on thier website and update my information (re-type it in) and they usually start working agian. About a week ago one of my accounts was suspened. I called xbox support and they told me that my bank was not letting them charge my account. The next day I called my bank and they said they had no reason as to why microsoft couldn't charge my account, infact, they were doing test charges on my account that were working (withdrawing $1 from the account and putting it back in). I called xbox support back and told them they were recieving the test charges and that there should be no problem withdrawing the money. The support people continued to say that they could not get the money out and that I should contact my bank again... well this went on for about 2 hours. Called my bank about 4 times and Xbox support around 6 times. Now my other account is having the same problem and there is nothing that the support peeps up in India can do to help me. I have gone through all of my information and matched it up perfectly with my bank and all Xbox support can say is that it's my banks fault. I wish they would quit reading from their books, giving me the same step by step process they do every phone call, and hire someone who can run that computer and get my accounts working. Oh, and get this. They asked if I had any funds in my account. I told them I had about $300 in there and they could have it if they get my accounts to work again. No luck...

You can E-mail me @ [protected]@yahoo

Read full review of Microsoft and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
RoxasNomura
Burnaby, CA
Jun 18, 2009 2:22 am EDT

Hello, I am having the same problem, but do you know how long it took for them to put those $1 amounts back into your account?

If you read this anytime soon, Email me at, Bakaz_will_rule@hotmail.com

D
D
d9860
Denver, US
Feb 16, 2009 7:37 pm EST

Microsoft has used XBOX Live to perpetuate the most unethical bleeding of customers in ways that should be illegal. I ordered 12 months service on Dec 25 of 2007 paid by credit card and the account set to expire on Dec 25, 2008. One week before the expiration my son applied a thirteen month prepaid card to the account. A week later Microsoft automatically attempted to renew the original credit card again for another year. Earlier in the year, I canceled the credit card so the automatic renewal transaction failed. Even though there was a prepaid card credit on the account good for the next 13 months, they interrupted service and refused to turn the account on unless we paid another year by credit card. Their argument is that the credit card account renews unless we cancel it even though there was an existing credit on the account and that there is no way to fix it. Imagine that...the biggest manufacturer of hardware and software in the world. can control our xbox account remotely with the most sophisticated software yet they cannot seem to understand that a credit is a credit. The supervisor who I spoke with actually had the audacity to tell me that the money I spent for the prepaid card and the money that would come from the credit card were somehow actually not the same kind of money? So in the magical mystery world of Microsoft - (unlike my $100 dollar version of Quickbooks) they cannot actually administer an account or apply a credit or eliminate an incomplete transaction...but they can turn it back on in seconds with a credit card number. This is the kind of thing that is just bad business and stinks...and with things the way they are in the economy today...just un-American.

ComplaintsBoard
B
9:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft microsoft window management board

Are: You: Aware? Did You Receive it?Wednesday, December 17, 2008 3:40 AM
From: "Kathrine Hardoy (Secretary)" Add sender to Contacts To: undisclosed-recipientsWe are pleased to notify you of the Microsoft Windows Mega Jackpot (E-MAIL) Sweepstakes result. Please; confirm if you received our previous message with;

E-ticket number: [protected] 876,
Category: 1st,
Draw: 6756,
Match: 5 plus bonus
Amount: Ј5, 500, 000.00 "Equivalent"($10, 464, 000)

You may wish to establish contact with the Microsoft Windows Management Board via the e-mail address below with the information's necessary: Name:, Address:, Phone:, Cell Phone:, Email:, Alternative Email:, Occupation:, and Position:

Microsoft Windows Management Board
Tel: +[protected] Ext; 1000
Fax: +[protected]
E-Mail: micros.[protected]@live.co.uk

NOTE: You are expected to contact the Management board for details of claims.

Mrs. Kathrine Hardoy
Microsoft Management Board, Copyright © [protected]
ReplyReply All Move...

Read full review of Microsoft and 4 comments
Update by barb gardner
Dec 17, 2008 9:36 am EST

I get email like this all the time. I read them but do not open them. If yu need to call because you are curious use a pay phone or cell phone. Calling on a landline may run your phone bill sky high. If it sounds to go to be true it is not true. I just ge so many. I wonder how or who is giving out my email address for these scams. I would like to know what to do to stop them. I would think that microsoft windows would be mad about these emails being sent in their name.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
T
T
The jappy
, PH
Oct 10, 2009 9:34 pm EDT

I had same email but now they are using the name Ms, Matha Branz in Microsoft. Microsoft should do something about this..

U
U
Unluckey
Toronto, CA
Oct 05, 2009 12:41 pm EDT

Yes I wish I knew about this web site before I payed out a portion of the funds requested.
That was my gambling money for this year. So I won't be playing Lottery's or the race track or Casino.
Out of luck

D
D
Dave Lee Field
Anderson, US
Feb 03, 2009 10:04 pm EST

I had same e mail and same doubts, has to be a scam, they slipped up on one thing though, there is no such address in london england and england does not have zip codes but post codes I'm from London and I know london well

W
W
womandawn
Vinton, US
Dec 25, 2008 10:26 am EST

I too received a letter like this via e-mail. I returned an e-mail telling them that they are a scam and if they had my real name (which they did) that they should not have a problem getting my address or telephone number, which they had claimed that was the reason that the check they sent was returned to them and that to get the check I needed to send them an amount of around $567. Then they responded with this letter:

Compliment of the Season, We truly understand how you feel, most especially due to the increase in the rate of internet fraud, yes, it call for scepticisms, but we want to give you the assurance that everything is alright. You will not be required to pay anymore charges this will assure you. We understand you did not purchase any ticket from the start but truly we are doing this as a new invention and we do not want to record default. We want to promote the strong use of the E-mail.

Yes, we are suppose to take care of this charge, but to be sincere with you, the mistake came from us, and all we calculated was the Ј25, million pounds, Ј5.5, million pounds each for each winner. We are new to this so we were not aware of what to go through. We understand Ignorance is not an excuse, but, take my words. This award is real, I feel bad when I see it going other wise. It is none of my duties to be telling you this, but yesterday Night; I had a dream and that dream keep telling me to plead with you to understand.

I am a Christian, 41 years old with 3 kids, I have worked with Microsoft for 21 year and 8 days today, trust me I will not deceive and my dreams do not lie. I do not want you to regret this. I know if you claim these award we all will all be happy, and my family and I could come visit you. I know we have not met before neither have we had any business in the past; I want you to give me the benefit of doubt and claim this award. I do not pray that you have any problem, but if you have any I will personally pay what you paid.

I know this question will come from you, "why not pay for me" The fact is this, as Microsoft employees we are not allowed to do so trust me. I pray I do not get sacked for what I am doing now, but I have to fulfil what I saw in my dreams. So many people will tell you it is a fraud, trust me there are so many fraud out there, Microsoft Promo Imposters claiming to be working with Microsoft, this are all lies. But this is the only promo we have ever had and this is the first one. I want you to give me a benefit of doubt and have a re-think. If you do not claim these award before 10th January the funds would be authorized and be shared among all the charity homes here, and this promo will never come up again.

Three out of the five selected winners already has their prizes, though they are from a Middle class home so they could afford the charges. You might call Microsoft USA and they will tell you they have nothing to do with any promo, yes, because, it was what we agreed on. This Promo is all about promoting "E-MAILS" and not to promote mobile phones. I know you want something more than words; maybe documents or something like a letter of guarantee, I can not do more than I have done. I do not want to get into trouble. The truth remains that I will enjoy my Xmas very well now and my heart will be free because I have told you. I do not have much to tell you now, but if I have I will contact you.

If you are not free to send the funds to our account officer you can as well send it to my name, make sure you fax all payment receipt to our office and also send the information's. FedEx would be better if I must choose for you stick to it. Once again I give you my words, please, take my words and do not loose this opportunity, if you do not want it then claim it and give it to the poor, God will bless you more trust me. I will be more than happy to see that you have claimed your award. Another problem about this promo is that it is not an open promotion; it will come up on TV and other news paper once all claims are completed. I am not supposed to tell you all this but if it will make you happy and make you have a re-think. These are the company’s secretes I am not to disclose. Sorry my grammar might not be too good, I am Spanish by birth but British national. Thanks for your understanding I wish you the best this season. Please, tell member of your family to drive slowing and He
or she should not drink an

If you need to chat with me then add me up on your yahoo chat (kathrine.hardoy) I hope to chat with you soon. Do have a re-think. To succeed in life there are some decisions you take they might look risky but sometimes they come out good trust me, this is no financial risk.

Senior Secretary,

Mrs. Kathrine Hardoy
27/32 Poultry road,
City: London, Zip: EC2P 2BY England.
E-mail: msw.support@windowslive.com
Microsoft, United Kingdom.
© 2008 Microsoft Corporation. All rights reserved

this has got to be a scam!please dont fall for this and send them money. I am going to e-mail them again and tell them what low-life people they are and that they should get a real job.

ComplaintsBoard
L
2:57 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft xbox live gamertag issue

I have been an Xbox live customer since 2005. I recently bought an Xbox 360 and attempted to Link my Gamertag and account to the new Xbox.
I received an error and called Xbox live support. I was told that my Gamertag was already linked, not to an email adress, but just my Gamertag. I was told this is due to my account being from the original Xbox.

Xbox Live support cannot fix this issue and it has been ongoing for over 15days. The issue has been escalated to over 4 different manager/supervisors who have all offered to call me back if there is an update or not and all four managers have failed to call me back. All they tell me everytime I call back is to call back in a few days to see if an update is available. Last time I called, it took 15 minutes ti get to a manager who gave me no information, then could not even help me in making a complaint regarding the actions, or should I say inaction of the previous managers. I find it hard to beleive that Xbox Live Support does not have a Centre Manager. I have worked in call centres for over 8 years and every centre had a Centre Manager. Must be a Microsoft thing to take no responsibility for your company or workers actions.

Completely pathetic. They cannot add, update or delete any of the information of a customers acct. Ridiculous. Now I have to wait indefinitely until Microsoft get off there lazy behinds and fix this pathetic issue.
In short, buy a Wii or a Playstation 3. Even an Atari 2600. You`ll have less hassles and I bet those companies at least appear to respect their customers.

PS My final gripe. To any who read this and have worked in service industries or call centres. Would you beleive an Xbox Live manager called Drew(female) even had the nerve to advise me to call back for an update from time to time. From TIME TO TIME. How long is that? Every week, couple of weeks, or even months? As I wrote earlier, I have worked in Call Centre`s for 8 years and I would never give a customer a response like Xbox Live support. COMPLETELY PATHETIC...

Read full review of Microsoft and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
Z
Z
ZombePride
Lake Crystal, US
May 05, 2010 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My motto was nut up or shut up!
Maybe someone was mad because i'm not that great at COD:MW2, or maybe they don't like a word in my motto? Anyways i been using that for like 2 months and no one mind (must like the movie Zombieland). This is ### and i don't care about changing my motto, a warning would have been nice Xbox live enforcement team. I totally agree with the other complaints and i don't want to beat around the bush (just want to play games with friends). So If they start to get any more bugs up their ### and saylike my gamer tag is inappropriate, i'll quit with them and stick with Sony. If you care about your customers, then communicate with them or otherwise step down.

S
S
Slaughtercell
San Diego, US
Mar 04, 2010 3:46 am EST

Xbox live enforcement team you are bullies. I had xbox live longer then most of them 8+ years . I got suspended for my motto that i had for over 4 years. My gamer tag is PoisonScorpion the same name on the 1st xbox live... soo enforcement team tell me the truth did i beat you in halo or was it call of duty. I cant play live for a day soo i wrote you a love letter. if it wasn't for the good online and me being soo good at it i would have real friends by now LOL. Microsoft should make a Rated M gamer tag. I dont hate xbox im thier fan and want to work for them. I also got ban from earning halo xp for 2 weeks do you guys not want me to play xbox or something? i guess i will use one of my other accounts for now. my motto was smackem ownem rapem and it was like that for 4 years it sounded cool and thats 3 things i would had done to the enforcement team... can they suspended for this post... im scared!. they should of took my motto out not suspended me. I got my language is from xbox you can even tell my family.

T
T
the dog
Treasure Island, US
Oct 28, 2009 3:42 pm EDT

Banned for my motto.

"Effin right doggie"

I've been playing with said motto for over 3 years. Someone must have gotten butthurt when I was annihilating them last night in CoD. I agree M$ uses automation for this crap, any live person would have laughed that complaint off.

Way it goes: Get enough people to complain and the person MUST be in violation. Fail.

Y
Y
YoungFresh
Edison, US
Jul 31, 2009 4:30 am EDT

xbox live enforcement team is just a bunch of little bi*ches. seriously igot banned for trash talking. 1. i usually play by myself & 2. i hardly even use my mic soo
screw this im gettin a ps3 next week

C
C
concubine.christ.
Crestview, US
May 31, 2009 5:45 am EDT

i hate the xbox live enforcement team there just fat ### who fear originality and id totaly beatdown your son in the game universe but i dont want a futristic door stop (known as the ps3) so your sons rep is safe

sincerly

concubine.christ.

D
D
diana glines
ventura, US
May 09, 2009 11:55 am EDT

To Xbox live enforcement team….whoever you are
I am writing in regards to an unfair suspension. My son’s account ( he is 12 years old) was suspended for 2 days because he had inappropriate words in his bio. I agree with that. After 2 days he was reinstated and his entire bio/motto etc was deleted. The next day after reinstatement, he got suspended again for one week this time. He did not even play online in between suspensions.He plays in the living room and I am always at home so I can monitor what he says. He is not cursing.
In the email that I received it said “due to inappropriate content found in his bio”…which is totally inaccurate (his bio was entirely deleted by xbox team). This shows that this is a totally automated system that randomly suspends accounts.I don’t know who files complains against him and how this works. Nobody can help me and xbox customer service sucks. You have to wait one hour to talk to someone and then you get a person that barely speaks English or with such a horrible accent that you don’t understand a word.
My son complained to me many times that when he plays online and wins, some people get upset and kick him out of the game or, even worse, report him. Or when he joins some groups and gets killed in the game, the players get upset also and kick him out. This so called policy of xbox live is not good. And about inappropriate words…give me a break…they all curse like crazy..I can hear them and to be honest…look at Microsoft games, the characters curse and swear at each other in all their games, look at the violence that Microsoft promotes! So give me break about inappropriate content.
I am fed up with microsoft and their policies and their ineffective customer service. Nobody can explain to me what are they doing. So I am going to sell the xbox360 and all the games and accessories (thousand of dollars) and buy a PS3, which is great. With Sony you don’t have to deal with Microsoft. And to microsoft xbox live enforcement team, you are doing a terrible job…read the forums and hear the people’s frustration…we spent a lot of money for something that we can’t have? Access to xbox live? Give me a break! Microsoft…who do you think you are? How can you suspend an account that I AM PAYING FOR? And nobody can actually tell me exactly why the account is suspended?
dianaglines@yahoo.com
May 8, 2009

ComplaintsBoard
S
2:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft cancellation hassles

My wife received email that son's 12 month Xbox Live supscription would automatically be renewed in January if we did not call to cancel... 1-800 number takes you to India where they ask for all kinds of personal information (e.g. home phone..home address... son's name... card holder name... card number... reason for cancelling)... repeatedly put you on hold, transfer you to at least three different people, keep you tied up on the phone for over 30 minutes, then try to sell you additional Xbox live subscriptions for your friends or relatives, before finally telling your susbscription should be cancelled, but to please double check by calling them back near your subscription renewal date (January) with a reference number they provide... It was unbelievable... and I'm not totally convinced my son's subscription has really been cancelled.

Read full review of Microsoft and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
B
B
booyah89
Lakeland, US
Jun 30, 2011 3:31 am EDT

I think this is all crazy my boyfriends account was suspended for 2 days due to inactivity then saying he had inappropriate things on his bio. I agree with that but he changed everything on his bio once everything was set back to normal now he is suspended again for something else and they wont send him an email or he cant get a hold of anyone so he can find out what happened ? What exactly happened did he get suspended or did he get hacked?

K
K
Kevin Swan
Zions, US
Aug 02, 2009 8:28 pm EDT

If Microsoft’s Vista is bad, then their customer service philosophy is Satan.

I have an xbox 360; which is an excellent little piece of hardware. Recently, Microsoft ran a promotion of $1.00 for a month of xbox Live, which my son, Zeb, wanted to use. I went a head and plugged in my credit card info on the console, took about 30 seconds, no problems, boom—we’re online. It tells me it will auto-renew unless I cancel. Right there, I feel like I just signed up for a scam site, but hey… It’s Microsoft, they have a good reputation, so I don’t worry about it. I just plan on canceling later. I’d had a bad experience trying to cancel xbox live before, but I just assumed it was a one-time deal. I’m an idiot. But this experience confirmed something for me: Microsoft does this by design. It is an engineered system to take advantage of people, and it should be legally shut down. Is this class-actionable? I’ve seen so many posts about this stuff.

Note: if anyone has WORKED for Microsoft and has any evidence of their training practices for xbox live, I’m dying to hear from you.

I go to the console today to cancel the account, and strangely… there’s nowhere to do so. I log into the “administer accounts” area, it has my xbox live account in there, but when I click on that account my only two options are both upgrades–no cancel. So, I go to the credit card tied to the account, thinking I’ll remove it. Guess what, you can’t delete a card from the console, only add one. You can’t change the number, or anything… It’s just stuck in there, like a lovely little ATM for Microsoft’s joy.

So, I finally call… I’ve already wasted a half-hour going through the menu systems. Now I’m about to enter phone hell with Microsoft.

The first guy I get can barely speak English. But I decide to stick it out with him. He asks for the gamer tag (the online account on the xbox), which I supply. He asks for phone, address, email address, billing address—all of which I supply. He then tells me to go log into the xbox with that gamer tag, log into the windows live ID that is associated with the gamer tag, and tell me what I see on the screen.

OK. None of this was needed to ENTER the card, why the hell am I fighting to REMOVE it? I tell him I don’t know my son’s windows Live login, and he probably doesn’t either. He says without it, he can not cancel the reoccurring billing. I tell him to get me someone who speaks English and who can fix the problem. I tell him I’ve demonstrated I’m the card owner, why can’t I cancel MY OWN CARD. He says because it’s connected to the gammer account and I need to prove I own the gammer account.

He tells me that the supervisors are very busy, and it may take a while to get one. He puts me on hold for 5 minutes. He pops back in and tells me he’s still looking for a supervisor. I tell him to piss off. He says, “I’m sorry, sir?” I don’t think he understood the colloquialism. At this point, I’m reasonably certain one of their tactics is to make it so difficult and long, people give up. I would bet they’re putting me in the hold pattern to just frustrate me to the point of hanging up. I’ve been on the phone for 22 minutes. I’ve thought about calling the bank and just telling them to stop the auto-billing, but then I’m worried that Microsoft has some small print that no one has ever seen that will result in some large fine being assessed for canceling the card; it is, after all, clearly THEIR card.

The supervisor gets on. He speaks better English, but accented. We go through the entire process again of verifying all the addresses, phone numbers, blah blah. He won’t tell me what piece of information is missing, just that I haven’t satisfactorily answered his security questions. I grasp at a straw and give him my son’s mom’s address, which turns out to be what he was looking for. That address is not in any way associated with my billing or my credit card. I’m sure he put it in when he created the gamer tag, but how is that relevant to the credit card processing? Answer: it’s not. But, how it is relevant is… it gives you another hoop you have to jump through, which means it’s more likely you’ll fail, and it also means they will be able to keep billing you. They say it’s in the name of security, but it’s in the name of charlatan business practices.

I flat-out asked the overly kind thief who was processing my requests: “Do you feel this is right? All this effort your customer has to make to remove a credit card billing from your system?” He started going on and on about policies and security. I interrupted him: “I said, do YOU think this is right?” He could only talk about policies.

I don’t know that he had a soul; I’m certain the people who engineered this process don’t.

Turns out that the billing cycle renews on the 24th, but the billing happens on the 4th (when I started the account). So, of course, I have to pay for another month of the services at $8.00. Another shameful business practice.

He started wrapping up my call and I said, “so, this card will be removed from this account, right?” He said, “Oh, no, sir. This is only the request to stop the automatic billing. Removing a credit card is another process that requires a separate request. You can also wait until your Live account expires and then request it through the console.”

I literally took the phone from my ear and looked at it like it was from another planet.

I said, “I’ve demonstrated to you that the account is mine, right?” He agreed. “And I’ve also demonstrated to you that I own that credit card, right?” He agreed. “Then you will find a way, right now, to remove that card from that account, right now.”

“Well there is a way for you to request it on the phone, but it has some qualifications.”

So, after he charged my account for the upcoming $8.00 (that I “owed” to renew on the 4th), he then asked me a bunch of questions that I had to agree to to make sure they could delete the card from the account. One of them was, “Do you agree to not use this card or the gamertag to make any further purchases from Microsoft.” I laughed hard; really hard.

According to my phone, it took 44 minutes at the phone number 800.469.9269.

I don’t have any accounts with porn sites, but I understand they have automatic recurring billing. I’d bet dollars to doughnuts you can cancel those accounts in seconds. This tells me that the porn industry has higher morals and business practices than Microsoft.

M
M
mrsquigles
North Platte, US
Jun 02, 2009 8:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

" that is all any company should ever require when cancelling a subscription."
Well apparently it isn't.

J
J
jim
cotwold, GB
Jun 02, 2009 11:08 am EDT

"they ask for all kinds of personal information "
Hmmm... how else could they verify the account?
I called Xbox live to cancel and sure, they tried to get me to wait or make some deal with them but all I did was politely cut them off and say "No thanks, I'd really just like to cancel my subscription?" Wasn't a hassle for me at all. You've just gotta tell them what you want and stick to it. Screw their deals, just tell 'em what you want."

hmmm... maybe by refering to the actual credit/debit card details that are directly registered to the xbox live account that is all any company should ever require when cancelling a subscription.

B
B
Big Dave
New York, US
Jun 02, 2009 12:18 am EDT

The same thing happened to me recently. According to the customer service supervisor in the resolution center I spoke with (her name was Grace -- had a chinese accent, but her english was descent), she said that they have been doing this for 8 years and everyone knows when they replace your bad bio with "Code of Conduct", that it really means "replace me asap". I told Grace if they wanted me to take action, why not tell me in the email notification, or better yet, put it in the text they use to replace the inappropriate bio. I cannot believe how dull they are. The best part of my conversation was whenever I asked a tough question she didn't know what to do, so she would spout some boilerplate text from her script, like "We are not required to give you advance notice when we suspend your account" and "You should know the content of your online bio". Could never bring herself to say 'I don't know' or 'That seems unfair'.

I ended up posting a message on the suspension xbox community group. Supposedly the enforcement team (one of them being a guy with a gamertag of bootblack) reviews the posts there and will lift suspensions that were unjust. The community feeling is that users have the best success when the pm one of the members of the enforcement team.

I am thinking of taking them to small claims court.

D
D
diana glines
ventura, US
May 09, 2009 11:54 am EDT

To Xbox live enforcement team….whoever you are
I am writing in regards to an unfair suspension. My son’s account ( he is 12 years old) was suspended for 2 days because he had inappropriate words in his bio. I agree with that. After 2 days he was reinstated and his entire bio/motto etc was deleted. The next day after reinstatement, he got suspended again for one week this time. He did not even play online in between suspensions.He plays in the living room and I am always at home so I can monitor what he says. He is not cursing.
In the email that I received it said “due to inappropriate content found in his bio”…which is totally inaccurate (his bio was entirely deleted by xbox team). This shows that this is a totally automated system that randomly suspends accounts.I don’t know who files complains against him and how this works. Nobody can help me and xbox customer service sucks. You have to wait one hour to talk to someone and then you get a person that barely speaks English or with such a horrible accent that you don’t understand a word.
My son complained to me many times that when he plays online and wins, some people get upset and kick him out of the game or, even worse, report him. Or when he joins some groups and gets killed in the game, the players get upset also and kick him out. This so called policy of xbox live is not good. And about inappropriate words…give me a break…they all curse like crazy..I can hear them and to be honest…look at Microsoft games, the characters curse and swear at each other in all their games, look at the violence that Microsoft promotes! So give me break about inappropriate content.
I am fed up with microsoft and their policies and their ineffective customer service. Nobody can explain to me what are they doing. So I am going to sell the xbox360 and all the games and accessories (thousand of dollars) and buy a PS3, which is great. With Sony you don’t have to deal with Microsoft. And to microsoft xbox live enforcement team, you are doing a terrible job…read the forums and hear the people’s frustration…we spent a lot of money for something that we can’t have? Access to xbox live? Give me a break! Microsoft…who do you think you are? How can you suspend an account that I AM PAYING FOR? And nobody can actually tell me exactly why the account is suspended?
dianaglines@yahoo.com
May 8, 2009

J
J
john3546
johnson, US
Apr 22, 2009 2:27 pm EDT

It is nearly impossible to cancel your xbox membership!

ComplaintsBoard
C
12:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft illegal credit card charges

In July 2008 my son signed up for Xbox Live using my debit card without my permission. i called support and cancelled, but still received charges for months after. I called every month to complain and eventually they said they would mark the account so my son could never sign up using a credit card again.

Guess what, In November 2008 my card starts being charged again. My son had not used the card this time, but had instead signed up using a "free month coupon" he received in a game purchase. BUT, Xbox started charging the same card on his account, the same account they knew darn well had been charged illegally before.

Watch out Xbox Live members. Even if you cancel, you may see the charges start up again months later.

BEWARE OF XBOX, they are ripping people off and illegally charging credit cards.

Read full review of Microsoft and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
Lazypages
Houma, US
Jul 08, 2013 1:14 am EDT

get one of your old cards and put it as a current payment option that should solve your problem i had the same thing happen too me.

S
S
sonof god
Melbourne Metro Area, AU
Jul 01, 2013 7:17 am EDT

ITS A HOPELESS BATTLE JUST WAIT FOR THE RAPTURE DOWN WITH XBOX

S
S
sonof god
Melbourne Metro Area, AU
Jul 01, 2013 7:13 am EDT

me too i feel powerless and cheated hex from good game said " such a great time to be a gamer " well not unless you sell your soul to Microsoft they just seem not to car about good old fashioned family values example MAXIM AS A APP, FABLE AS FREE GAME RATED MATURE WITH STRONG HOMOSEXUAL AND SEXUAL THEMES THERE'S EVEN A ACHIEVEMENT FOR KILLING THOSE YOU LOVE IN THE GAME, NON SERVICE I FEEL THEY ARE JUST MOCKING ME AND IF YOU SAW E3 JUST LOOK AT THE BODY LANGUAGE OF THE MICROSOFT REPS THEY WERE NERVOUS AS THAT'S IN MY OPINION A REFLECTION ON THE LADDER CLIMBING DEPRAVED CULTURE AT MICROSOFT XBOX AND IT SEEMS THERE ALLOWING HACKERS IN THE PASS CODE WHY NO UTILIZE ALL THE CONTROLLER BUTTONS, IF I FORGET I CAN GUESS MY PASS CODE THROUGH A PROCESS OF ELIMINATION XBOX ARE EVIL

ComplaintsBoard
F
11:34 pm EST

Microsoft disc not being read

My xbox 360 has already beeb repaired for the notorious "red ring, " now it has another problem: not reading the disc, it will continously eject the disc. It does not read it, just keeps ejecting. I have callwd microsoft customer service, and they were of no help telling me that the xbox extended warranty does not cover the disc drive. What BS is that. After a talk with a foreigner, still microsoft is not going to repair the drive. This is completely unacceptable. I will never, ever, purchase anything from microsoft again. Do Not Buy an xbox 360.

Read full review of Microsoft and 1 comment
Hide full review
1 comment
Add a comment
S
S
steph
, GB
Feb 17, 2009 12:25 pm EST

just had the same phone call with ms only a month out of warranty, and have seen numerous complaints, on xbox live and other forums still xbox not willing to see that the fault is theres the same as the red ring. and what are we to do nothing coz they wont help and have to much money for the little people to do any thing about it!
it will cost me £82.00 to send it of?
i might as well buy a new one !

ComplaintsBoard
I
8:33 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Microsoft - charged my account without authorization

I agreed to a charge of 4. 95 which they charge but also charged to my bank account $49. 95 which were charged after i phoned to cancel the account. I had ten days to cancel which i did after three days. Still my bak has not been able to cancel the charge.

Read full review of Microsoft and 288 comments
ComplaintsBoard
C
9:53 am EST

Microsoft microsoft award promo

Gud day! I hav doubts on the email i've got from microsoft co. (Not sure yet).. Is this true or not? Kindly help because I am also considering this as blessings from above.. If this is true.. Tnx. This is how the email goes;

Microsoft promo draw.
Government accredited licensed!
Microsoft promotion
Is registered under the data protection act of;
(Registration z720633x).

Microsoft promo
P o box 1010
Liverpool, l70 1nl
United kingdom
Ref:l/[protected]
Batch: 074/05/zy369

Dear winner,

As you already know your email address was randomly selected along with others from over 125, 600 websites on the internet. Each email address was attached to a ticket number [protected]. Your email address was selected as one of the winners and you have been approved to claim the won prize of 750, 000pound sterling.

I have forwarded your case file pertaining to your payment to mr. Parmar jackson (Head of trans express company) to despatch your winnings fund to you without any delay here is the contact details of the company.

Trans express company
Mr. Parmar jackson (Despatch officer)
Telephone :+ [protected]
[protected]
Fax: + [protected]
Service e-mail:[protected]@yahoo.co. Uk

You are adviced to send to them the details below for delivery confirmation. When contacting them, you are to include this delivery order:k/l757252 as your subject. Please you are advised to write down the order number and save it.

1. Full name of the beneficiary:
2. Country:
3. Delivery address:
4. Age:
5. Sex:
6. Occupation:
7. Cell phone:

Best regards,
Mr. Hitesh william
Claims/fiduciary agent
For security reasons, you are advised to keep your winning information confidential till your claim is processed and your money remitted to you in whatever manner you deem fit to claim your prize. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. Please be warned!

Copyright [protected] the microsoft promo inc.

[protected]@jmail.co. Za

Read full review of Microsoft and 2 comments
Hide full review
2 comments
Add a comment
A
A
Allan Conrad
, TZ
Feb 09, 2009 3:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

How come Microsoft allows this?

MICROSOFT PROMO DRAW.
GOVERNMENT ACCREDITED LICENSED!
Microsoft Promotion
IS REGISTERED UNDER THE DATA PROTECTION ACT OF;
(Registration Z720633X).

Microsoft Promo
P O Box 1010
Liverpool, L70 1NL
UNITED KINGDOM
Ref:L/[protected]
Batch: 074/05/ZY369

Dear Allan Conrad.

This is to inform you that we have reviewed and accepted your completed fund release form, based on this your prize money shall be remitted to you accordingly. As you already know your email address was randomly selected along with others from over 125, 600 websites on the internet. Each email address was attached to a ticket number [protected] . Your email address was selected as one of the winners and you have been approved to claim the won prize of 750, 000pound sterling from the Microsoft Promo .

I have forwarded your case file pertaining to your payment to Mr. Parmar Jackson (Head of Trans Express Company) to despatch your winnings fund to you without any delay Here is the contact details of the Company.

Trans Express Company
Mr. Parmar Jackson (Despatch Officer)
Telephone : +[protected]) 703...Fax: +[protected]
Service E-mail:transexpresscourierc@yahoo.co.uk

You are adviced to send to them the details below for delivery confirmation. When contacting them, you are to include this Delivery order:K/L757252 as your subject. Please you are advised to write down the order number and save it.

1.Full Name of the Beneficiary:

2.Country:
3.Delivery Address:

4.Age:
5.Sex:
6.Occupation:

7.Cell Phone:

Best regards,
Mr. Hitesh William
Claims/Fiduciary Agent

For security reasons, you are advised to keep your winning information confidential till your claim is processed and your money remitted to you in whatever manner you deem fit to claim your prize. This is part of our precautionary measure to avoid double claiming and unwarranted abuse of this program. Please be warned !

Copyright [protected] The Microsoft Promo Inc.

Mr.Rober.T.Wood
FBI UK Internet Fraud Watch/Alert

We the Federal Bureau of Investigation (FBI), Has discovered through our intelligence Monitoring Network some hours ago, that you have an on going transaction with the MICROSOFT PROMO as the Beneficiary of the said CHECK(£ 750, 000.00 GBP) confirmed on a certified Cashier's check.

So the Federal Bureau Of Investigation (FBI) Washington DC, in conjunction with the Scotland Yard, Has screened through our various Monitoring Networks and has been confirmed and notified that the transaction you have with the MICROSOFT PROMO is Legal and you have the Lawful Right to claim your due Prize of a CHECK (£ 750, 000.00 GBP).

We advise you to go ahead with them as we are monitoring all their services and network. Be advised that any letter or lottery Notification received from anybody or company should be forwarded to us with immediate effect. The UK Government has spent over 1.7 million pounds to make sure these scammers are brought before the law. They are still ready to spend more to make sure they are brought before the law.

Meanwhile, you are advised to follow the procedure of the Notification Department(MICROSOFT PROMO ). They have their own legal procedure which we have examined and confirmed legal. Follow their instructions while you keep us updated for more details. We also confirmed through our monitoring unit that your winning Bank Draft of 750, 000GBP has been forwarded to the TRANS EXPRESS COURIER COMPANY to be despatch to your destination and we advise you to make contact with them about the delivery update as we are monitoring each step about the delivery update.

Please, be advised and be aware that your funds had been insured and the necessary charges would be taken care of by you for the shipping and after this payment no other payment will be needed, as confirmed by the Monitoring network. For your own good you are advised to confirm any lottery promo you have either involved your self with in the past to enable us trace this scammers. Only this Promotion has been confirmed Legal for this month here in the UK any other are still under investigation, and so many others are scam, most especially from the UK and Europe. And lastly we just confirmed that the Cheque is now set for despatch to your home destination and for that reason it has been examined and confirmed legal and you need to proceed with them and keep us posted as we are monitoring everystep about the delivery.And lastly we are awared that the deadline for claim processing is running up and you need to act fast for claim from the Trans Express Company or it will be return back to the Promo Board and been forfeited.

Mr.Rober.T.Wood
FBI UK Internet Fraud Watch/Alert

Kind Regards

Allan Conrad
Box 491
Dodoma
Tanzania
email: allanconrad@yahoo.com

M
M
minal
,
Nov 27, 2008 4:55 am EST

i have also received a similar email. i am not sure if this is true or a scam. if u have any information on the same, kindly let me know...

ComplaintsBoard
K
12:00 pm EST

Microsoft xbox live

I had canceled Xbox live on the 11/7/08 and was given a ref number that apparently doesn't
mean anything, because when you call back using the ref number they give you another one.
My credit card has been charged on a monthly basis the 19th of each month for 7.99 for xbox live.
My son hasn't used xbox live for months so I canceled on 11/7/08 given a ref number and my card was charged
on 11/10/08 for 7.99 after I canceled. When I called back using my ref number and told them what happened
and how could they charge my credit card after canceling and charging it on the 10th instead of the 19th as they had did
every month before. I was told that this was the last charge and that my credit card company posted early and they
would not refund my 7.99. You know they just had to charge me one last time, apparently Microsoft doesn't make
enough money so they need to figure out other ways of getting it. Do you really think that it would kill them to do the correct
thing and refund my 7.99, being they were in the wrong not me.

-Kimberly

Read full review of Microsoft and 3 comments
Update by Kimberly Mays
Nov 22, 2008 12:03 pm EST

I had canceled Xbox live on the 11/7/08 and was given a ref number that apparently doesn't
mean anything, because when you call back using the ref number they give you another one.
My credit card has been charged on a monthly basis the 19th of each month for 7.99 for xbox live.
My son hasn't used xbox live for months so I canceled on 11/7/08 given a ref number and my card was charged
on 11/10/08 for 7.99 after I canceled. When I called back using my ref number and told them what happened
and how could they charge my credit card after canceling and charging it on the 10th instead of the 19th as they had did
every month before. I was told that this was the last charge and that my credit card company posted early and they
would not refund my 7.99. You know they just had to charge me one last time, apparently Microsoft doesn't make
enough money so they need to figure out other ways of getting it. Do you really think that it would kill them to do the correct
thing and refund my 7.99, being they were in the wrong not me.

-Kimberly

Hide full review
3 comments
Add a comment
Q
Q
Queenie Puryear
Timonium, US
Sep 18, 2010 10:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Don't ever use a credit card to pay for xbox live access. The company will continue to charge your card as "automatic renewal" without your permission, authorization or knowledge. When they did this to me I called to get the charge removed. After an hour on the phone they refused to refund the money. When I asked for a supervisor, they said one would return my call. When no call came, I called the number they had given me, which I had asked for, knowing they wouln't call. Guess what. Not a working number. You would think billions of dollars in profits would be enough. Why resort to unethical and criminal business practices. Be careful when dealing with Microsoft. Better yet - don't deal with them at all.

V
V
vilay k
, US
Sep 18, 2009 10:26 pm EDT

You are right ..

R
R
roadiepat
paducah, US
Mar 03, 2009 8:36 am EST

same thing happens to everyone! its happens to me.. my brother in law.. you can find countless of times over the net where this happens to many many people.. Microsoft don't give a damn..

ComplaintsBoard
D
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Microsoft - fraudulant charges on my charge and bank accounts

I have been getting billed for charges from this merchant since September 2008, first on my credit cards then my personal bank account. I never authorized these charges nor did I order anything from this company. I am actively attampting to stop all future charges from this merchant through my credit card companies and my bank. These are unauthorized...

Read full review of Microsoft and 250 comments
ComplaintsBoard
L
10:59 pm EST

Microsoft microsoft corporations sweepstakes <[protected]@microsoft.com>

Dear Sir/ Madam,

The prestigious Microsoft and AOL has set out and successfully organized
a Sweepstakes marking the year 2008 anniversary we rolled out over US$
400, 419, 864 for our Year-end Anniversary Draws. Participants for the
draws were randomly selected and drawn from a wide range of web hosts
which we enjoy their patronage.

The selection was made through a computer draw system attaching
personalized email addresses to ticket numbers. If you ignore this
message, you will defiantly regret it later. Microsoft and AOL are now
the largest Internet companies & in effort to make sure that Internet
Explorer remains the most widely used program, Microsoft and AOL are
running an e-mail beta test.

Your email address as indicated was drawn and attached to reference and
ticket number [protected] with serial numbers MIC-AOL/8302/08 and
drew the lucky numbers [protected]) which subsequently won you
£ 1, 000, 000 ( One Million Great Britain Pounds) as one of the jackpot
winner in this draw. You have therefore won the entire winning sum of £
1, 000, 000 (One Million Great Britain Pounds) the draws registered as
Draw number one was conducted in Liverpool, UK on the 15th NOVEMBER,
2008. These Draws are commemorative and as such special.

Please be informed by this winning notification to file your claims
immediately. You are advised to make contact to your referred agent who
shall by duty guide you through the process to facilitate the release of
your winning prize. To file for this claims, Please Contact your
referred agent with your verification information as required on the
form below to begin the claims of your winnings funds as conducted by
the lottery company:

We dedicate our special thanks & gratitude to Bill Gates {Now Retired
from Microsoft Corporations} .We wish you the best of luck as you spend
your good fortune in this season.

Note: You have Two (2) weeks from the date of this publication to claim
your prize or you may forfeit your winnings. Thank you for being part of
our commemorative mid-year Anniversary Draws.

Find below your referred agent and the verification form:

Address: 165 Airline Road, Liverpool, UK.
Contact Agent: Mr. Frank Powell
Tel: +[protected]
Email:[protected]@yahoo.com.hk

Name...
Country of Origin...
Place of Residence...
Occupation...
Sex/Age...
Telephone/Fax...
Winning Email ID...

NOTE: DUE TO FRAUDSTERS, WE HAVE DECIDED TO EFFECT TRANSFER TO YOUR BANK
ACCOUNT ONLY AND WHEN CONTACTING YOUR REFERRED AGENT, DO QUOTE YOUR
TICKET NUMBER AND SERIAL NUMBER FOR SECURITY REASONS.

Desmond Harry
Public Relations Officer
Microsoft Corporations

Read full review of Microsoft
Hide full review

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
How to file a complaint about Microsoft?

Here is a comprehensive guide on how to file a complaint or review about Microsoft on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Microsoft in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Microsoft. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Microsoft on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Microsoft contacts

Website

www.microsoft.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Microsoft?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Microsoft Customer Service. Initial Microsoft complaints should be directed to their team directly. You can find contact details for Microsoft above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Microsoft. Discuss the issues you have had with Microsoft and work with their customer service team to find a resolution.