Michaels Stores
reviews and complaints

Little sparks start big fires. Long story short, I build architectural models and called the Palm Harbor store to ask for scale trees. The store manager told me to go to Home Depot. I called corporate to let them know about this, the CSR promised the district manager would contact me, I waited for two weeks and to never happened. I called corporate back and the CSR was reading while u was talking to her, how I know this is because she told me she was. I wrote a letter to corporate and they've never responded to this either . While I cannot suggest to others not to patron Michael's it is well within my rights to share my experience .

I found out a short while ago that my job will be cut, after Christmas this year! The company is dumping floral designers in some of the stores...i don't know if this is all stores, some stores or targeted by district...i am in the south Florida area in broward county and I must say that while a move like this by retail giants, is not to be unexpected...it is very sad that they would believe there are going to be "ok" with this despicable act! thinking that the customer base in this part of florida will buy the garbage that michael's sends in as "premades"...SHAME ON YOU! looks like Michael's is going the way of Pearls, Rag Shop, Silk Silk Silk and a host of others, from the area that pulled this crap!

I have been a floral designer for over 40 years, up and down the Eastern Seaboard of the U.S. and have never been treated so badly or so often humiliated by a company!

I found a shelving unit with signs all around that said 70% off. I made sure to only pick items off that shelving unit. I went to the check out and the scrapbook paper rang up at full price. I nicely explained how the sign said 70% off. She said maybe it was in the wrong shelf I said no there a whole bunch of the same item on the shelving unit. She took the 70% off the paper. However when I got home I realized the 4 packs of paper flowers that were also on the shelving unit were full price! Why put up a sign for 70% off if the registers are not fully programmed or the employees are not aware of what is on clearance!

the michaels here is terrible this lady who work there today was sitting in the middle of the aisle and when I ask for something I don't know where it is it was a 2 hour search for them to tell me that they didn't have it . The people at the check out are always rude and they always ask why I use question and they a are about that and today one bumped into me and just walked away . The lady at the check out today said I shouldn't use a coupon because it wouldn't save me any money but it was a valid 40% off coupon on a regular price item . Then ask acted like it was like it was a big favor to let me keep my own coupon and she was so loud about that the whole line was watching ! It was so embrassing!

Anytime I've had to return something at Michaels, I've ALWAYS have had issues even though I have my receipt every time. They either don't train their employees on how to do a return or they hire very incompetent people who are incapable of grasping the process of how to do a return. I went to the Southgate Colorado Springs location of Michaels to return two pillows that weren't the size I needed. I bought these pillows on the same day, but at two different locations so I had two receipts. As usual, their incompetent staff was incapable of processing my return. The cashier after about 15 minutes was finally able to get one returned, but then was unable to get the 2nd one returned. She called her supervisor, who then called the manager. I had THREE (the cashier, a supervisor, and the store manager) people trying to figure out how to do this simple return of TWO items, BOTH of which I had receipts for. After about 15 more minutes of them punching things into the register, they hand me this print out saying my returns have been declined. I question how they can decline my return when I have the receipt for both items, and they are will within the return period. The oh so "helpful" manager told me he didn't know and I'd have to call the number on the print out. Well, I called that number and they told me the reason I was declined was because I was trying to make a return without a receipt which obviously wasn't true as I was holding both receipts. I told the person that I had both receipts, and the incompetent staff had the receipts when I was trying to make the return, and he advised me that he didn't know why I would get declined then. Well apparently what happened was the last time I had to return something, it was two separate online orders which once again I had the receipts for, and once again, their "brilliant" staff couldn't figure out how to do the return. So instead of entering the return properly, they entered it as I was returning without a receipt which, unbeknownst to me, puts me on a list of shady characters to not accept returns from without a receipt. Well, there are two major problems with this. One, I have had my receipt every time and two when I tried to return the pillows, I had my receipts AGAIN, but since their "great" staff couldn't figure out how to do it the proper way, they tried to return it as a no receipt return which got me declined. I spend a lot of money at this store, and this makes me very angry that because they're incapable of processing a return, they've managed to get me put on black list, AND that I cannot return items that I have receipts for. I guarantee I will tell every one an post every where about their horrible customer service and incompetent staff and the inability to return items you have receipts for. I recommend everyone shop at Hobby Lobby/Joann's/anywhere else for your crafting needs if you don't want a headache.

I understand the frustration walking into a michaels and there's a long line, which customers do not care about because it's not their problem, but they aren't scheduling enough people, there's floor people and associates, there has been times where I'm the only person on the floor and people are telling me can you call another cashier, I need help here and there and wherever else, why can't you help me, maybe because I already told you I'm sorry I'm the only person on the floor and I'm also on the register with a long line, I told you the aisle number I'm sorry I can't walk you over there also, and the michaels I work at people treat you like nothing, you're no different from me you don't have to just throw your money at me or get mad at me when you put a sticker from a cheaper product onto a more expensive one and get mad and throw your credit card at me because I'm not a dummy, this company is horrible to work at, not enough hours not enough pay for the hard work that we do, or the people we have to deal with, they expect you to get everything done within your five hours there, and then leave before you go over your fifth and get a meal violation, and I'm sorry that we didn't finish the of backs and left them for the next day we weren't given enough time or didn't make enough money, and don't get me started on the seasonal people, please if you don't know where something is you have a radio to ask, I will tell you don't make people mad at other employees because you think you know everything, and management really doesn't do any training, your fellow employees do, so if you get thrown on register without training your best bet is the best cashier there, and no training really helps around the seasonal time don't you think management is really smart, oh and let me add this in I'm sorry we don't have your product in stock it's not the employees fault, maybe you should call the distributor, and another one that's really fun to deal with, the coupon policy we didn't make it we just follow it so don't be rude and tell me you called corporate when our policy is one coupon per customer per day, and no that doesn't mean you can do seperate transactions or get back in line, we don't make the rules so please complain to corporate to change the policy not to me.

As a Michaels employee who does their best to provide the utmost customer service it is extremely difficult when there is one manager, one sales associate, one framing associate and one cashier. This is oftentimes the case. As a cashier you have to answer the phones after two rings, take care of customers and of course there are always those customers who are at your side asking questions and inquiring about the staff on the floor. Then there's the customer who is at the register and is confused about a price so they ask you to leave your designated place to go and look at the 20 cent difference. The customer is NOT ALWAYS RIGHT. Quite frequently they are wrong, rude, impatient. At the end of the day, we are all people, we mess up, we get confused. Please be patient because we have managers on our ear pieces giving us instructions and asking for 25 emails a day. It's unfortunate that there are sales associates who are rude and impatient as well, but please bare with the associate they have a lot to deal with and are getting paid close to nothing.

Walked in the store to here Jim the store manager belittling one of his employees yelling what is wrong with this picture. Then when I ask his name he became confrontational with me and called me a liar in the middle of the store. Jim is obviously afraid because his dm is coming in for a store visit. He used that as an excuse to me a he became very confrontational. Jim needs to learn his employees are people and his customers pay his check. We will never ever shop here again at least until Jim grows up and stops being the little man bully.

I recently worked at Michaels an was bullied by a manager so badly I quit showing up and quit the job. It has been weeks and thet are not sending me a paycheck.

I am the floral designer at a Michaels. Not for much longer, as I was offered a full time position in a REAL floral shop. In any case, I have been working her for over a year. I completely understand the customer frustration in many aspects! We have a handful of really great employees who bend over backwards to help customers and who are always friendly. But, we have several who just could give a rat's a** about what is going on around them. And they NEVER get fired. I have to agree that the hours and staffing choices made by corporate are ridiculous. Everyone who works at my store hates corporate, from the store manager on down. They cut hours, and cut hours and then expect you to run the sales floor on a slammed Saturday with only one cashier, the floral designer, and the store manager. They never trained me on the register, so I can't even back-up the cashier, so the only back-up is the manager. The lines get insane and there is nothing to be done. I end up being the ONLY floor help, running in insane circles helping people find things, answering questions, answering phones, etc. I only get EIGHTEEN hours a week and have these insane quotas to fill for number of floral arrangements on the floor. For instance, right now I'm supposed to have 366 fall themed floral on the floor, 51 SBA (everyday), 30 remembrance (mostly grave-site pieces), and 15 Halloween. I am supposed to make something like 60 arrangements every week just to keep up with increasing quotas...all on 18 hours and while trying to juggle fifty other things that other people on the floor should be doing so I can meet my quota goals. But there aren't any people but me on these types of days! Even when there are others, we still have too few and it is demanding. Its just absolutely ridiculous that they expect people to work for them for such shi*** hours and do all the impossible things they insist we have to get done in such little time. I was down to 13 hours with the same demands. It has gotten to the point where its barely worth it to be there pay-wise.

I like a lot of the products although they are pricey, but in my town there are no less costly options. Shop on Etsy..better value. I almost hope Michaels goes under so the corporate ###s can suffer, but thats being heartless and I don't want to be like that. I really like several of my co-workers and I WOULD feel bad if they sunk and left people without jobs. Although I can't imagine not wanting to rip people's faces off being a manager at that store. The stress must be insane. Before you complain about shopping there, try WORKING there. I'm not saying a lot of these actions shared were acceptable...but no, we can't do anything about the lines. There are literally not enough of us in the store and some people covering the floor don't know how to run the registers, its not their job description.

I work for Michael's Arts & Crafts and they have enforced a new cash handling rule. Up to three people can run a register and any over/shortages, etc, all three people are held accountable & wrote up! One person can only get three write ups before termination. I, along with other employees think this is straighbull...! How can others be held accountable for someone else's mistakes and/or sticky fingers? I am surely on a mission to get this rule changed.

I purchased 22 green shirts when they were on sale. Two days later I went back to exchange a shirt, as I picked up a wrong size by accident. Expecting them to just let me grab one of right size, they insisted I had to return the shirt, get store credit and then purchase the shirt again. The shirt was no longer on sale so it ended up costing me just to get the proper size. I contacted the head office and said it is part of their policy no to do exchanges. Had I known that it was going to cost me, I would had never returned the shirt in the first place.

Just stressful... though I've worked at other customer service jobs I have had some good experiences since I came here but lately the manager we have is out of line. He's been around the store 30 years and every day I walk into work, there's sometimes plan of action we're given but lately you come to work and the two managers seem out to lunch. I'll be stuck on till with an over the limit customer refund (which is only $25) but anything over that a manager needs to approve it. They are standing an a store aisle talking between eachother while I ask three times to help me. I was ignored and it was rude. They don't give any casheirs till tape so when it runs out (at least each register once or twice a day) we have to call a manager to do that. Why can't the extra till tape be sitting right at the register ready to use so that a manager does not have be taken away from what they're doing, go unlock it and fill it? This doesn't make sense. Why aren't they trying to save steps for more efficient operation? Another nice thing would be a raise after seven months of being a hard working employee for this company. Disapppointing Michaels... too long lines... not enough staff.. no staff incentives or promotions.

I am almost a 10 yr veteran of Michaels. And the Canadian stores are currently changing to SOF {Store of the Future}. And even after being with the company for almost 10 yrs, the company has abolished my job, and is making me reapply for another job, just like I'd never worked there before. They never even bothered to try to offer thier full time long term employees a position in replacement of the positions that they abolished {Which to me is a good indicator that the company doesn't care about it's knowledgeable staff or for the customers who come into the store looking for employee's who know their jobs}.
And even though I have applied for a position at my store, I am being forced to wait and wait in regards to my application. All of the jobs that have posted are suppose to me filled by July 24th. And here it is the 23rd and they still haven't filled any of the positions.
I go from being a full-time employee with 40 hrs a week, down to 19.5 hours. Because I am also a key carrier in the store, and nothing has been done in regards to the position that I have applied for. I will be going into work on the 24th and working the meager 4 hour shift they have given to me. And because I am no longer a full-time employee this disqualifies for being a key carrier in the store, and will be turning in my keys. Even if the store manager has me scheduled on her schedule for a closing shift. I will be sticking to the shifts that SAM has appointed me. As the store manager can get herself into trouble for not sticking to schedule that Sam has appointed. Let's see what they do when they don't have a closing MOD for Sunday. Why should I continue to stick my neck out for this company if this is how they are going to treat me after nearly 10 yrs.
Several phone calls have been made to HR to contact someone and try to get this finished, but to no avail. It has the manager of the store stressed out to the point that she is ill tempered alot of the time, and snapping at employee's. And the assistant manager is down right rude and disrespectful to both staff and customers as she is so stressed from the situation as well.
Never mind the stress that it is causing me. I don't have the luxury of being able to go from a full-time position to a part-time position. As well as the fact the this will also affect my medical benefits of which my family depends on, as my husband does not have coverage through his company. But obviously the company doesn't care about it's employee's, they only care about the money they are making!
I feel it is very disrespectful, immature, disconcerning, selfish, irresponsible, and disheartening for a company to treat it's staff like this. As it will also have a negative impact on the store itself, as well as on the customers.
The company is suppose to pride itself on how close it works with it's employee's and how well they listen to concerns and such of the employees. Well this doesn't exactly fit the bill now does it...
I feel that I am going to have to make a choice in the very nearest future here about my employmjent with them, if this is any indication of how the new "STORES OF THE FUTURE" are going to be conducting themselves, could this be a indicater of how they are going to be treating employees in Stores of the Future.

From the time you walk through the doors in the local Bozeman MT Michaels, you feel completely unwelcome, the unhappiness is so evident. Then, you will wait in a long line to pay for merchandise from other countries which is horribly overpriced.

The customer is lured in with the allowance of One sale coupon per week, while you will get a reasonable price after the coupon, everything else is way over the competitors price. Don’t even try to return an item, even with a receipt, the hassle is not worth it.

Throw out the item, apparently that is what they do anyway. Which is why Michaels makes shopping there an uncomfortable experience. Turn and burn, baby.

If I where a customer I would be very carefull of the male employees. They are not asking if you need help because of good customer service it is because they are being perverts and they use the two way radios for keeping each other on the look out for a nice looking female not for good customer service. They are such perverts and when I said something and refused to ware a headset I was treated like I had the pleg so if you shop there be a wear of all male employees.

I tried to make a return at this store, with my receipt, and they would only give me store credit! I guess Michaels is hard up for money. This was the worst customer service experience I have ever had.

I received a cricut cartridge for Christmas as a gift that I already had. The person who bought it got it for $35.99 (regular price: $89.99). When I tried to bring it back and exchange it for another one that is the same regular price and with a receipt they advised me that they could refund the $35.99 that was paid and then inorder to get a different one I would have to pay $89.99 for it. Otherwise I would have to wait for the cartridge to go on sale again inorder to do the exchange I wanted. How is this fair for a consumer. In no way was I trying to get any money back or rip them off. I just wanted a cartridge that I didn't already have. They would sell the one I was returning the same way and amount of the one I wanted.