Michael Kors
reviews and complaints

Michael Kors is not that good as we thought it could be. Overpriced and careless. Once you paid - forget about them. The same thing could be done if it comes to the problem. They provide a poor quality and don't want to take responsibility for what they provide, and it's too bad for their brand. I know I spent money on nothing. You better buy something from aliexpress. Looks like they have a better quality. I hope you know what I mean.

Gold tone bracelet with silver tone studs surrounding it. One of the studs feel off. It is less than one year old and has only been worn approximately 10 times before this happened. I have not abused the bracelet and it was rather expensive. I am willing to pay for repairs due to the fact that I no longer have the receipt. I have purchased two of your handbags and they required registration but the bracelet did not.

Hello I was purchased a white sweater last year from the Manchester branch. This has being worn a handful of times and washed to the instructions, this has gone out of shape and the Michael kors gold logo on the back is hanging off, it has being suggested to contact trading standards however I wanted to contact you first as I've always received great service in s the stores this was purchased for 65 in the sale, is there anything you can do,

Regards
Vicky Drew
42 Broughton Way
Osbaldwick
York
Yo103bg

I was given a Michael Kors pocketbook as a gift. It lasted a total of 4 months before the straps started tearing where they attach to the body of the purse. Didn't bother to send it back because of their terrible customer service reputation as told to me from the store the purse was purchased. I took it to a shoe repair shop and they sewed it so at least I could use it without worry of the strap breaking. ($12.00)
You pay that much for a purse you at least expect it to last longer than 4 months. Shame on you Michael Kors for handing down poor material and workmanship on such an expensive purse.

Ordered MK handbags online from www.mkhandbagsonsale.com website. I received my package today and both the bags which I received were not the ones I ordered for. They neither came with a warranty card or any proof document. I have written 5 emails to the company regarding this. The bags were fake mk because the material was not genuine. I was highly disappointed when I opened the package. If you cannot refund my money atleast send me the correct order which isn't fake.

Michael kors customer service ticket number (mkcs) #1830461

1. received a mk down jacket as a gift in october, 2016
2. emailed to mkcs that after washing the garment following their own attached instructions, the garment became "frayed" especially at the seams where the "hood" was attached.
3. this made the garment unusable.
4. at least five (5) attempts were made to contact mkcs. each time, conflicting responses were received. the customer service is in complete disarray!
5. at one point received an official communication from mkcs calling the garment a "handbag" (this is after three separate attempts to remedy the situation), and it was returned with a statement "your item does not have what is considered a material and workmanship defect".
6. multiple photographs were submitted to mkcs showing the irreparable and unusable condition of the garment.
7. finally, in total frustration, wrote the letter below to the chairman of the board mr. john idol on april 22nd, 2017
8. as of the writing of this posting, no responses have been received from the chairman either.

Here is the complete letter to the chairman:

John d. idol
Chairman of the board
Ceo, michael kors holdings ltd.
33 kingsway
London, wc2b 6uf
United kingdom

April 22, 2017
Dear mr. idol,

Re: ticket # 1830461

On november 28, 2016, I sent an email to michael kors customer support, regarding a michael kors down jacket with attached hood, that I had received as a gift. my reason for emailing michael kors (mk) was due to the fact that after following the washing instructions on the jacket, the jacket came out frayed at the seams on the attached hood only. as the hood was attached and not removable, I could no longer use the jacket. this was the first time I washed the jacket. I heard back from "esha", style consultant, consumer support, who asked me to attach photos of the jacket, which I did. however, every time I emailed as to the outcome of my complaint, I was contacted by a different mk style consultant. I heard from a "diamond p.", "courtney d.", "rhea f.", and "esha" (again), and all asked me to send photos! I do not know why consumer support "experts" kept asking me to send and resend photos. I ultimately was told that I would need to send the jacket to michael kors so that the quality assurance team could determine if it could be repaired. I did not think it necessary to mail the jacket as it was very obvious in my photos that the garment was unrepairable. I was also told that if I sent the jacket and if mk determines that it cannot be repaired, and a replacement option is offered, then the jacket would not be returned. I finally did send it in based on the email that I had received from "luis p.", style consultant, stating that, "if it cannot be repaired, we will work with you to find a replacement". I was unable to use the jacket so it didn't matter at that point.

After many back and forth emails, on march 18, 2017, I finally mailed the jacket to the michael kors customer support (mk cs), using the return authorization form as requested, for inspection.

In a letter from mk cs, dated march 23, 2017, I was informed that my "handbag" was being returned to me as "your item does not have what is considered a material or workmanship defect."

On april 6, 2017, I contacted mk cs and spoke with carlos. I asked to speak to a supervisor and was transferred to a carysa cordero, supervisor, customer support, atlanta, georgia. I explained my disappointment in the michael kors product and was summarily blamed for not washing the garment correctly and that nothing could be done. I asked to speak with a manager and was told that a manager would return my phone call at about 4 pm. 4 pm came and went with no phone call so that evening I called customer support back and was told that no manager was available to speak with me.

On april 7, 2017, I called mk cs and asked to speak with a manager. I spoke with a chris nunez and explained my situation. he said that he would reach out to his manager in new jersey and get back to me after asking for a reconsideration of the situation.

On april 17, 2017, I called mk cs again to speak with chris nunez as ten days had passed and I never heard back from him. I left a message.

On april 18, 2017, I called mk cs again and asked to speak with a manager. I spoke with a victoria, manager, who informed me that chris nunez was no longer with mk and apologized for him not getting in touch with me. she said my ticket was reviewed and there was nothing that could be done. I asked for her supervisor and she told me that there was no other person. I asked for the name and address of the ceo of mk and was told that she could not give out that information.

Mr. idol, I have never had such poor customer service from a major company. from the beginning, not only was I just being fed standard lines, but no one knew what they were doing. there was no reason that I was requested to send photos over and over again. I don't even know the reason why I had to send photos if they knew I needed to mail the jacket in for inspection. I also could not understand your customer support personnel-their english was terrible and they could care less what I was trying to explain to them. all they were concerned about was typing what I was telling them, apologize that they couldn't help, and apologize again... this was the same for your supervisors and managers. all were useless and unresponsive. the most insulting part was the fact that I was blamed for incorrectly washing the garment. I told them that I followed the instructions but it did not matter... it seems that michael kors feels that the customer is always wrong! this is unacceptable. this was a down jacket sir that I loved and there would be no reason for me to destroy it after one washing. if the washing instructions said to dry clean, then that is a different story. it was washed as per mk instructions.

I know I probably will not be able to get another jacket as I had, but I do expect michael kors to work with me, as was stated to me by “luis p”, to find a replacement or compensation. I am very disappointed and my last resort was writing to you.

Should you need copies of the back and forth emails I have had with mk consumer support, I would be happy to get them to you. my email is xxxxxxxxxxxxxxxxxx I look forward to hearing from you,
Regards,

Ordered a handbag as a birthday present and paid for express shipping. After I paid for everything I received a payment confirmation and later a shipping confirmation. I wasn't happy when I saw that my package was sent with regular shipping instead of express. I contacted Michael Kors support and they said that it was already too late because order was sent. They said they were not able to refund the money that I paid for shipping and offered me a small discount on my next order.
I am very disappointed with Michael Kors, order is still missing and my friend's birthday was last week. Will not order from them again, they can keep their discount to themselves.

To whom it may concern;
This is in regards with my recent order that place by a siore for me in Michael Kors Monticello Norfolk Virginia that has transaction number #8998. That they are claiming it was delivered but I was home all day waiting for the item. I have 8 dogs that will alarm me if there someone outside in my house but there is nothing on that day. My flight is Monday at 6 Pm to Philippines on March 6 2017. I came back in US on March 17 2017 expecting that I will have my purse that I am dreaming but it wasn't. I started calling the store but they said I need to call the UPS. I called the UPS and said they will investigate it. 2 days after the store called me that my package is found and I need to call the UPS and I call UPS and they said They have my package that will schedule to deliver on the following Monday March 27. I ask them if I can pick that up right away on that day they said they are closing in 4 ministers. I can pick up the package after Monday I just need to call them after Monday. So I didn't have still the package after Monday I called them and they said they don't have the package and it is under investigation. So I waited and waited and waited patiently. Now as this moment the UPS told me to cal the store where the item shipped out when I called the store they that the UPS should call them not me. This is not fair you already charged the amount from my bank account and I don't have the item. Pls expedite this complaints.

Thank you
Lorelie D Hall
404.484.1647

I would like to ask Michael Kors to train their employees better! These people have absolutely no idea about good customer service, they are rude and sarcastic and should not be allowed working with people!
I called them because I wanted to know how can I return a defective item and they replied saying that all the information was on their site. I told them that I did not find it and that nasty lady told that I should have searched better. Tell me Michael Kors, is that how customer service rep should reply to a customer? I don't think so.
And only because of their support service I will never buy from them again! I'm paying money and I want to receive a good customer service, but that's absolutely impossible with Michael Kors. Avoid!

My wife brought me a leather iPhone case from Michael Lors shop, in Covent Garden London as a xmas gift from my grandchildren ages 10 and 2 years at a cost of 43 pounds on the 12/12/16 three weeks ago I conntacted custermore services to say that the wallet was not fit for purpose you should pull the tab at the top and the phone should rise so you don't have to pull the phone out by yourself I beleive the elastic in side is faulty 4 phone calls later and emails and I am no further with a answer I have sent all information requested but nothing all I won't is a replacement but nothing all purchuse conditions should apply designer shop or not rules are rules I shall know conntact trading standards to see if they can sort things out would I buy again I don't think so I'm not afraid to take the big boys on so let's make theme own up to theair responsibility that took my wife's money ? Good luck to you all

On 12/24/16 my husband purchased a mid size tan satchel for me as a Christmas gift at the Michael Kris store located at the Valley Plaza in Bakersfield, CA. I attempted to exchange the satchel for a different color the day after Christmas. On 12/26/16, I went into the store and asked to exchange for the exact same satchel; however, in black. The cashier proceeded with the transaction and then told me I owed $80 as the bag was on sale for 25% off the day it was purchased and that sale price no longer applied. I felt that the sales staff was dismissive of my situation and did absolutely nothing to help me. To top it off the bag that they had brought up to exchange was the floor model. I have never heard of such a ridiculous policy when exchanging for the exact same product, not even in lower end stores. I will never purchase a Michael Kris bag knowing that is your policy. That was my first time ever purchasing a Michael Kris product and will most likely be my last. Your sales staff in that location need a little more training in how to assist customers.

Thank You,
Julie Juarez
[protected]

On 12/14/2016 I purchased some items by the phone, it was a multiple order of $320.14, the confirmation number is C291485980 . I 've ordered a black sandals (specifying BLACK, that is recorded in the conversation) Store Style # 40R7CLHA1S and the representative put by mistake the cherry color.
I noticed like 10 min later checking my confirmation email and inmediately called them again to change them for the right ones, but they said that the order was already submitted and I've to wait until receive the order, then return it and send me a new one, but this process will take sooo long and I bought those as a present for Christmas! The order wasn't shipped yet and they are unable to change it? I can't understand ...
I tried to cancel the entire order and they said that I can't until I receive the package and return it. Unbelievable! Is there any way to solve my issue, caused by a mistake of themselves? Why they can't offer a proper solution like another regular store, is the first time that I see this work system and is terrible! I need my problem to be solved !
Dailin Lopez

I have purchased a sweater from Michael Kors online store and had the worst experience ever! When my sweater arrived it had stains on it and smelled funny. I contacted customer service and they replied in a rudely manner and said that I can wash the sweater. They refused to accept it back. Then they asked how can I prove that sweater arrived dirty and blamed me that I probably did that on purpose. These nasty people gave me a run around! I will never buy from them again!

Michael Kors treat their customers horribly! These people are extremely rude and unprofessional, they never offer any help and they simply don't care about anything but money!
Ordered a pair of shoes from this scam site and my shoes were way too big so I contacted them asking for a replacement. They treated me like garbage, said that it was my fault that I did something wring while I placed my order. Basically all they did was said how stupid I was and that's all. I hate this store!

I purchased a watch in Michael store at Oakridge mall in San Jose, California and have been charged again for the same amount 3 months later.

When I went to the store the full time manager told me they don't have store manager and she was one of "them". After I showed her my bank statement she wrote down my contact info telling me someone will call me next day ( today ). Nobody called so I decide to call the store and the person who answered the phone didn't introduce himself but claimed to be one of the managers. He never asked about what was the call about but I told him anyway hoping that professional help would be provided to me but he rudely said "Can you call tomorrow" pushing the issue to the same girl I spoke with first time.

Also kept repeating he was gone for a week and didn't know what was going on.When I asked who was I speak in with he said " I don't wanna give you my name"!

I am so disappointed at Michael Kors brand because of its employees. They are rude and not professional at all. Seems they are doing the job they are note qualified for and actually they are there just to sell and milk the paycheck!

I will never ever buy anything from Michael Kors again. If this people is representing your brand I prefer go spend money somwhere else where I feel appreciated and valued as a customer.

This is beyond shameful!

Report

I purchased product online at MichaelKors.com in November 2015. I returned 7 items in January 2016. I received a credit to my credit card for 4 of the 7 items I returned. I have called Michael Kors Customer Service a total of 7 times. I spoke to several reps and asked to elevate it to a Manager at least 4 times. I was told that some of the returned items were duplicate dollar amounts and their system see's the duplicate charge and drops it. They acknowledged it was a problem on their end. They said they couldn't credit my credit card and had to send me a check. They told me it would take up to 6 weeks to receive the check. I never received it. I called back. They told me it could take up to 8 weeks. I called back two weeks later and they said that they had no record of my previous calls! They said they would issue me a check and that it could take up to 6 weeks. I know I will not receive this check either and when I call to question it, they will tell me they have no record of my previous calls. I returned their product and they emailed me 7 separate emails indicating that they received all 7 products but only 4 credits showed up on my credit card. They have my money and they have their product returned to them. Every single customer service rep and manager I spoke to was completely and despicably the worst customer service people I have ever come across. They were not empathetic or sympathetic. They all said they would research the matter and call me back and not one ever did. They all said the exact same thing to me as if they are trained with a script to respond the exact same way. I will never ever shop at ANY Michael Kors store again and I will let everyone I know about my situation and suggest that they find a different designer to buy from unless they want to deal with the same horrific injustice I have dealt with.

I am very disappointed with Michael Kors! They refused to give me a refund and did not want to resolve my issue!
Quality of the clothing was extremely poor and nothing looked like pictures on their website. When I received my order I did not even try anything on and immediately contacted customer service. Never in my life I saw such a cheaply made clothing!
Customer service rep was nasty and rude!
Never again!

Recently I went to Michael Kors boutique and wanted to buy some shoes. The staff was very rude and impolite. One of them all the time followed me as if I wanted to steal something. I was choosing between two pairs and was just standing there thinking which one would suit me better. And then the salesperson came and said that it's better for me to leave the store. I asked why and she refused to explain the reason. She even raised her voice! Terrible place! Well, they just lost a customer.

I contacted MK to inquire about having my rose gold Cindy dome large satchel handbag (cost: $300) repaired due to the handles looking worn and frayed after only less than a year of its purchase and only seldom use. I was advised to send it to them to inspect it to see if they could replace the handles (repair) and if they could not they would notify regarding other available options. I recall advising the Rep if they could not replace the handles I wanted my handbag returned! I was assured before the call ended that if they could not repair it I would be notified to see what I desired to do after the inspection. I mailed the purse to MK at my out of pocket expense ($20). A month later I received "a letter" in the mail not giving me any option or choice to request the return of my handbag, yet, stating they did not replace the handles on the handles and I could choose from list they provided of handbags of lesser value, quality, much smaller size and none in the color (Mirror Metallic Rose GOLD) or style (LARGE DOME) of my (paid in full) handbag. I called immediately upon read the letter and I was very displeased being told by the Rep that "THEY DO NOT RETURN CUSTOMER's MERCHANDISE BACK TO THEM IF THEY DECIDE DURING THE INSPECTION NOT TO REPAIR IT...THAT's MK POLICY! In other words they STEAL the customer's merchandise and hard earned money, rather than repair it. EXPECTED Resolution: I want my same handbag returned (repaired or unrepaired), either a new handbag exact/identical (color, size and style) to the one they took or a refund of the full retail value or purchased price + Postage Paid to send it to them for repair! Unacceptable customer service and business practices! I am very upset and shocked with such a highline retail fashion chain/establishment that they are! Repair ticket # 895745

I sick and tire of Nicolas at that place..1) he scream at me one day from across the store about an item over charged...2) he hided two wallets for me not to buy it since he said was not M Kors lol...Saturday I went back the wallets were there...Then I really buy a lot ...So I'm shopping getting prices and he told the sales lady to go to the back 3 times to place merchandise out so she didn't have to help me having others employees...People at that store cannot stand him ...How can Michael Kors have such an employee when he such a great person Michael Kors...