Complaint Rating:

Company information:
Head and Neck Surgery Adult and Pediatric Otolaryn
26726 Crown Valley Parkway 200
Mission Viejo, California
United States
Phone: 949-364-4361

supremely bad customer service... poor doctor review all the way around, this is a bad review starting with Dr. Michael Jakobsen, he never listens, he just does his own thing, i told him exactly what was wrong because i had been seeing and talking with another doctor about my issue weekly for about 3 months prior, a problem i've had for many years as well, i had been referred by another doctor and had a scan of my nasal passages and the other doctor conferred that my right nasal passage was narrow, so which one does the doctor check? he doesn't even read the report (even though i had it faxed ahead of time from the radiologist and put in a personal request with his head nurse to go over it before i had arrived, she managed to talk with me before i made the appointment which lead me to believe she was a good communicator - that couldn't be further from the truth i found out, watch this-> ) Dr. Jakobsen didn't even read it when i was sitting in his office!! he scans it like a tabloid at the grocery counter and also he washes his equipment that he puts up your nose and recycles it?? the nurse told me that after she put something in my nose, how gross!! no i don't mean the scopic, i mean a sinus cone, a throw away cheap little 2 inch rubbery nasal washer to open your nasal passages at night, his staff are very pushy and don't get back to you at all about anything. the doctor's voicemail is extremely unfriendly and so is his head nurse, they tell you how it is and that's all you get believe me!! good luck trying to contact the nurse or doctor before or after your appointments to ask them something, it's not going to happen!! then their front desk just keeps pushing you to leave messages, and round and round you go....and going back to Dr. Michael Jakobsen, so he doesn't even read the report, doesn't confer on any of the things the doctor who referred me to him was thinking as the cause of my illness, and then he tells me he wants to do a surgery and doesn't explain how it will help me. I go home kind of baffled, I call the head nurse and leave a message for her to please let me get in touch with Doctor Michael Jakobsen for my complaint because I didn't agree with his recommendation and I wanted to ask before my next appointment if he could reread the radiology report and think of other solultions. The nurse didn't get back to me that day. I called again the next day and left a message to speak with the doctor right away. No answer. Then the next day she calls me and says "your voicemail is really long, make an appointment if you want to speak with the doctor, click. on my answering machine" (even though her voice message is twice as long as mine - and I did manage to point that out to her on my following message to her - on her voicemail of course, no one is ever in Dr. Jakobsen's back office to handle phone calls if you actually need anything, and the desk operator is in the other room and the front desk appointment setter just transfers you to the operator) so then i reschedule and see him again without getting to talk with him beforehand, at the new appointment with Dr. Michael Jakobsen of Head and Neck Surgery Adult and Pediatric Otolaryngology currently at 26726 Crown Valley Parkway Suite 200 Mission Viejo, CA 92653, 949-364-4361 i explain to him how he didn't really view the nasal passage that was narrow according to the radiology scan last time and so he just takes a one second peak then puts me in an mri machine in his office and comes back with the same explanation about a surgery that doesn't sound right for my illness and i told him that but he didn't seem listen and he did not offer any other suggestions. He puts me on a form of medication and leaves the room. Then I had two last questions about 3 minutes after he left because a nurse walked in to explain the medication, so i ask the head nurse right after the explanation to please have Dr. Michael Jacobsen in Otolaryngology (spelled incorrect on purpose - i want everyone to know about my love for you buddy :) before I i leave, the nurse says she will try, i sit in the office and wait a half an hour, i see the doctor walking 5 feet from my office back and forth into the rooms next to me, the nurse keeps coming over and closing my door, how rude is that? i kept having to open it, like 3 times she did that. anyways, the nurse refuses to get him and finally after 30 minutes of me sitting there she says if you want to see him you'll have to wait for his next 4 appointments, it will be about 1 hour, i say, i only have 2 questions, it will take about 30 seconds, she says sorry! The woman's name is Clara. well.... here's your christmas present Clara, no need to apologize for your poor neglect, here you are, and you're sooooooooo welcome, DON'T SEE DOCTOR MICHAEL JAKOBSEN. WORST DOCTOR IN CALIFORNIA!!!!!!!!!!!!!!!!!!!!!!!!!

But that's not even the half of it, dr jakobsen's office was the worst, but then... that was until they stooped even lower! which is what landed me here....



so i go to the pharmacy...



i got the message, she doesn't give a rip about my time, i decide to leave, doctor jakobsen's Otolaryngology office in Mission Viejo then i take my prescription and go see the pharmacist, walgreens, they inform me that they'll have to notify the doctor to get authorization for the prescription dosage, which they did, then i come back to walgreens a couple days later and find out my prescription is not covered by my insurance so i ask walgreens pharmacy staff to put in a new request from the doctor to have the generic form prescribed to me, which walgreens had in their supply and was the same medicine, so i wait a few days and call walgreens, they sent two faxes to Doctor Jakobsen and no response, i call and leave a message with the head nurse the next day and get guess who? no response. then a day later i call back and get in touch with a different nurse who transfers me to someone in the back who apparently handles prescriptions, long story short, 3 weeks later=no response.

Do not get confused over this guy's inability to speak with you and to understand what pain and treatment you need. This is one of the worst doctor experiences i've ever had. Do not see Dr. Michael Jakobsen!