Metro by T-Mobile
reviews and complaints

Pay my phone bill on the 24th of last month they're saying I owe $59 for a cut off fee then they added another $59 100 $29 but I thought that you pay for what you use they cut my phone off so I didn't use any of it but I paid it on the 24th I don't have anything at all I don't have nothing about the phone in the store they are making up stuff and now that I call and complain my bill is up to $129 you tell me in 7 days they cut it off and keep my money that's not right

On 10/25/2016, I submitted an online rebate form to metropcs for a $50 rebate on my phone. I filled out the form completely with my contact information, imei number and my purchase receipt. They said it would take up to 12 weeks for me to receive it. After I submitted the form, I received an email with the information to track my rebate.

Today, 1/9/2017, I decided to check on my rebate and found out it was denied on 11/1/2016 and they claim a denial letter was mailed. This is a total lie, because I never received such letter.

The reason for the denial, as stated on their website, was "the receipt you submitted is not from a qualifying purchase location. " this is also a lie, because I purchased the phone from the metropcs website and I provided the same receipt I printed from their website.

I tried calling the toll free number for "rebate questions" provided on their website at 8:30am and I heard a message they were closed. The information of the website states they operate "monday-friday 7am-7pm cst". Well, it's monday 7:30am cst and they are closed. Another lie.

I finally contacted them via "live chat" and I was told the reason for the denial was because "i did not provide the imei information". Damn, another lie, because the imei was provided when I filled out the online form, which I am looking at my copy and the information provided was correct.

These lies, after lies and after lies, lead me to believe they are trying to scam their customers from their rebates. The scam seems very clear to me, because they are banking on the following:

- most people fill out the form and hope to receive their rebate within 12 weeks. The assume they are dealing with a serious and honest company.

- not everybody bothers to check the status of their rebate, because they don't have time, they have deleted the email or have misplaced the information.

- most people don't even know their rebate has been denied, because they never received the denial letter. Metropcs doesn't even send a "denial email", because most people would see it and read it.

- after 12 weeks, most people don't even remember about the rebate.

- even after knowing about a "rebate denial", some people don't want to deal with too much hassle and give up on their claim.

- metropcs has discovered the perfect recipe for a scam. That explains the 12 week processing delay.

- why don't they offer an "instant rebate" instead of putting their customers through such a hassle? The answer is simple, their scam wouldn't work.

During my "live chat" today, I had to provide the imei information again and I was told I will get my rebate in 8-12 weeks. That is absurd!

I will be filing complains with all applicable consumer protection agencies and request an investigation into metropcs rebate scam.

on nov 1 st of 2016 I paid the cellphone online and that phone number is [protected] and in the save part of that phone u can actually see the cellphone info and I paid 68.00 dollars online for that bill and on nov1st of 2016 bought a universal charger in store for 22.00 dollars that isn't worth nothing it doesn't do anything at all or even works either and wa turned off service because they called me a liar over the banking information and bank said it was posted ny the 3rd of nov of 2016 and again I had to repay the cellbill again to return service back on aand that was another 70.00 dollars and the name on this account is my maiden name and it is Roberta denk and my name on the bank information is Roberta moore because it is where the benefits come to me threw direct deposit and the card number is [removed]

Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer!

Well they are located in the Philippines no wonder they don't understand what 9-1-1 is.

I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location.

But wait ... there's more!

I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP.

I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP.

If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you).

OR

"dial" Youtube with key words for your issue.

Jus' sayin'

My complaint is about metro pcs company district manager Alicia inzunza . I whant to remain anonymous but Ull knoe who I am because in the process of my training to become manager job that I didn't want or was ready for its sad to say that I had a miscarriage for the stressful training . As working there i witness the district manager forcing or throwing extra accessories for client unaware of them knowing as I was train before ur not supposed to do that also client will come to make a complaint and she would be very rude I feel u need to send investigation for harrasment and clients and extra accessory sale to client when they bearly have to pay.

Metro PCS sales lady in Knoxville, Tn. Lied about the phone Insurance. She told me I would get a NEW phone no matter what happens to my phone! So, I damaged my phone, paid $200 and a year of Insurance payments and in the end they send me a REFURBISHED phone. Wasted two hours with 4 transfers and then in the end they said, no guarantees you would ever get a NEW phone. Don't buy the Insurance if you do purchase a phone from Metro PCS. Bait and switch and there is nothing you can do about it. They just shut down your complaint! Shame on them and yes it is a SCAM from ASURION the Insurance company. Everyone is in it together and just out to get your money!

I have never heard of metro pcs! Here is what they said:

Metropcs
2:12 pm (2 hours ago)

To me

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Metropcs
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Confirmation and details.
Payment confirmation
Confirmation number:
[protected]
Metropcs phone number:
[protected]
Payment date:
07/01/2016
Monthly service
Payment amount:
62.00
Total amount:
62.00

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Metropcs related trademarks and other intellectual property are the exclusive properties of t-mobile usa, inc. All other trademarks and other intellectual property are the properties of their respective owners. Copyright 2016 t-mobile usa, inc.

This email was sent to: norris. [protected]@gmail.com

This email was sent by: metropcs, po box 601119 dallas, texas 75360 usa

Opened acct for cell phone and was to be given 2 free phones but store had none but I was told if I purchased a phone there was a special with $50 rebate the phone was $169 and I had to take the $60 plan for one month to qualify which I did.

I just got notice that I am not getting rebate because I had to get free phones activate them then buy a phone and activate it to qualify. I did not get the free phone and now they don't want to give me the free phones or my rebate.

I have contacted them talking to different people with each person having a different story and was told by manager of the corporate store in queens, ny where I live that I should have gotten a free phone.

So I bought a new phone which they charged me $27.00 to activate only to tell me"Sorry this device is still active on another account we can't use it", they refused to give me a refund on the activation charge! F****RS! Then, I tried buying a new phone in the store but they said I wasn't eligible for the discounted price because I had bought a different phone too recently, what I explained to the fu**ers is that I didnt just buy my most recent phone I only had it re-activated on the line because I had that phone for over a year. Nonetheless their 'system' controls everything and the dumb f*ks running the counter have no authority over that 'system'. F*K YOU METROPCS

please see complaints with bob.org Ref.66-[protected]-[protected] 15-4100 incident date: around Sept 2015 and afterwards The "software download crushed my phone around Sept 20, 2015, Five hours (all night from 11 pm to 5 am) spent with Samsung manager/Michael /staML1024, ref: [protected], and Google and MetroPCS mgr was unsuccessful, Master Reset to Mfc status by MetroPCS manager in Hartford, Ct Corp Store, Phone deficient, not synchronized, - unable to make any other updates without risk, As learned this phone was taken off the market, replaced with Samsung Galaxy Core at/aroung the time it was sold to me. MetroPCS contacted, complaint with bob.org filed Resolution request: exchange under manufacturer one year warranty fro another Samsung model ASAP Please respond asap to resolve this matter Krystyna Collier tel [protected]

I switched to Metropcs on August 19, 2015...worst decision ever! I paid for and activated my new Metropcs phone with my debit card. When it comes time to pay for September, on Saturday, the 19th.I couldn't get them to accept my debit card on their website (mind you there was over 500.00 dollars in my bank account) So I call them and they were unable to run my card without a 3 dollar "convenience charge" what a scam...I finally got them to run it without charging me the convenience charge and they were also unable to get it to go through. They inform me to call my bank and or MasterCard, which I did. Now again, mind you, I paid my electric, gas, and water bill the same day with same debit card. Bank and MasterCard says they don't have a problem with my card. So...again I try calling metro back and I'm told to go into one of their locations and pay there. Number one, I don't drive so this was a pain in the @#! Number two the location closest to me always has their open sign on but I went there 3 different times and no one was there. SO...I go all the way across town to another location and guess what? They couldn't run my card either...BUT for 3 dollar "convenience fee" I could pay cash...ok well then I have to pay a cab or gas money for someone to go all the way across town again to my bank because it costs me 5 dollars to withdraw from ATM locations. In the mean time the lady with customer service said she would keep my phone activated for 48 hours so I could find a ride, etc... THEY DIDNT ! On Sunday, September 20th, my grandmother passed away and no one could get a hold of me to let me know. I decided then and there to dump Metro PCS...I also have had this number for 3 years and I have lots of job applications out that wont b able to reach me...I'm going back to Boost Mobile...never had a problem in 3 yrs. Metro is a hassle and a joke and customer service is the worst I ever dealt with (besides Comcast) Leave them alone !

I started to get different emails and phone calls from the company Metropcs Inc. Some of the emails and messages were empty and no text. When they phoned, there sounded music and it looked very suspicious and strange for me. I found the details of this company and already contacted them, but I haven’t received any response still. It really bothered me. Any ideas what has happened?

I opened an account with my wife with metro PCS on January 24, 2014, I let my step daughter use it since she has mental issues. I have since found out that the account has been switched out of my wife’s name and into my step daughter’s name without our consent. There has also been high security placed on it. The phone is being used with my wife’s name and the person using It is representing themselves as my wife. I want to close the account. My wife has gone to the store where we opened it with the original receipt, the handset sales promo form, the IMEI card, the original service request and original terms and conditions of service form. She was told that we would need to speak with corporate. I spoke with several people at corporate who said they can’t help me. I finally spoke with Lois Ann ID # 60653 who not only continued to tell me the account was no linger mine, she also continually twisted my words to fit her script that would tell me the account was no longer mine. I asked to speak with her supervisor and she told me repeatedly that she was the manager and didn't have a supervisor. I then asked who gave her a raise and she said I can send a letter and proceeded to give me an incorrect address to mail the letter. I asked her 3 times to repeat it and I repeated it back to her. While I was talking to her I looked up the corporate complaint address online and knew she was lying. I am extremely disappointed with the level of care and professionalism that I have been shown. My account was stolen and no one seems to care. Further to that I have been lied to and I don't appreciate it. Please let me know how to proceed

I purchased a phone plan (standalone, no device) at night from Metro PCS store - 5555 E Stearns St

Long Beach, CA 90815, of which the manager is named Jose. Before I made payment I was very clear on specific features I wanted and confirmed with them several times, but the sales lied just to talk me into their "non refundable" contract. Within less than 2 hours, I found out I was cheated and I went to disconnect and ask for refund the next day morning (because of the business hours). Before I went there, I called customer service and they agreed to refund me and asked me to go to the store to get cash refund, however, once I was in store, the manager - Jose, did not care about what the customer service said at all, and insisted there was no refund for me. While I was arguing with Jose, I got a text message saying I was charged $358 last night (please notice, I wasn't notified immediately when I was charged, and I did not know until another day). After a long argument, customer service "changed their minds" from issuing cash refund to "mail a check". Metro PCS is a very weird company, all the stores did not comply with customer service, and different staff working at the call center of Metro PCS are inconsistent with each other either.

Jose's tough attitudes made me feel I definitely was not the first "victim" and of course he would not refund me, otherwise, it would not be called a fraud. This store secretly bills people as they want.

I believed what a "supervisor of customer service" told me on phone "it will take 4-8 weeks to process the check" instead of giving back my money scammed immediately despite I paid them immediately and asked to disconnect in less than 8 hours without using any of their service.

update: (as of June 2015) Later each time i called to follow up, the customer service cheated and lied that the check would arrive in a few weeks, now it has been over a year, there was never a check mailed.
MetroPCS even wipped out the transaction from their computer system.

I called customer service, and the first phone representative from Metro PCS told me because my line was still active and owed Metro PCS money, so this was non-refundable. The case I reported 2 months ago did not exist at all, and my personal information for mailing the check did not exist at all. When questioned why this happened, the customer service said she did not know. When told Metro PCS promised they would refund me by check, the customer service said "you are not gonna have it".

The customer service directed me to go to one of their main stores - 9070 Van Nuys Blvd

Panorama City, CA 91402 to see the options available for me. Once again, I was too naive to believe the Metro PCS and went to that store. The store was crowed with customers waiting but some staff had no one in front of their desks at all. The waiting time can be comparable to DMV and you can even have a nap before your name is called.

Once I was called, I explained what happened to me and why I was here, but their staff kept asking me to do something that I already did, and whenever I said "I already did" some tall staff forbid me from talking and said "you need to listen. either you call the customer service or you leave". Finally their young manager (do not know his name) came over, first of all, he executed his little power by asking me to talk to him at another desk, then he asked me questions without even having the patience to hear my full story, he said something like "do you understand my questions?" sounds like he thinks he is mexican and smarter than all other races (no wonder I barely saw any white, black, asian customers at Metro PCS stores, and Metro PCS stores are full of mexican customers.) I told him, when I purchased the plan, the sales lied about the features I wanted, instead of allowing me to finish my talking, this manager then focus on "what features you wanted" and kept asking this question. I told him this was irrelevant to my visit here today and it had been long time and there was no point for me to remember the sales' lies. Feeling upset that he could not manipulate me, the manager asked security guard to kick me out (because I did not answer his irrelevant question) and he even lied in front of all people saying "you have been removed from 2 stores" and he could not even list which two stores except the first fraud store at long beach. Interesting enough, at first he said he did not know what happened to me because there was no record in his computer system, then later he said he knew I was removed from 2 stores because they had notes in system. What a stupid racist manager Metro PCS has got! He was not even able to remember his lies.

It is very clear to me that the experiences with Metro PCS is pure SCAM. Metro PCS's business model is - cheat and run away. If I'm not wrong, Metro PCS should be owned by some mexcian mafia. 98% of the employees are male mexicans. Finally the border crisis pays off - they can put up a mafia phone carriers in California and United States.

Everybdy in MetroPCS is a liar. The MetroPCS itself is fraud. MetroPCS does not care about its reputation at all because they know they do not have a reputation.