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Metro PCS Complaints - Billing

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Metro PCS

Posted: 2008-08-26 by Carmen M. Camel [send email]
Billing
Complaint Rating:  0 % with 0 votes
Company information:
2396 Goodson
United States
Phone: 313 915-1460

Please view complaint
I purchased my phone on the 31 of the month which makes my payment due on the 31 of the month with the exception that the month does not go to 31 days which then would make my payment due the last day of each month but this has not been happening and my service has been being disconnected on the 28th pleas explain.
Comments United States Mobile & Cell Phones
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Comments

48 days ago by Judith Caesar [send email]
On Oct 10, 2008 I paid my cell phone bill on the due date over the intenet at metropcs.com however, the payment was processed and I got an confirmation of payment but my cell phone was cut off since 10/10/08 by Metropcs. In addition, the payment was processed by my bank on 10/10 that shows on my statement paid on 10/14/08 however my cell phone is still off and metropcs keeps saying I didn't pay my bill. I would like to file a former complaint against Metropcs for fraudlent billing practices.
15 days ago by Valerie [send email]
I bought two metro phones totalling around $ 500.00 ...plus...I paid 1st months bill which was $ 94.00..I decided at that time to cancel one phone due to bad service...They told me they would apply the monies to the remaining phone...that I left on to not pay that months bill..I went online to check and see if they done so...They hadnt applied anything..I called them and they told me that I had to pay $ 50.00 for 4 days service because they dont adjust accounts like that..and didnt know who misinformed me...so no credit would be given...so they billed me $ 50.00 for 4 days and didnt tell me that I was going to be charged the full amount..If they had I would have used the phone for 20 something more days but instead they let me close the account and lied about anyt type of credit to the other account...Not only that..They were supposed to port my number in and they never did so I lost a 10 year old phone number I had had for years...I was irate...They do not care about pleasing their customers what so ever...All they want to do is take your money ..tell you lies..and send you on your way...I would never advise anyone to sign up with them..They screwed me out of $ 700.00..I have two phones that only work with metro pcs...now...which do me no good at all...

THEY NEED A NEW NAME CALLED METRO PIECE OF S***.

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