Complaint Rating:

I have 4 phones with Metro PCS and have been a customer of theirs for about 5 years. They are now advertising a "Family Plan" for 4 phones that is only $100. It's a good deal for new customers but a NIGHTMARE to try and switch over to.

I've been on the phone with them for over 10 hours and everyone there has there head up there A*#.

I keep thinking that the next person should be able to help but its the blind helping the blind. This switch would take less than 30 minutes with ANY other carrier. Metro PCS thinks that since they have good rates they can totally SCREW their customers.